Lead First Line Manager
2 days ago
Stafford
Lead First Line Manager Lead First Line Manager - Warehouse Stafford Fulfilment Centre Salary - 43,000 - 47,000 dependant on experience Hours - 40 per week, shifts covering days and nights and to include some weekend working At Pets, our mission is to give the nation's pets everything they need to live their happiest, healthiest lives - whether that's a squeaky toy for a spaniel, a scratch post for a calico, or a cosy home for a hamster. To make this happen, our Distribution Centres must run safely, efficiently, and with brilliant leadership every day. Right now, we're searching for a Lead First Line Manager (Lead FLM) to join our Warehouse Operations team. The Role This is more than a standard FLM role - it's a leadership position operating one tier above First Line Manager level, providing operational coverage across multiple warehouse functions and acting as the deputy to the Senior Operations Manager. You'll support the full day-to-day running of warehouse operations across both day and night shifts, ensuring colleagues are engaged, performance is strong, and operational standards are consistently delivered. You'll lead teams, drive continuous improvement, and maintain a safe and inclusive working environment - all while preparing for future progression into senior leadership roles. With responsibility across stock flow, resource planning, colleague engagement and safety, you'll ensure service, productivity, and quality targets are hit every single day. Key Responsibilities Operational Leadership • Lead daily operations across multiple warehouse functions, ensuring safe, efficient, and high-performing processes., • Conduct daily briefings aligned with business priorities and provide clear performance updates including KPIs, service levels, errors, volumes, and damages., • Plan and manage labour to meet demand, optimising resource allocation across shifts., • Liaise with Stock Control to resolve cross-offs, investigate availability issues, and correct replenishment errors., • Work closely with Transport to consolidate loads while maintaining excellent service to stores., • Motivate, engage, and develop teams, fostering a high-performance, inclusive culture., • Oversee absence management, ensuring all Return-to-Work Interviews are completed., • Manage disciplinary processes up to and including dismissal, following Company Handbook guidelines., • Lead and complete accident and incident investigations, reporting outcomes to Health & Safety., • Provide full operational cover for the Senior Operations Manager during holidays, rest days, and absence. Essential • Proven experience leading teams within a logistics, warehouse, or distribution environment., • Strong leadership qualities with the ability to motivate, coach and inspire colleagues., • Experience working in an automated warehouse environment., • Confident IT skills and experience with Warehouse Management Systems (WMS)., • Experience driving performance within high-volume environments., • Understanding of resource planning, efficiency improvement, and warehouse optimisation., • Knowledge of employment policies and colleague relations best practices., • Competitive salary., • Annual leave including Bank Holidays, increasing after 2 years of continuous service., • An extra day's holiday on your birthday., • Stakeholder pension plan., • Personal Health Insurance scheme (when enrolled in the pension plan)., • Life assurance., • 20% Pets at Home colleague discount after 12 weeks' service., • Pets "Treats" voluntary benefits package.