Senior IT Engineer
1 day ago
Oxford
Role: Senior IT EngineerLocation: OxfordSalary: £35,000 - £45,000Type: Full-time, Permanent Our client is a well-established Managed Service Provider delivering IT support, cloud solutions, and infrastructure projects to a broad range of SME and mid-market businesses across Oxfordshire and the surrounding areas. Due to continued growth, they are looking to recruit an experienced Senior IT Engineer to join their technical team. This is a varied and client-facing position, combining 2nd and 3rd line support responsibilities with project delivery, consultancy, and onsite customer engagement. The Role As a Senior IT Engineer, you will act as a senior technical escalation point while working closely with clients to understand their requirements and deliver effective technology solutions. Key Responsibilities • Providing 2nd and 3rd line support across a wide range of customer environments, • Investigating and resolving complex technical issues, • Delivering infrastructure, cloud, migration, and modernisation projects, • Conducting client discovery meetings and technical consultations, • Gathering business and technical requirements, • Recommending and implementing appropriate IT solutions, • Carrying out onsite installations, upgrades, and project work, • Supporting Microsoft 365, Azure, Windows Server, Hyper-V, networking, and security technologies, • Managing and supporting backup and disaster recovery solutions, • Producing technical documentation and maintaining accurate records, • Building strong relationships with clients and acting as a trusted technical advisor Skills & Experience The successful candidate will have: • Previous experience working within a Managed Service Provider (MSP), • Strong 2nd and 3rd line support experience, • Excellent knowledge of Microsoft 365 and Azure, • Experience supporting Windows Server environments, • Strong Hyper-V administration and troubleshooting experience, • Experience with Veeam Backup & Replication and disaster recovery solutions, • Strong networking knowledge, including firewalls, VPNs, switching, and wireless technologies, • Experience delivering IT infrastructure and cloud migration projects, • Excellent troubleshooting and problem-solving skills, • Strong communication and customer-facing abilities Requirements • Full UK driving licence, • Willingness to travel to customer sites as required, • Professional and consultative approach to customer engagement, • Ability to manage multiple priorities within a fast-paced MSP environment What's on Offer • £35,000 - £45,000 salary, • Hybrid working, • Exposure to a wide range of technologies and projects, • Ongoing training and professional development, • Clear career progression opportunities, • Supportive and collaborative team environment If you're an experienced IT Engineer looking for a role that offers a blend of technical challenge, project work, consultancy, and customer engagement, we'd love to hear from you.