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Service Desk Manager 🏚️ On-Site: South Yorkshire 4 days a week | 💰 Salary up to £55k (dependent on experience) We’re looking for an experienced Service Desk Manager to take ownership of a high-performing IT support function. If you're someone who’s equally confident leading from the front as they are refining process behind the scenes then this could be the role for you! You’ll be responsible for... ✔️ Managing both 1st and 2nd line teams ✔️ Driving service delivery across incident, problem and change management ✔️ Embedding a culture of continuous improvement and customer focus. ✔️ Developing frameworks ✔️ Refining processes ✔️ Improving metrics ✔️ Making sure the team delivers consistently great outcomes for users ⭐ What you'll be doing ⭐ • Leading, mentoring and developing the Service Desk team, • Monitoring and analysing service performance to ensure the SLAs are met (or even better, exceeded), • Implementing and refining service procedures, policies and documentation that are aligned with ITIL best practice, • Managing customer feedback and communications, ensuring service visibility and positive engagement to give the best service, • Contributing to wider IT operational strategy, risk management, and service lifecycle planning Requirements 💫 Experience successfully managing a Service Desk or IT Support function within a structured ITSM environment 💫 Strong understanding of ITIL and service delivery frameworks 💫 An individual who takes a practical approach to problem-solving and decision-making 💫 Any familiarity with standards such as NIST, ISO27001 or Cyber Security best practice would be a bonus. What's in it for you? 📈 They're big on ongoing training, will support you in gaining certifications and really contribute towards your professional development 👯 They're an organisation that genuinely values diversity and champions people to bring their authentic selves on a daily basis 💗 They're big on their values and want people who align with working as a team, take ownership, and want to drive innovation in the business

Role: Graduate Sustainability Project Officer Location: Support Office, Doncaster Hours: 37.5 hours per week, 8:15am - 4:45pm, Monday to Friday The Opportunity As our Graduate Sustainability Project Officer, you’ll kickstart your career at the forefront of sustainable innovation, playing a key role in delivering our sustainability strategy and helping shape the future of homebuilding. You’ll be part of our mission to become the market leader in customer experience, with sustainability and social purpose at the heart of everything we do. You’ll work alongside passionate teams, contribute to real projects, and help embed sustainability into every corner of our company, focusing on enhancing ESG reporting, elevating our sustainability credentials and driving improved environmental performance and standards across our sites. You will have the opportunity to build a strong foundation in sustainability by gaining hands-on experience across a wide range of impactful areas. Through a blend of practical experience, mentorship and formal training, you’ll grow your skills while helping to deliver meaningful, lasting change in the communities we serve. Who we are We are a modern family business over 100 years’ experience designing and building quality, contemporary new homes. You’d think being over 100 years old that we’d be set in our ways, always doing what we’ve always done right? Wrong. We are a unique brand synonymous with contemporary design, innovative marketing, and exemplary levels of customer service. From the house type range, the web-driven sales process, to the show home experience and personalisation options coupled with absolute adherence to quality: we are truly focused on exceeding customer expectations. Our team are always looking for ways to improve, innovate, and challenge the norm. You’ll have heard this before, but here you aren’t just a number, and we can prove it. We’re really proud to have been certified as a “Great Place to Work”, ranking #38 in Best Places to work for Wellbeing, #58 in Best Workplaces for Development, #30 in Best Workplaces for Women and #34 in the Best Workplaces list. So it goes without saying, we have something special. You’ll work in a place where your uniqueness is cherished, your development is championed, and you’re given all of the tools you’ll need to flourish. You’ll join a team with a vision to become the market leading customer experience home builder underpinned by our sustainability and social purpose credentials. Responsibilities of the role • Assist the delivery of our sustainability strategy across all focus areas through project delivery, monitoring and reporting., • Collate, monitor and report on key sustainability metrics, including environmental performance, carbon emissions, energy consumption, social value delivery and other key indicators in line with industry best practice and frameworks., • Support supply chain mapping and engagement to understand and improve sustainability performance throughout the value chain., • Create and deliver training and engagement to team members to improve the wider team's knowledge, understanding and performance of key sustainability issues and our sustainability strategy., • Collect data and evidence to ensure compliance against sustainability benchmarks, frameworks and standards, including but not exclusive to the NextGeneration benchmark, Considerate Constructors Scheme and B-Corp., • Provide support to site teams to ensure compliance, communicate best practice and to roll out initiatives to improve the environmental and social impact of our work., • Assist the delivery of engagement opportunities to community stakeholders through a variety of events, workshops, education experiences and other community outreach mechanisms., • Shadow the Sustainability Manager to support the delivery of site environmental audits., • Stay informed about key sustainability legislation and industry trends to support business performance. What’s in it for you? • Is Laughing Yoga or flower arranging for you? Maybe a climbing wall or fitness classes are more your thing. You’ll find out at our wellbeing mornings, where we all down tools and try new activities as a team in our Support Office. From mocktail making to pottery painting, there’s something for everyone., • A personalised health report annually from our partner Champion Health., • Dedicated time for you to spend on your own development with our personal development days and access to a whole host of content through My Development Portal., • Access to our partner platform Benefex, which gives you access to purchase a whole host of discounted benefit options via salary sacrifice such as dental plans, pension salary sacrifice, PMI, gym memberships, cycle to work schemes plus many more., • Financial support when you are ill, with a generous company sick pay scheme., • Your health needs covered with level 1 Westfield Health cover for you and dependent children., • The encouragement to take a well-earned break with a holiday allowance of 26 days plus the usual public holidays, and the added flexibility to purchase up to 5 extra days each year through our holiday purchase scheme., • A Strata Group Fund pension scheme with a minimum contribution from you of 3% and we’ll contribute 6%. This rises to a member contribution of 4% and we’ll contribute 7% for anyone 40 or over., • Death in service benefit of a minimum 4x basic salary., • The opportunity to work flexibly in a way that works for you (role dependent)., • A whole host of Fundraising, Volunteering and Social events to get involved in Are you the brick to our mortar? Then Join Us!

£40,000 - £50,000 / Annum We’re looking for an experienced and hands-on Service Manager to lead busy service operations across two UK depots, ideally based at a Doncaster site! You’ll oversee workshop performance, manage a skilled engineering team, and ensure every customer receives fast, reliable, and professional support. This is a fantastic opportunity for someone who thrives on responsibility, enjoys problem-solving, and takes pride in building high-performing teams. This company is all about innovation in trenchless and suction excavation technology. The team brings together decades of experience across the civils, utilities, and construction sectors - delivering safe, efficient, and environmentally friendly excavation solutions that make complex work simple. From our Rig Suction Systems to Vacuum Crawlers and advanced trenchless tools, such as winches, bursters, and moles, this equipment is utilised on major UK infrastructure projects in rail, highways, and utilities. You’ll find technology keeping crews safe and projects moving on everything from city centre upgrades to large-scale energy network works. Customers include leading names in construction and utilities - people who trust them not just for world-class equipment, but for the service and know-how that keeps their projects running smoothly. What you’ll be doing: • Lead and motivate engineers and service staff to deliver great results., • Plan and coordinate maintenance, repairs, and service schedules., • Keep operations running smoothly using service management tools like Reflow., • Maintain high standards of safety, compliance, and customer care., • Manage warranties, technical support, and after-sales service., • Communicate regularly with clients to ensure satisfaction and resolve issues quickly., • Support continuous improvement in quality, performance, and process efficiency. What we’re looking for: • Proven experience in service or operations management (construction, civils, utilities, or plant hire)., • Strong understanding of hydraulic and electrical systems., • Confident communicator with solid organisational and leadership skills., • Comfortable managing teams, systems, and multiple priorities., • Deep commitment to safety, quality, and customer experience. What's in it for you? • £40,000 - £50,000 salary (DOE)., • 22 days holiday + bank holidays., • Company pension & car., • Ongoing training and career development., • Supportive, friendly culture with regular team events., • Free on-site parking. Ready to make an impact? If you’re a people-focused leader who enjoys variety, challenge, and the satisfaction of keeping operations running at their best, we’d love to hear from you! Apply today and lead a team that’s redefining service excellence in plant and excavation support.

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities • Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction., • Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect)., • Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks., • Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets., • Own the service management framework including incident, request, problem, and change management processes., • Analyse service desk data to ensure SLAs are consistently achieved or exceeded., • Champion the IT service brand through proactive communication, stakeholder engagement, and customer feedback initiatives., • Drive continuous service improvement and take ownership of problem management and escalation processes., • Proven experience managing IT support/service desk teams in a mid-to-large scale environment., • Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management., • Practical experience with ITSM tools and platforms., • Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials., • Excellent communication, leadership, and stakeholder management skills., • Ability to work under pressure, manage conflicting priorities, and deliver results to deadlines and budgets., • Ongoing professional development and training opportunities, • Inclusive culture with a strong focus on employee wellbeing

