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Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be : 4 days on, 4 days off, working from 7 AM to 7 PM. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Job Role Operational Resilience & Crisis Management Associate responsible for supporting the prevention and management of disruptions to critical services. The role supports the Head of Operations in developing and embedding the Operational Resilience Framework, implementing the Bank’s Operational Resilience Management Program, and identifying gaps in processes and controls. Key Responsibilities Operational Resilience • Develop, review, and coordinate implementation of the Operational Resilience Policy and action plans., • Design and implement controls and procedures in response to regulatory, operational, and technology changes., • Support and coordinate the Business Impact Analysis (BIA) process, including training stakeholders, validating inputs, identifying critical assets, and producing consolidated reports., • Act as first-line point of contact for Operational Resilience matters., • Coordinate third-party resilience assessments., • Participate in incident management, project risk reviews, and governance reporting., • Represent the Bank in Group Operational Resilience programs and working groups., • Support oversight of Cyber Resilience, IT Resilience, and Business/IT Continuity., • Assist with testing, training, workshops, and embedding a strong Operational Resilience culture., • Collect, maintain, and report management information (MI) for Senior Management and the Board., • Support the design, implementation, and maintenance of Business Continuity standards and plans., • Coordinate internal and external recovery arrangements., • Assist with BCP training, testing, reporting, and annual test oversight., • Support the design and implementation of Outsourcing (SYSC 8) frameworks and standards., • Assist in embedding regulatory requirements, audit findings, and outsourcing policies., • Conduct oversight and annual reviews of outsourcing contracts., • Support outsourcing training, MI collection, and Board reporting.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be: Monday to Friday. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Location: Across South West LondonSalary: £42,123 per annum plus generous employee benefits Who we’re looking for We’re looking for a repairs technician who has a particular focus on carpentry to carry out reactive and planned works in our customers’ homes. You’ll be completing installations, repairs and maintenance work. This will include staircases, windows, doors, and furniture, as well as some minor after trade work such as brickwork, plastering and basic plumbing. Doing your job brilliantly means completing your work to the highest level, first time, and making sure we always work in accordance with rules, regulations and our contract. You’ll also keep and maintain records for audit purposes, work collaboratively with other teams, and make sure we’re always working safely. Your experience in a similar all-round multi-trade role along with the ability to undertake various tasks such as plumbing, carpentry, patch plastering and tiling will mean you’re able to make a difference to our customers repairs straight away. By always understanding you’re working in a customer’s home and taking the time to listen, understand and identify the best way forward, you’ll help us to deliver the highest level of customer service and keep our homes safe. Due to the nature of the role being within occupied premises, you will be asked to complete an enhanced DBS check if offered the role. When we're hiring, we look for people who connect with our KOSMIHC values: • We know our stuff, • We make it happen

Electrical EngineerMobile London Salary: 65-70k We are looking for an experienced Contract Manager to take ownership of PPM, reactive maintenance, and contractual delivery across a high‑profile site. As the Contract Manager, you will lead engineers, contractors, and support teams to ensure all works are completed safely, efficiently, and to the highest technical standard. This role requires a proactive professional who can build strong relationships, deliver operational excellence, and continually enhance service quality.Responsibilities Oversee day‑to‑day contract delivery, ensuring all PPM, reactive and remedial works run smoothly Manage contractual compliance, processes, and client requirements Provide technical support, fault‑finding, and problem resolution to site engineers Audit and update site logbooks, records, and statutory documentation Liaise with clients, tenants, contractors, and internal support teams Manage quotations, remedial works, and drive cost‑efficient delivery Support mobilisation processes, reporting, and 60‑day operational updates Maintain stock levels to support First Time Fix rates Ensure full Health & Safety, RAMS, and statutory compliance Lead recruitment, staff development, coaching, and performance reviews Represent the business professionally as the site Contract Manager and client liaisonKey Skills & Experience Strong contract management background within building services / FM Technical knowledge with confidence to support engineers on site Excellent communication and client‑facing skills Strong commercial awareness and understanding of budgets and operations Professional qualifications (M&E / HVAC or relevant discipline) Good IT and organisational skills Ability to lead, mentor, and support teams effectively Experience working as a Contract Manager or in a similar leadership roleWhat We Offer Competitive salary (dependent on experience) Career progression and professional development opportunities Supportive and collaborative team environment 25 days holiday + Bank HolidaysAll offers are subject to pre-employment checks and a DBS check.If you have not heard from us within 30 days, please assume that you have not been successful on this occasion. However, we encourage you to apply for future opportunities that match your experience and interests.Contract Manager, PPM, Facilities Management, Building Services, FM Operations, M&E, HVAC, Client Liaison, Technical Support, Risk Assessment, Health & Safety, Compliance, Leadership, Engineer Supervision, Budget Control, Reactive Maintenance, Remedial Works, Mobilisation, Contract Delivery, Commercial Awareness, Supplier Management

Job Title: Senior Administrative Assistant Location: Ealing and surrounding areas Salary: £15 – £18 per hour (Depending on experience) Start Date: May 2026 Hours: 8:00am- 16:00pm Settings: Primary, Secondary & SEN Schools Agency: Complete Classroom Services About the role Are you a highly experienced Senior Administrative Professional with a strong background in school environments? Complete Classroom Services is seeking accomplished Senior Administrative Assistants to provide high-level operational and administrative support within busy school offices across Ealing and surrounding areas. This role is ideal for candidates who can take ownership of administrative functions, support leadership teams, and ensure the smooth running of school operations. Immediate start opportunities are available across short-term and long-term placements. Core Responsibilities (Senior-Level Focus) • Lead and manage day-to-day administrative operations within the school office, • Act as a key point of contact for Senior Leadership Teams, providing strategic administrative support, • Oversee front-of-house operations, ensuring a professional and efficient reception service, • Take responsibility for the management and accuracy of student data systems (SIMS, Arbor, Bromcom), • Coordinate internal communications, ensuring effective information flow across departments, • Monitor attendance data, produce reports, and support interventions where required, • Manage school calendars, meetings, and large-scale events, ensuring smooth coordination, • Ensure full compliance with safeguarding, GDPR, and school policies Advanced Duties: • Supervise, mentor, and support junior administrative staff, • Lead on admissions processes, including data accuracy and compliance checks, • Prepare detailed reports, correspondence, and documentation for senior leaders and external bodies, • Support HR administration, including recruitment coordination, onboarding, and staff record management, • Assist with audit and inspection preparation (e.g. Ofsted readiness), • Maintain and improve administrative systems and processes to increase efficiency, • Liaise confidently with external agencies, local authorities, and parents, • Manage confidential and sensitive information with professionalism and discretion Candidate Requirements: • Extensive experience in a senior administrative role within a school setting (essential), • Strong expertise in school MIS systems (SIMS, Arbor, Bromcom), • Proven ability to manage administrative functions and support leadership teams, • Excellent organisational, leadership, and multitasking skills, • High level of IT proficiency (Microsoft Office Suite), • Strong communication and stakeholder management skills, • Ability to work independently and make informed decisions, • Enhanced DBS on the Update Service (or willingness to apply) Why Join Complete Classroom Services? • Opportunities to work in a variety of school settings, • Competitive pay rates (£15–£18 per hour), • Flexible roles to suit your availability, • Ongoing support from experienced consultants, • Immediate start opportunities available apply for role with your updated CV

Resident Liaison Officer | Brent | £22.57 per hour Social Housing – Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent. This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV

Quality Improvement Co-ordinator Salary : £31,036.76 per annum Hours : 37.5 hours Contract : Permanent Full-time Interview Date : 30 April / 7 May / 14 May 2026 Location : Balham & working from home (Hybrid) Benefits • A stimulating work environment full of opportunities to learn and develop - 25 days annual leave + bank holidays & enrolment onto a pension scheme - 24-hour Employee Assistance - Paid Enhanced DBS - Eye care voucher - Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The role of a Quality Improvement Co-ordinator is to support the organisation to develop a culture where quality and quality improvement are seen as everyones responsibility. As part of the quality team, you will carry out quality audits at our locations across London and the South East of England. Through these, areas for development and improvement are identified to ensure quality and compliance are maintained and where required, support is provided to complete actions and embed correct processes. Duties will include: • Ensure the organisations internal quality audit schedule is maintained by carrying out onsite and remote audits in locations across London. - Provide targeted support to locations where required improvements are identified (e.g. medication, health & safety compliance, record-keeping, etc.). - Take a proactive approach to quality management by assisting with the implementation of identified improvements consistently across the organisation, including policy and procedure review, coaching sessions, manager inductions, and observational visits where required. - Accurately and consistently record the work and support provided to teams, including identified areas of improvement and development, time specific actions required and progress achieved. About you To be a Quality Improvement Co-ordinator at Certitude, the following are essential: • Previous experience in a similar role - Understand the challenges that are likely to be faced by people with learning disabilities and mental health issues - Strong written and verbal communication skills a great listener, able to record information accurately, provide constructive feedback and influence change - Working knowledge of The Care Quality Commission (CQC), including the Single Assessment Framework and Quality Statements - Strong IT skills Microsoft applications, especially Excel - Highly organised and able to work under pressure and handle multiple tasks at the same time About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude. Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours. Do you want to be a Quality Improvement Co-ordinator at Certitude? Select the apply button shown, complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification are available via the apply button. All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Quality, Improvement, CQC, Partner, Coordinator, Co-ordinator, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Not for Profit, NFP, Mental Health, Quality Improvement. TPBN1_UKTJ

Cure Talent are delighted to be partnered with an innovative medical technology company transforming access to ear and hearing healthcare. Operating at the intersection of medical devices and software, the business is scaling its global presence and is now looking to appoint a Head of QARA to take ownership of Quality & Regulatory strategy and delivery. This is a senior, hands-on leadership role, responsible for defining and executing the pathway to market for a Class IIa device across the US, UK and Europe. You will lead the QARA function, own regulatory approvals, and ensure quality and compliance are embedded across the organisation as it continues to grow. Key Responsibilities Own and lead the Quality & Regulatory Affairs function, with full accountability for delivery, performance and outcomes. Define and deliver the regulatory pathway to achieve FDA clearance and CE marking for a Class IIa medical device across the US, UK and EU. Act as the accountable owner for regulatory submissions and authority interactions, leading engagement with FDA, notified bodies and other regulatory agencies. Build, structure and scale the QARA function, while leading and developing the team. Maintain and improve the Quality Management System in line with ISO 13485, FDA 21 CFR Part 820, EU MDR and EN 62304. Drive CAPA, non-conformances, change control and audit activity, ensuring effective implementation and closure. Oversee Technical Documentation and Design History Files to support global submissions. Ensure compliance of SaMD, embedding software lifecycle requirements across product development and the QMS. Lead audits and inspections, managing interactions and responses. The Ideal Candidate Will Have Proven experience leading Quality & Regulatory functions within the medical device industry. Proven experience within a growing or scaling MedTech start-up environment. Proven experience delivering FDA 510(k) and EU MDR approvals for medical devices. Experience bringing medical devices to market, with ownership of regulatory pathways and outcomes. Strong knowledge of ISO 13485, IEC 60601 and IEC 62304, with experience across audits, technical documentation and design controls. TPBN1_UKTJ

