Live agent jobs in United Kingdom

Overview GSK is a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We are on an audacious journey to impact the health of 2.5 billion people over the next decade. Our R&D division is at the forefront of this mission, dedicated to the discovery and development of groundbreaking vaccines and medicines. We are transforming the landscape of medical research by integrating cutting-edge science and technology and harnessing the power of genetics and new data. By fostering a collaborative environment that unites the talents of our people, we are revolutionizing R&D to pre-empt and defeat diseases. Join us in our commitment to uniting science, technology, and talent to get ahead of disease together. Role/Project Overview At GSK we see a world in which advanced applications of Machine Learning and AI will allow us to develop novel therapies to existing diseases and to quickly respond to emerging or changing diseases with personalized drugs, driving better outcomes at reduced cost with fewer side effects. It is an ambitious vision that will require the development of products and solutions at the cutting edge of Machine Learning and AI, as well as extensive safety and robustness evaluations. We’re looking for a highly skilled full stack engineer to help us make this vision a reality. Competitive candidates will have a track record of writing and shipping quality, well-documented and well-tested software in the AI/ML industry. We are looking for candidates with experience in the field of Responsible AI, preferably for generative AI or language applications. In addition to ML engineering and data science skills, ideal candidates will demonstrate a keen interest in ethical and safety aspects of using AI in drug discovery and the clinic. The Responsible AI team is built on the principles of ownership, accountability, continuous development, and collaboration. This fixed-term position is a unique opportunity to contribute to the development and evaluation of generative AI for drug discovery in a fast-paced environment, with a focus on impact and in collaboration with a large team. Our leaders will be committed to your career and development from day one. Key Responsibilities • Define and implement key safety metrics for generative AI (and in particular language) applications., • Perform user research to understand the application’s risks and failure modes., • Integration of AI/ML components with frontend, backend, data and compute infrastructure, • Responsible for high quality software implementations according to best practices and expected to participate in code reviews., • Liaise with other technical staff and data engineers in the team and across allied teams, to build an end-to-end pipeline consuming other data products., • Deliver ML- and data-driven insights on GenAI datasets. Minimum Qualifications • A degree in a quantitative or engineering discipline (e.g., computer science, computational biology, bioinformatics, engineering, among others); OR equivalent work experience as a professional ML engineer or data scientist., • Prior experience carrying out user research for software development., • Knowledge of generative AI and large language models., • Strong skills in Python, including development and testing., • Knowledge of agile practices and able to perform in agile software development environments., • Strong knowledge of modern software development tools / ways of working (e.g. git/GitHub). Preferred Qualifications • Knowledge of AI/ML approaches and deployment of AI/ML powered applications – especially using language models or NLP and agent-based approaches (e.g. LangGraph, PydanticAI, AutoGen)., • Prior experience conducting user research for AI applications., • Knowledge of AI/ML evaluation and benchmarking approaches, including safety and robustness evaluations., • Web-based front end development experience. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Inclusion at GSK GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. If you need any adjustments in the recruitment process, please get in touch with our Recruitment team () to further discuss this today. Important notice to employment businesses/agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are aUS Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting ___ site.

