Managed service provider jobs in United Kingdom - Page 8

Proven experience in a Third-Line role within a Managed Service Provider (MSP) environment.

A leading Managed Service Provider is seeking an Account Manager to support established clients and ensure high service satisfaction. In this hybrid role, you will manage key client relationships, identify growth opportunities, and work closely with internal teams to deliver IT solutions. Ideal cand

Line Support Engineer, Managed Service Provider Service Desk Analyst, Managed IT Service Engineer or Managed IT Services. Role can be known as a Service Desk Engineer, Service Desk Analyst, MSP Service Desk,. Focus IT has the pleasure with working alongside this well established IT Managed Services

A leading technology managed service provider is seeking an ambitious Account Manager Sales Executive to join their Epsom office.The role involves generating revenue from existing accounts, managing client relationships, and ensuring excellent customer service.With a competitive salary of £30K and

A growing technology services provider in the UK is seeking a commercially astute Sales Director.The ideal candidate will have extensive experience in managed service environments and a proven track record in driving revenue growth.Responsibilities include leading the sales operations, expanding str

London-based IT service provider that helps businesses with managed IT, cybersecurity, and AI solutions. Carry out scheduled and ad-hoc site visits, ensuring client systems are secure, up-to-date, and aligned with best practices. Travel to client sites, generally within walking distance of the offic

We are actively recruiting for an Electrical Engineer to work on a continental shift rota covering 12-hour days and nights. This Electrical Engineer role will be based in Canary Wharf, working for a global managed services provider supporting their client, a global financial services orginsation. This position provides an excellent opportunity for an Electrical Engineer with an NVQ Level 2 in Electrical Installation to develop towards NVQ Level 3, with full support and training provided. It is a great opportunity for an ambitious Electrical Engineer to progress their career within a critical environment and gain valuable exposure on a high-profile site. As an Electrical Engineer, you will be responsible for: • Supporting the shift team in the provision of engineering services., • Day-to-day interaction with the Building Management System (BMS)., • Completing and maintaining planned preventative maintenance (PPM) records., • Carrying out general housekeeping duties across plant and technical areas., • Promoting and maintaining best working practices at all times., • Ensuring compliance with all QHSE policies and procedures., • Supporting colleagues to maintain strong motivation and commitment to the client, contract, and company., • Taking a proactive approach to resolving day-to-day engineering issues., • Monitoring and reviewing permits and safe systems of work for all maintenance activities., • Understanding and following all emergency procedures., • Interfacing with tenants and clients at all levels., • Working closely with other departments to ensure seamless service delivery, including project teams., • Demonstrating and upholding the company’s behavioural standards. To be considered for this Electrical Engineer role, you must hold the following qualifications: • NVQ Level 2 in Electrical Installation (minimum), • BS 7671 Wiring Regulations – 18th Edition This is an exciting opportunity to join a leading organisation as an Electrical Engineer within a critical environment. In return, our client offers a competitive salary, exposure to a high-profile critical site, and funded training to support your development and career progression

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Events Coordinator to join our team and deliver exceptional event and workplace experience. As an Event/Admin Coordinator, you will be responsible for ensuring the seamless delivery of all office events. Working in partnership with internal and external stakeholders, you will ensure every event is executed to the highest standard and in full compliance with Health and Safety requirements and office event guidelines. Innovation and excellence are at the heart of what we do. Within this role, you will be accountable for continuously reviewing and updating event processes, ensuring all event guides remain current, and identifying opportunities to enhance the quality, safety, and efficiency of event delivery. The role will require strong coordination, planning, and leadership skills to guarantee that all event requirements - such as supervision, security, and support services - are properly managed. You will oversee the smooth running of events across all UK offices and ensure a best-in-class workplace experience. Key Responsibilities: Lead on the drafting, approval, and ongoing maintenance of the Event Policy, ensuring it remains current and compliant with all relevant standards. Take full responsibility for the end-to-end management of all events and large meetings across all client sites, ensuring flawless planning and execution. Manage all location requirements, including meeting room allocation, logistics, and setup for both internal and external client events. Ensure clear and consistent communication with all stakeholders, providing regular updates throughout each event's lifecycle. Oversee Host team requirements at event locations to ensure a seamless and professional attendee experience. Provide management information and reporting to the client, including delegate numbers, meeting room utilization, and financial summaries. Produce detailed post-event ("wash-up") reports following all major or complex events, highlighting successes and opportunities for improvement. Ensure all events are delivered in compliance with licensing, health, safety, and environmental requirements. Plan, coordinate, and execute client events, maintaining flexibility to support event operations outside of normal business hours when required. Provide logistical support for internal events and meetings, collaborating with the wider Workplace Operations team to deliver seamless setups and event execution - including space configuration, décor, catering (F&B), gifts, and related requirements. Support on-site operations, which may occasionally involve physical setup tasks such as moving furniture or preparing event spaces.JOB DESCRIPTION Manage on-floor stationery stocks, ensuring timely replenishment of toner, paper, laminating, and binding supplies across designated areas and meeting rooms. Possess a working knowledge of basic hand tools (training will be provided as needed). Take full ownership of your floor and surrounding areas, maintaining cleanliness and condition, reporting issues via Concept, and ensuring all service requests are completed within agreed SLAs. Manage deliveries and support operations: Oversee and report on deliveries, update staff on events and news, promote the "One Team" culture, assist with service delivery, and provide ad hoc admin support. Support building and mailroom activities: Conduct building inductions when required, and manage mailroom tasks including courier bookings, inventory, and post/gift distribution. Person Specification: Experience in Administration or Event Coordinating, Treat people the way they want to be treated - fostering respect, empathy, and understanding. Bring contagious energy and positivity to every interaction. See every day as a new opportunity to shine and show up with enthusiasm. Maintain a proactive mindset and can-do attitude, even in fast-paced or changing environments. Be highly organised and efficient, mastering task management and prioritisation. Anticipate and resolve potential issues before they become problems. Strong communication and interpersonal skills, building great relationships across teams and suppliers. Flexible, adaptable, and resourceful - thriving under pressure and during live events. Detail-oriented with a passion for creating smooth, high-quality experiences for others

Security Solutions Architect Location: London (Hybrid) Salary: £50,000–£70,000 + Performance Bonus The Opportunity- Security Solutions Architect Aztrum Recruitment is partnering with a well-established UK technology services provider to recruit a Security Solutions Architect. Our client is a privately owned IT services organisation with a strong reputation across cybersecurity, cloud, and managed services. With consistent year-on-year growth and strategic partnerships with leading security vendors, they are recognised not only for their technical expertise but also for their collaborative and people-focused culture. This role is ideal for a security-focused technical professional who enjoys working in a client-facing environment, supporting sales initiatives, and designing modern cybersecurity solutions within an MSP or IT reseller environment. The Role- Security Solutions Architect As a Security Solutions Architect, you will be a key member of the Solutions Engineering team, delivering high-quality technical pre-sales support across a broad cybersecurity portfolio. This is a highly customer-facing role where you will work with both prospective and existing clients to understand their security challenges and translate technical requirements into clear, commercially aligned solutions. You will collaborate closely with the sales team to qualify opportunities, design tailored solutions and develop proposals and tender submissions. The role will also involve representing the business in customer meetings, workshops, product demonstrations, and webinars — positioning the organisation as a trusted cybersecurity advisor. Key Responsibilities- Security Solutions Architect Deliver high-quality technical pre-sales support (both chargeable and non-chargeable) Act as a trusted technical advisor throughout the sales lifecycle Support opportunity qualification and discovery sessions alongside sales teams Deliver engaging product demonstrations at client meetings, events, and webinars Design and deliver tailored Proof of Concept (PoC) engagements Evaluate and compare security technologies to recommend best-fit solutions Contribute to solution architecture, proposals, scopes of work, and tender responsesSkills & Experience- Security Solutions Architect Essential- Security Solutions Architect Experience in technical consultancy, pre-sales, or customer-facing project delivery within an MSP or IT reseller environment Strong IT infrastructure background with a focus on cybersecurity Ability to produce high-quality customer-facing documentation Strong commercial awareness and the ability to align technical solutions with business objectives Excellent communication, presentation, and demonstration skills Strong organisational and time-management abilities Ability to engage with both technical and non-technical stakeholders UK-based with flexibility to travel as required Full UK driving licence and right to work in the UKDesirable- Security Solutions Architect Certifications or experience with vendors such as Sophos, Fortinet, N-able, Mimecast, Barracuda, Microsoft, or similar Experience delivering webinars, workshops, or customer-facing events Strong understanding of modern cybersecurity principles and best practices Experience contributing to technical thought leadership or security-related contentWhat’s on Offer- Security Solutions Architect Competitive base salary plus performance-related bonus 25+ days annual leave plus bank holidays (increasing with length of service) Flexible and hybrid working arrangements Private medical insurance Healthcare cash plan Discounted gym membership Cycle-to-work and electric vehicle schemes Paid charity day Free onsite parkingFor further information about this opportunity, please contact Kylie at Aztrum Recruitment on (phone number removed)

Primary Teachers (QTS) – Hornchurch Area Location: Primary Schools across the Hornchurch area (Havering) Pay: Aligned with teacher union guidance Contract: Full-time / Part-time / Flexible Start Date: ASAP We are recruiting experienced Primary Teachers to provide general cover in primary schools across the Hornchurch area. This role is ideal for candidates with proven primary teaching experience who are confident managing classrooms and maintaining a calm, engaging learning environment. Teachers will deliver pre-set work only. Key Responsibilities: Supervise classes during teacher absence Deliver pre-set work to pupils Manage behaviour in line with school policies Requirements: Qualified Teacher Status (QTS) – essential Experience teaching in primary schools Strong classroom and behaviour management skills Why work with the Supply Register: ✔ Flexible or long-term general cover roles ✔ Direct work with schools as a Managed Service Provider (MSP) ✔ Ongoing CPD opportunities If you are an experienced Primary Teacher with QTS and are looking for flexible or long-term cover work in primary schools across the Hornchurch area, we would love to hear from you. Apply today to join the Supply Register

