Senior Support Officer
2 days ago
Rugby
caba's purpose caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life. our values We make a difference. We work best together. We do the right thing. We are dynamic. At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day. the role As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba. what you’ll do • Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support, • Guide and support the team through technical supervision, case reviews, and real-time advice, • Drive quality and continuous improvement in processes, templates, and advice delivery, • Oversee grant applications, preparing reports and making recommendations for approval, • Champion the service user perspective, sharing insights to shape and improve our services, • Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs, • Strong technical knowledge and the ability to coach and guide a team, • Excellent communication and record-keeping skills, with a sharp eye for detail, • Confidence using IT systems, including CRM databases, Word, Excel, and Teams, • Qualifications in relevant specialist areas, safeguarding, and financial advice why work for us We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career: financial security & time off: • Up to 10% employer pension contributions, • Private medical insurance, income protection, and life assurance, • 25 days’ annual leave plus bank holidays, • Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial, • Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services, • Eye tests and contributions towards DSE glasses, • On-site electric car charging points, • Learning and development budget to support your progression, • Opportunities to grow and collaborate through forums and project groups