WORK-SELF is a reinvention platform for people in transition. Why You? You want to build things that matter. You're not just looking for another dev role, you’re looking for: • Meaningful systems, not just software, • A product you’d use in your own life, • A company that prioritizes clarity, creativity, and integrity What You’ll Do As our Full Stack Developer, Agentic AI, you'll be the foundational engineering partner helping us bring our product vision to life with intelligence, taste, and compassion. • Build our agentic AI, incorporate latest AI vibe coding and full stack engineering techniques into rapid iterations for product development that feel warm, useful, and deeply human, • Build and scale our Career OS platform (web/mobile app) with modular, extensible design, advanced UX flow and user testing, branded UI updates and attention to detail when it comes to design aspects of the platform build, • Integrate AI (LLMs + fine-tuned models) to power career audits, story rewriting, and decision flows, • Work with latest UX/design to implement beautiful, intuitive interfaces and guide seamless and user-friendly product experience, • Own key architecture decisions on our app infrastructure, • Collaborate with founder, product team, and coaches to ship fast and learn with users, • 1-3+ years of experience in full stack development (React + Node or equivalent stack), • Experience integrating and fine-tuning LLMs, embeddings, or vector search (e.g. OpenAI, LangChain, Pinecone, Lovable and Google’s Agent Development Kit or equivalent vide coding platforms), • Strong frontend sensibility (you care how things feel and look, not just how they run), • Comfort building MVPs that can scale, iterating and pivoting quickly in early-stage environments, • Thoughtful around ethical AI use, data ownership, and human agency, • Experience with modern toolkits (Vercel, Supabase, Postgres, TypeScript, Next.js, etc.), • Confident in navigating uncertainty, • Excited to build things people feel, • Deeply curious, product-minded, and values-driven, • Morning async check-in with founder & product team, • Work block focused on shipping new AI module (e.g., story rewriting engine), • Short design jam with brand/UX on how to visualize identity transitions, • Break for solo ritual or a short coaching session, • Afternoon dev sprint + mini user test session What We Offer • Flexible, hybrid structure (EU timezone overlap ideal), • Creative autonomy with real product ownership, • Early-stage equity + mission-aligned compensation, • Access to professional development tools and personal coaching, • Design-led culture where engineers are part of the brand, not behind it We’re living through a transformation. AI is changing how we work. But WORK-SELF is focused on something deeper: who we become through our work. We’re not building another dashboard. We’re building a mirror, a ritual space, and a strategic partner for becoming. If you’ve ever thought, “What if tech could help people become more themselves?” This is your moment. This is your place. How to Apply If this speaks to you on a soul level—not just a skills level—we’d love to meet you! Apply by sending us: • A short note about why you want to join WORK-SELF, • Examples of your work, AI agents you built, Beautiful UX design you built, or creative projects you finished, • Your CV (or Linkedin, and/or personal website please, whichever feels like you)

Overview GSK is a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We are on an audacious journey to impact the health of 2.5 billion people over the next decade. Our R&D division is at the forefront of this mission, dedicated to the discovery and development of groundbreaking vaccines and medicines. We are transforming the landscape of medical research by integrating cutting-edge science and technology and harnessing the power of genetics and new data. By fostering a collaborative environment that unites the talents of our people, we are revolutionizing R&D to pre-empt and defeat diseases. Join us in our commitment to uniting science, technology, and talent to get ahead of disease together. Role/Project Overview At GSK we see a world in which advanced applications of Machine Learning and AI will allow us to develop novel therapies to existing diseases and to quickly respond to emerging or changing diseases with personalized drugs, driving better outcomes at reduced cost with fewer side effects. It is an ambitious vision that will require the development of products and solutions at the cutting edge of Machine Learning and AI, as well as extensive safety and robustness evaluations. We’re looking for a highly skilled full stack engineer to help us make this vision a reality. Competitive candidates will have a track record of writing and shipping quality, well-documented and well-tested software in the AI/ML industry. We are looking for candidates with experience in the field of Responsible AI, preferably for generative AI or language applications. In addition to ML engineering and data science skills, ideal candidates will demonstrate a keen interest in ethical and safety aspects of using AI in drug discovery and the clinic. The Responsible AI team is built on the principles of ownership, accountability, continuous development, and collaboration. This fixed-term position is a unique opportunity to contribute to the development and evaluation of generative AI for drug discovery in a fast-paced environment, with a focus on impact and in collaboration with a large team. Our leaders will be committed to your career and development from day one. Key Responsibilities • Backend development of generative AI evaluations for a Python web application., • Integration of AI/ML components with frontend, backend, data and compute infrastructure., • Responsible for high quality software implementations according to best practices, including automated test suites and documentation., • Participate in code reviews, continuously improving personal standards as well as the wider team and product., • Liaise with other technical staff and data engineers in the team and across allied teams, to build an end-to-end pipeline consuming other data products., • Deliver ML- and data-driven insights on GenAI datasets. Minimum Qualifications • A degree in a quantitative or engineering discipline (e.g., computer science, computational biology, bioinformatics, engineering, among others); OR equivalent work experience as a professional ML engineer or data scientist., • Strong skills in Python, with experience in backend development and unit testing., • Knowledge of generative AI, specifically Large Language Models., • Knowledge of agile practices and able to perform in agile software development environments., • Strong knowledge of modern software development tools / ways of working (e.g. git/GitHub, DevOps tools for deployment) – should be able to show practice of commit early and deploy often. Preferred Qualifications • Experience with safety and/or robustness evaluations of generative AI, e.g. defining guardrails, red teaming or persona-based evaluations., • Knowledge of AI/ML approaches and deployment of AI/ML powered applications – especially using language models or NLP and agent-based approaches (e.g. LangGraph, PydanticAI, AutoGen),, • Knowledge of AI/ML evaluation and benchmarking approaches, experience with iterative improvement of AI/ML models and products., • Research experience (e.g., Master’s project, internship at research organization)., • Cloud experience (e.g. Google Cloud and cloud run preferred) including core web application infrastructure. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Inclusion at GSK GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. If you need any adjustments in the recruitment process, please get in touch with our Recruitment team () to further discuss this today. Important notice to employment businesses/agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are aUS Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting ___ site.

Telesales Agent - Corporate Hospitality & Sports Travel Sales 📍 Location: East Croydon (office-based, Mon–Fri) 💰 Salary: £30,000 base + uncapped commission 💥 OTE: £50,000 - £100,000 🎯 Commission: Earn up to 10% on revenue 🎟️ Perks: VIP event access, sociable team culture, fast progression About Prestige Corporate Events At Prestige Corporate Events, we sell corporate hospitality and bespoke travel packages to the world’s most high-demand sports and music events. From Champions League boxes, VIP glamping at Glastonbury, and Royal Ascot, to luxury travel experiences for every Formula 1 race worldwide, our packages help businesses entertain clients, build relationships, and close deals that matter. We’re based just 1 minute from East Croydon Station, in a high-energy office filled with young, ambitious salespeople who love sport, love selling, and love winning. What You’ll Be Doing ☎️ High-Volume Sales with Serious Rewards • Make outbound calls to business owners and senior decision-makers, • Pitch high-value hospitality and travel packages tailored to client entertainment, • Operate in a short, fast-paced sales cycle - no slow nurturing, no drawn-out processes, • Focus on volume, energy, and closing - every day is a sales day 🎯 Full Support + Ready-Made Contacts (For the Right Candidate) Your daily role involves outbound activity, but we don’t expect you to start from scratch. For the right person with hospitality/event sales experience, we offer: • 📞 Fully qualified books of contacts, • 🗂️ Past client data ready for re-engagement, • 🔥 Sales-ready lead pools distributed directly to you, • You’ll have the tools to hit the ground running from week one 🏟️ Sell the Events Everyone Wants From corporate hospitality to full travel packages, you’ll be selling: • 🏁 Every Formula 1 race - Monaco, Abu Dhabi, Silverstone & more, • ⚽ Champions League & Premier League boxes, • 🎸 Glastonbury VIP glamping & exclusive concert access, • 🎾 Wimbledon, 🥊 boxing nights, 🏈 NFL London, and more What We’re Looking For ✔️ At least 12 months’ telesales experience, ideally in hospitality, events or B2B ✔️ A confident, persuasive speaker who thrives in a competitive, high-volume environment ✔️ Able to engage CEOs, MDs and senior stakeholders with clarity and confidence ✔️ Strong knowledge of sports and live events – especially F1, football, and festivals ✔️ A closer - not just a talker – who knows how to ask for the sale ✔️ Hungry to earn, hungry to grow, and ready to do what others won’t to obtain what others don't have Why Join Prestige? 🚀 Uncapped commission structure - up to 10% of revenue closed 📞 Ready-to-go books of contacts and clients available for experienced hires 🎯 No lead sourcing or self-prospecting - focus entirely on selling 🏆 Be part of a young, driven, top-performing team 🎟️ Access to the events you sell - from Wimbledon to the Grand Prix 🥂 Regular socials, incentives, and a fast-paced office culture that rewards winners 🚉 Work 1 minute from East Croydon station - ideal for London and Surrey commuters

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance For more information on how we process your personal data, please refer to HCLTech’s ___.

