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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    4 days ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Social Media Account Manager
    Social Media Account Manager
    14 days ago
    £32000–£38000 yearly
    Full-time
    London

    Important: We do not offer visa sponsorship. Applicants must currently reside in the UK and have the full right to work in the United Kingdom. About OP Marketing OP Marketing is a fast-growing digital marketing agency delivering innovative, data-driven solutions to a diverse client base. We pride ourselves on providing exceptional service, measurable results, and building long-term partnerships with our clients. The Role We are seeking a creative and results-driven Social Media Account Manager to join our team. In this role, you will be responsible for managing client social media accounts, developing engaging content strategies, and delivering measurable campaign performance while maintaining the high standards OP Marketing is known for. Key Responsibilities • Manage and oversee client social media accounts across platforms such as Instagram, Facebook, LinkedIn, and TikTok, • Develop and execute creative social media strategies aligned with client objectives, • Create, schedule, and publish engaging content, including captions, graphics, and short-form videos, • Monitor social media performance and provide regular reports with insights and recommendations, • Build and maintain strong relationships with clients, acting as their main point of contact for social media activity, • Liaise with internal teams (e.g. designers, paid media specialists) to ensure cohesive campaign delivery, • Stay up to date with social media trends, platform updates, and best practices, • Manage community engagement, including responding to comments, messages, and reviews, • Identify opportunities to optimise campaigns and improve overall social media performance Requirements • Previous experience in a social media management or digital marketing role, • Strong understanding of major social media platforms and their best practices, • Excellent written communication and content creation skills, • Ability to analyse performance data and translate it into actionable insights, • Strong organisational skills and ability to manage multiple accounts simultaneously, • Familiarity with social media scheduling and analytics tools (e.g. Hootsuite, Sprout, Meta Business Suite), • A proactive, creative, and results-oriented mindset Desirable Skills • Experience working in a digital marketing or creative agency, • Basic knowledge of paid social advertising, • Graphic design or video editing skills (e.g. Canva, Adobe Suite, CapCut), • Understanding of wider digital marketing channels (SEO, PPC) What We Offer • Competitive salary of £32,000 per annum, • Opportunities for career development and progression, • Supportive and collaborative working environment, • Ongoing training and professional development

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  • Social Media Manager
    Social Media Manager
    29 days ago
    £41700 yearly
    Full-time
    London

    Social Media Manager (Bilingual English–Chinese) London (on-site) | Full-time, permanent | Salary: £41,700/year We're ApertureChina, a UK publishing and digital media company building a cross-border brand between the UK and China. We're hiring a bilingual Social Media Manager (native Chinese speaker) to lead our social presence across both markets. Key responsibilities: • Plan, create, and publish content on Chinese social media platforms, including WeChat, Weibo, Xiaohongshu, Douyin, and Bilibili, • Manage UK-facing accounts across Instagram, Facebook, X, LinkedIn, and TikTok, • Develop culturally resonant, platform-appropriate campaigns for clients seeking exposure in both the UK and Chinese markets, • Coordinate frequently with Shanghai partner team, facilitating communication and overcoming language and cultural barriers, • Monitor performance, report on campaign results, and optimise based on platform analytics and trends, • Ensure all content complies with UK advertising standards, UK GDPR, and relevant Chinese digital content regulations. Requirements: • Native Chinese speaker with fluent professional English, both written and spoken, • Proven experience managing Chinese social media platforms (WeChat, Weibo, Xiaohongshu, Douyin, Bilibili) in a professional or agency setting, • Working knowledge of UK-facing platforms and best practices, • Strong copywriting skills in both Chinese and English, • Solid understanding of digital marketing, audience engagement, and content performance metrics, • Experience with short-form video, graphic design tools, and multimedia content production is highly desirable, • Right to work in the UK. How to apply: Apply directly through JobToday with your CV and a short cover letter. Please include links to any Chinese or UK social media accounts or campaigns you have managed.

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  • Marketing Manager
    Marketing Manager
    2 months ago
    £33000–£43000 yearly
    Full-time
    London

    📍 Location: London 🏢 Company: Olive Base Ltd 🕒 Job Type: Full-Time, In Person 💷 Salary: £33,000 – £43,000 per year + Performance Bonus 🗓 Expected Start Date: 29/05/2026 At Olive Base Ltd, we are committed to providing high-quality food products and exceptional service. As a growing business operating within the food and hospitality sector, we focus on delivering efficient operational solutions while maintaining the highest standards across our services. We are dedicated to excellence, reliability, and continuous improvement, creating a professional environment where both our clients and employees can thrive. Key Responsibilities: As a Marketing Manager, you will be responsible for: • Analysing market trends, customer behaviour, and competitor activity to support strategic marketing decisions within the restaurant and franchise operations., • Planning and managing marketing campaigns across digital platforms, social media, and online delivery marketplaces to increase brand awareness and customer engagement., • Monitoring sales performance, customer acquisition trends, and campaign effectiveness to identify growth opportunities and improve marketing outcomes., • Preparing detailed reports on marketing performance, customer engagement, and return on investment for management review., • Supporting the development and implementation of marketing strategies aimed at increasing revenue, brand positioning, and customer retention., • Managing digital marketing activities including website content, social media platforms, and online advertising campaigns., • Coordinating with internal teams, franchise partners, and external agencies to ensure consistent branding and effective delivery of marketing initiatives., • Supporting promotional activities, offers, and seasonal campaigns to drive customer traffic and sales., • Assisting senior management in planning business growth strategies and market expansion initiatives., • Ensuring marketing records, reports, and campaign data are maintained accurately and securely. Requirements • Bachelor’s degree (or equivalent) in Marketing, Business, Management, or a related field., • Strong understanding of marketing principles, digital marketing, and brand development strategies., • Ability to analyse market data, customer insights, and campaign performance metrics., • Experience in managing marketing campaigns, social media, and online platforms., • Strong communication and organisational skills., • Proficiency in Microsoft Office, digital marketing tools, and data analysis software., • Ability to work with confidential business data and maintain professional standards., • Experience in hospitality, retail,(preferred but not essential). 🌟 What We Offer • Competitive salary (£33,000 – £43,000) + performance-based bonus, • Company pension, • Ongoing professional development and internal promotion opportunities If you're driven, creative, and ready to bring energy to a dynamic team, we want to hear from you! 👉 Apply now and take your career to the next level with Olive Base Ltd

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