Junior brand manager jobs in United Kingdom

£41,010 - £55,347 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have won a reputation for excellence and market leading OFSTED ratings. Get out what you put in As a Pastoral Manager you’ll take the lead in enabling your team to meet our young peoples’ emotional needs. Our young people have challenging complex emotional and behavioural needs [Autistic Spectrum Disorder/Social, Emotional and Mental Health] and need more support than most. You’ll make sure they get it by applying high standards of care. It means working with families and developing programs for each individual young person. With careful assessment and planning, you’ll create a positive learning environment where every young person can thrive. With experience working with young people with BESD or ASD in a school or care setting you will understand our young people’s developmental needs and what pastoral care entails. A good listener who can motivate your team, you inspire young people to achieve. Flexibility, good organizational skills and the ability to successfully manage a team means you’ll be an asset to the Witherslack Group. One of the best environments in SEND Luxborough Court School is a brand-new, purpose-built school registered for 150 pupils aged 5 – 19 with Autistic Spectrum Disorder. There is a large sports hall with changing facilities (the site was formally a Premier League football club’s training ground), a bespoke 6th form suite plus a number of other smaller individual spaces used for therapeutic intervention and bespoke support. The School benefits from extensive outdoor space plus a large central courtyard garden in the centre of the school and separate secondary and junior playgrounds, with a multi-use games area. There are good public transport connections with Chigwell Station less than a mile away, providing Central Line Tube services to London and Essex. The road links are good - the site is located near the M11, Junction 4. What we do for you We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get: Training: A full induction and on the job training Holiday: You’ll work hard at WG, so you’ll be rewarded with full school holidays Progression: If career development is your thing, most of our head teachers and leaders have been promoted from within our group Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Beautiful working environments with the very best facilities – check out our schools here A recommend a friend scheme that offers a £1,000 bonus every time Contributory pension scheme – matched up to 5% Bring your whole-self to work Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be more than a Pastoral Manager, you’ll be able to connect with our pupils because of: Minimum of 3 years’ experience with ASC, ADHD or SEMH pupils and with working with families in challenging circumstances and expertise to support and resolve difficulties Experience of multi-agency work with an understanding of legislation, policies and guidance around safeguarding and child protection NVQ 3 in Care/Level 2 Teaching Assistant Qualification Ideally - Leadership related Qualification Positive Behaviour Support (PBS) Experience of staff appraisal/performance management and supervision Interested in joining us? Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please see the attached document. For a full job description and person specification, please click _ To view our ex-offenders policy please click _. To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools _. #INDH

SOFTWARE ENGINEERING MANAGER | LONDON — HYBRID | UP TO £120,000 BASIC GREENFIELD AZURE DATA PLATFORM BUILD Keep reading if you want a clear path into Head of Engineering. Yes the path has been paved for you. You can join a fast-growing, tech-led media and events business as their next Engineering Manager. They're building out a brand-new data platform ⌈Azure, Databricks⌋, but this role is heavily focused on the software engineering and integration side of things. The journey starts by owning complex API layers and mentor growing engineers, whilst yourself growing into the responsibilities of a Head of Engineering. I learnt something new today → The events world relies entirely on third-party connectivity, and you'll own the API layers to enable to Azure Data Platform. WHY THIS ROLE You get to stay close to the tech, leading code reviews and driving software standards. True mentorship focus—they have bright junior devs ready to learn from you. It's a massive integration and connectivity challenge, not just standard data work. Your responsibilities will grow into that of a Head of Engineering. WHAT YOU'LL DO You'll be heavily involved in designing and scaling robust API layers. Manage complex integrations with external third-party event platforms. Support, coach, and upskill a growing team of developers. Help your team with code reviews + debugging. Bridge the gap between core software delivery and the new Azure data platform. Help bring Agile Delivery and scalability. WHAT YOU NEED A solid software engineering background is a must have. API design and heavy integration experience is a must have. Azure cloud experience is important for this role. People management or solid mentoring experience is pretty important too. Deep Databricks experience they can live without (the platform team has that covered), but it'd be a big bonus. There's no time to waste, the client is moving fast to scale this team. Hit apply + let's discuss this.

London Korean Speaking We are seeking a Junior BI Manager to join a high-performing Business Innovation team within a globally recognised tier-1 consumer brand. This role is ideal for someone who thrives on data accuracy, is proactive in managing stakeholders, and is excited to work at the intersection of BI, sales, and supply chain. Key Responsibilities: • Manage and interpret sales, supply chain, and inventory data across key product categories., • Build and publish weekly performance reports and dashboards to share with senior stakeholders and HQ., • Maintain and improve centralised sales and inventory tracking systems., • Monitor and report on UK daily sales performance and KPIs., • Create and maintain reports to support strategic business decisions., • Support the development of automation procedures to streamline reporting processes., • Collaborate with stakeholders across Sales, SCM, Finance, and HQ to ensure data is timely and accurate. We are looking for: • 3+ years’ experience in Business Intelligence, Data Analysis, or related fields., • Strong Excel skills (including advanced formulas, pivot tables, and macros)., • Experience in processing raw data and preparing reports for senior-level consumption., • Proficiency in data visualisation tools (e.g. Power BI, Tableau, or Qlik)., • Excellent attention to detail and stakeholder management skills., • Experience in the supply chain or FMCG sectors is a plus., • Bonus: familiarity with automation platforms (e.g. ACE) and API-based data pipelines., • Fluent Korean Please apply for more information.

Our client, a globally listed, fast-scaling hospitality technology business is looking for a Senior Field Account Executive to own the London market. This is a high autonomy, high-impact role for someone who has been there, done it, and wants to do it at a higher level. What our client is looking for you to own: • The full London territory complex and high-velocity sales cycles, end to end, • Consistently outperforming MRR targets with a focus on high-LTV accounts and portfolio growth, • Sophisticated contract negotiations and high-touch implementation handovers, • High-impact demos that translate technical capability into clear business outcomes for operators and owners, • A rigorous Salesforce pipeline with precise revenue forecasting and data-backed regional insight, • Representing the brand at premier London hospitality industry events to build long-term pipeline, • Coaching junior team members on prospecting, objection handling, and complex deal navigation What you'll need to bring: • A strong track record in field or outbound sales — complex, solution-based, technology or SaaS preferred, • Deep knowledge of the London hospitality landscape — venues, operators, key segments, • Demonstrated history of exceeding aggressive MRR targets and driving market-share growth, • Advanced pipeline building and territory planning skills with strong organisational rigour, • Salesforce or equivalent CRM proficiency used as a daily performance tool, • The ability to simplify complex technical value propositions for non-technical audiences, • A self-starting, agile mindset — comfortable operating autonomously and acting as a team mentor The kind of person who'll thrive here: You've been selling in London long enough to know the hospitality scene inside out. You close complex deals without losing momentum on the smaller ones, and you make the people around you better. You don't need a manager to tell you what to do next. Please do not hesitate to reach out and apply!

Our client is a leading global consulting firm and they have a strong financial and commercial advisory presence within the infrastructure sector, with key locations in London, Birmingham, Leeds and Manchester. Broadly, the team provides in-depth advice on the strategic, financial, regulatory and commercial issues driving investments in infrastructure in the UK and internationally. This ranges from providing strategic thinking and advice to companies and investors to enable private capital to fund infrastructure, to working with the public sector to develop the business cases to enable projects to happen and advising through negotiations that bring the public and private sectors together. The team works closely with other functions within the firm to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence issues. Their Social Infrastructure team is a key business for this function and covers real estate (including healthcare, housing, mixed-use development, regeneration, and education) and decentralised energy sectors. They offer services across the lifecycle of infrastructure project development, ranging from assessing feasibility of transactions, commercial structuring, business plans and business cases to support investment into new projects, financing and procurement advice, commercial assurance over the construction and development phase of projects and dispute analysis for existing contracts. Our client is seeking an experienced senior manager with a background in housing and mixed-use development to support the fast-growing commercial and transactions advisory team within this business. This person will also be earmarked for quick progression to Director. Responsibilities: The Associate Director role is a senior part of our team, with day-to-day responsibility for leading client engagements and business development activity. The role offers progression to Director subject to building an appropriate business case. • Leading the delivery of client engagements on a day-to-day basis;, • Building enduring client relationships including post engagement;, • Providing robust financial and commercial advice on financial aspects of a project;, • Managing input from internal teams and external project advisers;, • Identifying client needs and introducing new ideas and propositions to meet these needs;, • Producing and overseeing development of high quality documentation and presentations;, • Leading business development and owning a proposition;, • Leading proposals and pitch development for new business;, • Building sector specific market intelligence, thought leadership and insight;, • Leveraging industry expertise and network to create opportunities;, • Managing engagement risk, compliance and following procedures;, • Performance management, coaching and mentoring of junior team members; and, • Any other duties commensurate with the senior nature of the role. The person: • Be assured and experienced in a client and market facing role;, • Have significant experience in public private partnerships, joint venture models, project finance and / or structured finance models from working with private and/or public sector clients, with a deep working knowledge of financing structures and commercial considerations;, • Have in-depth knowledge and good working experience in at least two of the following areas: 1) Strategic advice to public sector bodies (including local authorities, central government and / or universities) on their development and / or capital plans. 2) Local authority development and investment partnerships. 3) Alternate housing classes, such as extra care housing or student accommodation. 4) Complex, multi-phase mixed-use development schemes;, • Have a strong network and brand within the sector;, • Have demonstrable experience of opening up and converting opportunities;, • Identify and pursue new business opportunities including proposal development, bid writing, and stakeholder targeting;, • Build and maintain relationships with key clients, investors, and other advisors;, • Collaborate with other firm-wide teams to grow the firm’s market presence;, • Be comfortable and/or experienced in presenting to a variety of stakeholders;, • Be an independent thinker with the ability to identify and solve problems;, • Have strong experience of financial modelling and ability to effectively interpret outcomes;, • Have strong report and business case writing skills and be conversant in Microsoft office; and, • Have a go get attitude and a will to succeed. Successful applicants will be contacted within 24 hours to discuss further. Cambridge Credentials: adding people....adding value

Associate Director - Quantity Surveying Construction Consultancy | Excellent Reputation | High-Quality Projects London An established and highly respected construction consultancy is seeking an Associate Director - Quantity Surveyor to support continued growth across its UK project portfolio. With a strong brand, loyal client base, and a reputation for delivering complex schemes to the highest standard, this consultancy works on prestigious projects across private healthcare, commercial, residential, and mixed-use developments. This is a senior, client-facing role offering real influence, autonomy, and a clear pathway to Director level. The Role As Associate Director, you will take responsibility for leading the commercial delivery of multiple projects while supporting business development and mentoring junior team members. The role offers a balanced mix of technical delivery, client management, and strategic input. The consultancy is particularly keen to speak with individuals who can offer dual capability, combining Quantity Surveying with Project Management (PM) and Employer's Agent (EA) experience. Key Responsibilities • Lead Quantity Surveying services from feasibility through to final account, • Act as Employer's Agent and/or Project Manager on selected schemes, • Build and maintain strong client relationships across multiple sectors, • Provide commercial leadership on complex, high-value projects, • Support bid writing, fee proposals, and client development, • Mentor and support junior and mid-level staff, • Contribute to the strategic growth of the consultancy About You • MRICS status essential, • Strong background in construction consultancy, • Proven experience delivering projects across healthcare, commercial, residential, or mixed-use sectors, • Demonstrable experience in PM and Employer's Agent roles alongside QS duties, • Commercially astute with strong client-facing skills, • Comfortable operating at senior level and contributing to business growth What's on Offer • Opportunity to join a high-performing, well-regarded consultancy, • Work on interesting, complex, and high-quality projects, • Clear progression route towards Director level, • Competitive salary and benefits package, • Supportive, professional, and collaborative culture, • Flexibility and autonomy appropriate to seniority Interested? This role would suit a senior Quantity Surveyor or Associate Director ready to take the next step within a consultancy that values quality, relationships, and long-term career development. For a confidential discussion, please get in touch with Andreea Hudson Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Account Manager – Corporate Reporting focus along with comms, brand and digital output £45,000 - £52,000 p/a London - Hybrid We are looking for a Senior Account Manager to join a leading creative agency and consultancy specialising in corporate, annual and sustainability reporting as well as brand and digital communications. Our client is a highly respected London based creative communications business combining expertise in brand, digital, sustainability and corporate reporting. They partner with ambitious listed and private companies across multiple sectors, helping them communicate with clarity and purpose through insight led thinking and powerful ideas. They are now seeking an experience, proactive, organised and relationship driven Senior Account Manager to support their growing portfolio. This role is ideal for someone with direct experience working on multiple corporate reporting projects concurrently through reporting seasons and ideally alongside a broader communications mix. Around 75% of the workload will focuses on reporting projects (predominantly annual reports with some sustainability reporting), and the remaining 25% across brand, digital / web and wider communications projects. The Role You’ll deliver a range of projects from scoping and planning through to delivery whilst taking ownership of multiple client relationships as the main point of contact. Working with all parts of the agency, the Snr AM will work across multiple workstreams, ensuring projects are delivered on brief, on time and on budget. Key responsibilities include: • Leading with clients whilst building strong, trusted relationships, • Managing and supporting annual and sustainability reporting projects end-to-end, • Owning projects and supporting Senior Account Directors on larger programmes, • Scoping, planning and documenting projects with clarity and precision, • Coordinating internal teams and resources to maintain project momentum, • Producing regular status updates and reconciliations on projects, • Managing copy changes, approvals and quality checks for reporting projects, • Tracking budgets, forecasts and resource usage accurately, • Helping to mentor more junior colleagues on the team, • Contributing to pitches and new client proposals Experience required: • Direct experience working on corporate reporting projects throughout reporting seasons (annual reports, sustainability reports or integrated reports), • Experience at a Senior Account Manager level in a corporate reporting / communications agency, • Confidence owning and developing client relationships as the main point of contact, • Excellent organisational, planning and problem-solving skills, • Impeccable attention to detail and a proactive, delivery focused mindset, • Ability to manage multiple workstreams and collaborate across disciplines, • Experience working with varied skillsets from consultants to creatives with digital / comms / brand project experience being is a plus This is a fantastic opportunity to join a purposeful, collaborative and growing agency, working on high profile reporting and communications projects for some of the UK’s most ambitious organisations. If you have hands on reporting experience and want to take real ownership of your client relationships with lots of opportunities to progress, we’d love to hear from you.

Sales Account Manager – Premium Drinks Wholesaler – London – Up to £50k plus commission My client is one of the UK’s leading Premium Drinks Wholesalers with over 20 years in the industry. This company monopolizes the premium locations in London and offer a fantastic range of products, with the premise of growth within the team. As the Sales Account Manager, you will take ownership of the Premium and Prestige customer base, managing key high-end accounts while identifying and securing new business opportunities. You’ll play a pivotal role in executing the company’s commercial strategy and ensuring sustained growth in this influential sector of the business. They are looking for someone who knows East London like the back of their hand. They need someone who matches the zip and energy of areas like Hackney, Shoreditch, Bethnal Green and into the City, someone who can really hit the ground running and come in with an existing network. The Sales Account Manager responsibilities: • Lead the Premium & Prestige sales division, driving growth through a mix of new business development and strategic account management, • Build and nurture relationships with London’s most iconic on-trade venues, including restaurants, bars, hotels, and private members clubs, • Identify and capitalise on new opportunities within the high-end drinks market, • Work closely with suppliers and internal stakeholders to deliver on commercial objectives and brand visibility, • Execute the sales strategy and contribute to its ongoing development in collaboration with senior leadership, • Provide mentorship and direction to junior sales team members as needed, • Represent the business at trade events, tastings, and supplier meetings The ideal Sales Account Manager Candidate: • Proven track record in premium drinks sales, preferably within the London On-Trade and wholesale environment, • Strong network of contacts within the high-end hospitality sector, • Confident in leading sales conversations at all levels, from boutique bars to Michelin-starred establishments, • Entrepreneurial mindset with a hunger for results and growth, • Excellent communication, negotiation, and presentation skills, • Passionate about premium drinks and the evolving London hospitality scene If you are interested in having a chat about this role, please forward updated CVs to Rupert at COREcruitment / rupert@corecruitment.com COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website _ or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Cobalt is delighted to be partnering with a leading Real Estate brand to appoint a Supply Chain Manager within its operational support function. Supporting a portfolio of over 3,000 homes across London and the South East, this role will take ownership of a supplier networking approaching £10m and play a key part in strengthening contractor performance, commercial value, and service delivery across the business. This is an opportunity to step into a strategic supply chain and contractor management role. Working closely with property management teams and senior stakeholders, the successful supply chain manager will review supplier performance, challenge existing processes, and help shape the future approach to supplier engagement and service delivery. The role offers significant autonomy within a hybrid role, allowing the successful individual to shape the processes and strategy of procurement and contractor management within a global firm, whilst building relationships and establishing your influence across the department. Responsibilities • Manage and develop the approved contractor and supplier network supporting the residential portfolio., • Monitor supplier performance, service quality, compliance, and value for money., • Lead supplier review meetings and performance discussions., • Challenge pricing, service delivery, and operational standards where required., • Provide clear commercial justification for supplier selection and contractor spend., • Work closely with property management teams to resolve service issues and identify improvements., • Review supply chain structures, workflows, and spend data to improve efficiency and performance., • Ensure supplier accreditations, documentation, and compliance records remain up to date., • Support the development of a more proactive and strategic approach to supply chain management., • Manage and support junior team members responsible for contractor administration and compliance processes., • Build strong relationships with internal stakeholders and external suppliers., • Identify opportunities to improve systems, reporting, controls, and supplier engagement. As the successful Supply Chain Manager, you'll bring a depth of experience within supply chain management, contractor management, procurement, FM, property services, or a similar operational environment. Those coming from a contractor background with experience managing supplier performance and service delivery at scale are likely to be particularly well suited. Whilst residential experience would be desirable, our client is keen to consider those from a range of backgrounds and sectors within the wider property landscape so as to gain fresh perspectives for the department. You'll be a confident decision-maker, who is able to demonstrate the ability to build relationships and influence through your personality rather than just your authority. In short our client is looking for a proactive and visionary leader with ability to drive forward improvements, and is looking to give this hire their full backing in bringing your vision to life. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.

Head of Sales London | Hybrid (2-3 days per week in office) Salary: c£85,000-£90,000 + Bonus + Benefits We are partnering with an ambitious and fast-growing challenger brand within the better-for-you food space, focused on products that support active lifestyles, nutrition, and performance. With strong momentum across multiple channels and exciting growth plans ahead, the business is now looking to appoint a commercially driven Head of Sales to lead its UK commercial function. This opportunity would suit an experienced Controller or high-performing Senior National Account Manager looking to step into their first Head of Sales role within a dynamic and entrepreneurial environment. The Role Reporting into the senior leadership team, you will take ownership of the commercial strategy across key UK channels while leading and developing a small team of National Account Managers. This is a hands-on role which requires someone with the ability to shape strategy but also execute and still be involved in managing some key customer relationships. Key responsibilities include: • Developing and executing the UK sales strategy across multiple channels, • Managing and growing relationships across grocery and key out-of-home customers, • Leading, coaching, and developing a team of NAMs, • Delivering sustainable revenue and profit growth, • Identifying new business opportunities and routes to market, • Working cross-functionally with marketing, operations, and finance teams, • Helping shape the long-term commercial direction of the business About You We are looking for an ambitious and commercially astute FMCG sales leader with strong relationship-building skills and a growth mindset. You will likely have: • Experience managing major grocery accounts, ideally alongside out-of-home or foodservice exposure, • A background within branded food, drink, or consumer products, • Experience operating at Controller or Senior NAM level and ready to step into a broader leadership role, • Strong commercial acumen and negotiation capability, • Experience mentoring or managing junior commercial team members, • The ability to thrive in a fast-paced, growing business environment, • A passion for health, nutrition, wellness, or performance-led consumer brands would be advantageous What’s on Offer • Salary c£85,000-£90,000, • Performance bonus, • Hybrid working with a London-based office (2-3 days per week), • Opportunity to shape and lead a growing commercial function, • High visibility role within an ambitious and expanding business This is an exciting opportunity to join a scaling business in a high-growth category and play a key role in its next stage of development.

About the Role: Our client, a highly sought-after international luxury interiors brand, whose work is regularly featured in leading publications including Vogue and Architectural Digest, is seeking a Junior FF&E Coordinator to join their collaborative and growing team. Renowned for delivering beautifully crafted, high-end interior design projects, the studio has built an exceptional reputation within the architecture and interiors industry. With an expanding international portfolio and a strong presence within the luxury design sector, the brand continues to be recognised for its refined aesthetic, meticulous attention to detail, and uncompromising commitment to quality. This is an exciting opportunity for a highly organised and design-literate professional to work closely with the FF&E Manager to ensure the day-to-day management of FF&E procurement, supplier coordination, and project delivery across a range of high-end interior design projects. The role offers fantastic exposure across the full FF&E lifecycle, from quality control and product documentation through to delivery insight, making it ideal for someone looking to further develop their career within a highly regarded studio. This is an opportunity to join a forward-thinking studio that champions autonomy, creativity, and collaboration, while working alongside some of the most accomplished designers and contributing to internationally recognised projects of the highest calibre. Key Responsibilities: • Support the day-to-day coordination and procurement of FF&E across multiple high-end residential projects, • Carry out quality control checks on incoming furniture, antiques, bespoke pieces and accessories, • Photograph, measure and accurately record all incoming items, • Assist with the management of purchase orders, invoices, product information and procurement documentation, • Coordinate deliveries, storage, inventory management and installation logistics, • Liaise with suppliers, logistics teams and external partners to resolve delivery discrepancies, damages and product issues, • Support the preparation and coordination of FF&E installations, ensuring items are ready for site and delivered to the highest standard, • Assist the FF&E Manager and wider design team with project administration, product management and ongoing project support Key Skills / Requirements: • Previous experience within an FF&E, interiors, procurement, logistics or design coordination role, • A genuine passion for interiors, furniture, art and design, with a strong eye for detail and quality, • Highly organised with the ability to manage multiple tasks and project deadlines simultaneously, • Strong written and verbal communication skills and excellent attention to detail, • Strong organisational and administrative skills, • Collaborative and team-oriented, with a professional and positive attitude To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.

OTG is a UK-founded talent agency. With offices in London and New York. We launched our talent division of the business in 2021 and since then, have been named Talent Agency of the Year at the ITV bCreator Awards. OTG represent over 100+ talent across digital, entertainment, gaming and sport. As a talent-first agency, we want to make sure that as we continue to grow, our talent managers’ rosters remain small so that our creators are provided with best-in-class service to support their careers. We’re looking to hire a Junior Talent Manager to join the team, where you’ll be responsible for building your own talent roster The role will report to and work alongside the Talent Management team. WHAT YOU WILL DO: • Independently manage a small roster of 3+ talent of your own, • Commercial content scheduling and work-related diary management for talent, • Manage talent email inboxes, scoping out initial enquiries, sharing media kits and fees, • Coordinate with the brand clients and talent on the creation, delivery and execution of commercial content, • Gather analytics, insights and feedback to share with brands post-campaign and create case studies, • Create and share tailored and targeted commercial partnership pitches with brands, • Handle all gifting and event invites for talent, • Proactively pitch, negotiate and secure commercial partnerships to target for your talent, • Draft and negotiate contracts for your talent with the support of a Talent Manager or Senior Talent Manager, as required, • Start building relationships with key agencies, brands and other third parties for and on behalf of your talent and the wider roster, • Begin to strategically identify opportunities for your talent to diversify their careers and revenue streams into other areas of media and entertainment, • Provide your talent with topline advice and insight on their content strategies - both organic and commercial, • With a solutions-focused mindset, handle any challenges with the support of a Talent Manager or Senior Talent Manager, as required, • Collaborate with senior members of the team to develop ambitious but realistic strategies for your talent, which are impactful, commercial and drive long-term, sustainable careers, • Embody OTG’s values and high standards when representing the agency both internally and externally ABOUT YOU: • A minimum of 1-2 years’ experience in the talent management industry, • A clear understanding and passion for talent management, social media and brand partnerships, • Ability to identify emerging talent and trends within social media and entertainment, • Understand and confidently negotiate a majority of contracts, • Proven record of securing commercial partnerships and upselling, • Excellent presentation, verbal and written communication, and collaboration skills, • Must demonstrate a high quality of work performed both accurately and efficiently to deadlines, • Adaptable self-starter who is able to manage multiple projects and talent simultaneously with a persistent, determined and positive attitude, • Highly organised, proactive and pragmatic with day-to-day tasks, • Meticulous attention to detail, • Ambitious and driven to achieve positive results, • Ability to manage competing priorities in a fast-paced environment, • Strong understanding of Microsoft Office, Canva and Google Drive WHAT WE OFFER: • A fast-paced, reactive job at an exciting and fast-growing talent management agency, • A job where your voice is heard and where good ideas are swiftly acted on, • Competitive salary, • Unlimited holiday (after probation), • Limitless progression opportunities - we believe that everybody’s career progression should be uncapped. If you prove yourself, there is no limit to how far or quickly you can progress within the business, • All new starters are provided with an Apple MacBook and an iPhone, • Strong culture with a friendly, welcoming team - team lunches, socials, birthdays and special occasions celebrated, • Flexible working schedule - we are looking for someone who is organised and can work autonomously, managing their own schedule around work commitments, • We are currently WFH 3 days a week with 2 days per week at our Holborn office, subject to change DIVERSITY AND INCLUSION: OTG is an equal opportunities employer. We embrace diversity across our team and we aim to create a working environment where all are accepted and heard. A copy of our Equality, Diversity and Inclusion Policy can be found here:_

About us: Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 26 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com. Introduction: As a Junior Associate Director, you will play a key role in driving project success, leading client relationships, and managing a dynamic team of researchers. This position is pivotal in delivering actionable insights for high-profile clients across sectors, while fostering a collaborative, growth-oriented work environment. Responsibilities: Client and Project Management: • Lead multiple projects with a focus on brand equity tracking, to support the client’s brand growth objectives., • Design research questionnaires that meet project objectives in consultation with clients., • Lead and manage end-to-end tracking and ad hoc research projects, including survey design, data analysis, and results presentation., • Analyze and transform data into clear, story-driven reports and presentations that address clients’ research, commercial, and communication goals., • Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes, while managing timelines, budget and delivery efficiency. Strategic Contribution: • Develop a strong understanding of client business needs, with the ability to deliver tailored solutions., • Act as a thought leader and research expert, demonstrating deep knowledge in consumer insights on topics like brand equity, advertising campaigns and product innovation. Stay updated with industry trends and contribute to business growth by suggesting new methodologies and solutions. Contribute to business development by supporting proposals, pitches, and account growth initiatives. Team Leadership: • Manage and mentor a team of research professionals, fostering their professional growth and ensuring project excellence., • Build a supportive and inspiring team culture that encourages creativity and collaboration., • Review and sign off on team deliverables to ensure excellence., • One of the most senior team members from the Research & CSM team who collaborates with Client and Commercial Directors to co-lead research-focused client engagements and manage emerging issues., • You can expect to line manage 2–3 direct reports (typically Research Managers), supporting their development through coaching, feedback, and career progression planning. You will guide project work, promote best practice, and review deliverables to ensure high standards. You will also support team wellbeing, satisfaction and motivation, with the support of your line manager (Associate Director) where needed. Your Profile: • 10+ years of experience in quantitative research, including international and longitudinal studies., • Understanding of brand equity measurement and experience applying it to answer business questions., • Proven expertise in designing, managing, and delivering complex tracking as well as other adhoc research projects., • Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and compelling presentations., • Proven ability to build and manage client relationships., • Strong leadership and team management skills. Robust coaching and mentoring abilities., • A results-driven, can-do attitude with a passion for research excellence., • Positive, solution-oriented attitude with a passion for brands, product innovation and digital media., • Collaborative team player who thrives in a dynamic, fast-paced environment. Commitment to fostering an inclusive, empathetic, and transparent work culture., • Strong organizational and project management skills, handling multiple tasks effectively., • Experience or education in fields such as Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees are welcome but not required., • Excellent verbal and written communication skills in English. What success looks like in this role: • Build strong relationships with key clients within the first 3 months, • Lead multiple brand equity tracking studies with a strong focus on quality and client objectives, • Ensure high-quality, on-time delivery across your team and projects, • Contribute to account growth by identifying opportunities and supporting client development initiatives, • Manage, mentor, and develop a collaborative team of research professionals, • Work closely with a wider team of researchers and client directors, • Contribute to process improvement by identifying efficient ways of working and enhancing research delivery Our Values: Acting with Ownership- Demonstrating individual accountability Bringing a forward mindset- Being action-oriented, bold and entrepreneurial Collaborating with Curiosity- Exhibiting teamwork through togetherness Discussing openly, committing jointly- Sharing your views openly Embracing empathy- Being egoless & caring What we Offer: At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board. Join our global team. We welcome big thinking and reward great work.

Scale Up Search is proud to be partnered with a high-growth international brand within the health, wellness, and sports nutrition sector. With a rapidly expanding footprint across major UK retail channels, they are building out their commercial team to support continued momentum. You'll be joining a small, collaborative UK team backed by a fast-moving global organisation. The Opportunity Due to exceptional business growth and an expanding portfolio of Grocery and High Street retail partners, our client is seeking a Junior National Account Manager to support the management of key retail relationships. You will work closely with and report directly to the existing National Account Manager who leads these channels. This is an ideal opportunity for an ambitious commercial professional looking to step into a national account role within a dynamic, entrepreneurial brand environment. Key Responsibilities • Support the management of Grocery & High Street national accounts, ensuring delivery of joint business plans and performance targets., • Act as a day-to-day point of contact for retailer counterparts, fostering strong, collaborative relationships., • Assist in preparing and presenting account plans, business reviews, and performance updates., • Monitor and analyse sales data, promotional activity, and market trends to identify opportunities and risks., • Work cross-functionally with supply chain, marketing, and finance teams to ensure smooth execution of retailer activity., • Support the implementation of NPD launches, promotional plans, and category initiatives., • Contribute to forecasting, reporting, and internal performance tracking., • Attend retailer head office meetings and trade events as required. About You • Experience in an FMCG commercial role, such as National Account Executive, Sales Support Executive, Commercial Executive, or similar., • Exposure to Grocery channel preferred., • Strong communication and relationship-building skills., • Highly organised with excellent attention to detail and the ability to manage multiple priorities., • Comfortable working in a fast-paced, entrepreneurial environment., • Self-motivated, proactive, and eager to learn and develop., • Strong analytical skills and confidence working with numbers and data sets., • Proficient in Excel and PowerPoint., • A passion for Sport/Fitness is essential for this role What’s on Offer • Remote role with flexibility and autonomy., • Opportunity to work within a high-growth, internationally recognised consumer brand., • Close mentorship from an experienced National Account Manager., • Genuine development pathway toward full NAM responsibility., • Competitive salary and benefits package.

Title: Senior Sales Associate - Luxury Retail Location: London Flagship store Reports to: Store Manager Job Overview: We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury retail team, specialising in Ready-to-Wear and Made-to-Order services. The ideal candidate has extensive experience managing VICs, consistently exceeding sales targets, and driving business growth. You will be responsible for providing personalised service to an elite clientele, maximising revenue opportunities, and representing our brand with the highest standards of professionalism and expertise. Key Responsibilities: Sales & Clienteling: · Drive sales and surpass targets by utilising extensive product knowledge and exceptional sales techniques in both Ready-to-Wear and Made-to-Order services. · Deliver a luxury, personalised shopping experience for clients, offering bespoke styling advice and customised solutions based on their needs and preferences. · Manage the full sales cycle for both existing and new clients, ensuring a seamless and elevated shopping experience. · Develop and implement strategies to maximize sales opportunities through Made-to-Order services, product launches, and special events. · Stay ahead of fashion trends and seasonal collections, ensuring the ability to offer informed, cutting-edge style recommendations. VIC Relationship Management: · Manage and grow a portfolio of VICs. · Maintain and enhance strong, long-term relationships with top clients, ensuring high levels of engagement and loyalty through regular follow-up and personalised communications. . Create personalised CRM tools and clienteling strategies to track VIC purchase history, preferences, and special dates to tailor communications and anticipate client needs. · Plan and participate in exclusive client events, fittings, and trunk shows to increase client engagement and drive high-value sales. Sales Leadership & Target Achievement: · Proven track record of exceeding sales targets, demonstrating a results-driven approach to business growth. · Consistently achieve personal and store sales KPIs, setting the standard for the team and contributing to overall store success. · Be a key contributor to business development efforts by identifying new VICs and nurturing high- potential leads through exemplary service and relationship building. · Serve as a sales mentor to junior associates, offering guidance and support in achieving their own sales goals. Store Operations & Team Collaboration: · Work closely with store management to ensure that all sales strategies are aligned with the store’s goals and brand standards. · Assist in visual merchandising and maintaining the overall aesthetic of the store to reflect the luxury positioning of the brand. · Collaborate with the inventory and stock team to manage product availability and ensure clients have access to the latest collections. · Provide leadership during busy periods, stepping in to manage client flows, troubleshoot issues, and keep service standards high. Key Requirements: · 3+ years of experience in luxury retail, with a focus on managing VIC clients and exceeding sales targets. · Extensive expertise in Ready-to-Wear and Made-to-Order services, with the ability to deliver personalized, tailored solutions to high-net-worth clients. · Proven success in achieving and surpassing individual and store-wide sales targets in a luxury environment. · Exceptional clienteling skills with a demonstrated ability to build and maintain long-term relationships with VICs and other top-tier clients. · Strong knowledge of luxury fashion, trends, tailoring, and high-end craftsmanship. · Highly organized with a proactive approach to sales and client engagement. · Professional, polished, and a true brand ambassador, with a deep understanding of the luxury customer experience. · Ability to work flexible hours, including weekends, evenings, and during high-traffic periods. NB Please provide salary expectations with your application, confirm your notice period and confirm the right to work without restriction in the UK. If you do not hear from us within 2 weeks of applying, unfortunately you have not been shortlisted for the role.

Senior Ecommerce Manager – Luxury Womenswear Fashion An established international luxury Women’ s fashion brand, recognised for its modern design aesthetic and global customer base, is looking for a commercially focused Senior Ecommerce Manager to lead and grow its digital business. This is a high visibility role with direct impact on business performance. The ideal candidate will be collaborative, entrepreneurial, and enjoy working in a founder-led team environment. You will take ownership of the ecommerce function across trading, optimisation, and digital performance within a fast-paced and entrepreneurial environment. You will focus on driving online growth while delivering a customer experience aligned with a luxury positioning. The role is full time office based. (Not hybrid) Key Responsibilities • Own ecommerce KPIs including revenue, conversion rate, and average order value, • Utilise Shopify, Google Analytics, and other reporting tools to monitor site performance and define actionable insights, • Develop pricing, promotional, and markdown strategies to support both margin and inventory objectives, • Partner closely with brand and creative teams to ensure content supports both commercial and brand goals, • Lead weekly and monthly trading analysis, using performance data to identify growth opportunities and optimise trading decisions, • Manage and continuously improve the Shopify ecommerce platform to deliver a seamless customer journey, • Oversee product launches, category management, and onsite merchandising to maximise sell-through, • Identify and implement CRO and UX enhancements to improve customer engagement and conversion, • Manage external paid media and digital marketing agencies, ensuring strong ROI and performance delivery, • Support and oversee junior ecommerce administration and operational tasks where required About You • 4–7+ years’ experience within ecommerce, digital trading, or performance roles, ideally within fashion, luxury, or premium consumer brands, • Proven experience driving ecommerce growth and improving online conversion performance, • Strong hands-on experience with Shopify and ecommerce operations, • Commercially driven with a solid understanding of digital trading, margins, and online growth levers, • Confident managing and challenging external agencies to achieve performance targets, • Highly analytical, proactive, and comfortable taking ownership, • Thrives in agile, lean environments where both strategic thinking and hands-on execution are required

Senior National Account Manager – Health & Wellness FMCG Are you ready to step into a high-impact, strategic commercial role within a fast-growing health & wellness brand? This established FMCG business has been a key player in its category for over two decades, building a strong reputation for high-quality, functional products. With continued investment in innovation and a growing product portfolio, the business is entering an exciting new phase of growth. As part of this journey, they are looking to hire a Senior National Account Manager to take ownership of key Grocery retail partnerships and play a central role in shaping commercial strategy. The Role Operating as a senior member of the commercial team, you will lead top-tier Grocery accounts, driving sustainable growth and building long-term, strategic partnerships. Working closely with the senior leadership team, you will have genuine influence over business direction and the autonomy to make a meaningful impact. Key Responsibilities • Full P&L ownership of major Grocery retail accounts, • Lead development and execution of Joint Business Plans, • Own high-level negotiations (JBPs, pricing, promotions), • Identify and unlock new growth opportunities across accounts, • Leverage data, category insights, and shopper trends to shape strategy, • Collaborate cross-functionally with Marketing, NPD, Finance, and Supply Chain, • Deliver clear performance reporting to senior stakeholders, • Mentor and support junior team members The Person • 6+ years’ experience managing Grocery accounts within FMCG, • Proven track record of delivering growth across major retailers, • Strong commercial acumen with advanced negotiation skills, • Experience owning and managing a full P&L, • Analytical, with a data-led approach to decision making, • Strong stakeholder management and communication skills, • Proactive, driven, and comfortable in a fast-paced environment, • Interest in health, fitness, or nutrition is advantageous

PR Associate Director | Restaurants Team Location: London (hybrid working, 2-3 days in office) Contract Type: 8-month Maternity Cover Contract Dates: July 2026 - March 2027 About Us Bacchus is an independent, female-founded, global communications agency. For over 25 years, Bacchus has built brands at the intersection of culture and commerce: igniting conversations, focusing the spotlight and creating legacy. Operating from an international network across 7 global locations (London, New York, Miami, Los Angeles, Dubai, Riyadh, Doha), Bacchus delivers a new standard of excellence for clients at the forefront of luxury and innovation. The Opportunity We are looking for an experienced Associate Director to join the team on a 8-month Maternity Cover contract. This role will lead a portfolio of client accounts, providing strategic direction, senior client counsel and strong team leadership to deliver high-impact PR and influencer campaigns.You will play a key role in shaping client strategy, driving media results, mentoring team members and contributing to new business opportunities across the agency. About You • Significant experience in PR and communications, ideally within a communications agency., • Proven ability to lead client accounts and deliver successful PR campaigns., • Strong media and influencer network., • Excellent writing, editing and presentation skills., • Confident client manager with strong commercial awareness., • A collaborative leader who enjoys mentoring and developing teams. Company Management • To meet regularly with your SVP to plan client and team/division strategy, discuss opportunities, and relay achievements, • To assist Company Directors and SVPs in directing & supporting other teams where required, • To proactively contribute ideas and processes to improve company culture and systems. Public & Influencer Relations • To maintain excellent top-tier press and influencer contacts through frequent communication and face-to-face meetings, • To research and place substantial features for all clients by regular proactive contact with the media, • To meet regularly with your team Account Manager to ensure that all clients’ coverage requirements are met. You are ultimately responsible for ensuring your team achieves its target KPIs, • To write excellent quality and grammatically correct press releases, pitches, strategies and new business proposals with excellent attention to detail, • To identify trends, creative feature angles and orchestrate brainstorms, • To maintain a strong personal network of contacts within various industries relevant to Bacchus client sectors. Client Direction & Relations • To develop and maintain good client relations at all times, leading the relationship, providing senior client counsel and resolving issues quickly and efficiently, • To oversee management of all client projects successfully, hitting KPIs and objectives set, and show strong campaign management skills, • To develop client strategy with your senior team and oversee implementation resulting in excellent results that hit KPIs and objectives, • To ensure each client receives sufficient time and attention to achieve the required results defined by your team lead, • To support the Account Director with regular client contact/liaison, • To sign off all materials before they are submitted to clients including meeting materials, monthly reports, press releases etc, ensuring they are of high quality, grammatically correct and with excellent attention to detail, • To showcase successful campaign budget management, • Excellent problem-solving skills and issue resolution, • To be the first point of contact during any client crisis (24 hours a day) and to manage the response with SVPs Team Direction • To oversee and deliver all team activity and output including KPIs, strategy development and creative ideas, • Consistent and excellent team motivation, leadership and mentoring skills, • To meet regularly with senior team members to benchmark performance and plan client strategy, discuss opportunities, and relay achievements, • To celebrate successes and achievements of junior team members and relay upwards to SVP, • To ensure that your account team discharges its duties in a responsible, timely and professional manner, • To liaise frequently with your Senior Account Director for updates on day-to-day management and activity, • To feedback on team updates, achievements and any potential issues to SVPs, • To demonstrate excellent conflict resolution skills within the team to settle disputes and issues effectively, • To monitor team members’ performance and feedback to your team lead - upskilling the team where appropriate and provide senior mentoring, • To consider the development of each team member and implement development/training plans with HR, • To train and develop the leadership skills of the Account Directors in your team, • To monitor team members’ wellbeing and raising any potential concerns with HR, • To regularly boost team morale and employee engagement, • To manage and sign off holiday requests and monthly expense reports New Business • Effective research and contribution to new business presentations, partnership decks and client strategies, • To identify prospective clients through regular networking, third-party introductions, and other effective marketing methods, • To generate the majority of new business leads for your team, • To demonstrate the business benefit of personal network, • To meet prospective clients regularly, • To assess profile and brand match of prospective clients, • To lead the process from taking brief to pitch response for a prospective client (to be approved by an SVP), • To assess potential additional revenue streams from the client across agency, • To support in the negotiation of fees under the guidance of the Company Directors & SVP, • To supply the CEO with appropriate contractual details, • To effectively and confidently lead a new business pitch presentation, • To achieve the team billing targets as set out by the Directors General • To implement company practices and develop and maintain systems, • To attain and maintain the requisite IT skills to efficiently utilise the company’s office hardware and software packages, • To adhere to the company’s code of conduct and systems, as set out in the Company Handbook, • To maintain an awareness of social media and deliver regular content for the company's social media accounts, • Read widely - target, general and social media to widen knowledge of the news agenda, cultural affairs, events and articles of interest to Bacchus client sectors, • Provide support across teams within the agency including attending brainstorms, • To demonstrate ‘best practice’ at all times to other team members, • To conduct yourself in an appropriate professional and mature manner at all times; within the office, in front of the client and at any point when you are representing Bacchus, • Attend client events across the agency & industry events Client List • Junk Burgers, • Kiez Kebab, • Hoppers, • Spring, • RH, • Heckfield Place, • Creative Restaurant Group, • Langosteria, • RH England + Mayfair

ACCOUNT MANAGER WHAT YOU WANT TO KNOW • £40,000 -£45,000, • Promotional Merchandise Supplier, • Sourcing Premium Branded Merchandise, • Office Based South London ROLE DETAILS • Client Relationship Management, • Build and nurture long-term partnerships with purpose-led clients, • Advise on ESG-compliant merchandise strategies aligned with client sustainability goals, • Identify growth opportunities within existing accounts and prospect for new business, • Present innovative, eco-conscious product solutions that deliver brand impact, • Project & Account Delivery, • Manage full project lifecycle: quoting, artwork approval, production, and delivery, • Oversee VIP client webstores in collaboration with our digital and logistics teams, • Source products from our global network of certified sustainable suppliers, • Ensure all outputs meet our high standards for quality, ethics, and sustainability, • Strategic & Team Contribution, • Support client pitches and presentations with sustainability insights, • Collaborate on marketing campaigns that showcase our environmental impact, • Mentor junior team members on sustainable sourcing and best practices, • Contribute to sales strategy meetings with ESG-focused insights ESSENTIAL EXPERIENCE • Proven experience in a Account Manager role, • Promotional Merchandise Industry in Mandotory, • Proven track record in delivering sales results, • Prior experience with ERP and CRM systems, • To be self-motivated and driven, • To be willing to learn and with a positive and helpful attitude, • Reliable, honest and trustworthy

HOSPITALITY PROJECT MANAGER The Hospitality Project Manager is responsible for the procurement, planning, staffing, coordination, and administration of hotel design and architecture projects. This role requires a deep understanding of hospitality design, project execution, and collaboration with clients, consultants, and internal teams to deliver high-quality hotel environments. Key Responsibilities Business Development & Client Relations • Identify and pursue new business opportunities within the hotel and hospitality sector., • Develop strong relationships with hotel developers, operators, and key stakeholders., • Collaborate with the Contracts Administrator to prepare and issue proposals/contracts., • Lead presentations and pitch meetings for potential hospitality projects. Project Management & Execution • Develop detailed work plans and scopes of work, including assembling the project team, fee structures, and schedules specific to hotel projects., • Oversee the full project lifecycle, ensuring adherence to the design concept, brand standards, and client expectations., • Manage project profitability, staff utilization, and coordinate with the Finance Team for invoicing and collections., • Work closely with the Managing Director(s) and Finance Manager to address profitability, staffing, and accounts receivable concerns., • Ensure compliance with local building codes, accessibility regulations, and hotel brand standards. Design Coordination & Oversight • Lead and oversee design development, from conceptualization to execution, ensuring alignment with the client’s vision and the hotel's operational needs., • Coordinate work performed internally and externally by consultants, ensuring seamless integration of architectural, interior, and engineering elements., • Establish and manage the project team, budget, and schedule while ensuring timely completion of deliverables., • Monitor contracts and adjust scope based on client requests or additional service requirements. Team Leadership & Mentorship • Provide leadership and mentorship to project teams, overseeing productivity and quality of work., • Assign tasks and coordinate with Project/Design Managers for optimal team utilization., • Deliver constructive feedback and guidance to junior staff. Education and Work Experience • Degree in Architecture or Interior Architecture, with a strong focus on hospitality design., • 10+ years of experience managing hotel design and architecture projects at various scales., • Professional licensure and/or accreditation preferred (e.g., AIA, NCARB, NCIDQ, LEED, WELL)., • Proven ability to manage luxury and boutique hotel projects, from concept to completion., • Strong client relationship management skills and experience working with hotel operators, developers, and brands. Knowledge, Skills, and Abilities • Extensive knowledge of hospitality-focused materials, furnishings, and construction methods., • Deep understanding of hotel brand standards, guest experience considerations, and operational efficiency in hotel design., • Expertise in building systems, codes, and EMEA-specific hospitality regulations., • Strong contract negotiation skills with consultants, vendors, and contractors., • Ability to resolve complex contract and administration issues within hospitality design parameters., • Advanced MS Office Suite skills., • Proficiency in Revit and Adobe Creative Suite for design documentation and presentations., • Strong presentation and communication skills, with experience leading client meetings and consultant coordination., • Ability to lead and mentor multi-disciplinary teams in a fast-paced hotel design environment.

Senior Account Manager - Creative London or Manchester – Hybrid / WFH Considered Salary: Up to £47,000 + Benefits Are you an experienced client services professional who thrives at the intersection of strategic thinking, creative excellence, and commercial delivery ?We're looking for a Senior Creative Account Manager to join a collaborative and forward-thinking team, leading key client relationships and driving the successful delivery of integrated creative campaigns for major retail and consumer brands .This is an opportunity to play a pivotal role in shaping client partnerships, influencing creative output, and helping to drive business growth while mentoring and supporting more junior team members . The Ro leAs Senior Creative Account Manager, you'll act as a trusted advisor to clients, providing strategic guidance while ensuring projects are delivered seamlessly from concept through to executio n.You'll balance commercial awareness with creative ambition, helping clients achieve their objectives while maintaining exceptional standards across every touchpoin t.Key Responsibiliti • esLead and develop senior-level client relationships, becoming a trusted strategic partn, • erTake ownership of key accounts, ensuring long-term growth, retention, and client satisfacti, • onOversee multiple integrated creative projects from brief through to delive, • ryChallenge and enhance briefs to maximise creative and commercial outcom, • esDrive project profitability, resource planning, and budget manageme, • ntIdentify opportunities for account growth, upselling, and cross-selling servic, • esProvide strategic input into campaign planning and creative developme, • ntManage expectations and navigate complex stakeholder relationships confident, • lyProactively identify risks and implement solutions to keep projects on tra, • ckCollaborate closely with Creative, Production, Strategy, and Finance tea, • msSupport, mentor, and guide junior Account Managers and Account Executiv, • esChampion best practices, processes, and continuous improvement across the client services te am About YouYou'll be a confident and commercially minded account management professional who enjoys building relationships, solving problems, and delivering outstanding creative wo rk.Essential Experie • nceSignificant experience within a creative, marketing, branding, or integrated agency environm, • entProven success managing and growing key client accou, • ntsStrong understanding of campaign development from strategy through to execut, • ionExperience managing multiple stakeholders across complex proje, • ctsExcellent communication, presentation, and relationship-building ski, • llsCommercial awareness with experience managing budgets and profitabil, • ityStrong organisational skills with exceptional attention to det, • ailAbility to remain calm and solutions-focused in fast-paced environme, • ntsExperience mentoring or supporting junior team memb ers Desirable Experi • enceRetail, FMCG, consumer brand, or shopper marketing experi, • enceKnowledge of experiential, in-store, or physical retail environm, • entsExperience delivering integrated multi-channel campa, • ignsExposure to strategic planning and business development initiat ives Why • Join?Work with recognised retail and consumer brands on high-profile camp, • aignsInfluence both creative output and strategic client dire, • ctionJoin a collaborative culture that values creativity, trust, and accountab, • ilityGenuine opportunities for progression into Account Director-level responsibil, • itiesHybrid working with flexibility around loc, • ationCompetitive salary and benefits pa ckage Ready for Your Next Step? If you're looking for a role where you can combine strategic thinking, client leadership, and creative excellence while making a real impact on both clients and the wider business, we'd love to hear fr om you. Apply today or get in touch for a confidential conve rsation.

This is a very exciting time for our client who is expanding their stores and creating a number of SALES CONSULTANTS roles based in White City. We are looking for an experienced Luxury Senior / Sales Consultants. You could have 3-5yrs experience selling fine watches jewellery (ideally with a client book) and looking for change. This is also a great opportunity for those luxury sales consultants who want move from fashion, accessories and lifestyle. Our client is an international heritage brand that have honed their craft for over 130 years. Specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint. The ability to build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces. Role: • Reporting to the Boutique’s Manager, and Teams Manager, you will be part of a team of 8-15 Sales Associates, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business., • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them., • Establish yourself as the ‘go-to’ person in your area of expertise., • Be driven to exceed targets, both in personal and team sales figures, • Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate., • Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times., • Responsible for your work, behaviour, and performance at all times. Ideal Candidate: • Must be articulate with excellent communication skills, • For junior sales – Experience in luxury / premium retail environment with a passion and eagerness to learn and develop, • Senior sales Must have a minimum of 3 yrs. experience in a luxury retail store or Senior Sales Consultant ideally with own client book., • Previous experience selling Fine watches & Jewellery is desirable but not essential and will consider luxury fashion, accessories, and hospitality, • Be an ambassador of the company and brand, • Be passionate & inspiring about your role, Watches & Jewellery and brands., • Exhibit a high degree of passion and enthusiasm for your role, the team and the business., • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service., • Sales and service driven aiming to exceed targets set, • A passion to learn and self-develop knowledge on all brands & products., • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients, • Have excellent English both verbal and written – additional language skills would be an advantage, • Smart and well-groomed in appearance Additional to the basic salary: Commission up to 1%-5%, 10% Bonus, Discount, Pension Scheme, Healthcare, additional benefits Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Junior Events Marketing Manager Location: Farringdon, London Salary: circa £35,000, DOE About us Progressive Media Investments is a global publisher, home to some of the most influential and historic brands in media, including New Statesman, Press Gazette, Spear’s, Elite Traveler and The World of Fine Wine. Across our portfolio, we create award-winning journalism, events, and experiences that connect audiences and brands at the highest level. We’re looking for a Junior Events Marketing Manager to join our team and working on a diverse portfolio of events, including annual conferences, bespoke receptions, and award programmes. You will support the Senior Events Marketing Manager in delivering effective campaigns across our events portfolio, helping to drive delegate attendance, award entries, and revenue target. You will also collaborate with internal teams to create impactful, data-driven campaigns. This role is ideal for an experienced Marketing Executive ready to progress into a Junior Manager role, taking on greater ownership of campaign delivery and event marketing strategy. Key responsibilities Marketing execution • Deliver marketing plans to achieve delegate attendance and/or award entry targets with a focus on revenue., • Manage multi-channel campaigns focused on audience acquisition., • Analyse and report on campaign performance, ensuring continuous optimisation., • Awareness of current news and market trends across media, politics, and business to enhance audience engagement and communication. Campaign management • Oversee the creation of email marketing campaigns using HubSpot., • Support audience segmentation and data optimisation, • Support social media marketing efforts with content creation, • Update and maintain event websites and registration portals, • Coordinate with the commercial team and Senior Events Marketing Manager to help deliver sponsorship agreements, • Assist in developing partnerships with associations and media partners, • Support the delegate sales team with assets to assist delegate acquisition Reporting and stakeholder management • Work cross-functionally with the editorial, commercial, and events teams, • Provide regular updates on campaign progress and performance to the Senior Events Marketing Manager and other key stakeholders, • Maintain a structured reporting and analytics framework across all channels, • Regularly monitor KPIs to measure marketing effectiveness and ROI Skills and experience • Around 3 years’ experience in event marketing, ideally across multiple brands or event formats., • Hands-on experience in email marketing, CRM systems (e.g. HubSpot), and audience segmentation., • Understanding of audience segmentation and database management., • Strong copywriting and communication skills, with attention to detail and brand tone., • Proficiency in WordPress (basic HTML a plus) and design tools such as Canva., • Confident with Excel and campaign performance reporting., • Collaborative, organised, and able to manage multiple deadlines in a fast-paced environment., • A proactive mindset and enthusiasm for delivering outstanding events and experiences. Company benefits • 25 days' holiday (plus bank holidays), • Additional days off for your birthday, health and well-being day and volunteering day, • Subscription to group publications and all other online content, • Access to a discounted shopping program, • Cycle to work scheme, • Enhanced maternity, paternity and adoption pay, • Enhanced company sick pay after probation Note, this role offers hybrid working, working from home one day per week. Applications meeting the selection criteria will be reviewed as soon as possible. Progressive Media Investments values diversity and is an equal opportunity employer. Please inform the hiring manager if you require any reasonable adjustments so that you can fully participate in the recruitment process. Please note, candidates must have, or be able to independently obtain, the right to live and work in the United Kingdom as we are unable to offer sponsorship for this role.

6 MONTH MATERNITY COVER FTC: IMMEDIATE START We are partnering with a luxury womenswear designer to appoint an experienced E-commerce Manager to lead and drive the growth of the brand’s direct-to-consumer business. This role will take ownership of the e-commerce strategy, focusing on driving online revenue, enhancing customer experience, and optimising digital performance across all touchpoints. Working cross-functionally across marketing, merchandising, wholesale and product development, the successful candidate will play a key role in shaping the next phase of growth for the brand. KEY RESPONSIBILITIES • Own the commercial performance of the brand’s e-commerce website and selected third-party marketplaces, driving revenue growth, profitability and customer engagement., • Lead the full DTC trading calendar, including seasonal launches, campaign execution, promotional activity and markdown strategy., • Monitor and analyse trading performance, reporting on sales, margin and customer behaviour, whilst identifying opportunities to improve performance., • Manage and support the E-commerce Assistant, ensuring the smooth day-to-day running of the website., • Work closely with external agencies and partners to oversee paid media, affiliate marketing and customer acquisition activity., • Partner with the Marketing team to ensure campaigns, launches and content are aligned with commercial priorities., • Lead the CRM and customer retention strategy, ensuring a highly personalised and elevated customer journey across all channels., • Own the website development roadmap, managing relationships with technical partners and ensuring continuous optimisation of the online experience., • Drive improvements across site merchandising, navigation, customer journey and conversion through testing and performance analysis., • Analyse website and customer data to identify trends, opportunities and areas for optimisation., • Collaborate with Wholesale, Merchandising and Product Development teams to support seasonal planning, assortment strategy and inventory decisions. EXPERIENCE REQUIRED • Minimum 8+ years’ experience within e-commerce, ideally across luxury fashion, womenswear or lifestyle brands., • Strong commercial acumen with experience driving online growth and profitability., • Previous team management experience with the ability to mentor and develop junior team members., • Highly analytical with strong numerical and reporting skills., • Experience managing budgets, forecasting and financial planning., • Ability to interpret performance data and translate insights into clear commercial actions., • Strong organisational skills with the ability to manage multiple projects in a fast-paced environment., • Excellent communication and stakeholder management skills., • Proactive, entrepreneurial and solutions-focused mindset., • Confident working both strategically and hands-on within a growing business environment., • Collaborative approach with the ability to work cross-functionally across multiple departments. ABOUT THE BRAND Based in London, this luxury womenswear designer has built a strong reputation for creativity, craftsmanship and modern design. The culture is entrepreneurial, fast-paced and collaborative, making this an exciting opportunity for someone looking to make a real impact within a growing business.

OTG is a UK-founded talent agency. With offices in London and New York. We launched our talent division of the business in 2021 and since then, have been named Talent Agency of the Year at the ITV bCreator Awards. OTG represent over 100+ talent across digital, entertainment, gaming and sport. As a talent-first agency, we want to make sure that as we continue to grow, our talent managers’ rosters remain small so that our talent are provided with best-in-class service to support their careers. Our Talent Managers are responsible for strategically and proactively building the careers of their own roster of talent, from managing their reputation and image, to securing commercial partnerships, to developing meaningful IP and much more in between. The role reports to either a Senior Talent Manager or Talent Director. ABOUT THE ROLE: • Independently manage a roster of approx 6 emerging to established talent, • Support senior team members in scouting and signing new talent to the roster, • Create and develop ambitious but realistic strategies for your talent, which are impactful, commercial and drive long-term, sustainable careers, • Forecast monthly and annual revenue targets for your talent, with the aim of increasing revenue year-on-year, • Proactively pitch, negotiate and secure commercial partnerships and revenue-driving career opportunities to target for your talent, • Strategically identify opportunities for your talent to diversify their careers and revenue streams into other areas of media and entertainment including, but not limited to, publishing, product development, podcasting, licensing, broadcast and live, • Independently negotiate deals and contracts for your talent to a high standard, • Own relationships with key agencies, brands and other third parties for and on behalf of your talent and the wider roster, • Provide your talent with advice and insight on their content strategies to ensure high-quality content, growth and strong engagement - both organic and commercial, • Foresee any potential challenges or roadblocks related to your talent and projects, and prepare for/ mitigate them in advance, • Effectively manage your talents’ public image and reputation (including crisis management), liaising with publicists to build and execute narrative and PR strategies, • Manage and guide junior team members to handle tasks for your talent, including:, • Commercial content scheduling and work-related diary management, • Managing email inboxes, scoping out initial enquiries, sharing media kits and fees, • Coordinating brand clients and talent on the creation, delivery and execution of commercial content, • Gathering analytics, insights and feedback to share with brands post-campaign and creating case studies, • Creating and sharing tailored and targeted commercial partnership pitches with brands, • Gifting and event invites, • Embody OTG’s values and high standards when representing the agency both internally and externally ABOUT YOU: • A minimum of 2-3 years’ experience in the talent management industry, • Immersed in the latest talent management, social media and entertainment industry developments with an ability to use this to the benefit of your talent, • Understand and confidently negotiate contracts, • Proven record of generating new business, securing commercial partnerships and upselling, • Excellent presentation, verbal and written communication, and collaboration skills, • Strong relationship builder, • Commercially minded, • Must demonstrate a high quality of work performed both accurately and efficiently to deadlines, • Adaptable self-starter who is able to manage multiple projects and talent simultaneously with a persistent, determined and positive attitude, • Highly organised, proactive and pragmatic with day-to-day tasks, • Meticulous attention to detail, • Ambitious and driven to achieve positive results, • Ability to manage competing priorities in a fast-paced environment, • Strong understanding of Microsoft Office, Canva and Google Drive WHAT WE OFFER: • A fast-paced, reactive job at an exciting and fast-growing talent management agency, • A job where your voice is heard and where good ideas are swiftly acted on, • Competitive salary + target-based commission, • Unlimited holiday, • Limitless progression opportunities - we believe that everybody’s career progression should be uncapped. If you prove yourself, there is no limit to how far or quickly you can progress within the business, • All new starters are provided with an Apple MacBook and an iPhone, • Strong culture with a friendly, welcoming team - team lunches, socials, birthdays and special occasions celebrated, • Flexible working schedule - we are looking for someone who is organised and can work autonomously, managing their own schedule around work commitments, • We are currently WFH 3 days a week with 2 days per week at our Holborn office, subject to change DIVERSITY AND INCLUSION: Outreach is an equal opportunities employer. We embrace diversity across our team and we aim to create a working environment where all are accepted and heard. A copy of our Equality, Diversity and Inclusion Policy can be found here: https://drive.google.com/file/d/19kS2IY_0p9qQy1RKLWvtr80o3OQIxEVU/view?usp=sharing

We need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer or internal apps or digital products (such as data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau); you might also have worked on web apps and/or be used to CMSs and UIs like Wordpress. Key details: • Pay: £40,000-£50,000pa DOE plus up to £10,000 bonus programme, • Full time – hybrid (generally 2-3 days in office / 2-3 days remote p/w), • We would consider a four-day week PT applicant, for pro rata salary Benefits include: • 25 days (pro rata) annual leave, plus a day off for your birthday, and Xmas Eve (on top of all statutory holidays applicable to % of full-time role), • Generous Westfield health cover for everyday healthcare, • Cycle to work scheme and commuter season ticket loan, • Commit a working day to charity each year on us, • Early finishes on a Friday, even earlier on payday, • Free fortnightly online yoga session, • Free access to our Mortlake office's micro-gym, • Eye tests funded, • Flu jabs funded Burlington Media Group needs a digital product lead to be responsible for the success of our digital products. We operate a range of digital products, from our customer-facing directory intelligence service Unicorn to our magazine content apps, but we want to do more both internally and externally – such as creating internal products to bring data sources together to help us understand who’s consuming our content, to building microsites and/or apps to deliver our market research data to audience groups. All this digital estate needs developing, managing and maintaining – and creating - by a dedicated digital expert who’s had experience in building and product-managing digital apps, and has a keen understanding of the technologies underlying digital content and data delivery to business audiences. You’ll be deeply involved in the commercial and technical sides of our Unicorn contact intelligence product. You’ll also be at the heart of the development of the digital content app for our flagship media brand, Briefing. You’ll be building dashboards to help us crunch market research data and ideating ways to take that data to audiences. You’ll advise the business on its implementation of digital products for its own use. You’ll be a key member of the team to think about how AI could be used judiciously in the business to deliver outstanding outcomes. You’ll be responsible for helping shape and delivering our digital product strategy, and be a significant stakeholder in Unicorn customer success, go-to-market planning and value proposition definition. Preferred business experience and skills • 2+ years’ digital product experience (eg app developer, product owner, product manager, junior product manager, data journalist or similar) within media, research or software, • Experience of data information products an advantage, • Legal / professional services sector experience an advantage but not essential, • Official/certified training in product management would be an advantage, verifiable in-role training also advantageous, • Experience of working with the full stack of digital technologies that make up data products and apps, from databases/lakes to presentation layers, • A commercially focused mindset Overview The digital product lead is a mix of technical capability and commercial thinking, because eveyr product you’ll work on will either be part of a paid-for service, or itself be the paid-for service, or be building data systems that help us drive revenue. You should be the kind of person who can balance the worlds of technical product development in a highly organised and time-bound manner, and of commercial outcomes with a keen eye on helping the business win and retain clients and deliver added value to paying subscribers. You will in be a team of one but you will not be alone, with access to internal dedicated assistance and outside technical/dev and DPO capabilities, and team growth in the plan as we bring in revenue. This means you'll need to get your hands dirty on the guts of the products and service BAU, as well as being able to think and act strategically. What do we need a digital product lead to do? Here’s a non-exhaustive list Strategic • Understand and communicate to others how the business’s digital products work and relate to each other and to the business’s data assets, • Form an understanding of how innovations and ideas in one area of product development might add value in others, • Form an understanding of how innovations and ideas in product development might add value in other areas of the business, and be alive to opportunities in digital product development coming from activities elsewhere in the business eg events, • Help the CEOs and the SLT to create strategies that leverage outward-facing digital products, and suggest and help design/build internal products that help us make data-led decisions Operational, across all customer-facing products and services • Carry out customer listening with existing clients and prospects to determine what they think of products/services, what would get them to renew/buy, and how to develop the products in line with customer needs, • Be the primary POC for ad hoc and regular contractors working on our customer-facing digital products and services, • Maintain a focus on legal and compliance issues relating to the products, • Work closely with the sales team on prospect targeting and pipeline, • Help the wider business understand what you are doing, how and why, and to communicate product development and commercial progress, • Record and report on business spend relating to products Unicorn - our PowerBI-based contact and company account directory • Hold operational (spend) financial responsibility for Unicorn, • Act as the expert in the room for the Unicorn product with the commercial team, and take part in sales calls and demos with prospects and help get them ‘over the line’ and capture renewals, • Own the Unicorn product roadmap, planning and delivering continuous product improvement, across:, • >> The data points the service should store; including creating the processes to source and build that data, • >> Back-end and front-end improvements, • >> Integration with other Burlington Media platforms, • Manage third parties such as our data verifying/cleansing partner, • Work with internal and external stakeholders on the ongoing development of go-to-market strategy, including creating/being involved in marketing materials and content creation Briefing - our flagship B2B content brand • Be the channel between the business and external solutions providers involved in developing and maintaining the Briefing content app, • Be a part of goal setting and roadmap development for the Briefing content app in line with business and editorial strategy, • Help the team/lead and guide creation of internal dashboards and datasets to understand usage of the app and content, • Ideate and design and even oversee design/build for future digital products that relate to, lie inside of or add value to Briefing content subscriptions Skills we think you will need • Agile working. You’ll need to be able to prioritise work, manage resources, deliver MVPs to scope and iterate based on customer insight. You’ll set and measure outcomes so we are clear on what ‘good’ looks like., • Experience of working within constraints. You can identify constraints, can communicate these to stakeholders and work within them. You will also know how to challenge the validity of constraints and be creative in problem-solving. You can ensure standards are being met while avoiding scope-creep., • Financial ownership. You will understand the need for commercial goals for the business unit and your part in achieving them. You will need to create mini business cases/explanations for spending and developlment. You should be able to prioritise spending based on return on investment., • User focus. You will need to be our user researcher and represent users internally, especially for Unicorn. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used., • Life-cycle perspective. You should be able to manage product phases and recognise when to move from one stage of a product life cycle to another, making sure you bring the business with you., • Operational management. You should know how to design operational processes for the running and maintenance of products or services throughout their product life cycle. You can redesign operational processes, amend existing processes, and plan and put into operation the stages of a new product or service development. You can act as the escalation point for operational issues and can fix complex operational issues. You know how to overcome operational constraints to deliver a successful product or service., • Best practice awareness. You know the fundamentals of product management best practice and how to apply tools, terms and concepts in a variety of ways. You can be flexible, consider new ways of working and adapt to change. You are comfortable at introducing others to new concepts and strive to keep yourself abreast of the best ways of working., • Strategic ownership. You will need to know how to get buy-in from the business. You can work with scant information and explain it in abstract terms. You can develop a strategy for the product over time.

ZOEVA Job Description Senior Lead Designer · Marketing & Creative · London AT A GLANCE Job Title: Senior Lead Designer Department: Marketing & Creative Location: London (Hybrid) Travel: Occasional Reporting Line: Creative Director Direct Reports: Creative Team Experience: 4–7+ years in-house design, premium beauty or lifestyle Position Type: Full Time ABOUT THE ROLE This is a rare opportunity to step into a senior creative leadership role at one of Europe’s most distinctive independent beauty brands. As Senior Lead Designer at ZOEVA, you will lead the conceptualisation, development, and execution of visual assets across both physical and digital platforms — working in close, day-to-day partnership with our founder and Creative Director to define and evolve the visual language of the brand. You will be responsible for driving creative campaign direction, maintaining brand identity at the highest level, and overseeing design projects from initial brief through to final production. This is not a purely executional role: we expect you to originate ideas, challenge convention, and set the creative standard — whilst being hands-on and lead-by-example when pace demands it. We are looking for someone with deep roots in premium beauty or luxury lifestyle, expert command of digital and campaign design, and a progressive attitude toward how AI tools are reshaping the way great creative teams work. If you are someone who sees AI as a force multiplier for ideas rather than a shortcut, you will find a genuinely exciting environment here. DUTIES & RESPONSIBILITIES Creative Direction & Concepting • Translate seasonal marketing strategies and brand vision into compelling, high-impact digital and physical marketing materials, • Drive the creative ideation process for campaigns, product launches, and seasonal moments - from concept through to final delivery, • Set and maintain a high creative bar across all outputs, with a strong point of view on typography, layout, and visual storytelling, • Stay ahead of aesthetic and cultural trends in beauty and lifestyle, ensuring ZOEVA’s creative remains fresh, distinctive, and ahead of the market Brand Execution & Identity • Own and enforce design guidelines and visual systems to ensure consistent brand representation across all touchpoints: website, social media, packaging, retail, and advertising, • Champion the ZOEVA visual identity as the brand scales — ensuring guidelines remain coherent, relevant, and inspiring for the whole team, • Partner with key stakeholders to thoughtfully evolve brand guidelines over time, maintaining integrity whilst enabling creative growth, • Oversee the quality and consistency of all creative output across the team, providing clear direction and meaningful feedback Digital & Campaign Design • Lead design and production of assets for e-commerce, digital marketing campaigns (email, paid social, performance creative), and organic social channels, • Oversee the production of campaign assets across multiple ZOEVA markets, ensuring both quality and efficiency at scale, • Collaborate with the performance marketing team to ensure creative is designed with both brand integrity and conversion in mind, • Adapt quickly to algorithmic and platform-specific changes across Social platforms - translating these into actionable creative direction for the team Cross-Functional Collaboration • Partner closely with copywriting, e-commerce, CRM, and creative operations teams to ensure seamless campaign execution from brief to live, • Work with the Product Marketing Manager to provide creative input on branded shoots, ensuring raw content covers the full creative needs of the business, • Manage external creative partners and freelancers, maintaining quality and consistency of output, • Present creative concepts and campaign work to senior stakeholders with clarity and conviction AI-Augmented Creative Workflows • Champion the integration of AI design tools, such as Adobe Firefly, Midjourney, and equivalent technologies. Helping to accelerate ideation, generate concepts at scale, and prototype faster without compromising quality, • Establish best-practice AI workflows within the creative team, building repeatable processes that increase output and free resource for higher-value, more considered work, • Use AI-assisted tools for rapid mood-boarding, concept generation, and asset variation to bring ideas to life and into testing faster, • Stay current with developments in generative design and proactively identify tools and techniques that could benefit ZOEVA Team Development & Mentorship • Manage, mentor, and develop the creative team - fostering a high-performance, collaborative, and creatively ambitious culture, • Support the growth of junior team members through structured feedback, guidance, and creative coaching, • Build effective working relationships across marketing, CRM, product development, and external agencies SKILLS & QUALIFICATIONS Essential • 4–7+ years of dedicated graphic design experience, gained in-house at a premium beauty, fashion, or lifestyle brand, • Exceptional portfolio demonstrating outstanding typography, layout, and visual storytelling across digital and physical formats, • Expert-level proficiency across the Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Figma, • Deep understanding of digital design across e-commerce, paid social, email, and web — with a genuine sense of how design drives performance and conversion, • Proven ability to manage multiple fast-paced projects concurrently, adapting quickly to changing priorities and market conditions, • Demonstrated creative leadership — experience directing, mentoring, and elevating the work of a creative team, • Experience working in close collaboration with a founder, Creative Director, or senior creative stakeholder, • A distinctive creative voice: the confidence to originate ideas, push concepts further, and hold the standard under pressure, • Clear and confident communicator, able to articulate creative decisions to both creative and non-creative audiences Desirable • Hands-on experience with AI design and image-generation tools, • Experience building, evolving, or codifying a brand’s visual identity and design guidelines, • Background working across European or international markets with multi-market campaign production, • Understanding of print production, packaging design, and retail / event creative, • Familiarity with motion design, animation, or video post-production workflows Zoeva is a German company and due to the fact there is no UK legal entity all employees in the Marketing department are employed on a Freelance basis. However employment is viewed on a long term basis and we are looking for people to become part of the team and remain with us for the long term.

At PrettyGreen, we're the Global Fame Makers – an award-winning creative communications agency with big brand ambition and a boutique soul. We create purposeful fame and fortune for brands that are brave enough to push boundaries, care about people and planet, and want communications that drive commercial growth (that's why we're named after the old £1 note, a PrettyGreen). Powered by an AI-enhanced team of strategists, creatives, producers and cultural connectors, we deliver bold, commercially brilliant brand communications through the line and across the globe, from our offices in London, Manchester, Leeds and Edinburgh. For clients including Bupa, Audible, Hasbro, innocent, Disney, Tesco and PizzaExpress, that means lasting brand fame, measurable commercial return, and the best agency experience they'll ever have. PROUD TO BE • Agency of the Year 2022, 2023, 2024 and 2025 (AIA, Campaign & UK Agency Awards), • Best Places to Work 2022, 2023, 2024 and 2025 (Sunday Times, PRWeek & Campaign), • B Corp Certified since July 2024, • Carbon Neutral since January 2022 in collaboration with SkootEco THE ROLE We're looking for a Campaign Manager to join our Influencer Marketing & Social team. This is an exciting opportunity for someone with a passion for influencer marketing, creator partnerships and social-first communications. You'll thrive in a fast-paced agency environment, enjoy building meaningful relationships with creators and clients, and be excited by the opportunity to deliver campaigns that drive both cultural impact and commercial results. As Campaign Manager, you'll take ownership of the day-to-day management of retained client programmes and influencer campaigns, ensuring work is delivered on time, within budget and against agreed objectives. You'll work closely with creators, clients and internal teams to bring campaigns to life, while helping develop junior team members and contributing to the continued growth of the agency. WHAT YOU'LL BE DOING • Acting as the day-to-day client lead across retained accounts and campaign workstreams, delivering exceptional client service and stakeholder management, • Managing influencer marketing campaigns from briefing through to execution, reporting and evaluation, • Building and maintaining strong relationships with creators, influencers, talent agents and creator management agencies, • Identifying and securing creator partnerships that align with campaign objectives, audience insights and brand values, • Developing campaign materials including creator shortlists, briefs, content plans, contracts, usage agreements and negotiation documents, • Negotiating creator fees, deliverables, timelines and content rights, • Managing campaign timelines, budgets and resources to ensure successful delivery against agreed KPIs, • Coordinating activity across internal teams including strategy, creative, production and account management, • Monitoring campaign performance and producing insightful reports and recommendations for clients, • Staying close to emerging social platforms, creator trends and cultural moments to identify new opportunities for clients, • Supporting accurate campaign forecasting, budgeting and financial administration, • Contributing to case studies, thought leadership, agency social content and award submissions, • Supporting new business opportunities through campaign ideas, influencer insights and sector knowledge, • Supporting and mentoring junior team members, helping them build confidence, capability and industry knowledge while contributing to a positive and inclusive team culture WHAT WE'RE LOOKING FOR Essential • Experience in a Campaign Manager, Account Manager or similar role within influencer marketing agency., • Demonstrable experience planning and delivering influencer marketing campaigns from briefing through to reporting and evaluation, • Experience identifying, sourcing and managing relationships with creators, influencers, talent agents and creator management agencies, • Experience negotiating creator partnerships, content usage rights and campaign deliverables, • Strong understanding of the influencer marketing landscape across platforms including Instagram, TikTok, YouTube and emerging channels, • Experience managing multiple campaigns simultaneously within a client-facing environment, • Strong project management and organisational skills with excellent attention to detail, • Experience managing budgets, timelines and campaign deliverables, • Strong client servicing, communication and stakeholder management skills, • Experience analysing campaign performance and translating results into meaningful insights and recommendations, • Ability to collaborate effectively across multidisciplinary teams, • A proactive, solutions-focused approach with strong problem-solving skills Desirable • Experience working within an agency environment, • Experience managing retained client relationships, • Experience using influencer marketing platforms such as CreatorIQ, Traackr, Tagger, Captiv8, GRIN or similar tools, • Experience supporting paid influencer amplification or integrated social media campaigns, • Experience mentoring or supporting junior team members, • Experience contributing to new business pitches and proposals, • Experience developing case studies, thought leadership or agency marketing content, • Understanding of social listening, audience insights and creator-led marketing strategies WHO YOU ARE You're an organised and confident campaign professional who enjoys bringing structure to complex projects and building strong relationships with clients, creators and colleagues. You take ownership of your work, communicate clearly and enjoy finding practical solutions to challenges. You're commercially aware, comfortable managing budgets and confident making recommendations that help campaigns deliver measurable impact. You're naturally curious about influencer marketing, social media, digital culture and the evolving creator economy. You enjoy spotting trends, understanding audiences and finding innovative ways to help brands connect with people through authentic creator partnerships. You enjoy sharing knowledge, supporting others and contributing to a positive team culture. Most importantly, you're collaborative, approachable and passionate about delivering exceptional work that creates purposeful fame for clients. WHY JOIN PRETTYGREEN? At PrettyGreen, you'll be part of an award-winning team that combines creativity, strategy and innovation to create purposeful fame for some of the world's most exciting brands. Alongside competitive benefits, flexible hybrid working and opportunities for growth, you'll join a business that genuinely values its people, invests in development and is committed to creating a culture where everyone can do their best work. OUR COMMITMENT TO INCLUSION We believe diverse teams create better ideas, stronger work and more meaningful impact. We actively encourage applications from people of all backgrounds, communities and experiences. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

About Refyne We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless - and we guarantee our results every time. From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale - we’re your people. Our Client Our client is one of the UK’s fastest-growing beauty retail businesses, operating within a highly trend-driven and culturally influential category. Since launching as an e-commerce-first business in 2019, the brand has rapidly scaled its omnichannel presence, building a loyal customer community and a strong reputation within the beauty and skincare space. Working directly with globally recognised international beauty brands, the company combines a highly entrepreneurial environment with a collaborative, relationship-led culture. With a relatively flat structure and direct exposure to founders and senior leadership, this is an opportunity to make a genuine commercial impact within a fast-moving and culturally dynamic business. Overview We are seeking a commercially driven Buying Manager to lead a growing Buying function within a fast-paced beauty retail environment. Reporting directly into the CEO, this is a highly strategic and visible position responsible for overseeing the Buying team, managing key supplier and brand relationships, driving commercial negotiations, and ensuring smooth execution across product launches, trading performance, and stock management. The successful candidate will combine strong commercial acumen with exceptional relationship-building skills, balancing a commercially firm approach with a highly collaborative and culturally aware communication style. This role is particularly suited to someone who thrives in entrepreneurial businesses, enjoys mentoring and developing teams, and has a genuine interest in beauty, skincare, and emerging international consumer trends. Key Responsibilities Buying Leadership & Team Development Lead, coach, and develop a growing Buying team across varying levels of seniority, creating structure, accountability, and clear commercial direction. Act as a hands-on leader who can support junior team members while building a high-performing and collaborative team culture. Provide clear guidance and prioritisation across categories, launches, and supplier relationships within a fast-paced environment. Category Strategy & Commercial Performance Work closely with Merchandising and senior leadership to develop commercially strong category plans aligned with customer demand, market trends, and business growth objectives. Monitor trading performance across sales, margin, stock flow, and promotions, identifying opportunities and risks to maximise category performance. Support strategic commercial decision-making through strong analytical reporting and performance insight. Supplier & Brand Relationship Management Build and manage strong long-term relationships with international brand partners, maintaining regular communication around performance, launches, growth opportunities, and commercial strategy. Lead supplier negotiations across margins, exclusivity agreements, promotional support, and long-term partnership terms. Manage key and priority accounts, ensuring strategic focus and strong commercial execution across all launches and campaigns. Product Launches, Contracts & Operations Oversee product launch critical paths, ensuring smooth onboarding, launch readiness, stock flow, and delivery timelines. Lead contract review and renewal processes, ensuring agreements support wider commercial and operational objectives. Work closely with internal stakeholders across Merchandising, Marketing, Supply Chain, and Retail Operations to ensure seamless execution across launches and trading activity. Support supplier understanding of UK compliance and labelling requirements to ensure products are market-ready prior to launch. Reporting & Cross-Functional Collaboration Produce and present regular trading and performance reports to senior leadership, highlighting key commercial insights, risks, and opportunities. Act as a key commercial partner across the wider business, strengthening collaboration between Buying, Merchandising, and operational teams. Qualifications Experience: Minimum 4+ years’ experience within Buying, Category Management, or Commercial roles across beauty, skincare, wellness, or fast-paced consumer retail. Leadership: Proven experience managing and developing buying or commercial teams within a high-growth environment. Commercial Acumen: Strong negotiation capability with experience managing margins, supplier terms, exclusivity discussions, and commercial partnerships. Relationship Management: Exceptional relationship-building skills with the ability to communicate confidently yet diplomatically with both internal stakeholders and external brand partners. Analytical Skills: Strong commercial and analytical mindset with the ability to interpret sales performance, trading data, and category trends. Organisation: Highly organised with the ability to manage multiple priorities, launches, deadlines, and supplier relationships simultaneously. International Exposure: Experience working with international suppliers or global brands is highly advantageous. Cultural Awareness: Exposure to Korean culture, international beauty brands, or Asian consumer markets would be highly beneficial. Korean language skills are advantageous but not essential. Core Competencies Commercially Savvy: Understands how to balance strong commercial decision-making with long-term relationship management and customer demand. Culturally Aware: Appreciates the importance of communication styles and relationship dynamics within international supplier partnerships. Relationship-Led: Builds trust quickly and maintains collaborative, respectful, and productive supplier and stakeholder relationships. Hands-On Leader: Comfortable operating within a relatively flat business structure with direct exposure to senior leadership and founders. Entrepreneurial Mindset: Thrives in fast-paced, evolving environments where agility, ownership, and initiative are highly valued. Trend Conscious: Passionate about beauty, skincare, and emerging global consumer trends, with a strong awareness of market developments. Additional Information Salary: up to £50,000 depending on experience. Location: London - full-time office-based role. Perks & Benefits Employee discount across online and retail channels Company pension scheme Casual and collaborative working environment Strong opportunities for professional growth and development Direct exposure to founders and senior leadership Opportunity to make a visible impact within a rapidly scaling business Why Join? This is a unique opportunity to join one of the UK’s most exciting and fastest-growing beauty retail businesses at a pivotal stage of expansion. You will have genuine ownership, significant commercial influence, and the chance to shape strategic brand relationships within a highly engaged and globally influenced consumer category. Working directly alongside founders and senior leadership, you will play a key role in scaling both the Buying function and the wider commercial success of the business. If you enjoy entrepreneurial environments, relationship-led commercial roles, and the opportunity to combine strategic thinking with hands-on execution, this is an exceptional opportunity to make a meaningful impact within a rapidly growing business.

Executive Assistant, People, Community & Operations Reporting to: Director Locations: Hackney Wick and Peckham Pattern: 3 days/week, malleable across the week. The shape is likely a half-day on Monday, full Tuesday and Wednesday, and a Thursday that can be half or full depending on the week. Open to flexibility on how this lands. Mostly in person across the sites with some remote possible, and occasional evenings when there's a venue event you'd want to be in the room for. Rate: £20/hour base, with performance bonuses linked to micro-merchandise targets across some of the businesses, plus team benefits (guest ticket allocation, food and drink at the venues, and studio access). Start: ASAP. Applications reviewed on a rolling basis. Right to work: You must have the right to work in the UK. About us We run four connected hospitality and cultural businesses in London: Colour Factory, our music venue and event space in Hackney Wick; Jumbi, our bar and cultural hub in Peckham; Colour Works, our music studios offering in Hackney Wick with a community of producers, artists and creative tenants; and Run The Box, also in Hackney Wick, where we let kitchen spaces to food and drink residents. We operate across several connected legal entities. We're actively building out AI processes across the business and this role will sit alongside that work. Comfort with AI tools in your day to day is important. Building them is not your job. Using them well is. Why we're hiring Our operations are changing. We're restructuring the team to give specialists clean scope and this is a transitionary role, built around people, community and the director's effectiveness in the current moment, with the expectation that the shape will evolve as we automate more of the routine work. We're looking for someone who's open to that, who wants to focus on the human work, and who will help us pull the mundane stuff into automation along the way. You'll work closely with our finance lead general managers and the director. Finance and brand partnerships sit with dedicated people, though you may pick up some light finance-adjacent admin where it crosses into people and contracts. The role This is a people-first EA and community role. You'll be the day-to-day coordination point for our internal team across the sites, the community manager for Colour Works studios membership, the relationship lead for Run The Box kitchen tenants, and the connective tissue between the director and the wider operation. What you'll own Director support. Calendar, inbox triage, gatekeeping, meeting prep, weekly cadence and follow-ups across the sites and multiple entities. HR coordination across entities. Contracts, onboarding, offboarding, right-to-work checks, records and light policy work. Coordinating with our external accountants and payroll team where employment paperwork crosses into compensation. Cross-site people management. Junior staff oversight, freelancers, contractors. Resignations, holiday coordination, OOO and team-wide comms with calm and care. Colour Works community management. Relationship lead for the music studios membership. Tenant onboarding and offboarding, day-to-day comms, member queries, community events, keeping the culture of the space healthy. Studio occupancy is one of the things the performance bonus is linked to. Run The Box kitchen tenants and viewings. Hosting viewings with prospective kitchen residents, walking offers through to signature, onboarding new tenants, and holding the ongoing day-to-day relationship with the kitchens we let. Kitchen occupancy is also tied into the performance bonus. Training and team development. Coordinating training across FOH, bar and back of house. Following through on the team's roles and responsibilities work. Cross-business coordination. Connecting Colour Factory, Jumbi, Colour Works and Run The Box so decisions, schedules and people flow cleanly between them. Systems and admin. Google Workspace, Notion, Deputy, ChatGPT and Claude. Ideal candidate You've been an EA, ops coordinator, founder's associate, community manager or HR-ops generalist in hospitality, music, events, cultural or creative SME settings. You've managed people, not just tasks. You're steady across the range, whether that's a packed calendar, navigating a tricky moment between two team members, or a studio member who needs to talk something through at the end of a long day. You move easily between cultural and corporate registers. You can sit with an artist, a bar manager, a studio tenant, a kitchen resident, an accountant and a brand contact in the same day and shift tone for each. You're a natural community builder. People remember you and they come to you. You're calm under pressure, self-directed, and pick up new systems quickly. You take ownership without needing to be asked twice, and flag things early rather than letting them drift. You're open to your role changing shape over time as we automate more of the routine. One important note. The scope is broad and the time is limited. Being open to Claude and other AI workflow tools day to day is what makes all of the above doable in the hours we have. A massive advantage if you're already experienced with these tools and using them day to day. If you're not there yet but genuinely open to learning, that works too. Either way, tell us where you're at in your application.

About us At Lyle & Scott, heritage and innovation go hand in hand. For over a century, we’ve built a reputation for craftsmanship, authenticity and style — and our growing digital presence continues to expand that legacy globally. As marketplaces become a key driver of our direct-to-consumer growth, this role will be central to shaping how we show up across partners such as ASOS, Zalando, About You, and Amazon, ensuring our heritage brand delivers modern performance and commercial success. The Role The Online Marketplace Trading Manager will lead the growth and optimisation of Lyle & Scott’s global online marketplace business. This person will own the commercial strategy, performance analysis, and partner relationships across multiple platforms — ensuring brand consistency, profitability, and operational excellence. You’ll indirectly manage the Marketplace Executive and collaborate closely with merchandising, operations, marketing, and product teams to drive visibility, conversion, and revenue. This is a role for a commercially minded team player who understands both the creative and analytical sides of e-commerce and can turn insight into action. Key Responsibilities Marketplace Strategy & Growth • Define and deliver the global marketplace strategy aligned with brand and Omnichannel objectives., • Identify new marketplace opportunities, oversee onboarding and integration roadmaps with Tradebyte or equivalent., • Set commercial targets, pricing architecture, and margin strategies per region and partner., • Benchmark against competitors to inform marketplace positioning, content, and trade planning. Commercial & Trading Performance • Own sales, profitability and KPI reporting across all marketplaces (revenue, AOV, CR, UPT, ROAS)., • Monitor and optimise performance through weekly trading reviews with key stakeholders., • Lead trading calendars, promotions, and exclusive marketplace activations to drive sell-through and visibility., • Collaborate with marketing on campaign alignment, paid marketplace media, and brand shop optimisation. Operational Excellence • Oversee stock flow, fulfilment accuracy and returns management in coordination with operations and warehouse teams., • Ensure catalogue integrity, accurate product mapping, and season-ready range data across all live and upcoming partners., • Troubleshoot and resolve integration or data issues in collaboration with internal tech teams and integrators. Partnership & Relationship Management • Act as the key commercial contact for all marketplace partners., • Lead contract negotiations, trading terms, and promotional funding discussions., • Strengthen external relationships and identify opportunities for joint marketing initiatives and brand campaigns. Team Leadership • Mentor and help develop the Online Marketplace Executive., • Support future team growth as the marketplace function scales globally., • Foster a culture of accountability, innovation, and cross-functional collaboration. About You • 4+ years’ experience in marketplace or e-commerce trading, ideally within fashion or consumer retail., • Strong commercial acumen and ability to analyse and act on trading data., • Proven success in managing external partners (ASOS, Zalando, Amazon, About You, etc.)., • Experience with middleware (Tradebyte, ChannelEngine, Mirakl, etc.)., • Skilled in reporting tools such as PowerBI, Google Analytics and Excel., • Excellent communicator with strong negotiation and presentation skills., • Comfortable balancing detail with big-picture thinking — strategic yet hands-on., • Experience mentoring junior team members. KPIs & Success Measures • Marketplace revenue and margin growth year-on-year., • Sell-through rate and stock efficiency., • Accuracy and uptime of live product data., • Partner satisfaction and account performance ranking., • Campaign ROI and conversion uplift from optimisations., • Development and retention of the Marketplace Executive The Benefits... • ☀️Holiday purchase scheme., • 👶 Enhanced parental leave, • 🧑 ⚕️Cash plan - help towards everyday healthcare expenses, • 🦅1 week a year to work anywhere in the world… it can be Fiji or your sofa., • 🍺 “Thirsty Thursdays -– the bar opens at 5pm every Thursday for a drink or an alternative soft drink of choice., • 💻 Flexible working, so you can fit in your spin class… or hit snooze on your alarm; we don’t judge!, • 💍 1 week extra off work if you get married! (Not deducted from your annual leave), • 💰 Employer pension contributions., • 👕 Generous staff discount… Great sample sales throughout the year so you can stock up on Christmas Presents!, • 🎁 Welcome to the Family Lyle & Scott Item!, • 📚 Training and learning development., • 🚝 Season Ticket Loan., • ✈️ Holiday loyalty scheme: the longer you’re with us, the more we will increase your allowance, • 🚲 Cycle2Work Scheme., • 🐶 Dog-friendly office. Please apply with your CVs through LinkedIn. Lyle & Scott is an Equal Opportunities Employer and treats all applications purely based on skills and experience.

Studio Traffic Manager Purley Our story so far. . At Tjarks and Tjarks, creativity meets craft. For over 30 years, we’ve been shaping bold, distinctive brands that don’t just sit on the shelf, they stand out and get chose n.Trusted partners to our clients across decades, we help navigate the ever-evolving world of shoppers and retail, designing packaging that connects, competes, and converts. From big ideas to flawless execution, we deliver a true 360° design-to-artwork approach. Efficient, precise, and globally consisten t.We don’t just collaborate, we create as one. Our team of experts blend imagination with technical excellence to bring brands to life in a seamless, truly integrated wa y. About the r ole We are looking for an experienced Traffic Manager to join our growing team! You will be a self-motivated team player with working knowledge and experience in the packaging artwork and design sp ace.This role requires management of the workflow and resource within the creative teams across the business internationally. This is a great opportunity for someone who is currently a traffic/studio manager at a design or creative agency who would like to be part of a growing international creative busin ess. The day t • o day Responsible for trafficking all creative work throughout the business ensuring all projects are executed within budget and to dea • dline.Liaising with key account team stakeholders across the business, managing timings and expectations, prioritising workflow & allocating resource (both in- house and freel, • ance).Work with the Directors on weekly and monthly resource planning and forecasting, ensuring efficient planning to meet client dead, • lines.Educate and work with all teams (Brand Guidelines, QC, Artwork, Design, Retouching and Client Services) on what is required to ensure projects are run at maximum efficiency and on b, • udget.Ensure all briefs are dispatched profitably in the studio based on individual’s strengths and skills, creating a workflow structure, reviewing daily work schedules and facilitating the best possible creative outcome on each pr, • oject.Coach and mentor the junior team members on the workflow pr, • ocess.Manage studio resources including holiday sign-offs with the line managers to ensure sufficient resourcing levels at all times and ensure we have the best pool of reliable freelancers in, • place.You will continuously review working practice across all departments in order to identify and recommend improvements to efficiency and effectiveness of cost, resource and time. Ab • out you Previous studio trafficking management experience, including excellent planning and forecasting • skills.Experience of the creative and production processes and the ability to manage workflow, relationships, budgets and productivity effe, • ctively.Possess an extensive understanding of packaging artwork and of the demands for executing a high turnover of artworks for a major retailer (thousands of SKU’s pe, • r year).Extensive experience of commercial brand delivery processes and outcomes and the ability to work on multiple projects and manage multiple project managers and de, • adlines.Expert Knowledge in Adobe Creative Suite/CC (Photoshop, Illustrator, I, • nDesign)Excellent print k nowledge Our Team & o ur values We’re a vibrant, creative crew who care as much about our culture as the work we make. Our values aren’t just posters on the wall, they were crafted by our team and guide everyth ing we do. Be Innovative – Think AheadBe collaborative – Succe ed togetherBe Supportive – Lift ea ch other upBe All In – Show up w ith purpose We’re always looking for talented, passionate people to join our growing squad in our Purley studio. If you’re ready to collaborate, create, and be part of something truly awesome, this is your playground.

🎨 Senior Designer & Brand Manager 📍 Location: Finchley, North London (N3 2SZ) – Full-Time, Office-Based 📅 Experience: 5+ Years 🚀 Join One of the UK's Fastest-Growing Wellness Brands 🌿 About New Leaf Products New Leaf is a fast-growing international health and wellness company, developing, manufacturing, and distributing premium food supplements and wellness products to customers in over 15 countries worldwide. As we continue to expand internationally, launch new products, and build new brands, we're looking for an exceptional Senior Designer & Brand Manager to help shape the future of our brands and customer experience. This is an exciting opportunity to join a highly entrepreneurial business and take ownership of branding across multiple markets, channels, and product categories. 💡 The Opportunity This is far more than a traditional design role. While outstanding creative and design skills are essential, we're looking for someone who can think strategically about brand positioning, customer experience, and commercial growth. You'll be responsible for ensuring our brands remain visually compelling, commercially effective, and consistently executed across every customer touchpoint, from product packaging and websites to marketplaces, retail presentations, social media, PR campaigns, and marketing assets. You'll also play a key role in mentoring junior creatives, improving creative processes, and helping launch future brands within the business. 🎯 Key Responsibilities 🏆 Brand Management & Development • Act as the day-to-day guardian of the New Leaf brand across all markets and channels., • Ensure consistency across packaging, websites, marketplaces, social media, advertising, email marketing, PR activity, and printed materials., • Develop and maintain brand guidelines., • Conduct regular brand audits and identify opportunities for improvement., • Support influencer, ambassador, and PR initiatives., • Help strengthen brand awareness, positioning, and customer perception. 🎨 Creative Design & Content Creation Lead and oversee the creation and development of: • Product packaging and labels, • Amazon listings and A+ Content, • Shopify and website assets, • Digital advertising creatives, • Email marketing campaigns, • Social media content, • Retailer presentations and pitch decks, • Product catalogues and line sheets, • Point-of-sale assets, • Brand presentations and business decks 👥 Team Leadership • Manage, mentor, and support our in-house Junior Designer., • Oversee creative workflows and quality control., • Help strengthen and scale the internal creative department., • Collaborate with external designers, photographers, videographers, and agencies when required. 🛒 E-Commerce & Marketplace Excellence • Create high converting creative assets for online marketplaces., • Ensure listings are visually optimised and aligned with brand standards., • Work closely with the marketing and e-commerce teams to maximise engagement, conversion, and customer experience. 🚀 New Brand Development As we expand into new categories, you'll play a key role in: • Creating new visual identities, • Designing packaging systems, • Developing brand guidelines, • Building launch assets and marketing materials, • Bringing entirely new brands to market from concept through to launch ✅ Skills & ExperienceEssential ✔ Minimum 5 years' experience in a senior design role ✔ Strong FMCG experience ✔ Advanced Adobe Creative Suite skills (Illustrator, Photoshop & InDesign) ✔ Experience managing or mentoring junior designers ✔ Strong understanding of branding and visual identity systems ✔ Experience within e-commerce and online marketplaces ✔ Experience creating retailer presentations, brand decks, product catalogues, line sheets, and sales collateral ✔ Excellent organisational and project management skills ✔ Strong commercial awareness and attention to detail Desirable ⭐ Experience within supplements, health, wellness, beauty, or consumer products ⭐ Shopify and Amazon experience ⭐ Photography, video editing, or motion graphics skills ⭐ Experience working within fast-growing entrepreneurial businesses 🌟 About You You're more than just a designer. You understand how branding influences customer trust, perception, and purchasing decisions. You enjoy taking ownership, thrive in a fast-moving environment, and are equally comfortable working on high-level brand strategy as you are creating assets and executing projects. You are: 🔥 Creative 🔥 Commercially minded 🔥 Highly organised 🔥 Proactive 🔥 Results-driven 🔥 Excited by the opportunity to help build and scale multiple brands 🎁 Why Join New Leaf? 🌍 Help shape the future of a rapidly growing international wellness company 🚀 Take ownership of branding across 15+ countries 🏆 Lead the development of multiple brands and product ranges 🤝 Work directly with senior leadership and influence key business decisions 💡 Create and launch entirely new brands from concept to market 👥 Manage and mentor a growing creative team 📈 Join an ambitious business with significant growth plans 💰 Competitive salary and benefits package 📈 Exceptional Career Growth Opportunity This role offers significant long-term career progression as the business continues to grow and expand internationally. You will have the opportunity to play a key role in shaping not only the New Leaf brand, but also multiple future brands within the group. As the company scales, so too will the creative function, providing opportunities to build and lead a larger team, take on greater strategic responsibility, and progress into a senior leadership position within the business. For the right individual, this is a genuine opportunity to grow alongside the company and play a major role in its future success. 🚀 Ready to Make an Impact? If you're looking for a role where you can genuinely influence a growing international brand, take ownership, build new brands, and accelerate your career within a fast-moving entrepreneurial business, we'd love to hear from you.

Republic is an insight-led strategy and communications consultancy, part of the Freuds Group, working with companies at the forefront of global change. We use insights to future-proof brands, drive reputations and land communications. Our work is rooted in a deep understanding of cultural contexts and audience needs. We use this depth to help our clients connect their stories to their audience’s priorities. Republic made up of a senior team of experts who use qualitative and quantitative methodologies to elicit the most valuable insights from key audiences globally. The Role We are looking for an Associate Director or Senior Research Manager to join us on a 12 month maternity cover. The ideal hire will lead across global qualitative and quantitative projects advising clients on how to navigate strategic challenges across brand, communications and reputation. We are looking for a seasoned and creatively-minded insights consultant who can hit the ground running - delivering multi-market global insight programmes, and playing a leading role in shaping Republic’s team culture through informing and mentoring the team. The role will work closely with the senior team, founder, and MD. We are looking for someone with entrepreneurial spirit and initiative who is keen to bring their insight experience to a new environment, and for the opportunity to work with globally influential brands, as well as public sector and third sector organisations. Responsibilities: • Lead qualitative and quantitative research projects end‑to‑end (project management, research design, fieldwork and moderation), • Lead analysis, connecting findings to relevant contexts (cultural, political, market) and translating findings into clear strategy/recommendations that clients can act on., • Produce and present client outputs, including reports and presentations, • Client management: managing client expectations, building relationships, contributing to account growth, • Line management of junior colleagues; contributing to internal culture through knowledge sharing; overseeing junior team members on project delivery, • Contribute to proposals, costing and the evolution of research approaches, • Embrace our cornerstones of Love & Work, which require a passion for what we do and an ability of persevere. In addition, you will take an active role in our belonging values – collaborating to achieve common goals, connection with one another in an authentic way, sharing our perspectives and embracing others, and actively supporting each other and our experiences. Skills & Competencies: • Strong experience delivering qualitative and quantitative research in an agency environment, • Confident working across consumer, corporate and opinion‑former research, • Proven client‑facing experience on high‑profile brands, • Able to translate research into communications strategy, • Excellent communicator, with experience presenting to clients, • Self‑motivated, with strong project management capability About Freuds We build teams that are passionate about working on initiatives that they truly believe in. Our employees are given the opportunity to develop industry firsts whether that be in the form of a documentary, an activation or the launch of a new concept or partnership. Our alumni have gone on to run their own top 150 agencies and to lead the communications and marketing for well-known global brands. Securing a role with us is a smart and strategic career move. We look for problem solvers, for creative minds and for individuals who want to change society, influence culture, challenge conformity and push boundaries. We know that without our employees, we wouldn’t be able to achieve what we do. As our many awards and certifications confirm, we are committed to offering an inclusive environment where individuals from all backgrounds are rewarded on merit, have the opportunity to experience integrated communications in its truest form and work on opportunities that due to our connectivity are unique to Freuds. Our culture ensures a sense of belonging for all and we thrive off our ability to support and utilise a diverse range of thoughts and perspectives. Freuds Group is an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you.

Technical Manager 💥 FMCG Food & Beverage Challenger 💸 £55,000 – £60,000 + Bonus 📌 Hybrid (3 days onsite in London, 2 days remote) Ignite is delighted to be partnering with a high-growth FMCG brand in the search for a Technical Manager. This is a pivotal role within a dynamic and fast-scaling business as it continues to expand its UK and internationally. They are looking for an experienced and detail-driven technical professional to take ownership of product quality, safety, legality and supplier performance across a diverse and fast-growing portfolio. You’ll play a key role in maintaining and evolving the food safety and quality management systems, ensuring best-in-class standards are upheld. Sitting at the heart of the organisation, you will collaborate with suppliers, NPD, and internal stakeholders to drive continuous improvement across the supply base. You’ll lead supplier approvals and audits, manage performance through KPIs and strategic plans, and ensure risks are proactively identified and mitigated. You will also oversee investigations into product quality and customer complaints, conducting root cause analysis and implementing corrective actions. Alongside this, you’ll take ownership of the technical delivery of NPD and EPD projects, ensuring all products meet regulatory, safety and brand standards before launch. With line management responsibility, you’ll support and develop junior technical team members, fostering a strong food safety culture and ensuring high performance across the team. If you thrive in fast-paced environments, are passionate about food quality and safety, and enjoy working closely with suppliers to drive standards and innovation, this role offers the opportunity to make a real impact in a growing and ambitious brand. What skills do you need? ⭐️ 6+ years’ experience in a food safety/technical role within FMCG ⭐️ Strong knowledge of food safety, microbiology and regulations ⭐️ Experience managing suppliers and conducting audits ⭐️ Proven ability to drive improvements in quality and performance ⭐️ Experience working on NPD/EPD projects ⭐️ Strong stakeholder management and communication skills ⭐️ Line management experience (or ready to step into it) ⭐️ Degree in Food Science or related field 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Company Description Ladbroke Hall is London’s new stage for the arts, dedicated to celebrating creative freedom and fostering innovation. As a hub for cultural exploration, Ladbroke Hall provides a vibrant platform for talent across various disciplines. Nestled in the heart of London, the venue is a space for artistic expression and community engagement. We aim to curate and deliver events that inspire and connect people through the shared experience of creativity. Role Description The Junior Event Manager will assist in planning, organizing, and executing events at Ladbroke Hall. Key responsibilities will include: • Manage & support sales cycle for commercial hire events including private dinners, corporate events, photoshoots, brand events, large dinners, kids parties, weddings, and other gatherings, • Communicate with prospective and existing clients with professionalism & thoroughness, • Coordinate schedules, equipment rentals, production, and decor for events, • Manage event logistics, oversee setup and breakdown, and ensure all operations run smoothly, • Contribute to creative event concepts and sales materials to stay relevant with potential clients, • Create accurate event briefings and maintain up-to-date information with all involved teams, • Maintain internal reporting and tracking of event timelines, payment deadlines, and final budgets, • Build relationships with key vendors and suppliers on our roster of external partners, • Manage contracts, invoicing, pick lists, inventory,, • Work cross-functionally with Operations, F&B, Facilities, Finance, and Sales team to ensure events delivered flawlessly, with clear communications & alignment across the team, • excellent communication with clients, partners, and the internal team. This is a full-time, on-site position based in the London Area, United Kingdom, offering the opportunity to work in a dynamic and inspiring environment. Qualifications • 1-3 years of Event Planning and Event Coordination experience, with the ability to manage schedules and logistics effectively, • Ability to multitask and enthusiasm for operating in a fast-paced startup environment, • Strong communication and Interpersonal skills to liaise with clients, vendors, and team members, • Strong organizational and time management skills to ensure timely delivery of high-quality events, • Business mindset and problem-solving abilities, • Roll-up-your-sleeves mentality to jump into action for event setup, client interactions, and handle last minute planning changes from clients, • Attention to detail and follow-through to make sure event details are communicated with precision, • Comfort with learning internal team software like SevenRooms, TripleSeat, Asana, Slack, • Driven to develop a career in a hospitality and cultural environment, • Experience in the arts, cultural, or hospitality sectors is a plus, • Bachelor's degree in Event Management, Hospitality, Communications, or related field is a plus

A well established and fast growing promotional merchandising company is looking for an experienced Account Director or Senior Account Manager with industry experience to join and focus on managing a large flagship account. No new business requirement, incredible earning potential , excellent growth prospects and a large and stable account to manage... The Company This London based company are recognised as one of the top businesses in their sector. Specialising in the design, production and delivery of promotional products for multiple sectors, they work with high value corporate clients multiple in sectors including, automotive, finance, food, technology and more. The company is proud of its office and workplace environment and the growing team are a welcoming, diverse and social group. As a direct result of the growth and retention of existing accounts, the business is very keen to speak with experienced Senior Account Management professionals in the promotional merchandising industry as they look for someone to help lead a flagship account... The Role Reporting directly to the Senior Management team, this important role will see the successful candidate working with a key retained client to foster lasting relationships and maximize revenue opportunities. You'll have the backing of an excellent junior team and enjoy the stability of a recently retained account for the next several years at least: Responsibilities will include: • Developing and maintain relationships within all key departments for assigned client. including sales, marketing and procurement contacts., • Understand client business initiatives, sales and marketing strategy, sales distribution channel, procurement process, brand strategy, brand identity guidelines, event schedules, ad campaigns, anniversaries, product introductions, in order to proactively present product ranges and secure merchandise orders., • Maintain up-to-date knowledge of company’s product lines and processes, sales philosophy, and industry conditions to provide innovative support and technical assistance to customers., • Help to manage and mentor more junior sales team members The Opportunity I think this is an outstanding opportunity for any seasoned promotional merchandise professional who's looking to join a business who're really focused on growth and have the means and track record to deliver. You'll be focused on managing a large account with demonstrable potential and one that has been retained for several years. You'll enjoy the support of an excellent wider team and the role offers the opportunity to be part of the senior leadership team moving forward. We've placed 2 people into this business in the last 6 months who report excellent things and we're confident it's an environment in which people can thrive. Full company info available on application or request (just drop me a message here on LI)

CONSTRUCTION PROJECT MANAGER - LUXURY RETTAIL FIT-OUT ML Projects is hiring a Project Manager with a background in leading the construction phase of luxury fashion retail projects across the UK and Europe. You will own the work from RIBA Stage 4 through to store opening, taking design information from our internal team, driving it through tender, procurement, site delivery, and handover. Project values range from £350,000 to £2M+. You will run several concurrent fit-outs, each with tight programmes, complex landlord and centre management interfaces, and clients who expect flagship-standard execution. We need someone who has run sites, written valuations, chased subcontractors, and signed off snags and who now wants to do that work from the client side, with the design and consultant team working to your direction rather than against it. This role is pitched at people who understand fit-out from the inside: how a programme really goes wrong, where money is actually lost, and what it takes to hand a store over clean. WHAT YOU WILL OWN CONSTRUCTION DELIVERY • Site leadership: Manage from possession through to handover. Chair progress meetings, issue instructions, drive the programme., • Programme certainty: interrogate contractor programmes, identify critical path risk early, and hold trades accountable. Late stores are non-negotiable., • Quality control: regular site inspections against drawings, specifications, and brand standards. Pick up defects early, not at snagging., • Handover and commissioning: drive snagging close-out, O&M compilation, commissioning certificates, building control sign-off, and consent to trade. PROCUREMENT & COMMERCIAL CONTROL • Tender management: prepare BOQs, run tenders, level returns, interrogate pricing, and recommend appointments., • Cost control: track expenditure against CAPEX budgets, scrutinise variations, manage change control, maintain credible forecasts., • Contract administration: administer JCT contracts — valuations, payment notices, extensions of time, final accounts. Hold the line where the contractor is wrong; pay fairly where they are right. STATUTORY & REGULATORY COMPLIANCE • Building Control: manage submissions and Approved Inspector liaison through to completion certificate., • CDM 2015: Coordinate F10s, Construction Phase Plans, and H&S File compilation. You will know what Principal Contractor and Principal Designer roles actually require on site., • Building Regulations: working knowledge of Part B (Fire), Part L (Energy), and Part M (Access) applied to retail fit-outs., • Landlord consents: Licence to Alter applications and ongoing landlord and centre management liaison. DESIGN COORDINATION Our internal design team prepares the package. Your job is to make it buildable, costed, and deliverable on programme, interrogating buildability before tender, leading information flow to the contractor, and closing out RFIs decisively. CLIENT & TEAM • Primary client contact: manage brand project teams, property teams, and retail operations directly and without drama., • Team coordination: lead a project team of 2-3 architects, designers, or junior PMs, plus appointed external consultants. ESSENTIAL • Construction-side delivery: — minimum 5 years with a main contractor, fit-out contractor, or specialist retail contractor as PM or Senior Site Manager — or client-side construction PM with strong contractor exposure., • Fit-out track record — demonstrable history delivering retail, hospitality, or high-specification commercial fit-outs in the £350K–£2M+ range. Luxury fashion preferred but not mandatory; high-spec finishes and demanding clients are., • RIBA Stages 4-7 — direct experience from Technical Design through Construction to Handover., • CDM 2015 — practical understanding of Principal Contractor and Principal Designer responsibilities., • JCT contract administration — comfortable issuing instructions, certifying valuations, managing variations, closing out final accounts., • Drawing literacy — able to read and coordinate architectural, structural, and M&E drawings — and spot what is missing., • UK and European delivery experience., • Background with luxury fashion, beauty, or premium lifestyle brands — or with the contractors who service them., • Experience in shopping centre, department store, or estate-managed environments., • MCIOB, MAPM, MRICS, or equivalent professional accreditation. HOW YOU OPERATE • Calm under site pressure. Commercial instinct. Direct communication, especially when the news is bad., • Detail discipline alongside strategic awareness — running a snagging walk in the morning and presenting to a brand director in the afternoon., • Willing to travel domestically and internationally for site visits, tender reviews, and handovers. To apply, send your CV and a short note on the construction project you are most proud of, and why, to careers@ml-projects.uk.

CONSTRUCTION PROJECT MANAGER - LUXURY RETTAIL FIT-OUT ML Projects is hiring a Project Manager with a background in leading the construction phase of luxury fashion retail projects across the UK and Europe. You will own the work from RIBA Stage 4 through to store opening, taking design information from our internal team, driving it through tender, procurement, site delivery, and handover. Project values range from £350,000 to £2M+. You will run several concurrent fit-outs, each with tight programmes, complex landlord and centre management interfaces, and clients who expect flagship-standard execution. We need someone who has run sites, written valuations, chased subcontractors, and signed off snags and who now wants to do that work from the client side, with the design and consultant team working to your direction rather than against it. This role is pitched at people who understand fit-out from the inside: how a programme really goes wrong, where money is actually lost, and what it takes to hand a store over clean. WHAT YOU WILL OWN CONSTRUCTION DELIVERY • Site leadership: Manage from possession through to handover. Chair progress meetings, issue instructions, drive the programme., • Programme certainty: interrogate contractor programmes, identify critical path risk early, and hold trades accountable. Late stores are non-negotiable., • Quality control: regular site inspections against drawings, specifications, and brand standards. Pick up defects early, not at snagging., • Handover and commissioning: drive snagging close-out, O&M compilation, commissioning certificates, building control sign-off, and consent to trade. PROCUREMENT & COMMERCIAL CONTROL • Tender management: prepare BOQs, run tenders, level returns, interrogate pricing, and recommend appointments., • Cost control: track expenditure against CAPEX budgets, scrutinise variations, manage change control, maintain credible forecasts., • Contract administration: administer JCT contracts — valuations, payment notices, extensions of time, final accounts. Hold the line where the contractor is wrong; pay fairly where they are right. STATUTORY & REGULATORY COMPLIANCE • Building Control: manage submissions and Approved Inspector liaison through to completion certificate., • CDM 2015: Coordinate F10s, Construction Phase Plans, and H&S File compilation. You will know what Principal Contractor and Principal Designer roles actually require on site., • Building Regulations: working knowledge of Part B (Fire), Part L (Energy), and Part M (Access) applied to retail fit-outs., • Landlord consents: Licence to Alter applications and ongoing landlord and centre management liaison. DESIGN COORDINATION Our internal design team prepares the package. Your job is to make it buildable, costed, and deliverable on programme, interrogating buildability before tender, leading information flow to the contractor, and closing out RFIs decisively. CLIENT & TEAM • Primary client contact: manage brand project teams, property teams, and retail operations directly and without drama., • Team coordination: lead a project team of 2-3 architects, designers, or junior PMs, plus appointed external consultants. ESSENTIAL • Construction-side delivery: — minimum 5 years with a main contractor, fit-out contractor, or specialist retail contractor as PM or Senior Site Manager — or client-side construction PM with strong contractor exposure., • Fit-out track record — demonstrable history delivering retail, hospitality, or high-specification commercial fit-outs in the £350K–£2M+ range. Luxury fashion preferred but not mandatory; high-spec finishes and demanding clients are., • RIBA Stages 4-7 — direct experience from Technical Design through Construction to Handover., • CDM 2015 — practical understanding of Principal Contractor and Principal Designer responsibilities., • JCT contract administration — comfortable issuing instructions, certifying valuations, managing variations, closing out final accounts., • Drawing literacy — able to read and coordinate architectural, structural, and M&E drawings — and spot what is missing., • UK and European delivery experience., • Background with luxury fashion, beauty, or premium lifestyle brands — or with the contractors who service them., • Experience in shopping centre, department store, or estate-managed environments., • MCIOB, MAPM, MRICS, or equivalent professional accreditation. HOW YOU OPERATE • Calm under site pressure. Commercial instinct. Direct communication, especially when the news is bad., • Detail discipline alongside strategic awareness — running a snagging walk in the morning and presenting to a brand director in the afternoon., • Willing to travel domestically and internationally for site visits, tender reviews, and handovers. To apply, send your CV and a short note on the construction project you are most proud of, and why, to careers@ml-projects.uk.

Job Title: Senior Account Manager (Agency Team) Salary: £40,000 - £45,000 P/A + up to 10% bi-annual bonus Level: Senior Hours: Full time (09:30-17:30 Monday-Friday with an early finish Friday) Location: North London (office-based role) About Connect Where the culture is contagious, the energy is infectious & the campaigns go viral! Connect Management is a leading social-first creator agency representing over 150+ talents. We’ve built best-in-class experiences for our clients and are leading a new generation of industry disruptors. At Connect, we create game-changing social strategies and attention-grabbing content. We build strategic connections between the world’s biggest brands and the world’s most relevant social-first talent. With our speed, scale, and expertise, we’re the all-in-one agency that delivers results. If you're passionate about shaping the future of digital talent and brand partnerships, we want to hear from you! Senior Account Manager As a Senior Account Manager, you’ll be the go-to contact for your clients - ensuring campaigns run seamlessly, deliver measurable results, and exceed expectations. You’ll mentor junior team members, collaborate with internal departments, and work closely with the Account Director to deliver best-in-class influencer marketing campaigns. Key Responsibilities Client Partnership & Strategy: • Build trusted, long-term client relationships as their influencer marketing expert., • Translate client goals into actionable, insight-led campaign strategies., • Identify new opportunities for growth, innovation, and measurable impact., • Partner with the Account Director to shape and execute client roadmaps. Campaign Management & Delivery • Lead the full campaign lifecycle - from briefing and influencer selection to reporting and analysis., • Deliver campaigns on time, on budget, and to the highest creative standards., • Collaborate cross-functionally (Creative, Strategy, Talent, Operations, Finance) to ensure flawless delivery. Client Servicing & Communication • Lead confident, proactive client communications and performance updates., • Present insights and recommendations with clarity and conviction., • Deliver weekly “account MOTs” to the Account Director, highlighting wins and risks. Reporting, Insights & Proposals • Lead reporting and extract meaningful insights that drive future success., • Run internal wash-ups to identify learnings and optimise delivery., • Contribute to creative, data-informed proposals and pitch decks. Team Leadership & Development • Guide and mentor Account Executives and Managers, fostering confidence and capability., • Provide constructive feedback and uphold excellence across client deliverables., • Encourage collaboration, curiosity, and knowledge sharing within the team. Account Growth & Performance • Achieve account growth KPIs and maintain high client satisfaction., • Proactively identify opportunities to expand client partnerships. What You Bring • 3-6 years of experience in influencer, social, or creative account management., • Deep understanding of the creator economy and creator partnerships., • Excellent communicator, presenter, and relationship-builder., • Commercial awareness with confidence managing budgets and growth targets. What Success Looks Like • Clients view you as an indispensable strategic partner., • Campaigns consistently exceed performance goals., • Your team feels supported, motivated, and aligned. What you can expect You'll be working at our young, vibrant, and energetic office, where there's always a great atmosphere and a social vibe. Our office hours are 9:30 to 5:30, and we're in the office five days a week, so you'll quickly become an integral part of the team and dive right in from day one. Don’t just take our word for it, see the culture for yourself: https://www.tiktok.com/@connectmanagement • Competitive salary based on your level experience and structured pay bands, • Private health insurance to keep you feeling your best — because your wellbeing matters!, • Office Gym Facilities to keep you fit, • Team and individual incentives to keep you motivated, • In-house high-performance coaching to help you level up, • Mental health support because your well-being matters to us, • 25 days annual leave + bank holidays (plus a well-deserved Christmas break), • Extra holiday day for every year you're with us, • Chance to win a holiday every month – because who doesn’t love a getaway?, • Summer & winter team socials for those unforgettable moments, • Early finish & dress-down Fridays – just because it’s Friday!, • Free office snacks and drinks to keep you fueled Our Commitment At Connect Management, we are committed to fostering an inclusive, diverse, and equitable environment where our employees and talent can thrive authentically. We believe that diversity is not just a value but a driving force - fueling bold ideas, pushing creative boundaries, and setting new standards of excellence in the influencer marketing industry. We ensure that all individuals are treated with dignity and respect, regardless of age, disability, gender identity, race, religion, or sexual orientation. Our policies are designed to prevent discrimination, promote equal access to opportunities, and cultivate a culture where everyone feels valued and empowered. While we take pride in our progress, we recognise that there is always more to do. We are committed to continuous improvement, whether through reviewing our policies, challenging biases, educating internally or externally, and advocating for change to build a more inclusive industry for all.

Research Manager £45,000-£55,000 London (Hybrid – 2x Days a Week in Office) The Company I’m working exclusively with one of the world’s leading data, insights and consulting organisations, supporting their largest and highest-performing Brand Insights team globally; this team partners with over 100+ well-known brands across every sector, helping them answer critical questions around brand growth, positioning and creative effectiveness. The Role This is a highly client-facing insights role, balancing delivery, storytelling and stakeholder engagement. You’ll work closely with brand and marketing teams, helping them understand what drives brand growth and what actions will have the biggest commercial impact. You will: • Lead and deliver brand insight projects end-to-end, • Advise on questionnaires, methodology and research design, • Analyse data and craft compelling commercial narratives, • Present insights and recommendations to senior stakeholders, • Work closely with internal research, processing and delivery teams, • Coach and support junior team members (1–2 reports optional), • Manage multiple client accounts simultaneously (typically 3–4), • Partner with marketing, insight and CX teams to join the dots across projects Work spans brand tracking, creative testing, segmentation and broader strategic brand consultancy Your Skills & Experience • Strong quantitative research background (ideally Research Manager level), • Experience across brand tracking, brand health or brand equity, • Comfortable analysing survey data using Excel and/or SPSS, • Able to combine multiple data sources (survey, media, social, search), • Strong storytelling and PowerPoint presentation skills, • Proven client-facing experience and stakeholder management, • Exposure to questionnaire design and research delivery, • Genuine passion for brand and marketing strategy I am looking for someone curious, commercially minded and confident presenting insights to both insight teams and wider marketing stakeholders. The Benefits • £45,000-£55,000 How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

Please note, this is a key position within the agency. For this one, we need people well versed in the work we do and with a good idea of how it can be evolved. We're a creative CX agency and our workstreams run from digital, OOH, CRM, to high standard creative campaigns for luxury globally renowned clients, and coming in at this level, we'll need you to have a good understanding of how this can all be done well, and evolved. ------------ Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK and making work that hits differently. And you’re a big part of making this happen. Better together What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network. 18 countries, 1,200+ people, 25 Villages. When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey. Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company. Together we transform brands through our unique approach. Your future Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful. But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too. While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents. Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry. Role: Account Director Location: Kings Cross, London / Hybrid Reporting Into: Business Director Direct Report: Senior Account Manager Overview We’re looking for a proactive, curious and driven Account Director (FTC) to work on one of our flagship accounts. This role is ideal for someone who enjoys variety, takes real ownership of their work and team, and thrives in a collaborative, fast-paced agency environment. You’ll be comfortable managing complex, multi-channel campaigns, building strong client relationships and working closely with internal teams to deliver high-quality, impactful work. Key Responsibilities • Managing a diverse range of fast-paced projects across brand and product advertising., • As a customer engagement agency, understanding the end customer is critical. You’ll bring a strong creative eye alongside a solid appreciation for how strategic insight and data inform decision-making and optimise performance., • A naturally strong leader, you inspire colleagues and clients when talking about creative, audiences and data. You distil complexity into clear, compelling narratives that drive confidence and action., • You have exceptionally high standards for yourself and your team, with relentless attention to detail and excellent organisational skills, ensuring work is delivered efficiently, profitably and right first time., • Responsible for ensuring that you and your team deliver all projects on time and to budget, maintaining client satisfaction through ‘brilliant basics’ (briefs, proposals, timing plans, estimates, status meetings, daily stand-ups and resourcing)., • Highly adept at developing robust creative briefs alongside our strategic planners to bring solutions to life., • Seen by both client and agency as authoritative and knowledgeable on the client’s business, strategy and market sector., • Acts as an escalation point on workload priorities as needed, both internally and with clients., • Owns and develops key client relationships (senior and junior), building trust and long-term partnerships., • Commercially astute, with a clear sense of ownership and accountability. Contributes to and delivers against the Client Development Plan, with responsibility for profitability, growth and overall account direction., • Proactively identifies opportunities for organic growth and incremental work., • Equally comfortable leading strategic initiatives as well as overseeing the day-to-day delivery of BAU., • Highly numerate, with responsibility for forecasting, budget control and overall P&L management. Attributes/Competencies • Operates as a mature and strategic leader, with extensive agency experience and demonstrable progression in account management roles (10+ years), including significant exposure to integrated, multi-channel marketing campaigns., • Brings strong, hands-on experience across a broad range of disciplines and channels, including: Always On Tactical (e.g. DCO, PMAX, PPC), paid social, digital display, brand campaigns, original editorial content, shoots and events, media partnerships, original still and moving image production, global-to-local adaptations, design and copy briefs, customer magazines, web campaign landing pages and retailer toolkits.., • A strong interest in luxury and automotive branding is highly desirable; experience in these sectors is a significant advantage and will be highly valued., • Demonstrates an in-depth understanding of clients’ businesses and market sectors, with the ability to identify growth opportunities and add measurable value., • Demonstrates a clear understanding of the agency’s strategy, vision and commercial position, and confidently articulates this. Understands the wider group’s capabilities and how to leverage them to support client and agency growth., • Builds and maintains strong, trusted client relationships at all levels., • Accomplished at working in close partnership with planning, creative and production teams to deliver best-in-class work – always looking to see how processes can be improved., • Strong verbal and written communication skills; an engaging and persuasive presenter who brings ideas to life and leads client presentations with confidence and authority., • Confident in analysing campaign and programme results, translating data into clear insights, actionable recommendations and meaningful testing opportunities., • Proactively keeps abreast of client sectors and the wider marketing industry through relevant publications, alerts and events., • A genuine passion for marketing and customer engagement., • A strong leader with a sense of ownership; calm, adaptable and able to think on your feet in a fast-paced, high-pressure environment., • A successful people manager with a proven track record of developing and growing high-performing teams., • A great team player who builds genuine, positive relationships internally and externally., • Extremely well organised, with meticulous attention to detail in day-to-day working practices., • Broad experience across multiple sectors and clients, demonstrating consistent success across both. The Six Helia Habits 1. Get Involved You take ownership of outcomes rather than sticking narrowly to your role. You willingly step in, collaborate and help drive projects forward — ensuring the work succeeds, not just your part of it. 1. Have a Voice You speak up, contribute ideas and challenge constructively. You bring energy and opinion to conversations, and you see being active and vocal as the default, not the exception. 1. Find a Way You don’t get stuck on limitations — whether they’re client constraints, brief challenges or process barriers. You think creatively, problem‑solve with optimism and look for practical ways to move things forward. 1. Be Playful You bring curiosity, experimentation and positivity to the work. You’re not afraid to explore, try new approaches or inject creative thinking into everyday tasks — even when deadlines are tight. 1. It Only Counts If You Make It You turn thinking into action. You help transform good ideas into real, tangible outcomes — moving beyond theory to delivery and results. 1. Make It Better Than It Was You’re always looking to elevate the work. You don’t settle for “good enough”; you ask, “Is this the best it can be?” and push for quality, craft and continual improvement. Here at Havas helia across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job. #LI-TG1