Cover Supervisors and Teachers (QTS) – Lewisham Location: Prendergast Vale, Prendergast Ladywell & Prendergast School, Lewisham Pay: £100 to £163 per day (aligned with teacher union guidance) Contract: Full-time / Part-time / Flexible Start Date: ASAP We are recruiting experienced Cover Supervisors and teachers with QTS to provide general cover at Prendergast Vale, Prendergast Ladywell, and Prendergast School in the Lewisham area. These are well-established secondary schools with supportive staff and excellent behaviour systems. This Cover Supervisor role is ideal for candidates with proven experience or qualifications in secondary schools who are confident managing classrooms and maintaining a calm, focused learning environment. Both Cover Supervisors and teachers with QTS will supervise classes and deliver pre-set work only. Key Responsibilities: Supervise classes during teacher absence Deliver pre-set work (no planning or marking) Manage behaviour in line with school policies Requirements: Experience as a Cover Supervisor, supply teacher, or teacher Secondary school experience Strong classroom and behaviour management skills Why work with the Supply Register: ✔ Flexible or long-term general cover roles ✔ Direct work with schools as a Managed Service Provider (MSP) ✔ Ongoing CPD opportunities If you are an experienced Cover Supervisor or teacher looking for general cover work at Prendergast Vale, Prendergast Ladywell, or Prendergast School, we would love to hear from you. Apply today to join the Supply Register

Role: 1st Line IT Engineer Location: London (client-facing with site visits) Salary: Up to £30,000 + bonus Benefits: Bonus, private healthcare, share scheme, strong wellbeing package Our client, a leading provider of managed IT and connectivity services, is looking for a 1st Line IT Engineer to join their growing support team. This role offers the opportunity to work across a varied client base, gaining exposure to multiple technologies while building your technical skillset in a fast-paced, supportive environment. What you’ll do Provide 1st line support across desktop, server, and network environments Take ownership of incoming service desk tickets and see issues through to resolution Troubleshoot across Windows, Mac, and remote desktop environments Support Microsoft technologies including Office 365, Exchange, and Active Directory Carry out system checks, monitoring, and documentation updates You’ll work closely with internal technical teams and external clients to deliver a high-quality support service, ensuring issues are resolved efficiently and professionally. What we’re looking for Experience in a service desk or MSP environment Working knowledge of Windows Server, Active Directory, DNS, and DHCP Familiarity with Microsoft 365, Exchange Online, and remote desktop services Understanding of networking fundamentals (TCP/IP) Strong communication skills and a customer-focused mindset The ideal candidate will bring a proactive attitude, a genuine passion for technology, and enjoy working in a fast-paced, client-facing environment. Why join? Clear progression opportunities within a growing technical team Exposure to a wide range of technologies and client environments Bonus scheme and employee share plan Private healthcare, life assurance, and income protection Strong wellbeing support including mental health resources Apply now to develop your IT career in a dynamic and supportive MSP environment

Teaching Assistants – Hornchurch Area Location: Hornchurch, Havering Roles: Teaching Assistant Pay: Aligned with teacher union guidance Contract: Full-time / Part-time / Flexible Start Date: ASAP We are currently recruiting dedicated and enthusiastic Teaching Assistants to support pupils in primary and secondary schools across the Hornchurch area. This role is ideal for candidates with previous school experience who are passionate about supporting children’s learning and development in a positive and inclusive classroom environment. Candidate must have experience with SEN. Key Responsibilities – Teaching Assistant: Provide 1:1 and small group support to pupils in the classroom Support pupils with special educational needs (SEN) including ASD, ADHD, and SEMH where required Assist the class teacher with lesson delivery and classroom activities Help maintain a positive, safe, and engaging learning environment Requirements: Previous experience working as a Teaching Assistant, SEN Teaching Assistant, or supporting children in a school setting – essential Understanding of SEN support strategies Patient, proactive, and supportive approach Ability to work well as part of a team Why work with the Supply Register: ✔ Flexible or long-term roles available ✔ Direct work with schools as a Managed Service Provider (MSP) ✔ Ongoing CPD and training opportunities If you are an experienced Teaching Assistant looking for a rewarding opportunity supporting pupils in schools across the Hornchurch area, we would love to hear from you. Apply today to join the Supply Register

Radius is seeking a IT Services / Telco Services Product Manager for our Technology lead client based in London. You must have experience of services product for a services organisation and ideally with MS Stack, Cyber Security and other services generally provided my a Managed services provider JOB OVERVIEW Product Manager will be responsible for seeking and developing growth opportunities of the company’s services and products. Working with multi-functional teams, lead and manage the life cycle of a product, conducting market research, market survey and customer survey, creating the business plan, liaising, and managing third party partners. Supporting the Legal team in preparing contracts and service description operating flows. Key tasks: • Contribute to and prepare service and product plans for the company to enhance its DC connectivity business, supported by market research. Scanning market intelligence exploring business opportunities., • To coordinate service and product plans collaborating with business partners., • To improve the company's existing product offerings understanding latest customer needs and market trend., • Project Management: to proactively and professionally manage the entire “project cycle” from lead generation and lead management to prospecting, arranging appointments, preparing proposals and presentations, negotiating, closing and handing over new partnership developments to the business., • Analysis: to provide analysis on optimal options based on accurate analysis on Pros/Cons. Analysis should be based on the acquired information and results such as sales trend. In addition, visualization of potential risks and clarification of risk levels., • Support the company’s service and product partnerships with 3rd party companies, pre- and post- launch, assisting them in accomplishing their individual business commitments., • Responsible for products and services including defining service conditions, developing and managing order and operation process, and documentation. Essential requirements: • Experience for Product Development for ICT business or data centre, • Experience for Project management which including the external members., • Evidence of delivering significant financial and non-financial benefits to a commercial organisation., • Strong commercial acumen and a proven track record of identifying, managing and closing new business opportunities, • Proficient analytical skills and a measured approach to decision making., • Ability to communicate effectively at all levels, within the business and with suppliers

FULLY REMOTE INSIDE IR35 CONTRACT ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a AWS Consultant on a contract basis. Key Responsibilities: Lead and support the migration of virtual machines and workloads from legacy infrastructure into AWS using migration tooling and automation Design and implement AWS infrastructure components including networking, compute, and storage in line with high-level architecture Establish and maintain multi-account AWS environments with appropriate governance, monitoring, and access controls Collaborate with security and networking teams to ensure secure connectivity, encryption, and edge protection throughout the migration lifecycle Contribute to post-migration optimisation activities, including service refinement, cost efficiency, and operational readiness AWS Landing Zone enhancements in line with customer requests. Capturing of design changes in alignment Migration of pilot resources from on-premises environment to AWS Landing Zone Key Skills: Strong hands on experience with AWS services such as EC2, VPC, S3, EBS, IAM, and CloudWatch Proven experience delivering cloud migrations using tools such as AWS MGN or similar replication technologies Solid understanding of networking concepts including segmented environments, routing, and hybrid connectivity Knowledge of cloud security principles including identity management, encryption (KMS), and threat detection tools (e.g., GuardDuty, Security Hub) Ability to work in fast paced environments with evolving requirements and tight delivery timelines. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ

Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don’t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance Senior IT Sales (MSP) Holborn, Central London (Hybrid – 2-3 days onsite) Negotiable Base - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards – Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over 12–24 months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients’ operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You’ll Be Doing Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over 12–24 months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What’s In It For You Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days’ annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Job Title: Desktop Support Analyst Contract Type: Permanent, Full Time Salary: Up to £38,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift Pattern What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Microsoft 365 applications and end-user support • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Our client is market leader within the care industry and work with 43 local authorities and county councils, and provide direct services to HM Government Home Office. They have become the provider of choice to so many local authorities UK wide and continue to set unprecedented care standards within the industry. The organisation specialises in providing best-in-class residential care for children and young people who have complex needs. They endeavour to create a safe environment that is homely and nurturing, enabling positive relationships to be formed and for children and young people in their care to make progress in all areas of their development. Our client are currently looking to recruit a Dual Registration Children's Care Home Manager to oversee 2 Care Homes based in East London (E11). JOB OUTLINE The aim of the role is: - To be responsible for shaping and delivering the residential homes and managing the team to achieve the same. - To support children aged from 8 to 18 years old who have complex behavioural, emotional, and social difficulties. Your focus will be centred on the needs of each child. - To provide high quality care services that support the needs of the residents, and to be an advocate for their wellbeing. - To provide strong, motivational leadership to staff. DUTIES AND RESPONSIBILITIES - To have overall responsibility for managing referrals into the service from a variety of sources and maintaining full occupancy. - To produce a development plan for the service that ensures the delivery of high quality, clinically informed practice. - To ensure all clinical practices and medication processes within the home are conducted in line with legislation. - To ensure that safe working practices are always employed by all staff in accordance with the Health and Safety at Work legislation. Co-operate with designated personnel exercising their responsibilities in relation to the Health and Safety at Work Act. - To ensure all children and young people in residence at the home have their risk and needs assessed, and that these assessments are regularly reviewed and updated. - To ensure that high quality support and transition services are provided to young people in line with the service specifications and placement plans required by the relevant local authorities. - To ensure that professional ethics and behaviour are always demonstrated by all staff. - To actively co-ordinate the service provision and be a focal point for support, advice, and coaching to all staff within the home. - Maintain a clean and safe environment; ensure that the physical state of the building is maintained to a high standard and that all repair/maintenance problems are dealt with promptly. - To be accountable and take responsibility for liaising with regulatory organisations in relation to the way the home is managed. - To ensure that the company's financial and administrative procedures are adhered to and to work within a set budget. - To safeguard children and young people through sound management strategies, collaborative working with external agencies and emergency services, and compliance with local authority safeguarding procedures. - To support staff to achieve the highest standards of care for all residents. - To assist in the management, appraisal, supervision, and support of all residential staff. - To co-ordinate and monitor casework and administrative functions, including rotas of the home and evaluate standards of performance. - To ensure the home operates in accordance with legislations, standards, and guidance e.g., Children’s Homes Regulations including Quality Standards 2015, Children Act 1989, The Children’s Home (Amendment) Regulations 2011, and Care Standards Act 2000. JOB REQUIREMENTS - Qualifications are essential, i.e., Level 5 Diploma in Leadership and Management, Children & Young People’s Services, or equivalent. Or a willingness to undertake training within 6 months of commencement of employment. - At least two years’ experience relevant to residential children's care within the last five years. - At least one year of experience supervising and managing professional staff. - Sound knowledge and understanding of Children Homes regulation including Quality Standards 2015, The Children’s Homes (Amendment) Regulations 2011, Care Standards Act 2000, Ofsted and related legislation, and policies and procedures. BENEFITS - 31 days holiday (inclusive of bank holidays) - We're rewarding New Starters with a Welcome Bonus! - Relocation package! - Company Car - Birthday Treats - Because your special day matters! Receive a £100 birthday gift each year, just for being you. - Employee Referral Bonus - Know someone great? Refer them and earn £250 when they join and another £250 when the pass probation - Long Service Recognition - We celebrate loyalty! Enjoy a £50 reward on your 3-year anniversary, £100 at 5 years, and a fully paid weekend getaway to mark your 10-year milestone. - Pension with NEST Pensions - Access to Sage Employee Benefits - 24/7 access to our Employee Assistance Program - 24/7 access to an OnDemand GP Service - Enrolment and funding to required qualification(s)