Enterprise Information Security Manager Perm Uxbridge, UK or Amstelveen, Netherlands Up to £130,000pa or €140,000pa The Enterprise Information Security Manager is responsible for contributing to and driving the execution of the organization’s Information Security Strategy, and for managing the Information Security team for the EMEA region. Overall responsible for core security activities in: Security Incident Response, Vulnerability Management, Application Security, Policy Management, Security Risk Management, Security Awareness & Education. Maintain and grow the expertise of the security team members, and improve the maturity of the team’s security processes. This role can be performed either from our Amstelveen office in the Netherlands or from our Uxbridge office in the UK. Responsibilities • Translates the enterprise security strategy into annual operational plans for the security team., • Ensuring execution across all subsidiaries, regional entities and NSOs & provides structured feedback loops to the Director on execution progress, • Develop, provide and enforce EMEA’s Security Policies to IT, business, NSO’s and subsidiaries., • Recruit, manage, coach, develop and motivate a high-performing team of SME’s and Specialists., • Manage and execute the EMEA Security activities, with its main components: security audits and assessments, Application Security, Vulnerability management, Incident Response & Forensics, Security Architecture, security awareness & education., • Liaison with the global security organization, an support the alignment and integration of security activities at global level., • Act as deputy for the Information Security Director as well as deputy spokesperson on all information security matters, • Be responsible for achieving the organization’s security KPIs & Preparing security dashboards, risk summaries, and reports for Steering Committee meetings., • Accountable for standardising security team’s core processes & owning the audit cycle preparation for internal/external audits., • Be the designated security contact for the top IT vendors, and represent EMEA in the vendors Security Steerco meetings., • Ensure ongoing coordination with the Data Privacy and the Compliance organizations, as well as with the Legal, Procurement and HR teams., • Maintaining and managing the enterprise security risk register., • Operational owner of enterprise security incidents, reporting to the Director with recommendations and guidance during major incident., • Responsible for information security finances, managing budgets in line with policies and guidelines., • Ownership of the Security Maturity Model for enterprise security teams. Responsibility for monthly/quarterly security posture reporting to the Director., • Keep executive management appraised of the security posture of the organization, and of major incidents and risks to the organization. Qualifications Personal Specification e.g. Technical skills, knowledge, experience required • Extensive experience in IT Security, Risk Management and Compliance, preferably in large multi-national organizations., • Solid people leadership skills, providing direction, mentoring, coaching to the team, and building positive high-performing working environments., • Proven budget and project management skills., • Excellent stakeholder management and communication skills., • Contractual management and tender writing and evaluating experience., • Conflict management and resolution skills., • Experience dealing with and coordinating security incident activities., • Ability to think adversarially, and good knowledge of the current cybersecurity threat landscape., • Expert knowledge of current and emerging security technologies and tooling., • Working knowledge of security standards and frameworks, such as ISO 27001, CIS Top 20, OWASP Top 10, ISF SOGP etc., • Hands-on experience in one or more of: Security Architecture, Security assessments or penetration testing, Application Security, Vulnerability Management, Forensics, Threat Modelling, Security Incident Response or Security Operations., • Fluency in English, both written and spoken

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth. TPBN1_UKTJ

HSE Systems Management Consultant • Location: Harrow, • Salary: £400 - £450 Day Rate + Travel card, • Employment Type: Contract - 6 Months The Opportunity Are you a process-driven Health, Safety, and Environment (HSE) professional with a passion for high-standard compliance? We are a leading transport operator looking for a meticulous HSE Systems Management Specialist to join our dedicated safety team. In this pivotal role, you won’t just be checking boxes. You will be the guardian of our Integrated Management System (IMS), ensuring our operational safety frameworks are robust, scalable, and fully aligned with ISO standards. This is a chance to influence the safety culture of a business that moves millions of people across the capital every year. Key Responsibilities • Oversee the development and continuous improvement of the HSE Management System in line with ISO 45001 standards., • Lead internal audit programs and act as the primary point of contact for external UKAS-accredited certification bodies., • Manage HSE software and reporting tools to identify trends, track KPIs, and provide actionable insights to senior leadership., • Ensure all HSE policies, procedures, and risk assessments are up-to-date, legally compliant, and accessible to the wider business., • Assist operational managers in interpreting complex HSE legislation and translating it into practical, on-the-ground workflows. What You’ll Need • NEBOSH General Certificate or equivalent, • ISO 45001 Lead or Internal Auditor Qualification, • Proven track record in building HSE systems within a complex, high-risk environment (Transport, Logistics, Construction, or Manufacturing). If this sounds of interest please apply through GS2 Partnership

