Logistics Coordinator
hace 14 horas
Stoke-on-Trent
Transport Coordinator The driving force behind smooth, efficient transport operations and great customer service! I am working with a global, well-established and family-run business within the automotive industry - more specifically commercial vehicle supply, export, and freight forwarding. Passionate about quality and committed to exceptional customer service, my client has continued to grow consistently over the past 30+ years, supplying vehicles to customers across the UK and worldwide. With the business going from strength to strength, this is a genuinely exciting time to join the team, and they are now looking to welcome a new Transport Coordinator to support their busy and fast-paced sales and operations department. £28,000 - £37,000 DOE Monday to Friday 8:00am - 5:30pm Weekend working on a rota basis (approx. 1 in 4 weekends - relaxed/remote) Role As the Transport Coordinator, you will join a friendly, collaborative team and act as the first point of contact for customers - whether in person, over the phone, via email, or WhatsApp. The customer base is global and varied, so efficiency, professionalism, and excellent communication are key. In addition to managing inbound enquiries, you will play a vital support role across sales administration, exports, logistics coordination, and office operations, helping to ensure vehicles are correctly prepared, documented, and transported to their destination efficiently. Typical duties will include: Liaising with customers worldwide via phone, email, and WhatsApp (no additional languages required - translators used where needed). Handling customer queries promptly and professionally for both new and existing clients. Sales order processing, preparing quotations, and following up sales leads (no hard sales or targets). Advertising and uploading vehicle stock online, including photos and written descriptions. Account management and maintaining strong customer relationships. Coordinating transport planning and logistics - including checking and confirming what loads/vehicles are going where and ensuring correct allocation to transport schedules. Managing export processes end-to-end, including completion of all export documentation, customs paperwork, and shipping paperwork requirements. Liaising with transport providers, freight forwarders, and internal teams to ensure smooth delivery schedules. Generating documentation, including invoices (pro-forma), vehicle paperwork, and export documentation. General freight forwarding and export administration. Handling data input accurately across internal systems. Managing the vehicle key system (tracking, signing keys in and out). General office administration: scanning, filing, emails, logbooks, and record keeping. Producing reports using Excel and assisting with administrative projects as required. Working collaboratively with the wider office team and supporting ad-hoc tasks when needed. Maintaining accurate customer records in line with GDPR and confidentiality requirements. Assisting with vehicle handovers and sales completion. Requirements To be successfully shortlisted, you will ideally have previous experience in logistics coordination /export administration, and you will naturally demonstrate a proactive, organised, and service-driven approach. In addition to this experience in general office administration/ sales coordination/sales support/ customer, or customer service would also be welcomed. To succeed in this role, you will also have: Strong IT skills, with confidence using Microsoft Office (especially Excel) and internal systems. Excellent written communication skills, with strong grammar and attention to detail. Proven ability to multi-task and prioritise effectively in a fast-paced environment. Good numerical skills and experience handling invoices or quotations. A meticulous and accurate working style. Strong problem-solving skills and the confidence to use your own initiative. A personable, confident manner and a genuine enjoyment of customer interaction. A flexible, team-focused attitude and willingness to support colleagues when required. Additional Information Statutory Sick Pay 20 days holiday + Bank Holidays Maternity Leave Pension scheme On-site car parking Christmas period shutdown Excellent training and development opportunities Generous performance-based pay reviews Relaxed, friendly, and supportive working culture Hands-on, approachable management team This is a brilliant opportunity to join a stable, fast-growing business offering long-term career progression, development, and recognition for hard work. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered. Please note: Safer Hand Solutions are acting as an employment agency on behalf of a client. By applying, you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact shortlisted candidates but may also contact you regarding other suitable opportunities
