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Closing date: 01-09-2025 Legal Case Manager From £26,000 plus performance based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B) Monday-Friday, 37.5 hours Manchester, Stratford-Upon-Avon, Bristol - You’ll complete your 6-month training at one of our offices, then you’ll have the option to work in a hybrid way. We’re looking for case managers to join our Co-op Legal Services probate team. You don’t need legal experience for this role, as we’ll provide full training to get you up to speed. In this role, you'll provide legal and administrative support to our customers following a bereavement. We’ll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You’ll make a real difference to customers lives at a time when they need us most, and as a growing business we’re passionate about developing our colleagues through our internal career progression framework. If you’re looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us. What you’ll do • take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers, • be supported by the latest technologies, including AI, to assist you in the management of files, • work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances, • use a case management system to manage your work, making sure it’s always accurate and up to date, • engage with third parties, in particular financial institutions, and government bodies, • prepare the forms and documents required to keep cases moving forward and keep track of financial transactions This role would suit people who have • a background in either law, recruitment, insurance, finance, or experience with managing cases/claims end-to-end, • IT proficiency with the ability to learn new systems quickly, • excellent customer service skills with the ability to put the customer’s interests at the heart of what you do, • great organisational skills; you’re able to manage your own workload and prioritise in a fast-paced environment, • great verbal and written communication skills with the confidence to speak to clients on the phone, • a keen eye for detail and accuracy, • emotional resilience and the ability to be professional even in difficult situations Why Co-op? Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes: • a pension with up to 10% employer contributions, • incentive scheme up to 10% after probation depending on performance, • 28 days holiday plus bank holidays (rising to 32 in line with service), • wellbeing benefits to support your physical financial and mental health, • coaching, training and support such as study leave, to help you develop your skills and progress your career, • discounts on Co-op products and services Building an inclusive work environment We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing. As part of the application process, you’ll be asked to complete an online assessment, it will take you around 20 minutes to complete this. If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Title: Optical Practice Manager Location: Trafford centre, Manchester Hours: 40 hours per week Salary: Competitive plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the Uk’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for a Practice Manager to manager our Optical store in the Trafford centre, Manchester, where you’ll have responsibility for managing the team. Key Responsibilities You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a store or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day • Effectively and efficiently manage resources to meet customer demands, • Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express, • Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence, • Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs What’s in it for you? • Competitive salary, • Free or discounted optical products and procedures, • Career progression, • Modern working environment with superb technological support, • Optics experience is desirable Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Assistant Manager Location: Manchester, Bridgewater Hours: 40 hours per week Salary: DoE, plus benefits For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Bridgewater hospital, Manchester. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines. You will be responsible for setting and maintaining world class standards throughout the hospital. The main aspects of the role: • Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients, • Ensuring that all colleagues have the right support in place to excel and develop their skills, • Effectively manage the Hospital workload, and ensuring diaries are managed in advance, • Deputise for Clinic Manager, • Managing the workload for dual brands operating in the clinic The successful candidate will have experience of: • Leading a diverse team, preferably within a retail or clinical setting, • Hands-on and customer-centric approach, • Delivery against recognised industry standards, • Developing a multi-disciplinary team to meet the levels of service and activity expectations, • Leadership with incidents, safeguarding, referrals and complaints, • Monitoring SLA's and escalation as required, • Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times, • Maintaining relationships with the senior leadership team, • Confidence and integrity to operate with the utmost discretion, • Excellent communication and presentation skill, • Knowledge of Optical or Aesthetics would be beneficial What’s in it for you? • Competitive salary with excellent bonus potential, • Free Laser Eye and Intraocular Lens Surgery, • Discounts on prescription eyewear and sunglasses, • Generous Optical Express family & friends discount, • Other group company discounts, • Modern working environment, • On-going training and development opportunities, • Workplace Pension Scheme Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Job Title: Client Liaison Officer Responsible to: Client Relationship Manager Interfaces with: Clients, Prospects, PCA colleagues, Suppliers/Vendors Location: Exchange Quay, Manchester Salary: £35,000 - £40,000pa Main purpose: To provide the highest quality service and to consistently exceed our client’s expectations. We are looking for an individual with great attention to detail, a keen eye, and excellent written and verbal communication skills to join Phillips & Cohen Associates (PCA) as a Client Liaison Officer. This role works in a hybrid model between our Call Centre office(s) and at home. The ideal candidate will have a good knowledge of the Consumer Credit Regulatory framework, be self-motivated, and possess strong relationship-building skills. A background in audit management or client relationship roles is preferred. Overall Responsibilities / Key Tasks: • Pre-Audit Preparation – Complete questionnaires and RFIs within varying timeframes to meet audit deadlines., • Audit Management – Serve as the subject matter expert for all audit elements, always ensuring full compliance and readiness., • Client Communication – Act as the primary contact for clients, coordinating requests and facilitating discussions with internal departments., • Service Level Agreements (SLAs) – Review client agreements and communications to ensure expectations are consistently exceeded., • Audit Remediation – Oversee the completion and follow-up of any corrective actions arising from audits or performance meetings., • Regulatory Compliance – Analyze PCA’s adherence to UK regulations, including FCA, OFGEM, OFWAT, OFCOM, and ICO guidelines, as well as CSA policies and client requirements. Requirements: • Strong written and verbal communication skills with a highly professional image., • Good knowledge of the Consumer Credit Regulatory framework., • Flexible and ability to prioritise workload according to challenging deadlines., • Self-motivated and able to manage multiple client interactions effectively., • Experience in audit management or client relationship roles., • A consistent professional approach to all tasks Education and Experience: • A degree in Business Administration or a related field is preferred., • A background in audit management / client relationship roles is strongly preferred, • Working knowledge of commonly used concepts, practices, and procedures within the financial industry What's in it for you? • Working hours Monday – Friday 9am – 5pm, • Hybrid Office Based and WFH, • Secure reserved car parking spaces available, • 31 days of annual leave, which includes 8 bank holidays., • Healthcare Scheme*, • Company pension plan*, • Life Assurance*, • Cycle2work and Electric Car schemes*, • There is a qualifying period for these benefits. They are also subject to a successful probation. We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips & Cohen UK website.

