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Are you passionate about delivering exceptional customer experiences and turning challenges into positive outcomes? We’re looking for a Complaints Handler to join our team and play a key role in resolving customer concerns with empathy, professionalism, and precision. To be considered for the role, you’ll require the following essentials: We’re seeking someone with previous experience in customer service or complaint resolution, ideally in a fast-paced environment. You’ll be confident managing multiple cases at once, with strong attention to detail and excellent written and verbal communication skills. A Level 3 qualification in Customer Service is desirable Familiarity with Microsoft Office and web-based systems is important, and knowledge of consumer rights or relevant legislation would be a bonus. Most importantly, you’ll bring empathy, resilience, and a genuine commitment to delivering world-class service—even in challenging situations. Within this position, you’ll also be: Taking full ownership of customer complaints—seeing each case through from start to successful resolution. Investigating issues in depth, using root-cause analysis and collaborating with internal teams to ensure fair and effective outcomes for both our customers and the business. Managing a variety of communication channels, including calls, emails, web enquiries, and social media, prioritising your workload while maintaining a high standard of service. Clear, professional communication will be at the heart of everything you do, keeping customers and stakeholders informed every step of the way. Working closely with our legal team on escalated cases, ensuring all complaints are handled compliantly and accurately. Contributing to continuous improvement by sharing insights and feedback with senior colleagues, helping us refine our processes and enhance the customer journey. Salary & Working Hours Salary is £29,760 plus bonus Working hours are Monday – Friday, shifts between 8am and 5.30pm with an occasional Saturday 25 days holiday plus Banks Amazing benefits package including award winning pension scheme, free onsite parking, subsidised private healthcare, ongoing professional development opportunities and a health and wellbeing scheme amongst others. --- Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (phone number removed)

Media Stack is a network of ecommerce specialists with 50+ years of combined experience across paid media, creative strategy, and CRO. You'll be managing and scaling campaigns across Meta and TikTok for a portfolio of ecommerce clients, working closely with our in-house Creative Strategist, and help

An award-winning digital advertising agency specialising in high-consideration products is looking for a Paid Media Director to join its growing remote team. Working with premium e-commerce brands, this role offers the opportunity to lead strategic paid media activity that directly influences commer

Full funnel performance-driven, product-led media agency focused on measurable business outcomes and sustainable client growth. A leading independent performance marketing agency with a strong US foundation and growing UK/EMEA footprint.

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award‑winning work we’ve taken home 5 Lions in the past two ye

Work for an agency where the people are the biggest selling point. Work for an agency where every opinion is heard. Line Manager: Performance Media Manager.

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award‑winning work we’ve taken home 5 Lions in the past two ye

Reporting to the Head of Agency Network, the BDM, Agency is accountable for driving revenue growth across a defined agency patch (excluding agency partnership teams). Understanding of the media landscape across all activations including current market pressures and trends that are likely to affect m

A creative approach to media sales is essential, highlighting the company's innovative digital formats. This role focuses on strategic agency relationships, developing revenue across existing accounts, and opening new sales conversations. The ideal candidate will have a solid background in digital m

Four Agency Worldwide is seeking an Account Executive to join their media team in London. The ideal candidate will have excellent communication and numeracy skills, and a desire to learn about paid-media and digital strategies.

An outstanding opportunity for a senior media Account Director to lead one of the agency's most high‑profile global client relationships. We're working with a top‑tier media agency to find a Global Account Director to lead a complex, fast‑moving, multi‑market global account. Strong understan

At least 3 years’ experience in agency or client-side brand marketing through social media.

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award‑winning work we’ve taken home 5 Lions in the past two ye

A leading digital marketing agency in the United Kingdom is seeking a Head of Paid Media to lead their paid function.

Partnering with internal teams to connect content, media, and commerce effectively.

Experience in marketing analytics, communications measurement or social/ digital media analytics, with knowledge of earned and owned media measurement approaches. As a Research Manager with TRUE Global Intelligence, you lead on and deliver research, analytics, and insights workstreams by overseeing

Immediate Media Co is looking for a Business Development Manager – Agency to drive revenue growth across defined agency patches in the UK. Immediate Media offers a progressive working environment with flexible/hybrid working options and various employee benefits. You will develop and execute effec

A dynamic media agency in Greater London is seeking a practical Project Manager to oversee paid media campaigns. The role requires at least 2 years of project management experience in an agency and familiarity with platforms like Google Ads and Meta Ads Manager.

Invisible Agency is seeking a Freelance Social Media Annotation to shape the future of AI through quality data. The role involves reviewing and assessing media from social networks to enhance AI training. Ideal candidates will possess native-level fluency and a keen understanding of social media tre

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions in the past two year

Experience in media buying or investment within an agency or publisher. Experts across Retail Media, Market Insights, Paid Media and Streaming/CTV. You’ll execute and optimise media investment strategies that deliver measurable outcomes for major client campaigns.

This is one of the most compelling paid media focussed growth roles in the indie agency space right now. You’re stepping into a business that has properly cracked the code on modern performance marketing, blending paid media, creative and data science to drive real commercial outcomes for DTC bran

A leading marketing agency in Greater London seeks a Social Media Manager to connect brands with their communities. The role requires a creative individual with at least 3 years of experience in social media marketing.

As a Brand Media Account Manager at Tug, you will be responsible for overseeing both planning and implementation across a variety of brand media channels including but not exclusive to display, CTV, DOOH/OOH, audio & other Brand Media channels. Able to create and maintain relationships with media ve

A proven leader with experience managing and developing paid media teams in a fast paced agency environment. Leading and developing a team of paid media specialists, ensuring clear progression, strong performance and a positive culture. Strong strategic capability across all major paid channels, wit

Immediate Media Co is seeking a Partnerships Manager to drive revenue and cultivate partnerships across its portfolio. A strong understanding of media planning and agency dynamics is critical for success in this high-energy, collaborative role.

Exciting opportunity for an Paid Search and Shopping expert, to join a fast-growing and highly regarded independent media agency. Experts across Retail Media, Market Insights, Paid Media and Streaming/CTV. The Paid Search & Shopping Senior Account Director will have a strong blend or media planning

This role is within The Goat Agency, a leading brand within WPP Media, where you will be instrumental in helping global brands harness the power of social and creator-led content to deliver measurable impact. Job Title: Senior Paid Media Manager (12 Month FTC). We’re looking for a Senior Paid Medi

Tug Agency is seeking a full-time team member to assist with paid search and social campaigns in their London (Shoreditch) office.

Media Geeks Recruitment is seeking a Finance Manager to join their creative agency in Greater London. The ideal candidate has proven finance management experience, ideally in a creative agency context, and is skilled in using Xero. This is a unique opportunity to influence the agency's growth from a

Experts across Retail Media, Market Insights, Paid Media and Streaming/CTV. Strategic, National media planning experience. Drive strategic media planning and execution across multiple channels to maximise performance and impact for high-value clients.

Associate Director – Activation Operations & Media Delivery - Media Agency. It’s about building structure, improving workflows, driving operational excellence and helping standardise multi‑channel media buying across a centralised international hub model. Huge international scope across multip

A growing PR firm is seeking a UK-based Public Relations Account Executive to manage media relations and influencer accounts. The role includes leading various accounts, producing impactful media strategies, and engaging with local press.

Are you a driven sales professional in property or interior design, eager to advance your career with Business Development for a prestigious design agency?.

This role is within The Goat Agency, a leading brand within WPP Media, where you will be instrumental in helping global brands harness the power of social and creator-led content to deliver measurable impact. In-depth knowledge of various social media platforms, including but not limited to Facebook

This hands-on Paid Media Strategist role sits within a busy paid media / tech agency team and combines strategic planning, campaign management and performance optimisation to deliver measurable ROAS, customer acquisition and long-term growth for client portfolios. Work on varied, performance‑drive

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Temporary Medical Receptionist (Remote).Remote (Supporting a GP Surgery).Temporary 1st June until approximately September (end date TBC).We are seeking a reliable and organised.GP surgery team on a temporary remote basis from.This is an excellent opportunity for someone with previous GP or healthcar

Would you like to join Europe's leading premium health and wellness group?.You could be just the right applicant for this job Read all associated information and make sure to apply.Our team members are the ambassadors of our business and the heart of what we do.W e are on the look out for a passiona

As a creative agency built for modern consumer brands, we blend strategy, production, and performance insight to deliver work that scales.

NOTE: We will not be moving forward with any applicants who do not send examples of work.Please email examples to ben@brightshift.Do you believe in the power of video to not only capture attention but to ignite action?.Do you thrive in an environment where your work has the power to drive real-world

As a creative agency built for modern consumer brands, we blend strategy, production, and performance insight to deliver work that scales. Act as the final creative gatekeeper for all content before it reaches paid media - ensuring consistency across creative, technical execution, and performance in

Corporate Receptionist – Derby - Temporary (Immediate Start) Location: Derby Hours of Work: Mon - Fri 8am - 5pm Hourly Pay Rate: £18.

Marketing Executive Evology is a fast-growing technology platform transforming the parking and mobility space, and they're looking for a Marketing Executiveto help drive user growth, strengthen brand presence and support commercial expansion.This is a brilliant opportunity for a proactive marketer w