Bracknell
Our client is looking for a Collections Advisor to join their busy Collections Team. This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service. This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities · Contact customers daily via telephone, email, and letter to secure payment of overdue invoices · Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner · Achieve a minimum of 40+ outbound customer contacts per day · Monitor and manage arrears cases in line with departmental targets and productivity levels · Review customer payment proposals and escalate recommendations where appropriate · Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment · Maintain accurate and detailed records on internal systems, including comprehensive call notes · Ensure compliance with internal procedures and service level agreements · Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards · Support the cash applications team to ensure payments are correctly allocated and un...