Affinity Labs: Founding Engineer (Backend) Location: London Area, United Kingdom · On-site Company Description At Affinity Labs, we’re building the future of company creation, a full-stack AI venture studio that partners with content creators to co-found authentic, scalable software businesses. By combining AI-native development with creator-led distribution, we're pioneering a new model of monetisation by to rapidly build, launch, and scale digital ventures aligned with creators and their audiences. We aim to launch ventures 10x faster and cheaper than traditional methods using our internal "AI factory": a multi-agent architecture, reusable component libraries, and a growing knowledge graph that learns from every product we ship. Why Affinity Labs: Ship at rapid pace with AI-accelerated workflows, see your work distributed to thousands of users at launch, and compound impact across multiple product, not just one. Role Description You’ll lead end-to-end backend development across our products: scoping services, designing data models and APIs, building, testing, shipping, and iterating in tight cycles. This is an early-stage, hands-on role with significant autonomy and responsibility to drive backend product development, collaborating closely with founders, creators, and product/design to turn lean specs into reliable, scalable services. Responsibilities • Implement features end-to-end on the backend (APIs → data models → integrations) and maintain quality while moving fast., • Run tight build, test, iterate, ship loops; provide realistic estimates and surface blockers early., • Manage tech debt pragmatically; record key decisions as lightweight ADRs/notes in the tooling., • Participate in daily standups and weekly planning, contribute to technical strategy & execute from Linear tickets., • Contribute to architecture and product discussions; be heard in debate, align to unified decisions., • Own operability: set up and maintain CI/CD, monitoring/alerting, performance & error budgets, and safe rollback paths., • Build and integrate AI features (LLM/agent workflows, RAG/vector DB integration, eval hooks, cost/safety guardrails). Essential Requirements • 2–4+ years building production backends/services, with shipped work and clear ownership., • Strong Python (FastAPI) and database skills (PostgreSQL/MongoDB); solid API design fundamentals., • Familiarity with AWS serverless patterns and Docker for bespoke services; basic CI/CD concepts., • Comfortable with Redis (caching/sessions) and common queue/messaging patterns., • Startup mindset: high ownership, pace, ambiguity; willing to burn the midnight oil when needed., • Growth mindset & flexibility: open to feedback; not rigid about stack/tools., • Clear communicator & collaborator; lean on your experience to guide product decisions., • Evidence of shipping quickly in small teams (links to repos, case studies, or live services). Desired • Node.js alongside Python for services or integrations., • Experience with vector databases (e.g., Chroma) and embedding pipelines., • LangChain or CrewAI for orchestration; MCP servers for integrations., • Security hygiene (secrets, permissions, least-privilege) and practical data-privacy basics., • Planning & execution in Linear (or similar). Tools & Stack • Backend/Runtime: Python (FastAPI), Node.js., • Datastores: PostgreSQL, MongoDB (as appropriate), Redis (caching/sessions)., • Vectors/Embeddings: Chroma (or similar)., • AI Models & APIs: Claude (Anthropic), Gemini (Google); Amazon Nova Canvas (vision), Deepgram (audio)., • AI Dev Tools: LangChain or CrewAI (orchestration), MCP servers (integration), GitHub Copilot / Claude Code., • Infrastructure: AWS (serverless functions), Docker (primarily for custom MCPs)., • Frontend (when needed): React/Next.js (for dashboards/admins, used selectively). Competencies & Behaviours • Communicates clearly with technical and non-technical teammates., • Takes ownership from concept to deploy and through maintenance., • Balances technical excellence with pragmatic delivery to meet business needs., • Adapts quickly to changing requirements and emerging tech; applies AI learnings., • Sets clear goals, tracks progress, and hits commitments; collaborates across disciplines. Why this role is a career launchpad • Own the code & the company. You step in as a Founding Engineer with a meaningful equity stake from day one., • Ship faster with AI at your side. Our workflow bakes in AI so you spend your time solving real problems—not boilerplate., • Ride a rocket. Our wider vision is big and the bar is high; we need driven people who can help us achieve an ambitious roadmap., • Grow like crazy. You’ll architect, build, and launch multiple products each year. The shipping reps you’ll get in 12 months here would take 3–4 years in a typical startup. There’s a lot of work, it’s high intensity, and the expectation is to ship extremely quickly., • Learn from builders, not bosses. Work shoulder-to-shoulder with a team that has scaled VC-backed startups, closed multi-million-pound term sheets, and collaborated with 1,000+ creators across formats and categories.

