Medical record jobs in Lytham St AnnesCreate job alerts

Welcome to FCMS!We are looking for a Care Navigator to join our Care Coordination Team.Pay: £13.00 per hour weekend and overnight enhancements applyHours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.Accountable to: CATS Operational ManagerBase: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also availableCLOSING DATE: 23 AUGUST 2026 Please note that our roles are not being considered for sponsorship at this timeMain duties of the job Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffAccurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsJob description Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffTo undertake an intensive internally based training programmeTo be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development.To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.To use the telephone and remain empathetic, whilst gaining important information.Accurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.To provide clear and concise information to all patients and external agenciesTo support, when necessary, the wider team, in fulfilling the duties of the System Deflections teamThe post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner.To attend any meetings as and when requiredTo assist the management team when requiredTo be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness.To always adhere to FCMS Policies and ProceduresPhysical EffortStaff often remain seated, at one desk, for most of the working day.Mental EffortWork pattern can be interrupted by the telephone or staff enquiries.Workload regularly re-assessed and prioritised to meet required deadlines.The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs.Emotional EffortRequirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives.Supporting vulnerable patients and callersManaging situations that can often be emotional, given the patients health status.Managing stressful situations i.e., workload and time pressuresDealing with conflict, over a variety of issuesAbility to remain calm when other people are panicking or distressed.Information Systems:Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.Information Governance:Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.SafeguardingStaff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.Training and Support:Identify own training needs and others and participate in relevant in-service education.Ensure all mandatory training is undertaken and maintained.The post holder will be expected to attend any necessary courses that provide relevant training.GENERAL:To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and ProceduresTo observe national and local policies and procedures in respect of:FireData Protection ActInfection ControlOther duties are required:This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision.Our key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun: People rarely succeed unless they are having fun. Happiness is healthy!Awesome: We arent here to be average, were here to be awesome!Humble: Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave: We challenge the norm. We have the courage to get the difficult jobs doneOompf: We have natural oompf! Its infectious!Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check .Person SpecificationExperienceDesirable Evidence of further study Educated to GCSE/O Level standard including English Language and MathematicsEquivalent training in administration.QualificationsEssential Experience of working with IT systemsAdministrative experienceTelephony experienceExperience of working in an office environmentDesirableExperience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.Experience of Adastra and/or other clinical systemsExperience of working with CliniciansOtherEssential Diplomatic/tactful and understand importance of confidentiality. Able to demonstrate compassion and empathy.Mature outlookPositive mental attitudeSmart appearanceProfessional conductAbility to work within a team and, at times, in isolation.Openness to learn new skills and apply these within the role.Non-judgemental.CommunicationEssential Information Governance understanding and awareness.Effective communication skills, both verbal and writtenSound working knowledge of Microsoft packages including, Word, Excel, and email.Good literacy and numeracy skills.Excellent organisational skills.Ability to manage and prioritise own workload.Ability to work under pressure and remain calm and focused.DesirableAdministration qualificationsDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.TPBN1_UKTJ

Employment Solicitor / Partner – Remote (UK).Are you an Employment Partner ready to step away from traditional firm constraints and into a genuinely modern, high-performing platform?.We are working with a fast-growing, specialist employment and regulatory law firms, ranked in the Chambers Global E

QLM is supporting a major European Co-operative with a broad portfolio of investments across the food value chain, as they look to appoint a Head of Farming - Pork.This is a newly created role, designed to strengthen how the business works across its pork supply network, bringing closer alignment be

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The Role: Sales and Marketing Executive (Trade Support).Kent/SE London, Essex, South London, Sussex, Bristol, Northern Ireland and Republic of Ireland.Must be willing to travel geographically within a specific patch - Van provided!).It takes great people to achieve greatness.People with a sense of p

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A track record of building a services business, not only running one.

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UK qualified solicitor with a proven track record working in private practice and/or in house on commercial law matters.

A track record of reviewing or transforming property functions.

Track record of leading organisations through change, growth or strategic transformation.

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This award‑winning UK retailer is seeking a Buying Manager to take ownership of the product offer within one of its Ambient Grocery categories.The role is based in their modern West Midlands office three days per week, with the remaining time worked remotely.Reporting to the Head of Buying, this i

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About NTT DATA Business Solutions:.NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries.We combine a global reach with local intimacy to provide premier professional SAP serv

A track record of delivering quality work to defined timescales to different stakeholders.

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Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value

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Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.

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Every year, we support thousands of aspiring doctors throughout every stage of their journey - from preparing for admissions tests to securing a place at medical school and beyond. Help create a seamless and inspiring learning journey for students from application through to medical school. Develop

Maintain accurate HR records and ensure compliance with employment legislation and internal policies.

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Health screening, eye care vouchers, and private medical benefits.

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Maintain accurate records and support business administration processes.

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