Lettings Administrator
hace 7 días
Hayes
The Role\n\nWe are looking for a highly organised and personable Leasing Administrator to take ownership of a fully let 112-apartment scheme in West London. This is a primarily remote role, with regular visits to the site, and is well suited to someone who thrives working independently while delivering an outstanding experience to prospective and existing residents.\n\nYou will be the first point of contact for all leasing enquiries, managing the full resident journey from initial lead through to move-in, and ensuring the scheme maintains strong occupancy levels through excellent customer service and efficient process management.\n\nKey Responsibilities\n\nLead Management & Enquiries\n\nHandle all inbound leads generated through Rightmove, Zoopla, and other channels in a timely and professional manner\nRespond promptly to enquiries via phone, email, and portal messaging to maximise conversion\nMaintain an organised pipeline of prospective applicants, tracking progress through the leasing cycleViewings & Customer Experience\n\nConduct in-person viewings at the site, presenting the scheme and individual apartments to a high standard\nProvide a warm, professional, and informative experience to all prospective residents\nFollow up with applicants post-viewing and guide them confidently through their decision-making processFull Leasing Cycle Management\n\nTake applicants through the complete leasing journey, from initial enquiry to signed tenancy agreement and successful move-in\nManage tenancy progression including referencing and onboarding via an established lettings platform\nEnsure all documentation is accurate, compliant, and completed in a timely mannerDiary & Workflow Management\n\nManage your own diary effectively to balance viewings, follow-ups, and administrative tasks\nLiaise with wider team members to coordinate availability, maintenance access, and move-in logistics\nKeep internal systems updated and accurate at all timesPortal & Listings Management\n\nCreate and manage property listings on Rightmove and Zoopla, ensuring all content is accurate, well-presented, and up to date\nMonitor listing performance and adjust as needed to maintain enquiry levels\n\nWhat We're Looking For\n\nExcellent interpersonal skills - you are confident, warm, and professional in all interactions\nA natural ability to build rapport with people from all walks of life\nStrong customer service ethos with a genuine desire to provide a great resident experience\nHighly organised with strong diary management and the ability to prioritise effectively\nAttention to detail, particularly when managing referencing, documentation, and compliance processes\nSelf-motivated and able to work independently in a remote-first environment\nPrevious experience in residential lettings, leasing, or a customer-facing property role is desirable\nFamiliarity with major portals and lettings platforms is advantageous