Vacancy: Senior Associate - Operational Resilience Contract: Permanent Salary: Up to £27,500 per annum Location: West London Start Date: Immediate requirement We are currently seeking a Senior Associate - Operational Resilience to join our Operational Resilience function on a permanent basis. This is an office-based role suited to a motivated professional with experience in operational resilience, business continuity, and third-party risk management within a regulated environment. Candidates will be assessed on their knowledge and research of the role and job description, and those with hands-on experience in Business Continuity Planning, Vendor/Outsourcing Management, and Operational Risk will be given preference. Role Overview The role supports the development, implementation, and ongoing enhancement of the Operational Resilience framework. You will assist senior management in ensuring critical services remain resilient, identifying gaps in processes and controls, and embedding resilience practices across the organisation. Key Responsibilities Operational Resilience Develop, review, and support implementation of Operational Resilience policies and action plans Support Business Impact Analysis (BIA) processes, including data collection, training stakeholders, and producing consolidated reports Act as first-line point of contact for Operational Resilience matters Coordinate third-party resilience assessments Support incident management activities and governance reporting Assist with cyber resilience, IT resilience, and business continuity oversight Participate in Operational Resilience working groups and governance forums Review and challenge operational risk impacts of new projects Assist in embedding a strong Operational Resilience culture through training, workshops, surveys, and awareness initiatives Collect and monitor MI for Senior Management and Board reporting Ensure appropriate record keeping and GDPR compliance Business Continuity Planning Support the design and delivery of Business Continuity standards Assist with recovery arrangements and annual BCP testing Support development of continuity plans and staff training Maintain BCP timetables and reporting Outsourcing & Third-Party Risk Support the Outsourcing framework in line with SYSC 8 requirements Assist with embedding outsourcing policies, regulatory requirements, and audit findings Support contract oversight and annual reviews Prepare MI and reporting for Senior Management and the Board Policy, Training & Audit Assist in drafting policies, processes, strategies, and frameworks Support workshops and training on crisis management, outsourcing, and BCP Assist in responding to and closing audit actions Skills & Experience Required Minimum 3 years' experience in operational risk / operational resilience within a bank or regulated financial services environment Strong understanding of Operational Resilience, Business Continuity, and Regulatory expectations Experience developing and implementing policies and procedures Ability to work to tight deadlines and under pressure Strong communication and stakeholder management skills Collaborative team player with a proactive mindset Commitment to organisational aims and objectives This is an excellent opportunity for a candidate looking to build long-term experience in Operational Resilience within a regulated financial services environment

Air Freight Import Coordinator | Freight Forwarder | Air Freight Imports | Customs Clearance | Heathrow | Import Operator | Logistics Coordinator Location: Feltham, UK Salary: Up to £35K + Bonuses + Paid Overtime Job Type: Full-time, Permanent Schedule: Monday–Friday, 42.5hrs Remuneration: Paid Overtime | Hybrid Working About the Role We are seeking an experienced Import Coordinator to manage end-to-end Air Freight Imports for a leading global freight forwarder. As an Air Freight Import Coordinator, you will handle import operations and customs processes, ensuring the smooth flow of shipments, full compliance, and a high level of customer service. The Air Freight Import Clerk is responsible for the efficient handling of air freight import shipments from arrival through to final delivery, ensuring compliance with customs, airline, and company procedures while delivering excellent customer service to clients and partners. Key Responsibilities Imports: • Handle end-to-end air freight import shipments from pre-alert through to final delivery, • Receive, review, and process required shipping documents such as AWBs, invoices, packing lists and certificates, • Liaison with airlines, handling agents, customs authorities, overseas agents and hauliers, • Ensure to keep customers informed throughout the shipment process, • Arrange and manage customs clearance, ensuring adherence with HMRC and UK Border Force regulations, • Coordinate delivery instructions and transport bookings Customs: • Prepare and submit accurate customs entries via ASM Sequoia, • Ensure full compliance with import regulations, controlled goods, and company SOPs, • Identify and resolve any customs queries, delays or inspections, • Ensure that accurate records are kept, in line with audit and compliance requirements Administration & Systems: • Ensure to update FMS (Freight Management Systems) with accurate shipment data, • Raising of invoices and validate costs against supplier charges, • Support monthly KPI reporting and operational reviews when required Key Requirements Essential: • 3–5 years’ experience across Air Imports, • Experience using CDS or ASM Sequoia, • Confident with Freight Management Systems, MS Office, Email etc., • Hold a practical working knowledge of customs procedures, • Excellent time management and organisational skills Desirable: • Knowledge of Customs compliance and post-clearance process, • Understanding of INCO Terms Salary & Benefits • Up to £35,000.00, • Monday to Friday, • 9:00am–5:30 + Overtime (paid at additional rates), • 6 monthly bonuses, • Xmas bonus, • Hybrid working available, • Healthcare scheme, • Holiday package, • Company Pension To Note: Should you have not heard back within 14 days, please assume that you have been unsuccessful. TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to TLP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the TLP website, or it can be provided upon request