Booking Agent More Live | London. As a Booking Agent, youll be at the forefront of creating unforgettable live music experiences. Acting as the primary contact for clientsfrom the initial booking through to the performance.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Software Engineering As a Copilot studio specialist, you will contribute to the build, implementation, testing and maintenance of Copilot studio solutions, as well as building and integrating with the wider Power Platform and Dynamics 365. You will bring a wealth of knowledge across the whole of the Power Platform to our projects and clients. Utilising a cross spectrum of technical skills, you will be able to build applications, advise on solutions, and drive adoption of Copilot and the Power Platform. Working as a team for large projects or on their own for short term engagements, a Microsoft Copilot Engineer will ensure a solution meets the needs, goals & objectives of our clients. We bring the most innovative solutions to our customers, utilising the full suite of applications of the Power Platform and beyond. Defining an end-to-end solution that matches the requirements. This will utilise the wider Microsoft stack, including Azure and Dynamics 365. Our Microsoft Copilot Engineers also have a strong focus on DevOps practices which is essential to deliver enterprise-grade solutions. We put a lot of time and effort into the Microsoft community; we invest in doing things right and have plenty to say on the subject. We are active on social media, conferences and at user groups where we are regularly carrying out talks or organising the groups. You will join a community of over 150 people that deliver some of the biggest and most exciting IT programmes, all built on Microsoft technology across Power Platform and Dynamics 365. Join a team that is delivering projects with a positive social impact and at the forefront of technology trends with a comprehensive delivery methodology and technical accelerators. You’ll be working with people ranging in experience, from early and emerging talent to specialists. With training and development support all the way through your career and clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health) you will never have a dull moment or find yourself short of challenges! Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) • Lead the design, development and implementation of Copilot agents and agent flows to meet user needs within a delivery team., • Design both low and pro code extensions of Copilot and share best practices., • Be part of the designing solutions and implement configurations for Dynamics 365 and the Power Platform, extending the capabilities where needed through customisation., • Build solutions as part of an agile team using declarative tools, backed by Microsoft and using our own technical accelerators. You will be part of teams that follow software engineering best practices, and you will have a say in the design of a solution., • Energy and excitement about the Power Platform, the technologies and capabilities it offers, and knowledge of its limitations., • Good understanding of the configuration of agents and agent flows via Copilot, understanding the underlying technology, prompts and agents., • An understanding of best practices and use cases for Copilot and AI., • Hands on experience with Dataverse and Dataverse for Teams as part of implementing Power Platform solutions., • Hands on experience in the setup of Continuous Integration (CI) and Continuous Delivery (CD), ideally using Azure DevOps., • A passion for and experience with industry-wide standards and best practices when designing and building solutions in Dynamics 365 and the Power Platform., • Experience delivering according to an agile methodology, working in collaborative teams in a commercial environment., • An understanding of the broader Microsoft technology stack and an ability to leverage it to create powerful solutions., • A desire to continually develop your knowledge of new functionality in the Microsoft technology stack, shown by recent exams and certifications., • You may have an interest in Microsoft Azure development and integration, in particular, Azure serverless (Functions, Logic Apps), API and API Management and Azure Service Bus. If you don’t currently have experience, we can help develop them. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Capgemini. Get The Future You Want. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want |