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us? We are currently seeking a Payroll Executive to join our team in SD Worx Ireland. This is a fantastic opportunity to be part of a growing, fast paced international business. About the role: As a Payroll Executive you will be responsible for delivering a managed payroll service to clients in a professional, friendly, efficient manner leading to continued business retention and growth as well as support your colleagues, offering guidance and appropriate assistance as and when necessary. You will also support and on occasion deputise for the Operations Team Manager (OTM) liaising and communicating appropriately and effectively with team members, managers and other contacts alike. What do we have to offer? A dynamic hybrid environment: a minimum of 1 day in the office (other 4 days are flexible on working from home or office - whatever works for you) 25 days holiday + public holidays (including the ability to buy an additional 5 days holiday) Pension (6% matched) Medical healthcare - employee or cash option Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) Referral program Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Which tasks can you expect? Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines. Validating and inputting data received to agreed deadlines. Checking inputted data and making all relevant corrections before the live run Handling routine, non-routine and complex customer queries regarding payroll and HR related issues. This will include liaising with both internal and external contacts like team leaders, Tax Office etc. Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time. Ensuring all tasks associated with each payroll in the team are performed within agreed deadlines Writing ad hoc reports / exports to agreed deadlines and costing appropriately Managing all aspects of Tax Year end processing for their customer base Communicating effectively to customers (internal & external) on an appropriate basis Provision and delivery of their performance statistics to the team leader on a monthly basis to meet team leader reporting requirements. Actively looking for improvements that could drive process efficiencies and profitability. Contribute effectively to Team Meetings, completing tasks and giving updates where necessary. Deputising as and when necessary for the Operations Team Manager this includes liaison and response to SDM/ Operations Managers requests, working side by side with the other OTMs and having the confidence (backed by OTM delegation) to make relevant decisions. Supporting the OTM in managing team performance identifying development needs within the team and assisting in the development of others. Supporting and sharing knowledge with colleagues to contribute to the effectiveness of the team and to achieve the locations success. This may include providing cover for other team members as and when necessary. Actively involving colleagues in relevant tasks or projects. Using initiative to explore ways to improve processes, performance and aspects of their role. Actively share and promote best practice methodologies throughout the Service Centre. To actively support the SDM/ Operations Manager in improving colleague engagement across the department. To take responsibility for own personal development plan in line with Company objectives and values Offer guidance and direction and assist the team with difficult payroll issues. Ensure payroll delivery meets all governance, legal and compliance standards. Continuous Improvement of processes and practices. Consistent review of system level controls and reconciliation Support any / all internal and external payroll audits. Excellent knowledge of Irish payroll including statutory payments and pension plans. Coordination of Taxes / Social Charges, Pensions, Insurance payments. Distribute payment statements (digital or paper). Manage client relationships. Collect daily, weekly, or monthly timesheets. Process bi-weekly, weekly monthly, quarterly, and annual payrolls in accordance with payroll cycle. Accountable for collection and processing of client monthly payroll instructions and monitoring results and validating accuracy. Prepare employees compensation by the end of each pay period using payroll software. Carry out payroll checks are required. Coordination of Taxes/Social Charges, Pensions, Insurance payments. Respond to / address HR and / or employee queries arising on supported payrolls. Keep informed and trained on latest payroll regulations / updates for entities supported. Ensure compliance with Data Privacy and Protection Guidelines (GDPR) Schedule bank payments. Distribute payment statements (digital or paper). Report on payroll costs. Ensure wages and tax withholdings comply with regulations. Enter new employees data (e.g. bank accounts and tax identification numbers) into internal databases. Answer questions about compensation, benefits, taxes and insurance deductions What do you have to offer? Experience of working in a volume-based payroll operations environment IPASS qualified or in the process of becoming qualified Demonstrable written and verbal communication skills using a variety of media dependant on the situation. Demonstrable knowledge of PC literacy and software usage of Word and Excel Experience in up to date and upcoming changes to payroll legislation. Can actively share updates from payroll sources including HMRC Podcasts, HMRC Employer Bulletin, The Chartered Institution of Payroll Professionals (CIPP) A visible commitment to quality processes and the ability to challenge and influence change (if necessary) to established procedures. Demonstrable experience within a customer service environment and ability to prioritise conflicting workloads Has been involved in the day to day operation of a payroll department. Actively involved in running payroll, filing returns and dealing with employee queries. Excellent computer literacy (MS Office, SAP, etc.). Strong maths skills with an ability to spot numerical errors. Ability to handle confidential information and prioritise and handle a high volume of Payroll Team queries. A clear, fast thinker who displays great attention to detail and analytical ability. Excellent organisational skills with the ability to work on own initiative and perform well under pressure with tight deadlines. Works well under pressure UK payroll experience, while not a necessity, would be an advantage. From many places, we work as one, moving from better to best together. SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life. TPBN1_UKTJ

Join Our Team as an Executive Assistant to the CEO! Are you an experienced Executive Assistant who thrives in a fast-paced, global environment? Do you enjoy being the trusted partner behind a successful executive team? Our client, a leading provider of AI-powered cybersecurity services, is looking for a highly organised and proactive Executive Assistant to support their CEO and Executive Leadership Team. If you have a "get it done" mindset, excellent communication skills, and the ability to manage competing priorities with professionalism and discretion, this could be the perfect opportunity for you. Location This role must be based within the Eastern Standard Time (EST) zone, aligning with the CEO's location in North America. ✈️ Travel: Occasional domestic and international travel may be required to support the CEO with key meetings, events, and leadership engagements. About the Organisation Our client is on a mission to become the most trusted, always-on security partner, delivering AI-powered Managed Extended Detection and Response (MXDR) services. By combining advanced AI technology with deep human expertise, the organisation helps businesses detect, prevent, and respond to cybersecurity threats more effectively. Their proprietary AI and collaborative service model enable security teams to operate faster, smarter, and more strategically, while maximising the value of the Microsoft Security tools customers already use. Your Mission As the Executive Assistant to the CEO, you will play a critical role in enabling leadership effectiveness. Acting as a trusted partner, you will manage schedules, coordinate global travel, support strategic operations, and ensure the CEO can focus on leading the organisation. This role requires sound judgement, strong operational awareness, and the ability to anticipate needs before they arise. Key Responsibilities Scheduling & Executive Support * Manage and maintain a dynamic, constantly evolving calendar for the CEO. * Coordinate internal and external meetings across global time zones. * Act as a key liaison between the CEO, internal teams, and external partners. * Serve as a gatekeeper and advocate for the CEO's time, ensuring schedule efficiency and balance. Travel Management * Coordinate all domestic and international travel arrangements, including flights, transport, accommodation, and detailed itineraries. * Ensure smooth travel experiences and adapt plans quickly when changes occur. Operational Support * Apply strong operational understanding to support leadership effectiveness and responsiveness. Administrative Support * Manage expense reports and reimbursements for the CEO. * Provide additional administrative support as required. Board & Leadership Coordination * Organise logistics and materials for global board meetings. Projects & Events * Coordinate internal and external events on behalf of the CEO and Executive Team. * Support leadership initiatives and projects across the organisation. ✨ What We're Looking For Experience 5+ years' experience as an Executive Assistant supporting C-suite leaders in a fast-paced, global environment. Experience in the Technology or SaaS Industry Extensive experience managing complex schedules and international travel logistics. Strong understanding of business operations and executive priorities. Skills Highly proactive self-starter able to work independently with minimal supervision. Strong interpersonal skills and the ability to work with senior leaders and stakeholders globally. Exceptional attention to detail and organisational skills. Excellent verbal and written communication skills. Ability to manage multiple priorities and adapt quickly in a dynamic environment. Strong project management capability with the ability to drive tasks through to completion. Proficiency with Microsoft Office Suite and strong digital literacy. Flexibility to respond to communications outside of standard business hours when required. Personal Attributes Passionate about helping others succeed and supporting leadership teams. Highly professional, discreet, and able to maintain strict confidentiality. Resourceful problem-solver with strong judgement and initiative. Collaborative and culturally aware, with a global mindset. Adaptable and comfortable working in a rapidly evolving environment. A positive contributor to company culture. What We Offer Our client has been recognised as a top place to work and offers: Competitive salary and benefits package Opportunities for professional development Access to management and Microsoft training A collaborative and innovative global team environment Ready to make an impact at a cutting-edge cybersecurity organisation? Apply today and support leadership in shaping a more secure, AI-powered future. Please note this job is being advertised by the Central London branch! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

The Role Role Summary As the strategic architect of the Group’s security services, the Head of Security Services shapes and delivers a unified vision for cyber security across a global, federated enterprise and 85+ businesses grouped into 10 divisions. Reporting into the Group Chief Information Security Officer (CISO), this leader is responsible for overseeing day-to-day operational cyber security capabilities, ensuring robust, efficient, and coordinated first and second line security operations that protect the Group’s people, systems, and data from cyber-attacks. By setting the direction for security services, championing the adoption of centralised capabilities, and driving continuous innovation, this role ensures that the security operations are robust, adaptive, and future-ready. With oversight of daily technical security functions and a relentless focus on operational excellence, the Head of Security Services builds and empowers high-performing teams to deliver 24/7 threat detection, rapid incident response, and proactive risk management. This includes ownership of security controls, security testing, tech assurance and vulnerability and threat management, and incident response across the organisation. Collaboration is at the heart of this position. By working across the GCS Leadership Team, with business and technology stakeholders, and with industry experts to align strategy, share intelligence, and drive a single, cohesive approach to security services, this leader ensures the Group not only meets but sets the benchmark for security services in a dynamic digital world. Role Responsibilities/Accountabilities Key Responsibilities: Strategic Leadership & Vision • Establish a costed strategic vision for security services across the Group’s global, federated enterprise. • Evangelist for adoption of central services and drives alignment to a single security services vision. • Define, maintain, and regularly review the security services service catalogue and SLAs, clearly articulating what “good” looks like. • Integrates AI and modernises security operations using latest technologies. • Ensure security operations support organisational resilience and disaster recovery objectives. • Collaborate across verticals with the GCS Leadership Team. Operations & Service Delivery • Oversee daily operations of technical security functions, working collaboratively with the SOCs to provide 24/7 visibility and threat detection ensuring services are resilient, risk-aware, and aligned with business needs. • Regularly review and modernise SOC processes, technologies, and talent. • Partner with MSSPs and build solid vendor relationships to deliver the security strategy. • Define and collect metrics/KPIs, regularly reporting to leadership on SOC events/incidents and overall effectiveness. • Review metrics at a group level and adjust services strategy accordingly. • Management of the security technology stack and continuous improvement of services. Incident Response & Threat Management • Serve as incident commander (including on-call), leading cyber incident response activities. • Lead on cyber incident response activities and contributing to incident management activities by advising on incident identification, assessment, classification, escalation, investigation, mitigation, monitoring and reporting to help ensure cyber incidents are managed in a timely and effectively manner to limit impact. • Drive the development of threat management, threat modelling and identification of new threat vectors by keeping up to date with industry activity and methodology, to help ensure key assets are protected. • Lead threat hunts to proactively discover potential compromises. • Lead and coordinate red teaming, penetration testing, and exercising to assess and enhance the quality of services delivered by SOCs. • Red/purple teaming to ensure standard of services—testing quality of services delivered by various SOCs. • Exercise incident response capabilities. Threat Intelligence & Tech Assurance and Vulnerability Management • Drive the development of threat management, threat modelling, and identification of new threat vectors. • Maintain up-to-date awareness of cyber threat intelligence and emerging attack vectors, always evaluating the materiality of the threat. • Liaise with industry experts and update strategy in line with the threat landscape. • Lead a threat-led, risk-based vulnerability management programme, ensuring timely remediation in collaboration with IT. • Own insider threat and data loss prevention (DLP) initiatives. • Lead the emergency patching vulnerability management programme ensuring threat-led and risk-based prioritisation, along with collaboration with IT for timely remediation. • Own and manage key security controls ensuring they are deployed, tuned, and monitored effectively across cloud and on-premise assets, along with managing the vendors that are responsible for supporting the Group. Team Leadership & Performance • Lead a high-performing team of cyber and project professionals, driving strategy, innovation, and continuous improvement across protection capabilities including SOC, Security Engineering, Technical Assurance and Vulnerability Management. • Manage team performance and cost base, making informed financial decisions and supporting portfolio-level investment planning. • Provide technical leadership and act as a subject matter expert on information security best practices. Collaboration & Stakeholder Engagement • Collaborate across the GCS Leadership Team and with cross-functional stakeholders. • Work with Head of Manufacturing / OT security to align security operations elements in manufacturing. • Collaborate with cross-functional stakeholders to assess and mitigate risk, while maintaining a forward-looking roadmap for cyber capabilities. Experience, Knowledge, Skills & Attributes Essential • A certification such as CISSP CISM, GIAC, or equivalent. University Degree qualified in an engineering discipline ideally with Cyber Security Engineering, Computer Science, Information Technology, or Computer and Electronics engineering. • Prior experience of building security teams and a global delivery operations support model. • Demonstrable experience of building and running a technical assurance function. • Demonstrable knowledge of industry standards such as NIST and ISO27001. Knowledge of relevant regulations such as GDPR, NIS2, and EU AI. • Exceptional analytical and decision-making abilities during BAU and incidents. • Experience in leading cybersecurity incidents, implementing response procedures, and driving continuous improvements, and optimising security tools and technologies to enhance operational efficiency. • Hands-on experience in threat detection and prevention, including expertise in SIEM, EDR, firewall management, or similar security technologies. • Ability to build relationships and engage with all levels of management, communicating complex technical issues to a range of audiences. • Experience of managing service level agreements, commercial engagements, and supporting procurement with contract negotiations. • Demonstrable experience in designing, enhancing, and implementing security processes and policies. • Strong project management and leadership skills with the ability to prioritise both operational and project demands. Desirable • Experience of operating within federated environments or within an IT Service Management Provider / Consultancy • Experience managing external supplier relationships to secure the best value and service

Maintenance & Approved Electrician Permanent | Full-Time Guildford Area (Multi-Site) Optima is recruiting on behalf of a well-established, award-winning electrical services provider operating across electrical & mechanical services, energy efficiency, sustainability, facilities management, and life safety systems. Due to continued growth, our client is seeking Maintenance and Approved Electricians on a permanent, full-time basis to work predominantly across three long-term maintenance sites in the Guildford area. The Role This is a varied position covering both planned and reactive electrical maintenance within a defined local patch. You’ll be responsible for supporting multiple sites, with all works managed via a mobile app and full backing from an experienced team of Project Managers and central support staff. Key Responsibilities • Maintain and repair electrical systems in line with current IET Wiring Regulations, • Support both minor and major electrical maintenance works, • Ensure all work is completed in accordance with Health & Safety standards, • Carry out risk assessments and follow safe systems of work, • Liaise professionally with on-site facilities teams to ensure smooth day-to-day operations, • Accurately complete job documentation using mobile and paper-based systems Skills & Experience Required • City & Guilds 2330 Level 2 & 3 (or equivalent), • 18th Edition Wiring Regulations, • ECS Gold Card, • Full UK Driving Licence, • Clean DBS record, • Good IT and mobile device competency, • Inspection & Testing (C&G 2391 or 2395) desirable but not essential The Ideal Candidate • Strong problem-solving ability with a proactive approach, • Confident communicator with a professional manner, • Comfortable using mobile technology and digital systems, • Experience working within commercial and/or educational environments (desirable), • Quality-focused with a strong understanding of compliance and best practice What’s on Offer • Salary: £35,000 – £46,000 per annum (dependent on experience), • Holiday: 28–33 days (inclusive of Bank Holidays), • Overtime: Excellent overtime opportunities available, • Company vehicle & fuel card, • Mobile phone, • PPE and uniform provided, • Pension scheme, • Death in service cover, • Ongoing training and development opportunities, • Long-term stability with a forward-thinking and growing employer

We’re working with a leading London-based Managed Service Provider (MSP) and Cyber Security specialist, recognised as one of the UK’s top SME employers in both technology and overall workplace excellence. With strong partnerships across Microsoft technologies and a growing cyber security function, this organisation delivers tailored solutions to help clients improve performance, reduce risk and strengthen their security posture. This is a fantastic opportunity to join a high-performing and collaborative cyber team, with clear progression and funded certifications to support your career growth. The Role We’re looking for a Project Delivery Engineer (Cyber Security) to join an expanding Cyber Security Projects team. In this role, you’ll focus on the deployment and delivery of security solutions for a wide range of clients, while also supporting cyber assessments and audit activities. You’ll collaborate closely with the wider security team (SOC, Analysts, Assessors) and play a key role in delivering high-quality, client-facing security projects. Key Responsibilities • Deploy and configure Microsoft security solutions (XDR, SIEM, EDR), • Deliver cyber security project work packages for clients, • Support vulnerability remediation and security improvements, • Act as an escalation point for security incidents and alerts, • Assist with Microsoft 365 and cloud security assessments, • Contribute to security reporting, analytics, and documentation, • Support Cyber Essentials / Cyber Essentials Plus assessments, • Assist with client onboarding onto security platforms, • Work closely with the CISO on technical and pre-sales activities, • Provide a professional, client-focused service at all times Technical Requirements • Experience deploying Microsoft Security solutions, • Strong knowledge of:, • Microsoft Defender XDR, • Microsoft Defender for Endpoint / Office 365, • Exposure to Microsoft 365 security from a threat perspective, • Experience with tools such as:, • SentinelOne (EDR), • Tenable (vulnerability management), • Mimecast / Egress (email security) Experience Required • Minimum 2+ years in a similar cyber/security engineering role, • MSP experience highly desirable Certifications (One Required) • SC-200 (Security Operations Analyst), • SC-300 (Identity & Access Administrator) Personal Skills • Strong communication and client-facing ability, • Highly motivated with a proactive attitude, • Strong attention to detail, • Ability to work under pressure and manage multiple tasks, • Flexible and team-oriented mindset What’s on Offer Hybrid working (3 days in the office), fully funded training and certifications, clear progression within a growing cyber security team, gym membership and wellbeing benefits, cycle to work scheme, regular team and social events, supportive, high-performing team culture

