Service Transition Manager
hace 3 días
Newbury
Get AI-powered advice on this job and more exclusive features. Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments—someone who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: • Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates., • Collaborate with Sales and Service Architects to create and approve service designs and cost models., • Identify, assess, and govern service design risks, ensuring mitigation plans are in place., • Lead the end-to-end transition of all new and changed managed services, driving a “right first time” approach., • Deliver smooth transitions that delight customers and align with commercial objectives., • Build processes that are repeatable, scalable, and aligned with ITIL best practices., • Ensure seamless handover to Roc’s Customer Success Team with full operational readiness., • Lead the development of Operational Service Manuals (OSMs) for long-term contract management., • Establish and report on key transition KPIs and metrics for senior leadership., • Role model Roc’s values, culture, and commitment to service excellence Required Skills and Experience: • Demonstrable experience in service management or service transition roles., • Strong foundation in ITIL-based managed services, supported by relevant certifications., • Proven experience delivering successful service transitions in complex environments., • Excellent interpersonal and communication skills, with a focus on cross-functional collaboration., • Ability to operate autonomously and within wider programme teams., • Eligibility for Security Clearance (SC or DV)., • Background in networking, cloud, or MSP environments., • Experience in managing or contributing to P&L or sales-related activities, • Not Applicable, • Full-time, • Information Technology, • IT Services and IT Consulting Referrals increase your chances of interviewing at Roc Technologies by 2x Oxford, England, United Kingdom 1 week ago Reading, England, United Kingdom 1 week ago Little London, England, United Kingdom 5 days ago Oxford, England, United Kingdom 1 week ago Oxford, England, United Kingdom 4 days ago South Marston, England, United Kingdom 1 day ago Reading, England, United Kingdom 3 months ago Oxford, England, United Kingdom 3 hours ago Oxford, England, United Kingdom 1 week ago Reading, England, United Kingdom 3 weeks ago Oxford, England, United Kingdom 2 weeks ago Oxford, England, United Kingdom 3 weeks ago Didcot, England, United Kingdom 1 month ago Little London, England, United Kingdom 3 weeks ago Bracknell, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 1 week ago Winnersh, England, United Kingdom 4 months ago Reading, England, United Kingdom 1 week ago Yateley, England, United Kingdom 4 days ago Swindon, England, United Kingdom 2 weeks ago Oxford, England, United Kingdom 1 week ago Andover, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 1 week ago Oxfordshire, England, United Kingdom 1 week ago Wallingford, England, United Kingdom 2 weeks ago Abingdon-On-Thames, England, United Kingdom 2 days ago Reading, England, United Kingdom 2 weeks ago Oxfordshire, England, United Kingdom 1 week ago Winchester, England, United Kingdom 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr