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MAIN DUTIES To maintain a basic caseload of around 180 Housing Disrepair Pre Lit/Litigated cases. This will include complying with the Housing Disrepair pre action protocol, assessing liability, drafting court documentation, issuing court proceedings via Part 7 CPR, complying with court directions, document and letter creating in addition to the use of the telephone/email, review of RICs report, review of medical records, collation of special damages, collage of medical evidence, submission of full details, negotiations and settlements. To comply at all time with the case management system and be responsible for the maintenance and accuracy of its information. To comply with all key dates including court directions, limitation and hearing dates. To be responsible for the pro-active maintenance of their own task pad. Identify any complications within their caseload and immediately refer to their team leader. To assess liability and make an initial assessment of special damages. Contact clients by telephone and maintain regular and pro-active telephone contact with clients as required by our SLA’s. To demonstrate an ability to work to deadlines and be self-sufficient. Be able to achieve financial and administrative targets on a monthly basis as set by their team leader. Demonstrate a flexible approach to work, including hours of working. To demonstrate a commercial awareness and a pro-active approach to all aspects of work. Demonstrate the ability to work effectively as part of a team, while maintaining responsibility for their own caseload. To comply with Lexcel and/or client service standards, client care and protocols. To demonstrate IT literacy by utilising a full range of internal and external systems inclusive of MS Outlook, MS Word and Pro Claim. To demonstrate effective planning, organisation and decision making skills and work to deadlines and time limits. To assess liability under the supervision of your Team Leader. To ensure that appropriate communication methods are utilised to ensure case progression. MAIN TASKS Comply with Pre Action Protocol for Housing Disrepair Claims Assessing Liability Reviewing RIC’s report – Valuing Damages and Repairs Drafting Court Documents Issuing Part 7 Court Proceedings in accordance with the Company guidelines Complying with Court Directions Monitoring Limitation in accordance with the Company guidelines Reviewing & Valuing Medical Reports Collating Special Damages Dealing with incoming emails and acting upon the same appropriately Working on an individual caseload using Proclaim effectively. Chasing relevant parties for required information in order to progress the claim Dealing with incoming post. This could involve indexing post, actioning it, or transferring to the team who are dealing with the claim. Working within the firms SLA’s at all times
Closing date: 25-04-2024 Customer Team Leader Location: Co-op Hardy Lane, Balrow Moor Road, Chorlton, Manchester, M21 7QH Pay: £13.32 per hour Contract: 24-39 hours per week + regular overtime, permanent, part time and full time Wo...
Customer Retention Manager, £40,000 plus bonus, immediate start Your new company This well-known and established organisation is seeking a retention manager to join their exciting team to help grow the business and help with their customer experience. Your new role You will be responsible for ...
IT Operations Manager North West Competitive Salary Harvey Nash are proud to be partnered with a market leading Utilities company on an exclusive base to recruit an IT Operations Manager, on a permanent basis. The IT Operations Manager will be a key senior hire, who will provide high quality ...
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award...
Senior/Principal ERP Recruitment Consultant - Europe or US Excellent Salaries + Commission + Benefits Central Manchester or North West England Cubiq Recruitment is an established IT and Engineering recruitment company in the North West that is currently expanding. We are a leading recruitment a...
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Our client are a market leading IT managed service provider and are seeking to hire an outstanding, hands on sales manager who will drive sales around IT managed services across support, security and ...
... supermarket retailers. Primary duties and responsibilities: Line management of the field service engineering team (North). Ensure the area is adequately resourced in line with the annual budget
Location: Manchester (hybrid working arrangements, typically 1-2 days per week in the office). Employment type: Permanent. Salary: £90,000 - £95,000 dependent on experience, plus bonus and other benefits. The Opportunity: We are seeking a highly experienced and strategic leader to join a ...
Head of IT | Head of Information Technology Maxwell Bond have partnered with a North west based organisation looking to embark on their next phase of growth, and need someone to drive it for them. On offer: Salary = £70k-£85k£6k Car allowance 15% Bonus Healthcare + Life Assurance Flexible h...
We are a public electric vehicle (EV) charging provider, with a vision to create a fair, futureproof infrastructure legacy that will sustainably accelerate the UK’s EV revolution across the country. We operate a national network of close to 300 live chargers with an additional 1,000+ in the cur...
Information Security Manager, Between £50,000-60,000, Hybrid South Manchester Information Security Manager sought for a fast-growth and highly reputable tech company based in South Manchester. This is a nearly 10 year old organisation who have dominated their market working in the travel secto...
The role In our busy Managed Services department, our Azure Cloud Engineer’s work as part of team in supporting and managing around 25 enterprise level Azure customers. You’ll work at ensuring that customers receive a great service from the support team, along with making sure all tickets are man...
IT Operations Manager Manchester/Hybrid £55-65K DOE & Excellent Benefits Digital Waffle is working with a highly successful and rapidly growing organisation. The IT Operations Manager is a new key role within my client's IT Operations. The successful candidate will be expected to manage approx....
Cybersecurity Strategy - Senior Manager - Manchester//Belfast, hybrid/flexible working Salary: Up to £90,000 + package Team description: This role sits as part of the global cybersecurity strategy. The UK Business Information Security Officer (BISO) team works closely with business leadership...
While technical expertise is beneficial, this role primarily focuses on relationship management, stakeholder engagement and ensuring that service level agreements (SLAs) are met consistently across ...
... Customer Representative, Client Representative, Services Representative, Business Representative, IT Representative, Auditor , Customer Service Manager, Client Services Manager, Client Service ...
About the Job We are pleased to present this unique opportunity to join a leading Law Firm based in Central Manchester. Social Media & Content Manager – Central Manchester - Competitive Salary The Role Our client is a Tier 1 Law Firm with a national presence, is looking to recruit a creativ...
Job title – Asset Manager Location – Manchester or Leeds Grade - Manager About Federated Hermes; Federated Hermes, Inc. is a global leader in active, responsible investment management, with It will be $750.6 billion in assets under management, as of Dec. 31, 2023. We deliver investment solution...
LIFESTYLE CONCEPT. GREAT CULTURE. PROGRESSION. WHAT’S IN IT FOR YOU? Salary of up to £46,000K PLUS TRONC.Gym access.Discounted onsite car parking.Family and friends’ discounts.Bonus scheme.2 Complimentary food on shift. WHO ARE THEY? We are working with one of Manchester best lifestyle concept...
Customer Communication Manager – B2C Who are TalkTalk? TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone. The role Customer Communications are experts in customer comms strategy. We work...
Role: POC (Point of Connection) Estimator Department: Operations Reports to: UK POC Manager Location: Manc / Reading – Hybrid About Us Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary ...