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Service Desk Analyst - Leeds (100% onsite, 5 days a week) - £25,000 – £35,000 + up to 20% bonus The Opportunity We’re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and is looking to build a long-term career in IT. You’ll be supporting a large user base of 1000+ employees, working across a mix of technologies, and gaining exposure to both 1st and 2nd line support. With strong progression opportunities and a collaborative team environment, this is a great next step for someone looking to grow quickly. What You’ll Be Doing • Providing 1st and 2nd line support to end users across the business, • Handling 20–40 tickets per day in a busy service desk environment, • Troubleshooting issues across hardware, software, and network access, • Supporting users with:, • Windows and Mac OS, • Office 365, • Active Directory, • VPN connectivity, • Mobile devices, • Managing tickets via ServiceNow, • Supporting device management using Jamf, • Delivering excellent customer service on every interaction, • Escalating complex issues when needed and following through to resolution What We’re Looking For • Previous experience in a Service Desk or IT Support role, • Strong knowledge ideally of the following:, • Windows OS and Mac, • Active Directory, • Office 365, • ServiceNow (or similar ticketing systems), • VPN troubleshooting, • Mobile device support, • Jamf (desirable), • AzureAD/, • Excellent communication and customer service skills, • A positive, can-do attitude with high levels of enthusiasm, • Ability to thrive in a fast-paced, high-volume environment, • Strong problem-solving skills and attention to detail What’s in It for You • Competitive salary of £25,000 – £35,000, • Bonus scheme up to 20%, • Clear progression and development opportunities, • Exposure to a wide range of technologies, • Supportive and collaborative team environment, • Excellent benefits package (details available on application), • Hours: Shifts – 7:00am – 3:30pm or 9:00am – 5:30pm Due to the volume of applications we receive, we may not be able to respond to all applications. Should you not hear from us in 5 working days then your application has not been successful. KS/9151

Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team. In this role, you will be responsible for the lifecycle management, compliance, functionality, and security of our Apple ecosystem and Windows endpoints, specifically covering macOS, iOS, and iPadOS devices. You will act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an exceptional user experience. What You'll Do (Responsibilities) In this role, you will: • Endpoint Lifecycle & Configuration Management: Manage the entire software and hardware lifecycle for Apple devices. This includes designing and maintaining a zero-touch deployment strategy using Apple Business Manager and Kandji, building custom software packages (.pkg, .dmg), and curating a Self-Service application catalog., • Vulnerability, Patching & Compliance: Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users., • Automation & Infrastructure Support: Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. Collaborate with the global team to optimize our MDM infrastructure (Kandji) and oversee Managed Apple IDs., • Technical Support & Troubleshooting: Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. Provide prompt, expert support via ticket queues within established SLAs, and escalate issues with partners like Apple as needed., • Cross-Platform & Secure Environment Support: Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance. What You'll Bring (Skills & Qualifications) The ideal candidate will have: • Professional Experience: relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices., • Technical & MDM Expertise: In-depth knowledge of macOS, iOS, and iPadOS system internals. Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable)., • Tools & Automation: Strong scripting skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow., • Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment., • Education & Certifications: A Bachelor’s degree or equivalent experience (Apple Certifications are highly valued). Non-traditional and neurodiversity learners and thinkers are warmly welcome., • Security & Communication Requirements: Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance. What We Offer (Benefits) • Location: 100% Remote (UK-based). Candidates must be located in the UK and maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise., • Compensation: Competitive compensation and benefits aligned with your professional experience., • Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances., • Health & Wellness: Comprehensive health, wellness, and retirement plans., • Career Growth: Continuous learning opportunities and pathways for professional development within a global organization.

A tech company specializing in Apple solutions is seeking a Product Owner to lead two teams focusing on Jamf Insights and Jamf Elevate.

Checkout Technology Ltd is seeking a Senior Engineer I to join its IT Engineering team, specializing in macOS devices and Jamf solutions.

Stay informed on key security incidents and threat trends relevant to Jamf’s customers. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. Jamf is an equal opportunity employer and does not discriminate agai

Take ownership of our 350+ endpoints using Jamf (98%) and Intune (2%) and create plans for future enhancements. Proven experience in Apple and macOS environments and with Google Workspace, with the technical expertise to own and optimise Jamf for MDM.

A leading technology company in Greater London is looking for a Systems Administrator to enhance their network administration and optimize systems management.The role involves managing MDM solutions, resolving network issues, and collaborating with a dynamic IT team.Candidates should have proven exp

Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred). As a Strategic CSM at Jamf, you own the success and retention of Jamf’s most complex and high‑value accounts. Work‑life balance remains our priority while feeling connected is important to maintain our strong culture,

Take ownership of our 350+ endpoints using Jamf (98%) and Intune (2%) and create plans for future enhancements. Proven experience in Apple and macOS environments and with Google Workspace, with the technical expertise to own and optimise Jamf for MDM.

Negotiate commercial agreements, with support from Jamf Legal teams, that emphasize value‑based positioning and the potential for long‑term partnerships across Jamf’s entire portfolio. Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a req

In this role, you will manage MDM, resolve network issues, and oversee 350+ endpoints, primarily using Jamf and Intune.

Jamf Elevate (the web app portion) alongside with UI frameworks used in all Jamf web apps. Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, a

The ideal candidate has over 2 years of IT Support experience, a strong understanding of JAMF and Google Workspace, and excellent communication skills.

Excellent technical understanding of Jamf Pro / Cloud, Jamf Connect and Jamf Protect. As the expert for everything Jamf and Apple, you will craft a secure platform of managed devices while ensuring an outstanding end‑user experience. Extensive experience with creating installation and packaging sc

Jamf is seeking a seasoned enterprise sales professional with strong cybersecurity experience for a hybrid role in Greater London. The candidate will be responsible for pipeline generation across EMEIA, leading customer interactions, and representing Jamf at key industry events.

Extensive experience using Jamf tools, both Protect and Connect. Active Jamf certification for managing software on corporate devices.

A leading technology company in Greater London is seeking a Senior Enterprise New Logo Account Executive to take charge of new logo acquisition at the enterprise level.In this hybrid role, you will manage the entire sales process, develop relationships with C-suite executives, and navigate complex b

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Headquartered in Leeds with capabilities in both India and Saudi Arabia, we deliver AI driven transformation to help our clients accelerate change and unlock competitive advantage.Our services span software engineering, AI implementation, cloud transformation, and technology strategy development, co

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