Developing frameworks Refining processes Improving metrics Making sure the team delivers consistently great outcomes for users What you'll be doing Leading, mentoring and developing the Service Desk team Monitoring and analysing service performance to ensure the SLAs are met (or even b

Developing frameworks Refining processes Improving metrics Making sure the team delivers consistently great outcomes for users What you'll be doing Leading, mentoring and developing the Service Desk team Monitoring and analysing service performance to ensure the SLAs are met (or even b

Service Delivery Manager ? 6 Month Contract ? Hybrid ? Midlands VIQU have partnered with an organisation based in the Midlands, who are seeing a Service Delivery Manager to ensure service continuity during a period of transition and change. Contract Overview Role: Service Delivery Manager Length

Manage overall Tech services across the Distribution Centre * Managing overall change management, problem management and incident management * Communication with Senior stakeholders in business and technology teams * Working closely with Product and Engineering teams to ensure stability across th

Wir arbeiten kontinuierlich daran, die Zufriedenheit unserer Mitarbeiter*innen zu steigern und integrieren dies in unsere Zukunftsstrategie. Seit fast 35 Jahren sind wir der innovative und herstellerunabhängige IT-Partner für Konzerne, mittelständische Unternehmen und öffentliche Auftraggeber in

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Knowledge of IT Service Continuity Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities activities. Lead criteria - Service Management experience in large scale IT organisations, an

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Proven experience as an IT Service Manager or in a similar IT service management role. Familiarity with ITSM tools (e. Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices.

We are looking for a Lead IT Service Manager to join our community of tech experts in DWP Digital. As a Lead IT Service Manager you'll be responsible for the end-to-end performance of digital products and services, covering technology, support and user experience. Service Leadership Through Change �

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Your team will manage and develop our IT service management system, ensuring it is the single source of truth for our IT services and assets, and will oversee the lifecycle of all IT hardware and software. Lead the Service Desk Team: You will manage, mentor, and develop our IT Service Desk team, fos

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. Engage with delivery units, identify areas of risk and report to the Head of IT Service Management. Produce reporting packs for Senior IT Service Managers, customers and int

Knowledge of applying Service Management processes to Patching and Security Vulnerabilities activities. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. Lead criteria - Service Management experience in large scale IT organisations, and the use of Service

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Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Service Delivery Manager - 55,000 - 60,000 Hybrid/SW London.

Flexible hours – choose your own schedule and work when it suits you. Explore your city – discover new areas while delivering. Enjoy flexible hours and boost your income with cutting-edge tech that helps you complete more deliveries.

We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. The IT Portfolio and Demand Manager is accountable for the gov

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Proven experience in IT delivery or programme management, ideally in digital environments Strong technical understanding of IT systems, with confidence in discussing technical topics with 3rd-party vendors and internal teams Familiarity with software delivery lifecycles, agile practices, and working

Flexible hours – choose your own schedule and work when it suits you. Make extra money in a way that suits you — anytime, any day. Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.

To ensure we continue to deliver innovative, reliable and efficient IT services to support our business, we are currently transforming our IT Corporate Services Function and are now looking for a dynamic and collaborative IT Service Delivery & Performance Manager to join our newly established Servic

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Essential: Experience in design, commercial, and leading project teamsGood working knowledge of contract conditions, CDM regulations, Design Management, Programme & Risk Management, and cost control, including forecasting, actual cost, and value reAbility to use Primavera P6 software or equivalent

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The Recipe (About the Role)Deliver Projects On Time, On Budget, as per the agreed Project ScopeSupport IT and the business to ensure an effective approach to implementation, handover and acceptance of the changeReporting to the IT PMO and ensuring governance is adhered to with regular reporting to t

Flexible hours – choose your own schedule and work when it suits you. Explore your city – discover new areas while delivering. Enjoy flexible hours and boost your income with cutting-edge tech that helps you complete more deliveries.

We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. Whatever your role, you can help us change lives in coff

Flexible hours – choose your own schedule and work when it suits you. Explore your city – discover new areas while delivering. Enjoy flexible hours and boost your income with cutting-edge tech that helps you complete more deliveries.

The Intellias Marketing team is ambitious, collaborative, and creative — with a culture that balances accountability with the freedom to innovate. This is a Marketing Manager position with the scope and visibility of a head-of role. You’ll balance the creativity of storytelling with the discipli

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This is a Marketing Manager position with the scope and visibility of a head-of role. The Intellias Marketing team is ambitious, collaborative, and creative — with a culture that balances accountability with the freedom to innovate. B2B marketing, business development, or presales — ideally in I

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We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to

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