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  • Manager of Client Care
    Manager of Client Care
    6 days ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Car Sales Executive
    Car Sales Executive
    24 days ago
    £26000–£45000 yearly
    Full-time
    London

    Car Sales & Customer Service Administrator Location: Park Royal, NW10 7JS, London Salary: £27,000-£45,000 + Comission, Depends on experience & Skills Job Type: Full-time Experience: Required Language: English (Expert) Join Terani – A Luxury Car Experience Terani is a leading prestige car dealership based in Park Royal, London, specialising in high-end, bespoke vehicles. We are known for our commitment to exceptional customer service, tailored client journeys, and an immaculate showroom experience. We’re now looking for a Sales & Customer Service Administrator to join our growing team — someone who thrives in a luxury environment, enjoys building relationships, and understands what it means to deliver a seamless customer experience. Key Responsibilities: Assist in managing client consultations and support the vehicle sales process Provide exceptional service both face-to-face and over the phone Oversee administrative tasks related to sales and customer records Coordinate custom vehicle orders and aftersales requests Handle post-sale support, ensuring ongoing client satisfaction Maintain high standards of organisation, accuracy, and professionalism About You: Previous experience in sales, admin, or customer service (automotive or luxury retail preferred) Excellent English communication skills – both written and verbal Well-organised, with a strong attention to detail Confident, polished, and customer-focused Able to manage multiple tasks in a fast-paced environment Competent with computer systems and standard office tools Why Work with Us? At Terani, you’ll be part of a brand that values excellence, trust, and client care. You’ll work in a supportive team, in a stylish setting, with the opportunity to grow your skills in both sales and service. How to Apply: Think you’re the right fit? Send us your CV — we’d love to hear from you.

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  • Business Analyst
    Business Analyst
    1 month ago
    £32000–£39000 yearly
    Full-time
    Hayes

    Summary: Lexen Digital is seeking a Business Research Analyst who will deliver rigorous business research, insight and intelligence to support our strategic growth and service innovation. The successful candidate will work closely with our leadership team and consulting unit to identify market opportunities and business risks. Key Responsibilities: 1. Conduct primary and secondary research on industry trends, markets, competitors, customers and business models., 2. Analyse quantitative and qualitative data to produce actionable insights and strategic recommendations., 3. Prepare research reports, presentations and dashboards for senior stakeholders., 4. Monitor changes in technology, regulation or business environment and advise on implications for Lexen Digital., 5. Collaborate with cross-functional teams (e.g., digital solutions, consulting, sales) to integrate research findings into business planning. Essential Skills & Experience: 1. Master’s degree (or equivalent) in Business, Economics, Marketing, Social Sciences or related discipline., 2. Proven experience (1-2 years) in business research, market intelligence or strategic consultancy., 3. Strong analytical skills, comfortable working with data and interpreting it for decision-making., 4. Excellent written and verbal communication skills; ability to produce concise reports and charts., 5. Proficiency with tools such as Excel (including pivot tables, formulas), and preferably some exposure to BI/visualisation tools (Power BI, Tableau) or statistical software. Desirable Skills: 1. Experience in digital / IT services or technology-driven businesses., 2. Familiarity with competitive intelligence practices & business modelling., 3. Ability to work independently and take initiative in less defined research areas.

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  • Sales Consultant
    Sales Consultant
    2 months ago
    Part-time
    London

    💼 Role: Sales Partner Start: October 2025 📍 UK - London Area Salary & Benefits: • £50 for every signed merchant, • £1,000 bonus for every 50 merchants onboarded Tajmee is a modern loyalty platform that helps small businesses like coffee shops, restaurants, and boutiques connect with their customers. Merchants can create digital stamp cards, offer custom rewards, and gain insights, while shoppers enjoy an easy way to earn and redeem perks. We’re looking for motivated, self-driven individuals to help us grow and support the local businesses that power our communities. What You’ll Do: • Generate and convert high-quality sales leads into paying customers, • Work towards business KPIs and sales targets, • Engage prospects ranging from owner-managers to senior executives, • Close sales both in-person and over the phone, • Collaborate closely with the founder on sales strategy and execution, • Identify opportunities to expand business within existing accounts and networks Who You Are: • Minimum 1 year of proven sales experience (closing deals or generating new business) - retail or shop assistant roles (e.g., clothing or cashier positions) do not qualify, • Fluent in English with excellent communication skills, • Confident, persuasive, and comfortable pitching directly to business owners What's in it for you? • Uncapped commission with generous bonuses, • A key role in an early-stage startup, with the chance to shape the company’s growth and progress into leadership as the business scales, • Exposure to every part of the startup journey — from sales and marketing to product and strategy Compensation potential: • 5 sales/day: ~£77,000 per year (including bonuses, with 4 weeks off), • 4 sales/day: ~£61,600 per year, • 3 sales/day: ~£46,200 per year, • 2 sales/day: ~£30,800 per year

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