Join Our Team as an Executive Assistant to the CEO! Are you an experienced Executive Assistant who thrives in a fast-paced, global environment? Do you enjoy being the trusted partner behind a successful executive team? Our client, a leading provider of AI-powered cybersecurity services, is looking for a highly organised and proactive Executive Assistant to support their CEO and Executive Leadership Team. If you have a "get it done" mindset, excellent communication skills, and the ability to manage competing priorities with professionalism and discretion, this could be the perfect opportunity for you. Location This role must be based within the Eastern Standard Time (EST) zone, aligning with the CEO's location in North America. ✈️ Travel: Occasional domestic and international travel may be required to support the CEO with key meetings, events, and leadership engagements. About the Organisation Our client is on a mission to become the most trusted, always-on security partner, delivering AI-powered Managed Extended Detection and Response (MXDR) services. By combining advanced AI technology with deep human expertise, the organisation helps businesses detect, prevent, and respond to cybersecurity threats more effectively. Their proprietary AI and collaborative service model enable security teams to operate faster, smarter, and more strategically, while maximising the value of the Microsoft Security tools customers already use. Your Mission As the Executive Assistant to the CEO, you will play a critical role in enabling leadership effectiveness. Acting as a trusted partner, you will manage schedules, coordinate global travel, support strategic operations, and ensure the CEO can focus on leading the organisation. This role requires sound judgement, strong operational awareness, and the ability to anticipate needs before they arise. Key Responsibilities Scheduling & Executive Support * Manage and maintain a dynamic, constantly evolving calendar for the CEO. * Coordinate internal and external meetings across global time zones. * Act as a key liaison between the CEO, internal teams, and external partners. * Serve as a gatekeeper and advocate for the CEO's time, ensuring schedule efficiency and balance. Travel Management * Coordinate all domestic and international travel arrangements, including flights, transport, accommodation, and detailed itineraries. * Ensure smooth travel experiences and adapt plans quickly when changes occur. Operational Support * Apply strong operational understanding to support leadership effectiveness and responsiveness. Administrative Support * Manage expense reports and reimbursements for the CEO. * Provide additional administrative support as required. Board & Leadership Coordination * Organise logistics and materials for global board meetings. Projects & Events * Coordinate internal and external events on behalf of the CEO and Executive Team. * Support leadership initiatives and projects across the organisation. ✨ What We're Looking For Experience 5+ years' experience as an Executive Assistant supporting C-suite leaders in a fast-paced, global environment. * Extensive experience managing complex schedules and international travel logistics. * Strong understanding of business operations and executive priorities.Skills Highly proactive self-starter able to work independently with minimal supervision. * Strong interpersonal skills and the ability to work with senior leaders and stakeholders globally. * Exceptional attention to detail and organisational skills. * Excellent verbal and written communication skills. * Ability to manage multiple priorities and adapt quickly in a dynamic environment. * Strong project management capability with the ability to drive tasks through to completion. * Proficiency with Microsoft Office Suite and strong digital literacy. * Flexibility to respond to communications outside of standard business hours when required. Personal Attributes Passionate about helping others succeed and supporting leadership teams. * Highly professional, discreet, and able to maintain strict confidentiality. * Resourceful problem-solver with strong judgement and initiative. * Collaborative and culturally aware, with a global mindset. * Adaptable and comfortable working in a rapidly evolving environment. * A positive contributor to company culture. What We Offer Our client has been recognised as a top place to work and offers: Competitive salary and benefits package * Opportunities for professional development * Access to management and Microsoft training * A collaborative and innovative global team environment Ready to make an impact at a cutting-edge cybersecurity organisation? Apply today and support leadership in shaping a more secure, AI-powered future. Please note this job is being advertised by the Central London branch! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Our client is market leader within the care industry and work with 43 local authorities and county councils, and provide direct services to HM Government Home Office. They have become the provider of choice to so many local authorities UK wide and continue to set uprecedented care standards within the industry. The organisation specialises in providing best-in-class residential care for children and young people who have complex needs. They endeavour to create a safe environment that is homely and nurturing, enabling positive relationships to be formed and for children and young people in their care to make progress in all areas of their development. Our client are currently looking to recruit a Dual Registration Children's Care Home Manager to oversee 2 Care Homes based in East London (E11). JOB OUTLINE The aim of the role is: • To be responsible for shaping and delivering the residential homes and managing the team to achieve the same., • To support children aged from 8 to 18 years old who have complex behavioural, emotional, and social difficulties. Your focus will be centred on the needs of each child., • To provide high quality care services that support the needs of the residents, and to be an advocate for their wellbeing., • To provide strong, motivational leadership to staff. DUTIES AND RESPONSIBILITIES • To have overall responsibility for managing referrals into the service from a variety of sources and maintaining full occupancy., • To produce a development plan for the service that ensures the delivery of high quality, clinically informed practice., • To ensure all clinical practices and medication processes within the home are conducted in line with legislation., • To ensure that safe working practices are always employed by all staff in accordance with the Health and Safety at Work legislation. Co-operate with designated personnel exercising their responsibilities in relation to the Health and Safety at Work Act., • To ensure all children and young people in residence at the home have their risk and needs assessed, and that these assessments are regularly reviewed and updated., • To ensure that high quality support and transition services are provided to young people in line with the service specifications and placement plans required by the relevant local authorities., • To ensure that professional ethics and behaviour are always demonstrated by all staff., • To actively co-ordinate the service provision and be a focal point for support, advice, and coaching to all staff within the home., • Maintain a clean and safe environment; ensure that the physical state of the building is maintained to a high standard and that all repair/maintenance problems are dealt with promptly., • To be accountable and take responsibility for liaising with regulatory organisations in relation to the way the home is managed., • To ensure that the company's financial and administrative procedures are adhered to and to work within a set budget., • To safeguard children and young people through sound management strategies, collaborative working with external agencies and emergency services, and compliance with local authority safeguarding procedures., • To support staff to achieve the highest standards of care for all residents., • To assist in the management, appraisal, supervision, and support of all residential staff., • To co-ordinate and monitor casework and administrative functions, including rotas of the home and evaluate standards of performance., • To ensure the home operates in accordance with legislations, standards, and guidance e.g., Children’s Homes Regulations including Quality Standards 2015, Children Act 1989, The Children’s Home (Amendment) Regulations 2011, and Care Standards Act 2000. JOB REQUIREMENTS • Qualifications are essential, i.e., Level 5 Diploma in Leadership and Management, Children & Young People’s Services, or equivalent. Or a willingness to undertake training within 6 months of commencement of employment., • At least two years’ experience relevant to residential care within the last five years., • At least one year of experience supervising and managing professional staff., • Sound knowledge and understanding of Children Homes regulation including Quality Standards 2015, The Children’s Homes (Amendment) Regulations 2011, Care Standards Act 2000, Ofsted and related legislation, and policies and procedures. BENEFITS • 31 days holiday (inclusive of bank holidays), • We're rewarding New Starters with a Welcome Bonus!, • Relocation package!, • Company Car, • Birthday Treats - Because your special day matters! Receive a £100 birthday gift each year, just for being you., • Employee Referral Bonus - Know someone great? Refer them and earn £250 when they join and another £250 when the pass probation, • Long Service Recognition - We celebrate loyalty! Enjoy a £50 reward on your 3-year anniversary, £100 at 5 years, and a fully paid weekend getaway to mark your 10-year milestone., • Pension with NEST Pensions, • Access to Sage Employee Benefits, • 24/7 access to our Employee Assistance Program, • 24/7 access to an OnDemand GP Service, • Enrolment and funding to required qualification(s)

Housing Manager (Leasehold & Shared Ownership) Surrey / London & South East Portfolio Are you ready to be part of something from the ground up? We’re working with an ambitious, newly established registered provider of affordable housing that is on an exciting journey to scale rapidly over the next few years. Backed by significant investment and sector expertise, the organisation is delivering high-quality affordable rent and shared ownership homes across London and the South East, with a clear vision to grow its portfolio to around 5,000 homes by 2030. With a strong commitment to resident-focused services, sustainable communities and high standards of property management, they are building a modern housing organisation designed to deliver exceptional services as they expand. As part of this growth, they are looking for a Housing Manager specialising in Leasehold and Shared Ownership to play a key role in managing their growing portfolio. The Role You’ll be responsible for delivering a high-quality housing and leasehold management service, acting as the key contact for leaseholders, shared owners and residents across a mixed-tenure portfolio. Working closely with residents, contractors and internal teams, you’ll ensure estates and buildings are well managed, compliant and delivering the standards residents expect. Key Focus Areas Managing relationships with leaseholders and shared owners Providing advice on leases, service charges and housing responsibilities Coordinating repairs, maintenance and estate services Ensuring compliance, service delivery and resident satisfaction Resolving enquiries and issues in a professional, proactive wayWhy This Role? This is a rare opportunity to join a growing housing provider at an early stage, where you can genuinely influence how services are delivered as the organisation scales. You’ll be joining a team that values: ✔ Resident-first service ✔ Professional property management ✔ Long-term investment in communities ✔ Ambitious growth in the affordable housing sector If you’re passionate about delivering excellent housing services and want to be part of an organisation building something special in the sector, we’d love to hear from you

We are hiring for an experienced Electrical Engineer to join an engineering team for a highly reputable FM provider to work on a Financial Services contract within walking distance of Liverpool Street Station. The Role The Lead Electrical Engineer will be responsible for providing leadership, technical guidance, and operational oversight to a team of engineers. You will ensure maintenance operations run smoothly, safety standards are maintained, and contractual service levels are consistently achieved or exceeded. Working closely with senior management and operational teams, the Lead Electrical Engineer will ensure that engineering services are delivered proactively while maintaining strong relationships with internal teams and client stakeholders. Key Responsibilities: Lead, manage, and support a team of engineers, ensuring operational commitments and service levels are met Take responsibility for Health & Safety compliance across the engineering team and managed sites Oversee the operation of the Permit to Work and Lockout/Tagout (LOTO) systems, ensuring full compliance with safety procedures Manage and monitor subcontractors, ensuring all works meet contract standards and approved RAMS Plan and manage Planned Preventative Maintenance (PPM) schedules to ensure efficient workload distribution Ensure all plant maintenance is completed in line with manufacturer guidelines Maintain accurate asset registers and ensure all equipment is labelled correctly Ensure all maintenance activity is recorded accurately within the computerised maintenance management system Provide technical support to engineers, helpdesk teams, and stakeholders Investigate and report on operational incidents when required Ensure reactive callouts are attended and resolved efficiently Support contract administration teams to maintain high levels of customer satisfaction As the Lead Electrical Engineer, you will also conduct annual appraisals, support the professional development of engineers, and play a key role in driving performance and continuous improvement. What We’re Looking For We are seeking a confident and experienced Lead Electrical Engineer who can combine strong technical ability with effective team leadership. Essential Requirements: Strong background in electrical building services maintenance Minimum 5 years experience in an facilities management environment Experience working in a supervisory or Lead Electrical Engineer capacity Solid knowledge of PPM systems, compliance, and statutory regulations Experience managing contractors and engineering teams Strong understanding of Permit to Work and LOTO procedures This is an excellent opportunity for a motivated Lead Electrical Engineer looking to take ownership of engineering operations, lead a talented team, and play a key role in delivering best-in-class facilities management services

Role: Helpdesk Manager Contract: Permanent | Facilities Management Location: Central London (Piccadilly area) Salary: £45,000 per annum Hours: Monday - Friday | Office based We are working with a leading global facilities management provider to recruit a Helpdesk Manager supporting a high-profile Central London estate portfolio. This is a fantastic opportunity to join a well-established contract delivering services across a large and prestigious portfolio of mixed-use and residential properties in one of London's most recognised locations. The Role You will lead a small helpdesk team, ensuring the smooth coordination of reactive maintenance works across a busy and fast-paced FM contract. This is a hands-on, operational role, focused on driving performance, maintaining service standards and ensuring all processes and reporting are completed accurately. Key responsibilities include: Managing and supporting a Helpdesk team (3 operatives) Overseeing reactive maintenance requests (~1,500 per month) Ensuring all work orders are logged and managed through the CAFM system Acting as the primary escalation point for service issues Driving SLA performance and service delivery standards Producing daily and weekly reports (Excel-based) Liaising with stakeholders, engineers, subcontractors and operational teams About You We're looking for someone with experience in an FM Helpdesk environment, ideally within a reactive maintenance setting. You will have: Experience within Facilities Management Strong understanding of reactive maintenance workflows Experience using CAFM systems (Elogbooks desirable) Confidence managing a busy, admin-heavy workload A proactive approach with the ability to drive team performance Strong communication and stakeholder management skills Why Apply Work on a high-profile Central London portfolio Be part of a contract with high standards and strong client relationships Join a business with growth and development opportunities Step into a role where you can make a real impact on team performance To apply, please send your CV to (url removed)

Service Delivery Manager - Managed Services Provider Location: Hybrid / London Salary: Up to £55,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service‑related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder‑management skills. A customer‑focused approach with a commitment to delivering high‑quality service. Ability to balance strategic thinking with hands‑on operational involvement. Paying up to £55,000, depending on experience. Hybrid / London based. Must be eligible to work in the UK

Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week – 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment—we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP—formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk—owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness—building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance—these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now—you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level—built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology—articulate how you approach unknown problems systematically Client-facing communication—explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency—read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background—technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET Call Steve Hill on (phone number removed)

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team located in Central London. Purpose of Job To carry out planned preventative maintenance and reactive works to client Heating & Air-Conditioning Systems in accordance with agreed service levels Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable)

Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments. Your New Role You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities Providing 1st and 2nd line support across multiple client environments Logging, managing and resolving tickets through a PSA system Supporting Microsoft 365 including users, mailboxes, permissions and devices Desktop and laptop support across Windows and macOS Basic networking troubleshooting including switches, firewalls and Wi-Fi User onboarding and offboarding Working to SLAs and contributing to service improvements Maintaining clear ticket notes and documentation Tech Environment Microsoft 365, Exchange Online, SharePoint Windows and macOS environments Entra ID and basic cloud identity management Networking fundamentals including switches, firewalls and Wi-Fi PSA tools such as Autotask You Will Have Experience in a 1st or 2nd Line IT Support role Previous MSP experience is strongly preferred Good working knowledge of Microsoft 365 and Windows environments Comfortable dealing directly with users and stakeholders Strong troubleshooting mindset and attention to detail Able to prioritise workload in a fast-paced environment Someone who takes ownership of tickets rather than passing them on Desirable Experience in an MSP environment Experience in a music or entertainment environment Experience with Networks

London Control Centre Operator - Temporary Contract Location: East London Contract: Full-time, 42 hours per week (shift-based, including days and night) Pay rate: £17 per hour PAYE / £19 per hour UMB Sector: Transport / Infrastructure Employer: Leading UK Construction Services Provider Your new company A major name in UK infrastructure services is seeking a highly organised and proactive Control Centre Operator to support critical operations across the Transport for London (TfL) network. Working within a 24/7 service control environment, you will play a key role in supporting London's highways, tunnels and pump stations, ensuring incidents are managed swiftly, safely and effectively. Your new role You will act as the first point of contact for incidents occurring across the network. Working within a busy, technology-driven control room, you will be responsible for: Operating visual display units and IT systems, including GIS tools Receiving and prioritising calls from police, local authorities and internal teams Making informed operational decisions under pressure Monitoring, deploying and liaising with incident support units Coordinating communication between field teams, emergency services and TfL Recording incident information accurately and updating logs in real time Maintaining regular contact with the London Traffic Control Centre during major incidents Producing updates, spreadsheets and daily reporting inputs Ensuring compliance with health and safety procedures and promoting safe working practices Working night shifts, including periods of lone workingThis is a fast-paced, high-responsibility position requiring calm decision-making and confident communication. What you'll need to succeed Previous experience in a pressured, fast-moving environment Strong multitasking abilities and the capacity to remain composed during incidents Confidence working independently as well as collaboratively Proficiency in Microsoft Office and general IT systems A positive approach to change and adaptability within a dynamic setting Strong organisational skills with the ability to prioritise effectively What you'll get in return You'll join a supportive, inclusive organisation with a strong commitment to employee wellbeing. You'll benefit from: Comprehensive wellbeing initiatives Training and development opportunities The chance to work at the heart of London's transport network A role that offers variety, responsibility and long-term career prospects What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: IT / Data Cabling / Infrastructure Engineer CBRE Global Workplace Solutions is a leading provider of integrated facilities and corporate real estate management services. We are seeking an IT/Data Cabling/Infrastructure Engineer to join our team supporting a prestigious client account. Role Summary: The primary focus of this role is to take full ownership and accountability for the operational requirements of communication rooms across occupied office environments. This includes ensuring that all data cabling, racks, PDUs, and supporting infrastructure are installed, maintained, tested, and managed in accordance with current standards, legislation, and client requirements. The role also requires overseeing the client's appointed external contractor to ensure all planned preventive maintenance (PPM) for M&E systems is completed in line with agreed schedules. This position requires travel between Paddington, Reading, and Basingstoke, with occasional travel to Europe as needed. This role sits within the Corporate Real Estate (CRE) team and works closely with the Corporate IT (CIT) team. The CRE team maintains accountability for communications rooms, passive infrastructure, and associated M&E systems, while CIT retains ownership of active IT equipment housed within the racks Key Responsibilities: This role sits within the Corporate Real Estate (CRE) team and works closely with the Corporate IT (CIT) team. The CRE team maintains accountability for communications rooms, passive infrastructure, and associated M&E systems, while CIT retains ownership of active IT equipment housed within the racks Structured Cabling Install, terminate, label, test, and fault‑find structured data cabling (copper and fibre) in occupied office environments. Run cabling from patch panels to: Main Distribution Frames (MDFs) Intermediate Distribution Frames (IDFs) End‑user outlets and meeting room locations Carry out certification testing using industry‑standard testing equipment and ensure results are accurately recorded. Ensure all cabling installations meet recognised industry standards and internal requirements. Maintain accurate cabling records, labelling, and as‑built documentation. Communications Rooms (IDF / MDF) Ownership Act as the responsible person for all communications rooms within the building(s). Ensure all comms rooms are: Secure, clean, and well organised Maintained in accordance with current standards and legislation Free from unauthorised equipment, materials, or cabling Maintain data racks, containment systems, PDUs, and all passive infrastructure supporting the racks. Monitor environmental conditions and escalate issues to engineering teams where required. Interface with Corporate IT (CIT) Act as the primary point of contact for CIT for any proposed changes or additions to data racks. Review and coordinate all new equipment installations before works commence. Provide safe access and suitable infrastructure for CIT activities, without assuming responsibility for active IT equipment. Moves, Adds and Changes (MACs) Support small office moves, desk reconfigurations, and layout changes to ensure users have the correct connectivity. Coordinate activities with workplace, facilities, and IT teams to minimise disruption. Contractor Management Coordinate and oversee client‑appointed subcontractors completing: Larger cabling installations Project works Office moves and reconfigurations Monitor quality of workmanship and ensure compliance with agreed standards, design specification, and site procedures. Escalate non‑compliance or performance issues where required. Planned Preventive Maintenance (PPM) Oversee completion of all PPM activities related to: M&E systems supporting communications, rooms, Data cabling infrastructure, Cleaning of communications rooms by the appropriate internal teams or contractors Track completion, documentation, and follow‑up actions. Complete routine visual checks of communication rooms Health, Safety & Compliance Ensure all works are carried out in line with health, safety, and site procedures. Promote best practice in cable management, housekeeping, and risk reduction within communications spaces. Maintain a strong understanding of H&S obligations. General Manage the end‑to‑end process for change requests relating to equipment in communication rooms, ensuring compliance with standard operating procedures and the change control calendar. Uphold robust access‑control processes for all communication rooms. Stay informed about industry trends and emerging technologies. Undertake additional tasks as directed by senior management. Promote and uphold the core values of CBRE. Experience Required: Qualifications City & Guilds 3668 Level 3 Certificate in Communications Cabling, or demonstrable equivalent experience. Eligible to hold an ECS Network Infrastructure Installer Level 3 card (Copper, Fibre, or both). Proven hands on experience installing, terminating, testing, and fault finding structured cabling in occupied office environments. Desirable BICSI certification (Installer or Technician level). Manufacturer or cable tester certification (e.g. Fluke). Bachelor's degree in Computer Science, Information Technology, or related field. Skills & Experience Experience working in enterprise communications rooms. Strong organisational skills and attention to detail. Ability to work independently and take ownership of assigned areas. Experience coordinating third‑party contractors. Clear communication skills and a professional approach when working with internal teams and clients. Excellent PC based skills, with experience in Word/Excel and Outlook. Proven ability to manage multiple projects simultaneously. Aptitude Excellent verbal and a good standard of written communication skills. Strong problem-solving skills. Self-motivated and systematic. High attention to detail, accuracy and analytics skills. Strong documentation control. Ability to work independently and manage time effectively. Commitment to continuous improvement. Character Reliable and committed. Smart appearance. Be flexible to work outside of core office hours from time to time

Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian, we’re more than just a technology consultancy - we’re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we’re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you’ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won’t just implement systems; you’ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up to £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations. What You’ll Be Doing: As Technical Delivery Manager, you’ll be at the forefront of driving digital transformation for law firms across the UK. You’ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian’s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You’ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Legal Cashier experience • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we’re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems—we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , were more than just a technology consultancy - were trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, were driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where youll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You wont just implement systems; youll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up to £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. Were also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. Were a small, friendly team thats passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, youll be hands-on and involved in making sure every client experience exceeds expectations. What Youll Be Doing: As Technical Delivery Manager, youll be at the forefront of driving digital transformation for law firms across the UK. Youll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: Partner with clients to analyse their practice management needs and design tailored solutions. Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexians ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What Youll Bring: Experience: Background in a law firm environment or with a legal technology/software provider. Legal Cashier experience Proven track record in implementing legal practice management systems. Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. Ability to produce clear, structured technical documentation for both internal and client use. Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: In-depth knowledge of law firm operations and modern practice management expectations. Familiarity with Actionstep is highly advantageous, though not essential. Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, were on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we dont just implement systemswe unlock potential. With Actionstep, the worlds leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, were helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. TPBN1_UKTJ

