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Department: Retention Location: London, Leeds, Manchester or Birmingham (On-site) Our Vision: Changing lives through education. Salary: £35,000 - £38,000 Per Annum What We Do: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress. About the Role: • Ensure strong and effective operational processes are in place, identifying and improving them where necessary, • Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner, • Be an effective team leader, working to ensure your team deliver on their KPIs, • Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery, • Educated to degree level or equivalent experience in an operational or customer service focused role, • Excellent written and oral communication skills, • Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role, • High levels of computer literacy and proficiency in Excel and an ability to learn quickly, • Experience working with and learning new IT platforms, • The ability to develop and lead high performing teams, and experience managing these teams, • Coaching and mentoring skills, • The ability to demonstrate process mapping or continuous improvement skills, • 25 days annual leave, plus 8 public holidays, • 1 day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship!

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Role profile As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. You’ll play a vital role in enhancing how BCG activates thought leadership and business-focused campaigns through persona-driven journey design, lead generation planning, and content-informed storytelling. You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels. You will collaborate closely with global marketing colleagues across digital marketing, content, analytics, CRM, and consulting, to ensure our marketing efforts are relevant, impactful, and strategically aligned to business goals. With a blend of creative marketing thinking, audience insight application, and hands-on execution experience, you’ll help bring our CX strategy to life in a way that strengthens BCG’s connection with our most important clients and prospects. This is an exciting opportunity for a B2B marketer with 3–5 years of experience in campaign planning or CX-related roles who wants to grow their influence in a fast-paced global team. Your accountabilities • Support the development and execution of customer experience strategies that inform campaign plans and journey-led marketing activations., • Conduct targeted persona research and collaborate across teams to create actionable Ideal Customer Profiles and user journey maps., • Collaborate with campaign, content, and digital channel teams to design and implement lead generation and nurture campaigns that align to customer needs and decision journeys., • Use marketing performance data and customer engagement insights to help optimize messaging, journey structure, and audience targeting, bringing a basic but thoughtful understanding of marketing KPIs and funnel impact., • Translate strategic inputs into creative briefs, CX documentation, and campaign playbooks to support execution teams globally., • Manage projects across multiple stakeholders, timelines, and geographies, ensuring consistent progress, communication, and accountability for CX deliverables., • Partner with internal teams to ensure cross-functional alignment and smooth execution of marketing activities., • Contribute to building a shared CX knowledge base, including tools, templates, and documented best practices for persona and journey development., • Maintain a collaborative, curious, and proactive mindset, and work towards improving how we center our marketing around the customer. What You'll Bring • 3–5 years of experience in B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional services is a plus., • Experience in creative campaign planning, persona and CX-driven marketing, and content development., • Strong foundational knowledge of persona development, journey mapping, campaign planning, and lead generation strategies., • Basic understanding of marketing analytics and how performance metrics tie into campaign effectiveness and strategy., • Excellent project management and organizational skills; ability to coordinate across multiple teams and stakeholders to keep initiatives on track., • Creative thinker who can help connect audience insights to campaign messaging and engagement tactics., • Strong communication skills, and able to distill complex concepts into clear, engaging summaries and materials., • Familiarity with platforms like CRM Dynamics, Wrike, Marketo, Tableau, or journey mapping tools is helpful but not required., • Demonstrated ability to work in global, cross-functional, and virtual teams with a collaborative approach., • Bachelor’s degree required, fluency in English. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Product Senior Specialist, internally referred to as Global Product Senior Specialist- HR, Career Development, is a key role in the Career Development function. • You will collaborate with HR squad members to ensure user stories and artifacts meet the needs of the Product Owner, and key stakeholders., • You will use your deep knowledge of staffing applications and business process to support the Product Owner with backlog prioritization., • You will work closely with the Product Owner and key stakeholders to ensure the solution meets business needs and acceptance criteria., • You will work with a team of internal & external technical resources, as well as a cross-functional including broader HR, Finance and IT to define enhancements., • You will provide high quality application support- in which you will respond to and meet the business needs of the entire BCG organization., • You will be expected to participate in hands-on functional enhancements activities as well as providing guidance and oversight of functional/technical activities to successfully execute projects related to BCG’s HR applications., • Additionally, you will work to provide functional support, day to day operational activities, & working with squad to advocate and support end user requirements., • Support requests from functional users and external partners as well as resolve/troubleshoot the other demands of our user-base that come in multiple forms, such as- tickets, emails, data requests, end user trainings, & through other ad-hoc mediums, • Work closely with UI/UX team in the planning and design of application changes and coordinating on delivery and deployment processes., • Collaborating across a diverse group of stakeholders to ensure that stories, requirements, and designs are captured accurately. Translating business needs into clear requirements and agile stories., • Understanding the overall business vision for work being requested to help the Product Owner to prioritize work of highest value in each sprint., • Working with multicultural distributed agile team located in different time zones., • Being intellectually curious and enjoy learning new skills and capabilities (e.g., Agile principles and technology platforms), • Attention to detail, strong problem solving and critical thinking. Ability to dive deeply into issues to assess root causes and create comprehensive solutions, • This role will have key responsibilities in continuous improvements, including data analysis, testing and functional support of BCG's global staffing applications. What You'll Bring • Bachelor’s degree, with 7+ years’ relevant experience, including a proven track record in influencing large cross-functional teams and solving complex problems for business functions with significant business impact., • Experience in the HR domain highly preferred but not required: Specifically, with a performance system., • Hands-on experience with requirements gathering/user story design and story mapping., • Strong communication skills and ability to work closely with users and provide a high level of customer service in a friendly, professional manner., • Prior experience in conducting live training sessions and troubleshooting with users and stakeholders., • Ability to detect and resolve incidents in a timely manner with high customer satisfaction. Who You'll Work With This role is part of the Talent Management Product Team within the HR Product Portfolio and works closely with the Career Development Teams, Product Owner and Change Manager. You will also work closely with other functional team including broader HR and Finance to understand data flow and integrations. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

The Event Planning Manager will also be responsible for the overview of CSP’s technical drawing, design and general CAD mapping of our event planning. The Event Planning Manager will also be responsible for the overview of CSP’s technical drawing, design and general CAD mapping of our event plan

A global healthcare technology company is seeking an Associate Affera Mapping Specialist in Watford. This program includes deep clinical training and hands-on experience, preparing candidates to become confident Technical Consultants.

A global healthcare technology leader is seeking graduates for a 12-month development pathway to become Technical Consultants in the Cardiac Ablation Solutions team.Candidates will gain hands-on training, observe clinical procedures, and support healthcare solutions in hospitals.Ideal candidates pos

Our Associate Affera Mapping Specialist Programme is a structured, immersive 12‑month development pathway designed to take you from graduate or early‑career professional to a confident, customer‑facing Technical Consultant within Medtronic’s Cardiac Ablation Solutions (CAS) business.

Associate Affera Mapping Specialist page is loaded## Associate Affera Mapping Specialistremote type: Remotelocations: Watford, Hertfordshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R55301At Medtronic you can begin a life-long career of exploration and

Senior Mapping Engineer (Large-Scale HD Mapping) — First Key Hire. Want to work for an advanced start up building real-world autonomous systems? We’re looking for a highly skilled Senior Mapping Engineer to become the first dedicated mapping lead. This is a high-ownership role where you’ll tak

This role requires leveraging geospatial data for analysis, mapping, and optimization to inform design strategies.

A multi-discipline consultancy is seeking a Utility Mapping Surveyor to conduct underground utility detection surveys in compliance with PAS 128 standards.

A data-focused company seeks a Data Mapping Engineer to define and document object models, lead data migrations from legacy systems to evolving platforms, and ensure data quality. The ideal candidate will have expertise in data mapping and modelling, strong SQL skills, and experience working with le

A renowned secondary school in Hammersmith & Fulham is seeking a Geography Teacher to inspire students and lead innovative fieldwork initiatives starting September 2026.This position requires a UK-trained, QTS educator who is creative, globally-minded, and committed to inclusive teaching.The success

A leading data solutions company in London is seeking a Data Mapping Engineer to drive a complex data migration project for a significant client. The role involves defining source and target object models, collaborating with IT and business stakeholders, and ensuring data integrity throughout the ma

A consulting firm in Greater London is looking for a data specialist to develop detailed data design artefacts and support data discovery for a 2-3 year contract, transitioning to a full-time permanent position.The role requires strong SQL and analytical skills, along with the ability to work in an

A leading executive search firm based in the UK is seeking an Executive Researcher to conduct market mapping and engage executive-level candidates.

A leading engineering firm in the UK seeks an experienced UAV Survey Lead to manage UAV surveys and support the development of innovative capabilities.The ideal candidate will have strong communication skills, experience in bidding, and a degree in Geomatics.This role requires travel across the UK a

A pioneering autonomous systems startup is seeking a Senior Mapping Engineer to lead vital mapping efforts. You will be responsible for developing and maintaining high-accuracy mapping capabilities while mentoring a growing team.

A prominent consulting firm is seeking an individual to join the As Is Mapping Team, focusing on delivering an 'As-Is' view of Asset Management processes across SAP and non-SAP systems.

Act as the senior mapping authority for the team, providing direction to the incoming junior Data Mapping Analyst and ensuring consistent modelling standards across outputs. This is a greenfield data mapping exercise — no validated source-to-target mapping specification currently exists. Represent

Key responsibilities include managing geospatial datasets and developing web mapping applications to aid operational efficiency.

A local council in the UK is seeking a Highway Technician to ensure highway maintenance meets statutory standards.This role involves inspecting the highway condition and providing documentation for claims.Ideal candidates will possess an ONC or equivalent in civil engineering, IT skills, and effecti

A leading global healthcare technology company is seeking a Senior Technical Service Specialist to provide technical support for Affera mapping and ablation equipment in the UK & Ireland.

A prominent recruitment agency in the Life Science sector is seeking a CQV Engineer to ensure commissioning, qualification, and validation of various equipment, particularly in temperature mapping for fridges, freezers, and autoclaves.

A prominent professional services company in the UK is seeking a Graduate GIS Specialist to support diverse projects across GIS, CAD, and Land Surveying.The successful candidate will assist in producing maps and managing data while developing robust skills in a collaborative environment.The role req

A global environmental consultancy is seeking a Talent Acquisition & Recruitment Specialist in Greater London.This role involves assisting experienced surveyors on diverse projects across the UK, ensuring high standards in survey delivery while gaining professional development opportunities.Candidat

This role requires U**C eDV clearance and expertise in business process mapping and process automation.

A leading recruitment agency is seeking a CMDB Expert to enhance their Configuration Management practice.This remote role involves managing the CMDB, ensuring data integrity, and applying ITIL frameworks.You'll engage with teams to provide actionable insights and establish best practices in a digita

As a Support Worker with CrossReach, you will provide consistent, person centred support to people within a residential or day care setting.Working as part of a dedicated team, you will help individuals feel safe, supported and empowered as they work towards stability, independence and positive life

Social Support Worker REF: HSCP/ 80348.Salary: Grade 5 £32,294 - £34,185 .I

Specialist Behaviour Support Worker.We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disabilities Service.No personal care or experience required, just the right values.Want to feel valued? You'll feel at home here.Annual leave increasing

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Looking for a fresh start or a second income? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities.Whether you wan

Senior Residential Children's Home Support Worker We are currently seeking an experienced Senior Residential Support Worker.Contract: Full time, Permanent Salary : £33,320.Location: Greater London (Covering Area Camden homes in Camden, Haringey & Islington) (Please note, it is essential that all ca

Early Morning Delivery Drivers Needed!.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across th

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Join Ocado Logistics where

Hours: Waking nights (4 on / 4 off).Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people xwzovoh to get their childhood back and create pathw

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Join Ocado Logistics where

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

Waking Night Residential Support Worker | New Therapeutic Children's Home | Hemel Hempstead.Experienced in residential childcare and looking for a stable waking night role within a structured, therapeutic environment?.Young Care Hub is opening a new therapeutic children's residential home in Hemel H

My client, a highly prestigious hedge fund, is seeking a data analyst with strong Python and SQL skills alongside detailed asset class and derivatives knowledge, particularly in the macro space.This individual will be responsible for combining and transforming raw data into useful insights, analysis

Note - role reposted after re-evaluation of grade level.About Colt Data Centre Services.Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale

Our client enables those with disabilities, their families, and their carers to lead fulfilling lives.They are now looking for either one full-time or two part-time Support Workers to join them on a permanent basis.There is also weekend work available.A culture of progression and development .Bank

We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disability Service in Newham.At Look Ahead, helping you thrive is part of how we work.We offer an extensive package of benefits, award-winning Learning & Development, and an inclusive c

AM - 17:00 PM (Guaranteed 45 hours per week).Complex Recruitment is looking for Van Drivers to join our team for a well-established company based in Greenford.This is a great opportunity for drivers seeking secure, full-time work with.Your Responsibilities as a Van Driver:.Loading and unloading the

T DRIVERS WANTED FOR ON GOING ROLE IN HAYES.The Best Connection Staines are currently recruiting for 3.T drivers for a client based in the Hayes area to do deliveries of furniture and white goods.Monday to Sunday shifts available.Deliveries of furniture and white goods to customers (commercial and r

Flexible People Ltd are currently recruiting 7.Home delivery drivers for a well known client of ours, based in Greenford.This is a fantastic opportunity to work for a multi-national organization, with the potential for growth and opportunities.This role involves working with a Drivers Mate to delive

Vehicle Collection & Delivery Driver.Delivery driver: 1 year (preferred).Response-able Solutions Ltd are the UKs leading and most prestigious vehicle logistic company for both driven and transported vehicles in the UK, providing a professional first-class service to our customers Nationwide.Due to e