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly expanding - making it an exciting time to get involved and help shape mission-critical projects from initiation to handover. Location: Manchester or Solihull (hybrid, 3 days per week onsite) Package: £65,000 to £85,000 base + excellent benefits (including private medical, income protection, and enhanced pension) The Role As a Project Manager within the delivery function, you’ll take ownership of a wide range of infrastructure projects—including WAN, LAN, Wi-Fi, and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision and clarity. Your Key Responsibilities… • Lead end-to-end delivery of complex infrastructure projects—owning scoping, planning, resourcing, risk management, and reporting (LAN, WAN, Wifi, Networking), • Act as the main point of contact for clients, ensuring regular updates and seamless coordination across internal teams, • Maintain rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation, • Champion stakeholder relationships, delivering a professional, responsive experience from start to finish, • Manage handover to support, ensuring Service Desk teams are fully briefed and ready to maintain service continuity, • Drive continuous improvement, hitting key milestones, internal KPIs, and ensuring knowledge transfer is smooth and complete What You’ll Bring… • 5+ years’ experience managing IT or telecoms infrastructure projects, • Strong knowledge of network technologies: LAN, WAN, Wi-Fi, and security protocols, • PRINCE2 Practitioner certification (MSP or similar qualifications a bonus), • Proficient with project tools like MS Project, Monday.com, Trello, or Smartsheet, • Highly organised with exceptional attention to detail and planning discipline, • Excellent interpersonal and stakeholder engagement skills, • Solid working knowledge of the full Microsoft Office suite, • Eligibility for BPSS and other security clearance checks Why This Role? • Competitive salary with a clear progression path, • 33 days holiday (including bank holidays), • Hybrid working model and flexibility around core hours, • Comprehensive benefits including private healthcare, income protection, and enhanced pension, • Choice of two modern office locations—and a dog-friendly workplace culture, • Join a forward-thinking, privately-owned business that avoids red tape and empowers its people to make an impact