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located at Heathrow Airport. Key Responsibilities To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. This includes ensuring Meridian is regularly updated and monitored in accordance with all the Health and Safety requirements. To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings To compile and maintain all required management information/records relating to company, health and safety and other related records. This includes asset register, emergency plans and all related records and management reports To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable. To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated within all properties including these managed by reportees, as applicable. To liaise with local authorities as appropriate To proactively manage risk and deal with insurance issues on site To manage major work programmes on site, acting as the liaison point for all parties involved To produce management reports in accordance with the needs of the business. To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy To monitor FM works onsite and liaise with service providers/sub-contractors. Any other duties as in accordance with the needs of the business Person Specification/Requirements Educated to degree level or equivalent Previous regional facilities management experience within a multi let property environment. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills IT literate, together with an understanding and experience of industry specific IT Applications. High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified Analytical skills Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills. BIFM qualification desirable

Facilities Manager (Hard Services), London, c£60k plus great package and holiday allowance Our client is a market leading provider of serviced office space. Within their portfolio are a number of buildings where they have responsibility for the entire property on 'full repairing leases'. As Facilities Manager you will take full ownership of the plant and hard FM operations. Working in close partnership with the Property Manager, Compliance Manager, Soft FM Manager, and Maintenance Manager, your mission is to ensure the seamless, safe, and efficient day-to-day operation and long-term upkeep of all managed buildings. This is a critical operational role that sits at the heart of the building management function, requiring both technical expertise and strong stakeholder management skills. You will be: • Owning Hard FM & Plant Operations: Taking full accountability for the performance, maintenance, and reliability of all building plant, mechanical, electrical, and plumbing (MEP) systems across the portfolio. • Collaborating Across the Management Team: Working hand-in-hand with the Property Manager, Compliance Manager, Soft FM Manager, and Maintenance Manager to deliver a joined-up, high-quality building management service. • Managing Planned & Reactive Maintenance: Overseeing the delivery of all planned preventative maintenance (PPM) programmes and ensuring reactive works are completed to agreed SLAs with minimal disruption to occupiers. • Managing Contractors & Suppliers: Sourcing, appointing, and holding accountable all hard FM and plant-related contractors, driving performance improvement and value for money across the supply chain. • Monitoring Building Performance: Keeping a close eye on building systems and plant performance through regular inspections, audits, and data review, identifying risks and opportunities for improvement proactively. • Supporting Capital Works & Upgrades: Working closely with the Projects team to support planned capital expenditure programmes, plant replacements, and building improvement projects from a technical FM perspective. • Ensuring Compliance & Safety: Working in close partnership with the Compliance Manager to ensure all plant and building systems meet statutory and regulatory requirements, supporting a safe environment for all occupants. • Budget Management: Managing the FM budget for plant and hard services, forecasting maintenance spend, and identifying efficiencies without compromising on quality or safety. • Providing Technical Expertise: Acting as the go-to technical authority for plant and hard FM across the business, advising internal teams and clients on matters relating to building operations and infrastructure. About You You will have: • Essential Qualification: A relevant technical or FM qualification (e.g., HNC/HND in Building Services Engineering, IWFM membership, or equivalent). NEBOSH National General Certificate is desirable. • Proven Experience: Demonstrable success in a multi-site hard FM, building services, or plant operations management role, ideally within a commercial office or Facilities Management portfolio. • Technical Expertise: A strong working knowledge of building plant and MEP systems, including HVAC, BMS, electrical distribution, plumbing, lifts, and associated maintenance requirements. • Contractor Management Skills: Experience managing third-party FM contractors and supply chains, with a track record of improving service delivery and holding suppliers accountable to agreed KPIs and SLAs. • Collaborative Working Style: The ability to work effectively as part of a broader management team-coordinating with property management, compliance, soft FM, and maintenance colleagues to deliver a seamless operation. • Proactive Problem-Solving: A hands-on, solutions-focused approach to managing building issues, with the confidence to make decisions quickly and escalate effectively when needed. • Excellent Communication: Strong written and verbal communication skills, with the ability to brief senior stakeholders, liaise with clients, and manage contractor relationships professionally. • Budget Awareness: Experience managing FM budgets, forecasting maintenance costs, and identifying cost efficiencies across a portfolio. Package Details • A competitive salary band £50,000 - £60,000, • Generous stock option scheme, • 28 days holiday + Bank Holidays, • Up to 12 weeks of paid parental leave, • Pregnancy loss support leave, • Regular socials. We love a good party, • Team socials on a Thursday, • Financial benefits: Octopus MoneyCoach, Cycle to Work scheme, and Season Ticket Loans • Medical and ental health support through Doctor Care Anywhere and WellHub

Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer‑focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes. Location: London Pay: £22 - £22.18 PAYE Working Arrangement: Full-time (x5 days on Site) The role focuses on improving the quality of life for residents, maintaining safe and well‑managed schemes, and ensuring tenants can access the full range of housing and support services available to them. Key Responsibilities Enhanced Housing & Support Services Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents. Support tenants to maintain their tenancy and access essential services and interventions. Facilitate social activities and promote community engagement within schemes.Scheme & Estate Management Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained. Act as the primary point of contact for repairs for residents unable to report issues themselves. Coordinate a handy-person service for tailored property support.Tenancy & Lettings Management Manage the full lettings process: viewings, voids, sign‑ups, resettlement, and tenancy changes. Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy. Provide clear information to new customers about scheme facilities and tenancy matters.Rent Management Maximise rental income by proactively managing rent accounts. Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support. Prepare and deliver rent-related correspondence and notices as required.Compliance, Safety & Service Improvement Ensure all activities align with organisational policies, procedures, and safeguarding principles. Record key tasks, monitor performance data, and contribute to continuous service improvement. Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.Essential Qualifications & Experience GCSE/O‑Level, NVQ Level 3, or equivalent experience. Experience in a customer‑facing role, ideally with older or vulnerable customers. Understanding of housing management and safeguarding principles. Confident using IT systems to record and retrieve information quickly and accurately.Skills & Personal Attributes Highly organised and able to work flexibly under pressure. Excellent verbal and written communication skills, with a sensitive and empathetic approach. Strong customer‑care ethos and commitment to delivering high‑quality services. Problem-solver with good judgement and decision-making ability. Self‑motivated, persuasive, and able to work well both independently and in a team. Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career

Are you passionate about teaching and empowering individuals with the skills they need to succeed in the legal tech sector? At Nexian, we’re more than just a technology consultancy - we’re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we’re driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech Technology Trainer UK Remote £45,000 - £60,000 Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft 365 & Power Platform expertise. End-to-end training programme development About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations. What You’ll Be Doing: As a Trainer at Nexian, you will be responsible for delivering high-quality training programs that ensure clients and internal teams have the knowledge and skills to use our digital solutions effectively. This includes software tools like Actionstep, Microsoft 365, Power Platform, and other strategic tools in our tech stack. Your role will involve designing and delivering training content, evaluating learning outcomes, and providing ongoing support to learners as they integrate new systems into their daily workflows. You will collaborate closely with project managers, technical teams, and client services to tailor training solutions to specific needs, ensuring that both individuals and teams are fully equipped to succeed in their use of our technology. Key Responsibilities: • Design, develop, and deliver engaging and comprehensive training programs for clients and internal teams. • Create customised training content based on the client’s needs and technology stack. • Conduct both virtual and in-person training sessions, webinars, and workshops. • Assess learner performance and provide feedback to ensure understanding and application of training material. • Work with the implementation team to ensure training is aligned with project milestones and deliverables. • Provide ongoing support and resources to learners after training sessions to reinforce new skills. • Stay updated on industry trends, new technology features, and training methodologies to continuously improve training programs. About You: • Previous experience as a trainer or educator, with a focus on technology solutions. • Experience working in a law firm or with legal software providers is highly desirable. • Familiarity with training methodologies and tools to assess learning outcomes. • Strong communication and presentation skills, with the ability to engage and inspire learners. • Expertise in creating and delivering customised training content for various audiences. • Familiarity with legal technology tools (e.g., PMS, Case Management, Microsoft 365, Power Platform) is a plus. • Passion for education and staying at the forefront of digital learning trends. • Strong interpersonal skills and the ability to tailor training to different learning styles. At Nexian, we’re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems - we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future. If you’re ready to take the lead in shaping how modern law firms embrace legal tech, this is your opportunity to make a real impact. Join Nexian and empower clients with the confidence, skills and systems they need to thrive in a cloud-first, AI-driven future. Apply today and be part of a team that’s redefining legal technology training across the UK. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Service Desk Team Leader - Managed Services Provider Location: London (hybrid) Salary: £(phone number removed), depending on experience. We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands‑on technical work. You'll be leading a close‑knit team of five 1st-3rd Line Engineers, ensuring high‑quality service delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform. Key Responsibilities Lead, mentor, and support a team of 1st-3rd Line Engineers Conduct regular 1:1s, performance reviews, and personal development planning Act as the primary technical escalation point for challenging or high‑priority incidents Oversee day‑to‑day service desk operations, ensuring SLAs and KPIs are consistently met Drive continuous improvement across processes, documentation, and service delivery Collaborate closely with senior leadership and project teams to support wider business goals Maintain strong relationships with clients, ensuring clear communication and exceptional service Experience required: Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role Strong technical background, ideally within an MSP or multi‑customer environment Ability to manage, motivate, and develop technical staff Excellent troubleshooting skills and confidence handling escalations Strong communication and customer‑facing abilities A proactive mindset with a passion for improving service quality Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable. London/Hybrid based. Paying up to £42,000, depending on experience. Must be eligible to work in the UK

Director of Professional Services Salary: £90,000 - £100,000 Per Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction as well as the financial performance of Professional Services, including revenue recognition and forecasting against targets. Main Duties and Key Responsibilities Professional Services Leadership Own the Professional Services function responsible for delivering implementation, migration and transformation projects. Take full responsibility for delivery quality, timelines and commercial performance across all projects. Work with Sales and Pre-Sales on solution design, project scoping and effort estimation so projects are set up properly from the start. Ensure projects transition successfully into managed services and long term support. Act as the senior escalation point for Professional Services. Produce monthly board reports covering delivery performance, financial performance and resource planning. PMO and Project Governance Establish and lead the Project Management Office, bringing structure, governance and consistency to project delivery. Define and maintain project standards, governance, and reporting across all customer and internal projects. Provide oversight to project managers, ensuring risks, timelines and budgets are properly managed and visible. Ensure projects support wider business objectives and customer outcomes. Forecasting, Resource Planning, and Capacity Own forecasting across Professional Services including revenue, delivery demand and resource requirements. Work with Sales, Finance and Service Delivery to plan for project demand and delivery capacity. Manage utilisation and workload across engineering and project teams. Identify capacity gaps and put plans in place to address them through hiring, training or contractors. Maintain clear visibility of demand versus delivery capacity to keep workloads balanced and delivery on track. Financial and Commercial Management Own the financial performance of Professional Services. Ensure projects are scoped, priced and delivered in a commercially sound way. Monitor project profitability, margins and cost control. Support the development of Professional Services pricing and commercial models. Customer and Stakeholder Management Act as a senior escalation point for key customers and strategic projects. Build strong relationships with customers during major delivery programmes. Provide clear executive-level updates on project progress, risks, and outcomes. Work closely with internal teams including Sales, Engineering, Service Delivery, Finance and Operations. Delivery Improvement and Performance Improve delivery processes so projects are more predictable, efficient and profitable. Introduce tools and reporting that improve visibility across projects, resources and financial performance. Track and report on key delivery metrics including timelines, profitability and customer satisfaction. Run post-project reviews and ensure lessons learned are implemented. Team Leadership Lead and develop the Heads of Project Management and Professional Services Team Leads. Set clear objectives and performance measures across the team. Build a culture of ownership, accountability and high standards. Support development and progression across the Professional Services organisation. Skills and Experience Required Minimum of 5+ years of management experience Significant experience in IT services, managed services, or technology consulting environments Proven experience managing project delivery teams and project managers Strong understanding of project management frameworks and PMO governance Experience delivering complex technology or digital transformation projects Expertise in capacity planning, delivery forecasting and resource management Strong financial and commercial acumen related to project delivery Excellent leadership, communication, and stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team located in Central London. Purpose of Job To carry out planned preventative maintenance and reactive works to client Heating & Air-Conditioning Systems in accordance with agreed service levels Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable)

Field Service Engineer – MFD / Print (Walking role) Location: Central London (Hybrid) Salary: £35,000-£40,000 Job Type: Full-Time, Permanent About Us We are a growing and customer-focused provider of managed print and document solutions, delivering industry-leading MFD (Multi-Functional Device) technology to businesses across the UK. Due to continued expansion, we are looking for a skilled and motivated Field Service Engineer to join our team. The Role As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of MFDs and print equipment across your assigned region. You will play a key role in ensuring high levels of customer satisfaction through prompt and professional service. Key Responsibilities • Install, service, and maintain MFDs, printers, and associated software, • Diagnose and repair faults on-site and remotely, • Perform routine maintenance and preventative servicing, • Manage service calls efficiently within agreed SLAs, • Provide technical support and training to customers where required, • Maintain accurate service records and documentation, • Build strong relationships with clients and represent the company professionally Requirements • Proven experience as a Field Service Engineer within the MFD / print industry, • Strong knowledge of Ricoh products is essential and any Papercut exposure would advantageous, • Excellent fault-finding and diagnostic skills, • Strong IT/networking knowledge (TCP/IP, scanning, print drivers), • Full UK driving licence, • Strong communication and customer service skills Desirable Skills • Manufacturer accreditations or certifications, • Experience with print management software (e.g. PaperCut, Equitrac), • Basic knowledge of Windows server environments What We Offer • Competitive salary with performance-based bonus, • Zone 1-6 travel card, • Company laptop, mobile phone and tools supplied, • Ongoing training and manufacturer certifications, • Career progression opportunities within a growing business with a family feel, • Pension scheme with progressive holiday allowance Apply Now If you are a motivated engineer looking to join a forward-thinking company in the print, IT, Telecoms and document solutions industry, we’d love to hear from you. Apply today by submitting your CV or contact us for more information

Essential Roles & Responsibilities We are seeking an experienced Sales Development Representative (SDR) to join our growing sales. The SDR will play a critical role in driving new enterprise opportunities by identifying, engaging, and qualifying large-scale organisations. This role focuses on prospecting and booking high-value meetings for the senior sales team, helping build a strong pipeline of enterprise opportunities. This position requires a proactive self-starter, highly motivated professional who is comfortable engaging senior IT and business decision-makers within enterprise organisations Key Responsibilities Enterprise Lead Generation • Identify and research enterprise-level organisations that fit the company’s ideal customer profile, • Generate new business opportunities through multi-channel outbound prospecting (cold calling, email, LinkedIn, social selling, events), • Build and maintain a target list of enterprise prospects within key industries Prospect Engagement • Initiate conversations with C-level, IT leadership, and key technical decision-makers, • Clearly articulate the value of managed services across data infrastructure, networking, cloud platforms, and cybersecurity, • Qualify opportunities based on business needs, technical environment, and buying intent Meeting & Pipeline Generation • Schedule qualified discovery meetings for Sales teams, • Ensure all opportunities meet defined qualification criteria before handoff, • Maintain consistent pipeline generation to support enterprise sales targets CRM & Sales Operations • Accurately track prospecting activities, lead status, and engagement in CRM systems (e.g., Salesforce), • Maintain clean and structured prospect data, • Collaborate closely with marketing and sales leadership to refine targeting strategies Market Intelligence • Stay informed on industry trends across managed services, cloud adoption, networking infrastructure, and cybersecurity, • Provide feedback on market responses, competitor positioning, and messaging effectiveness Position SpecificationsRequired Experience • 3+ years experience in a Sales Development Representative, Business Development, or Lead Generation role, • Proven experience prospecting enterprise organisations, • Experience selling or prospecting within IT services, MSP, cloud, networking, or cybersecurity sectors, • Demonstrated ability to book meetings with senior decision makers, • Strong experience with outbound sales techniques Key Skills • Exceptional cold calling and outreach skills, • Experience using LinkedIn Sales Navigator, Outreach, ZoomInfo, or similar tools, • Strong research and prospecting capability, • Ability to engage technical and executive stakeholders, • Excellent communication and objection handling, • High level of self-motivation and resilience, • Strong organisational and pipeline management skills, • Experience working within a Managed Service Provider (MSP) or technology services company

Position: Account Manager (Direct Mail) Location: London Salary: Up to £45k The Company: Print & Direct Mail company Role: • To support the achievement of the business’s goals by adhering to all policies and procedures applicable to your job role and area of responsibility. • To be entirely responsible for the service delivery of key client accounts (direct mail, print and digital services). • To be responsible for a high level of client communication, that issues are managed and resolved professionally, that clear audit trails for jobs are available, when requested, and have a proactive approach to ensure invoicing is carried out on a timely basis, ensuring all additional costs are captured, communicated in a timely manner and charged on invoices to clients. • Ensure that all key clients are kept up to date with any changes that may affect their day-to-day dealings with the company. • A working knowledge of the range of services provided by the Group. • Manage key strategic clients assigned ensuring that the company is presented as a professional, value added solutions provider to all clients. • Understand and comply with company policies and procedures. • Undertake support tasks as required (e.g. managing issues, invoicing, etc.). • Ensure that all documentation is correctly completed on time and in a presentable manner. To ensure that all documentation meets compliance requirements and that all jobs have an estimate, time and sequence plan, brief, clear work instructions & matrices, approvals, proof of delivery/postage and invoices available. • To ensure that all invoicing is completed within 48 hours of completion of a job. • To ensure that all additional costs are fully documented and invoiced. • Participate in team meetings for production status and pre-production meetings for new projects. • Administer jobs with effective cost management to ensure work is completed on time and within budget. • To ensure that clients are kept informed of the progress of their job daily. • To be fully aware of the client portfolio allocated and to track performance on each account to include full awareness of turnover and trends. • To be fully aware of job status at all times – to ensure a daily presence on the production floor to ascertain jobs are being processed in accordance with client requirements and sign offs. • To escalate and manage any issues internally through to client resolution and satisfaction. • To monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled Service Review Meetings where appropriate. • To host Service Review Meetings and deliver key account management information, identify process and campaign improvements and present new opportunities when required. • To develop and add additional revenue to active accounts. Requirements: • Excellent verbal and written communication skills • Effective listening skills • Good administration skills • Computer literate with a good understanding of Management Information Systems (e.g., Shuttleworth) and Microsoft applications. • Methodical with good attention to detail • Ability to accurately translate key strategic client requirements into production requirements • Excellent knowledge and practical understanding of; lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing and postal services • Be able to generate innovative and effective solutions and added value to both meet and exceed client requirements • Able to cope with multiple projects at one time • Team player, able and willing to assist other members of their team and to contribute towards common team objectives • Flexible and able to cope under pressure • Understanding of commercial issues surrounding jobs and the need for invoicing jobs within 48 hours of completion of work. • Understanding of responsibilities in regard to compliance issues and safeguarding the company

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Receptionist CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in London. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. Role Summary: Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have. Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Efficient guest registration and host notification with the ability to remember guest names and faces. Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure the reception desk is kept immaculate and tidy at all times. Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service. Book taxis and cars for staff and visitors as required from the approved site suppliers. Administer the bookings for meeting rooms and inductions. To be competent and confident in the use of a range of relevant IT systems. To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored. To undertake general team administration duties for the Facilities Management operation as directed. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Contribution to and use of the Customer Service team noticeboard at all times. Experience Required: Experience in operating a resource or a hotel reservation system Strong experience of operating within a Customer Service environment Computer literate Strong customer services skills and experience Present a self- image of confidence and authority Service orientated attitude Ability to easily memorise names and recognise individuals' particulars Ability to provide services to the highest specification within a Corporate Head Office Building Strong team player Excellent time management and organisational skills Excellent computer skills and the ability to learn new software and systems