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? Aviation Heathrow • We manage reactive and planned maintenance and upgrade the existing infrastructure in and around Heathrow Airport. We deliver a mix of civil engineering and building schemes through our existing suite of contracts with clients operating across a diverse group of sectors. Want to come and be a part of it? What will you be doing? Youll support the Managing Quantity Surveyor in delivering services effectively and consistently. Youll manage the commercial and financial aspects of the projects, ensuring they are completed within budget and to the required standards. Overseeing cost management, contract administration, and procurement, while also providing guidance to junior surveyors. This role involves significant interaction with clients, contractors, and other stakeholders throughout the project lifecycle.Well ask you to prepare financial reports, including cost reconciliations and progress reports, to keep stakeholders informed of project performance.Identifying and mitigating commercial risks associated with the project, such as cost overruns or delays. Youll participate and deliver structured training and mentoring, especially for those pursuing professional qualifications like the APC. Youll promote a strong culture of contractual and commercial awareness, ensuring compliance with group procedures and governance. This includes active involvement in the work-winning process, resource planning, and collaboration with pre-contract teams. The role will involve engagement with the Contract Services team to resolve disputes, and coordination with the Insurance department to pursue recoveries, are also vital. Well ask you to partake in project reviews and executive meetings ensures transparency and accountability. Finally, youll contribute to group-wide initiatives, promoting behavioural programmes, and ensuring compliance with legal and audit requirements are part of a well-rounded team. What youll bring A degree in Quantity Surveying, Civil Engineering, or a related field. MRICS or CICES accreditation is preferred Experience working on civil engineering schemes, or other safety-critical sectors such as aviation, rail or highways The ability to resolve commercial disputes and negotiate favourable outcomes Proficient with cost estimation techniques and in the use of the Microsoft Office suite of software Strong analytical, communication, and negotiation skills. Evidence of providing specialist Quantity Surveying technical advice and support to stakeholders, team members and across other disciplines including large and complex projects at a senior level If you want to make a real impact on vital infrastructure projects, wed be excited to have you on our team. Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Competitive salary packages Private healthcare, including online GP Service, 24 hours a day, 365 days a year Matched or contributorypension scheme Life insurance My Rewards portal, access to 1000s retail discounts Cycle to work scheme Employee Assistance Programme Access to Mental Health First Aiders Enhanced maternity or paternity leave Reward and recognition scheme In addition, this role offers Company car and fuel card with a range of electric and hybrid vehicles to choose from Salary sacrifice car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Please note: Occasionally, we may close job adverts before the stated closing date. Wedencourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of our hiring process.Some of our roles require drug and alcohol testing as part of our induction. #MGroupR&A INDREG IND1 TPBN1_UKTJ