Our client is a rapidly growing company in the Eco / enironmental sector. They are looking for an experienced Dialler Manager to optimise outbound and inbound dialling systems to ensure efficiency and performance in their call centre. This role is essintial to driving sales and improving customer service levels. The Dialler Manager will work with cross-functional teams to develop strategic dialler solutions, monitor performance, and implement real-time adjustments to meet company goals. It is essential that the successful candidate has experience working with ConnexAI. Key Responsibilities: Dialler System Management: • Configure and maintain predictive, preview, and power dialler systems., • Monitor dialler performance, adjusting pacing, algorithms, and settings to optimise efficiency., • Resolve technical issues alongside IT and Support teams, • Develop and implement outbound strategies to align with business goals, optimising dialling , lead management and segmenting leads., • Conduct testing of dialling strategies to improve contact and conversion outcomes., • Analyse trends to refine dialling approaches and enhance campaign effectiveness., • Ensure all outbound activities comply with relevant regulations, • Implement measures to minimise risk, including call blocking, DNC compliance, and system audits., • Collaborate with IT, Operations, Sales, and Marketing to align dialler strategies., • Provide training and support to teams using the dialler , ensuring best practices and efficient use., • 3+ years of experience in dialler management or contact centre operations., • Proficiency with dialler technologies (e.g., ConnexAI, Five9, Noble, Genesys, Aspect, or similar platforms)., • Experience using ConnexAI would definitely be an advantage., • Experience with CRM and telephony integrations., • Ability to analyse data sets to assist with strategic decisions and optimisations., • Excellent problem-solving, analytical, and decision-making skills., • High attention to detail, particularly in troubleshooting and dialler management., • Experience with real-time performance adjustments to optimise agent and system performance. If this sounds like you we would love to discuss this exciting opportunity with you.

Aftersales Manager Stratstone Audi Manchester Salary £50,000 - £55,000 with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as an Aftersales Manager at Audi Manchester We’re looking for a dynamic Service / Aftersales Manager to take responsibility for our stand alone workshop with a total of 21 ramps. This is a fantastic opportunity to lead in a high-performance environment, working with the latest tools and technology in a facility designed for efficiency and excellence. Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As an Aftersales Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy. What does the role of Aftersales Manager involve? • Ensure all warranty and repair work adheres to both manufacturer and company standards, • Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials, • Review pricing policies and ensure appropriate legislation is adhered to, • Lead your Service Team, motivating and coaching to over-achieve targets and KPIs, • Maintain a safe working environment, adhering to health and safety processes, • A background in running a successful workshop or parts department, • Experience of working in a fast-paced, target driven environment, • Impressive leadership skills, able to motivate a team to work together and exceed targets, • Strong business acumen, alongside great knowledge of consumer and vehicle legislation, • Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love, • Celebrate your special day with an extra day off on your birthday, • Our industry-leading Family Leave Policies ensure you’re supported when it matters most, • Take a paid day to volunteer and give back to a cause close to your heart, • We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries, • Unlock your potential with tailored training and endless career growth opportunities, • Commute for less with our cycle to work scheme, • Access high street discounts to make the everyday a little more rewarding As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Job Description Prestigious opportunity for a Platform Manager with expertise in servers, platforms, virtualisation and cloud for a pioneering Managed IT Service Provider with locations across the North West.With over 30 years of exceptional service to SME organisations, from small start-ups to lar

We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. Job Description Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.

Job Description Prestigious opportunity for a Platform Manager with expertise in servers, platforms, virtualisation and cloud for a pioneering Managed IT Service Provider with locations across the North West.

Job Description Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology.

Digital Information Technology Asset Manager. Industry certifications related to IT asset management or software licensing, such as Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM), or other relevant qualifications. Reporting to the Senior Manager within Digital Service De

Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. To ensure the site or service is compliant with security check processes, documentation and any re