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Senior Business Systems Analyst Hybrid - Taunton 2 days/week £50,000 - £55,000 The Opportunity Are you a senior business analyst who thrives on making complex change happen? We are looking for an experienced, sharp-thinking professional to join our clients growing BA team and play a central role in shaping how technology and process improvement drive the organisation forward. This is not a role for someone who simply documents requirements. You will operate at a strategic level — interrogating business needs, challenging assumptions, designing end-to-end solutions, and guiding teams through meaningful change. You will be a trusted voice between the business and IT, ensuring that what gets built actually delivers value. What You Will Be Doing: • Leading business analysis activity across IT implementation, integration and configuration projects • Conducting in-depth process mapping and requirements gathering with stakeholders across the organisation • Translating complex business needs into clear, structured specifications, user stories, and design documentation • Resolving design issues proactively — anticipating downstream impacts before they become problems • Working closely with IT teams and third-party providers to ensure project requirements are understood and delivered • Contributing to the ongoing development of the BA function — proposing new ways of working and raising standards • Providing peer coaching and quality assurance support for more junior members of the team • Engaging senior stakeholders with confidence, managing expectations and influencing outcomes What We Are Looking For: Experience • Proven track record delivering in fast-paced, high-performing change environments • Hands-on experience with IT software implementations, integrations, system rollouts and business change projects • Strong stakeholder management at all levels, including senior internal relationships and external providers • Skilled at producing high-quality written deliverables: process flows, data requirements, UI specifications, and more • Confident working in matrix project teams with a high degree of autonomy Skills and Approach • Excellent communication skills — written, verbal and interpersonal • Business-outcome thinking: you frame requirements in terms of value, not just features • Strong analytical and organisational ability, with a methodical approach to problem solving • Change control awareness and the ability to manage scope effectively • A collaborative mindset — you bring people along with you, not past them Qualifications (Desirable) • BCS Business Analysis Foundation or Diploma • PMI-PBA (Professional in Business Analysis) • Familiarity with PRINCE2, Waterfall or Agile methodologies What You Will Get in Return • 25 days annual leave plus bank holidays, increasing with length of service • 5% matched pension contribution • Life cover (£4,000 fixed payment) • Access to earned wages before payday through Wagestream • Employee discounts platform — savings at thousands of high street retailers, averaging £1,000 per year • Free 24-hour counselling helpline for you and your family • Employee Assistance Programme • Excellent training and development opportunities with access to recognised qualifications • Access to The Hub — our online learning and development platform

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