Freightserve recruitment are looking for an Operations Excellence Manager for a well-established Courier / Logistics company based in the Heathrow area. The Operational Excellence Manager is responsible for the design, compliance, and continuous improvement of the operational framework. This role focuses on continuous improvement, administration/documentation, process development and cost control to ensure operational excellence and compliance. This role also encompasses all elements of facilities maintenance, including plant and equipment. The role has organisation- wide impact through ownership of operational processes and procedures, standardisation, and compliance/governance. It supports service delivery by providing clear processes & procedures, effective onboarding, skills development, and robust documentation. Key Responsibilities • Be the Voice of Operations and the Operations Champion throughout the business alongside the Operations Manager., • Responsibility for warehouse health, procurement, KPI’s and operational performance., • Responsibility for disaster recovery planning which is regularly reviewed and tested, • Lead the operational forecasting process using the sales forecast and customer schedules to predict requirements accurately., • Monitor forecast accuracy and prepare scenarios for volume fluctuations., • Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation., • Review and enhance productivity levels throughout the UK warehouse, identifying opportunities for improvement., • Identify the most operational and cost-efficient movement across all modes of transport, • Analyse data to support smarter, faster, and more efficient decision-making., • Work alongside operational managers to drive performance against KPIs and service levels., • Develop, review, and maintain Standard Operating Procedures (SOPs), operational processes and frameworks. Operational Coordination • Oversee the flow of parcels through the facility, ensuring accuracy, compliance, and timely throughput., • Collaborate with internal departments to manage risks such as delays, capacity constraints, or client changes., • Identify operational bottlenecks/constraints and build suitable mitigation plans. Audit and Regulatory Compliance • Plan, conduct, and oversee internal and external audits to ensure adherence to regulatory, contractual and organisational standards., • Support teams with any remedial actions in response to audits., • Liaise with governmental and regulatory bodies together with external consultants, to support the Head of Legal and various teams in managing their compliance aspects across the business., • Training matrix, • Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC Border Force, MOU, Trading Standards etc Customs Clearance, Civil Aviation Authority and Contractual Agreements • Audit MOU customs clearance processes and procedures, ensuring all requirements are met effectively and efficiently., • Support with Civil Aviation Authority compliance requirements such as clearance checks on employees., • Support the Head of Legal in cascading key contractual requirements to relevant departments. Health and Safety Compliance: • Ensure the organisation is aware of and complies with UK Health and Safety laws and guidelines in conjunction with an external Health and Safety consultant. Cost Control • Responsibility for the operations budget & operations/warehouse P&L, • Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation. Security • Develop and implement security processes and procedures. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Vacancy: Senior Associate - Operational Resilience Contract: Permanent Salary: Up to £27,500 per annum Location: West London Start Date: Immediate requirement We are currently seeking a Senior Associate - Operational Resilience to join our Operational Resilience function on a permanent basis. This is an office-based role suited to a motivated professional with experience in operational resilience, business continuity, and third-party risk management within a regulated environment. Candidates will be assessed on their knowledge and research of the role and job description , and those with hands-on experience in Business Continuity Planning, Vendor/Outsourcing Management, and Operational Risk will be given preference. Role Overview The role supports the development, implementation, and ongoing enhancement of the Operational Resilience framework. You will assist senior management in ensuring critical services remain resilient, identifying gaps in processes and controls, and embedding resilience practices across the organisation. Key Responsibilities Operational Resilience Develop, review, and support implementation of Operational Resilience policies and action plans Support Business Impact Analysis (BIA) processes, including data collection, training stakeholders, and producing consolidated reports Act as first-line point of contact for Operational Resilience matters Coordinate third-party resilience assessments Support incident management activities and governance reporting Assist with cyber resilience, IT resilience, and business continuity oversight Participate in Operational Resilience working groups and governance forums Review and challenge operational risk impacts of new projects Assist in embedding a strong Operational Resilience culture through training, workshops, surveys, and awareness initiatives Collect and monitor MI for Senior Management and Board reporting Ensure appropriate record keeping and GDPR compliance Business Continuity Planning Support the design and delivery of Business Continuity standards Assist with recovery arrangements and annual BCP testing Support development of continuity plans and staff training Maintain BCP timetables and reporting Outsourcing & Third-Party Risk Support the Outsourcing framework in line with SYSC 8 requirements Assist with embedding outsourcing policies, regulatory requirements, and audit findings Support contract oversight and annual reviews Prepare MI and reporting for Senior Management and the Board Policy, Training & Audit Assist in drafting policies, processes, strategies, and frameworks Support workshops and training on crisis management, outsourcing, and BCP Assist in responding to and closing audit actions Skills & Experience Required Minimum 3 years' experience in operational risk / operational resilience within a bank or regulated financial services environment Strong understanding of Operational Resilience, Business Continuity, and Regulatory expectations Experience developing and implementing policies and procedures Ability to work to tight deadlines and under pressure Strong communication and stakeholder management skills Collaborative team player with a proactive mindset Commitment to organisational aims and objectives This is an excellent opportunity for a candidate looking to build long-term experience in Operational Resilience within a regulated financial services environment . TPBN1_UKTJ

Additional criteria which will benefit your application include the ability to speak in a second European language, with a preference on German, French, Portuguese or Spanish. My client is currently looking to expand their IT Audit management team after a recent international relocation within the I

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I’m working with a global org, who are looking for a Global IT/ Cyber Audit Senior Manager to lead cyber security and data privacy audit activity. This is a senior, high‑impact role where you’ll shape the global audit strategy, partner with Cyber & Privacy leaders, and drive maturity. Lead and

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We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partne

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