Crunch is a leading motorsport consultancy, working with some of the biggest brands in the sport and the world. We are different and we’re proud of it. People who know us all comment on how we’re... well, different. There’s being different for the sake of it. There’s being different to stand out from the crowd and there’s being different because you’re brave enough to trust yourself and be who you want to be. We believe that deep within the heart of sponsorship activation lies one key ingredient: brave, confident people. People are the lifeblood of sponsorship. The fans, the readers, the viewers, the players, the drivers, the mums and dads, the media, the clients and the customers. It was a conversation in London in 2008 from which the company was founded and since that fateful evening we have been on a mission to deliver braver sponsorship activation that gets the blood pumping and delivers tangible results. Crunch: Be Brave. Overall job description: The ideal candidate will have a proven track record in managing and delivering communications and PR programmes for high-profile brands or organisations ideally within the motorsport or automotive sectors. They will thrive as the central member in the comms team, adeptly multitasking across several projects in a fast-paced environment, while demonstrating exceptional written and verbal communication skills. This role will initially focus on working on one of the agency’s largest motorsport accounts, which demands world-class execution. It requires a high volume of written content and hands-on event activation, with the candidate having full quality control over output. Therefore, attention to detail and precision are paramount. The applicant should be confident in writing press releases, developing press packs and content and overseeing all aspects of media relations including direct media liaison. Established global media contacts within motorsport would be a significant advantage. A deep interest in the sports news agenda, media trends, including social media platforms, is crucial and experience in media analysis and measurement - both traditional and digital - would be beneficial. As part of a small team delivering globally, a willingness to be involved in every element of the programme both on and off-site, is essential. An energetic, enthusiastic and ‘can do’ team attitude is critical, as well as the ability to work under minimum supervision, leading a team in a high-pressured environment such as at an event during a race weekend while continuing to bring an energetic, enthusiastic and proactive team attitude. Reporting to the senior account team, the candidate will also be responsible for overseeing junior team members and managing their workload where needed. Key Responsibilities: • Manage the communications team to deliver high-quality, on-budget and timely projects, • Act as Account Manager on a flagship motorsport client, managing the day-to-day running of the account to ensure it delivers on time, to budget and meets measurable objectives as well as serving as the main contact to the client, • Work and manage all project documentation (logistics, plans, press releases, FAQs etc.), • Ensure all content is accurate and aligns with brand standards, • Work and build supplier relationships to maintain best-in-class delivery, • Lead project and execution from concept through reconciliation, with support from the Account Director, • Lead internal meetings and support the junior members of the team, • Share knowledge and support agency best practices, • Champion creativity within the company and develop innovative ideas aligned with client strategies Candidate Requirements: • Must have proven experience delivering high-profile global motorsport communications and press office programmes, including handling media announcements and securing coverage, • Familiar and confident using media monitoring and database tools, • Experience in delivering comms-led sponsorship activations, including (but not limited to):, • Key message development, • Content creation from concept to delivery, • Media management, • Crisis communications, • Press kit creation, press release writing, FAQ, etc., • Digital and social content and copy, • Influencer engagement, • Exceptional copywriting, proofing and PowerPoint skills, • Excellent client management skills, • Experience and understanding of working with production companies from developing briefs, filming to providing feedback on the content, • You should revel in hard work and be conscientious with a positive professional attitude and an enthusiasm to succeed, • Confident to communicate effectively with all levels throughout the company (with the ability to manage upwards and downwards), • Ability to work across multiple media formats, meet tight deadlines, manage various projects and adapt to changing circumstances, • Calm under pressure, solution-oriented and highly organised, • Prepared to travel globally to races on a regular basis, working some evenings and over multiple weekends – must have a valid and usable passport (it must be renewed if it is about to run out), • Happy to adapt to global time zones when required (e.g. meeting times), • Ability to speak another language is desirable What does it take to work at Crunch? • You will understand the pressure faced by clients and always have the correct attitude to deal with any situation your team has to handle to meet the deadline and maintain the highest standards, • Develop a strong understanding of clients’ external and internal business operations, • Crunch’s programmes work because we can walk in the clients’ shoes. Developing a good understanding of a client’s marketplace and the issues they face is essential Take the initiative, • As you grow so does Crunch in the eyes of the client; we want you to develop your skills and acquire new ones that will benefit both you and the company – we’ll help you to get there and reward you when you do, • You should revel in hard work and be conscientious with a positive attitude that will make the important client relationship all the more successful Why Should You Come to Work at Crunch…? • If you’re looking for a vibrant place to work, where you can get involved in fast-paced projects working on some of the largest and most well-known global clients in motorsport, then you’re in the right place, • We’re committed to investing in career development and look to promote internally, so will help you grow in your role, • We have a generous holiday allowance which increases by one day each year you work for us, • We recognise the importance of a welcoming and engaging working environment. While we offer the flexibility of remote working, our central Wimbledon office remains available to work in five days a week and is the heart of the company – you may be asked to come in to attend team meetings when required as well as for our monthly all agency catch up, • Plus, we have a great benefits scheme and pay an industry-competitive salary

An award-winning London based marketing and Partnerships agency is looking for an experienced Partnerships Manager to join their team and help secure EMEA partnerships on behalf of a major film studio client. Award-winning culture, plenty of flexibility and a great variety of iconic releases to work on. The Agency One of the UK’s most well-established specialist Partnerships agencies, this award-winning outfit has been responsible for multiple iconic campaigns on behalf of many industry giants in Film, Videogames, TV and FMCG. Their close-nit team are passionate about the brands they represent, and they benefit greatly from a varied workload, some excellent workplace perks (flexible and home working included) and a true commitment to staff wellbeing and career progression. A well run, respected and stable agency with a ‘staff first’ culture and some incredible clients! The Role This is an outstanding role for any experienced Partnerships professional who’s looking to work with high profile entertainment Studios and IPs. You’ll work as an extension of the clients team, lead a skilled team and oversee delivery of highly creative, activation style brand partnerships The Ideal candidate will: • Have Prior experience Securing Partnerships for clients within the entertainment sector, • Be comfortable creating and pitching campaign ideas, • Have a strong track record for identifying potential partner brands, • Be a strong team leader, able to motivate junior and mid-level staff The Opportunity If you’re interested in joining stable, well respected award-winning agency at a very exciting time then this role should interest you. The role offers the chance to work with an iconic film studio client of multiple top tier entertainment franchises. Opportunity for progression to senior leadership team exists and the agency has a very real commitment to staff wellbeing and fostering an inclusive and enjoyable culture.. Full overview available on application or request (just send me a message here on LI)

Senior Account Manager – Luxury Drinks & Experiences Are you passionate about luxury brands, culture, hospitality, and creating campaigns that get people talking? Our client is an ambitious, fast-growing specialist PR agency that has recently secured an exciting portfolio of high-profile new clients. As they continue their impressive growth journey, they're looking for a talented Senior Account Manager to lead on standout campaigns across luxury drinks and experiential brands. This is a fantastic opportunity to join a highly respected agency with a brilliant team, exceptional clients, and big ambitions for the future. You'll play a key role in shaping award-worthy campaigns, building influential relationships, and driving exceptional results for some of the most exciting names in the luxury sector. The Role As a senior manager within the team, you'll be at the heart of client strategy and campaign delivery, ensuring every account runs seamlessly while identifying opportunities to elevate brands and grow relationships. You'll be trusted to: • Oversee a portfolio of luxury drinks and experiential clients, maintaining a clear 360° view across all activity and ensuring exceptional delivery at every stage., • Develop and execute creative PR, social media, and influencer campaigns that generate impact, conversation, and measurable results., • Build trusted client partnerships, providing strategic counsel and confidently guiding stakeholders through opportunities and challenges., • Stay ahead of cultural trends, media developments, and consumer conversations to identify proactive opportunities that keep clients relevant and visible., • Balance meticulous attention to detail with strategic thinking, anticipating challenges before they arise and driving campaigns forward with confidence., • Support and inspire junior team members, fostering a collaborative, positive, and high-performing culture., • Contribute to agency growth by identifying opportunities within existing accounts and supporting new business initiatives., • Work closely with senior leadership on account planning, resourcing, and commercial performance. What You'll Bring • Proven PR agency experience at Senior Account Manager level, or the ambition and capability to step up into an Account Director position., • Outstanding communication and writing skills, with the ability to craft compelling stories, engaging social content, and polished client communications., • Strong media relations experience and an instinct for identifying newsworthy angles, cultural moments, and reactive opportunities., • Creative thinking and a proactive mindset, bringing fresh ideas for campaigns, influencer partnerships, press office activity, and brand storytelling., • Excellent client management skills, with the confidence to advise, influence, and build lasting relationships., • Commercial awareness and an understanding of agency operations, account growth, and resource planning., • Strong organisational skills, able to manage multiple priorities while maintaining exceptional standards., • Proficiency across Microsoft Office, including Outlook, Word, Excel, and PowerPoint., • A positive, energetic approach and a genuine passion for delivering exceptional work. Why Join? • This is an opportunity to work with some of the most exciting luxury drinks and lifestyle brands in the market while helping shape the future of a growing, entrepreneurial agency. You'll be surrounded by talented people, trusted with meaningful responsibility, and given the platform to make a real impact on both client success and agency growth.

PUBLIC RELATIONS ACCOUNT MANAGER - BEAUTY Our client is an award-winning full service, creative agency with a 360 approach. They have a dynamic and supportive culture with an inspirational approach to PR. Specialising in communications, digital and influencer they help clients change behaviour, challenge perceptions and increase brand awareness for their range of exciting beauty brands. They are looking for a talented Account Manager, with a PR agency background who is smart and driven. Working as part of a creative family the role is perfect for someone who is keen to get stuck in and play an integral part in this agency’s continued success. Role and Responsibilities… • Produce client plans using insights as well as a solid industry understanding based on your client’s business and marketplace, • Ensure you have solid media contacts across a variety of titles and build a clear understanding of their requirements, developing rapport with key influencers and mid-level press contacts, • Input creative ideas into feature plans, continue to achieve appropriate feature coverage and learn to place case studies in the media, • Provide regular, accurate and concise progress reports back to your client, • Plan, coordinate and execute assigned elements of your clients PR plan (e.g. launches, press trip) to a high standard, adhering to deadlines and budgets., • Ensure you are the client’s day-to-day point of contact to cement a strong relationship, • Attend all client meetings and conference calls; offer up ideas and insight, • Work closely with your director on new business goals and make appropriate suggestions, • Oversee events, including planning, team management, budgeting, execution and analysis, • Keep your team updated on the progress work and provide assistance to your junior team Skills and Experience… • Excellent writing skills and experience of working on multi-layered brand campaigns, news generation as well as running press office/s, • Have a passion for media relations - with proven media contacts in the beauty sector, • Experience of drafting media strategies and sell-in plans - managing sell-ins, • Experience of working and briefing talent/ influencers teamed with an understanding of marketing channels, • A keen interest in current affairs and able to take an educated point of view on news stories that relevant to your clients, • A proactive, positive and confident approach to problem solving, • Demonstrate creative thinking to identify ideas, trends and newsjacking opportunities – enjoy contributing to brainstorms, • The desire to understand the business and build strong commercial awareness, • Strong IT skills - Microsoft Outlook, Word, Excel and Powerpoint

Stein is a B2B marketing agency and part of the fast-growing MSQ Group. We drive revenue growth from brand to demand with blue-chip clients on a global scale. We’re proud to be Global B2B Agency of the Year, and the driving force behind B2B marketing through world-leading thought leadership, partnerships, and tools. With unprecedented momentum and growth, we’re looking for an experienced Senior Account Manager to join our UK team. You will play a pivotal role in shaping strategic client workstreams, leading integrated campaign delivery and building trusted relationships with senior stakeholders. At Stein, our account teams carry full project management accountability end-to-end. In this role you'll own delivery, resourcing and scope management across your accounts, as well, as playing a key part in pitches and coaching the talent coming up behind you. Key Responsibilities: • Shape the strategic approach for key client workstreams, translating objectives into clear, integrated plans., • Own and manage the day-to-day client relationships, acting as a trusted partner., • Lead the integration of brand and demand across channel, media, creative, content and messaging to drive growth., • Own contact reports after every client meeting and lead the status meeting rhythm across your accounts., • Manage resourcing across your projects - plan team capacity, flag conflicts early and keep delivery on track., • Own scope and SOW management - identify and escalate scope creep to protect the agency's commercial interests., • Coordinate multi-channel delivery across cross-functional teams, managing dependencies and mitigating risks., • Drive efficient ways of working and champion AI-enabled delivery improvements across your accounts. What We’re Looking For: • Experience: 5-7 years in an agency environment, with a strong track record of managing and growing client accounts., • Strategic Thinking: Solid understanding of integrated B2B marketing, ABM principles, digital channels and B2B buyer journeys., • Project Management: Confident owning end-to-end delivery - timelines, resourcing, budgets and scope management., • Client Leadership: Skilled at managing senior stakeholders, navigating creative and client dynamics, and building long-term trust., • Commercial Awareness: Experience tracking budgets, burn rates and flagging scope creep to protect commercial interests., • People Skills: Natural coach and collaborator - able to support junior team members while confidently influencing upwards., • Drive & Passion: A proactive, solutions-focused mindset with a passion for delivering meaningful business impact and top-tier creative solutions. Our Commitment to Diversity & Inclusion We believe that diverse teams create stronger outcomes. Stein is committed to building an inclusive workplace that celebrates different perspectives, backgrounds, and experiences. We welcome applications from candidates of all genders, ethnicities, abilities, ages, sexual orientations, and socio-economic backgrounds. If you need any adjustments during the recruitment process, please let us know. Career Development and Benefits: Be part of a team that invests in your growth through: • A great range of company benefits, • Structured, award-winning training programs; Investors in People, since 2008 & Princess Royal Training Awards), • Access to cutting-edge marketing tools and technologies Join us and you’ll be working with some of the industry’s most advanced thinkers, nicest people and the world’s biggest brands. _

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear. We are looking for a digital-savvy Junior Account Manager - to take control of our clients online voice and help build brand awareness and loyalty. You will be the first point of contact for online customers, fans and followers - as well as for our clients. You will benefit from perks such as free wellness events, staff socials and an amazing office - located in central London. The role is split into 2 parts, Customer Service and Account Management. This hybrid role requires knowledge within both Customer Service (we use Zendesk, Freshdesk, Ringover and AgoraPulse) and Account Management - in order to grow the business sustainability with our clients. To be successful in this role, you will need to have strong writing, organisation and communication skills. As well as previous experience within customer service, managing large teams of agents, communicating with brands online and a deep passion for customer success. Key Skills • Knowledge of Customer Service for high profile clients (Voice, Email, Live Chat, Social Media)., • Managing complex resource requirements and teams of customer service agents., • Hiring and managing new team members quickly and efficiently., • Prior use of Zendesk, Freshdesk, Ringover and Agora for Community Management and Digital Customer Service (or similar tools)., • Understanding of Digital Customer Service, Social Media Community Management and how it works for brands., • Organisational and Account Management practice for managing clients., • Understanding of how to use social reporting and listening tools, including presenting analytics to clients., • Able to work in a fast-paced, start-up oriented environment., • Identifying opportunities through both developing existing relationships and approaching new clients within your sector., • Excellent written and verbal communication skills with clients, with strong presentation skills., • Superb time and project management., • Copywriting and proofreading. Roles & Responsibility Digital Customer Service • Managing, briefing and coordinating Customer Service responses generated from our client accounts on a daily basis (Voice, Email, Live Chat, Social Media), • Reporting into Senior Account Management team, • Manage the day-to-day Customer Service on client accounts., • Effectively responding to all Customer Service responses, including social media, live chat, email support and booking system alterations., • Time tracking and reporting on client social media account usage., • Pro-actively escalating and spotting potential PR threats, and following moderation briefs., • Reporting on performance and analytics of Community Management., • Creation of analytic presentations where required., • Creating case studies from client work undertaken., • Undertaking work in relation to new briefs, audit and strategy, plus associated admin tasks. Account Management (with Support) • Effectively responding to all client enquiries and requests (training provided)., • Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager., • Reporting on performance and analytics of Customer Service performance to clients., • Managing and setting up helpdesk platforms for new clients, • Recruiting, managing and growing a team of freelance Customer Service Agents and Team Leaders who over time who will assist you in delivering your business objectives., • Initiating and sustaining relationships with clients and prospects (We would envisage a 50:50 split between Customer Service and Account Management to begin with, this is subject to change at any time), • Confidence in training a team of Customer Support Agents remotely and in-person, ensuring accuracy remains consistent on all client accounts., • Generating new business ideas and case studies that can be quickly turned into new sales leads the business. Working Practices 3 days in Office (Monday, Wednesday, Thursday) 2 days Work From Home (Tuesday, Friday) What's on offer • Career Progression, • Wellness Events, • Socialbear Apple Macbook, • Great working environment - regular socials and outgoing team