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- Work closely with the Managing Director to oversee the day -to-day operations of the company. - Manage emails, information, office systems and other communications; answer where possible – highlighting and prioritising those that need MD attention. - Maintain records of Director's contacts. Screen calls, enquiries and requests, and deal with them when appropriate. - Plan and maintain MD's calendar and recurring tasks, arrange appointments, organise and set agendas and action points for all his meetings. - Act as 'follow-up Manager' across the team to ensure that a wide range of agreed actions are being executed. - This role will involve assisting in strategic planning, managing staff, and ensuring that business goals are met.

Executive Assistant to the CEO  Location: Actoss different sites - MIDDLESEX STREET, E1 7DA Reports to: CEO Job Summary: The Executive Assistant will provide high-level administrative support to the CEO of Stanley Ley business and Harris and Zei, ensuring efficient operation and management of the executive office. This role involves managing daily schedules, facilitating communication between the CEO and stakeholders, coordinating meetings, and overseeing special projects to support business initiatives. Key Responsibilities: 1. Administrative Support:   - Manage and maintain the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements.   - Prioritize and respond to emails, phone calls, and other communications on behalf of the CEO.   - Prepare meeting agendas, reports, presentations, and correspondence as needed. 2. Meeting Coordination:   - Organize, attend, and take minutes during executive meetings.   - Coordinate board meetings and prepare necessary materials.   - Ensure follow-up on action items from meetings. 3. Communication Liaison:   - Serve as the primary point of contact between the CEO, internal teams, and external partners.   - Handle confidential information with discretion and professionalism.   - Draft and edit communications for the CEO, including internal memos and external business correspondence. 4. Project Management:   - Assist with special projects as assigned by the CEO, including research, data collection, and coordination with other teams.   - Track project timelines and progress, ensuring that deadlines are met. 5. Travel and Event Coordination:   - Plan and coordinate domestic and international travel, including accommodations, itineraries, and logistics.   - Organize corporate events, conferences, and off-site activities for the CEO. 6. Office and Executive Operations:   - Develop and implement administrative systems and procedures to enhance office efficiency.   - Prepare expense reports and manage budgets for the executive office.   - Handle personal tasks for the CEO as required. Qualifications: - Education: Bachelor's degree in Business management, Communications, or a related field preferred. - Experience: 5+ years of experience as an Executive Assistant, preferably in a corporate or entrepreneurial setting. - Skills:  - Strong organizational skills with the ability to manage multiple tasks and priorities.  - Excellent verbal and written communication skills.  - High level of attention to detail and accuracy.  - Ability to handle sensitive and confidential information with discretion.  - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.  - Strong problem-solving skills and proactive attitude. Attributes: - Adaptability: Ability to adapt to changing priorities and demands in a fast-paced environment. - Initiative: Self-starter with the ability to anticipate needs and take initiative without direct supervision. - Interpersonal Skills: Professional demeanor with strong interpersonal skills to effectively interact with stakeholders at all levels. Why Join Us? - Be a part of an innovative and growing business. - Work directly with visionary leaders in a dynamic environment. - Opportunity for professional growth and development. Application Process: Please submit your resume and a cover letter detailing your experience and why you are an ideal fit for this

As a customer service manager, you'll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You'll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business. As a customer service manager, you'll need to: - provide help to customers using your organisation's products or services. - Communicate courteously with customers by telephone, email, letter and face-to-face. - Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. - Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill. - Issue refunds or compensation to customers. - Keep accurate records of discussions or correspondence with customers. - Analyse statistics or other data to determine the level of customer service your organisation is providing. - Produce written information for customers, often involving the use of computer packages and software. - Write reports and analyse the customer service that your organisation provides. - Develop feedback or complaints procedures for customers to use. - Improve customer service procedures, policies and standards for your organisation or department. - Meet with other managers to discuss possible improvements to customer service. - Manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources. - Train staff to deliver a high standard of customer service. - Lead or supervise a team of customer service staff. - Learn about your organisation's products or services and keep up to date with changes. - Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

An Office Manager plays a crucial role in ensuring the smooth functioning of an office by handling a variety of administrative tasks. The responsibilities and duties can vary depending on the size and type of organization, but generally, the role includes the following: 1. Administrative Support: Scheduling and calendar management: Coordinating appointments, meetings, and events for executives or teams. Communication management: Handling phone calls, emails, and correspondence. Document preparation and filing: Organizing files, reports, presentations, and other important office documents. 2. Office Organization: Inventory management: Ensuring office supplies and equipment are stocked and well-maintained, ordering supplies as needed. Space management: Managing the physical office space, including organizing common areas, meeting rooms, and ensuring the workplace is neat and organized. Facility management: Overseeing maintenance of office equipment, liaising with service providers, and ensuring office environments are safe and comfortable. 3. Human Resources Support: Employee onboarding: Assisting in the hiring process, preparing workstations, and managing employee records. Payroll and benefits coordination: Supporting payroll processing, leave requests, and benefits administration. Staff coordination: Acting as a liaison between management and employees to ensure smooth internal communication. 4. Financial Administration: Budget management: Overseeing office budget, handling petty cash, and approving expenses. Vendor management: Managing contracts and relationships with suppliers or service providers. 5. Event Planning: Organizing team-building activities, office events, or company-wide functions. 6. Technology Management: Overseeing the office's technology needs, ensuring software, hardware, and communication systems are functioning properly. 7. Customer and Client Relations: Welcoming clients or visitors to the office and providing assistance. Coordinating client meetings and ensuring their needs are met during their visit. 8. Problem-Solving: Addressing operational challenges, troubleshooting issues, and ensuring continuous office functionality. Skills and Qualities: Organizational skills: Ability to manage multiple tasks and prioritize responsibilities. Communication skills: Clear verbal and written communication for interacting with staff, clients, and suppliers. Time management: Managing tasks efficiently to meet deadlines and office needs. Tech-savvy: Familiarity with office software, communication tools, and managing office systems. Problem-solving skills: Capable of addressing unexpected issues that arise in the office environment. The role of an Office Manager is key to creating a productive and efficient work environment.

The Beaufort Hotel is now actively looking to recruit a Receptionist to join the busy Front Office team. The ideal person does not need to have previous Receptionist experience, although it would be a benefit and will be able to work shifts (3pm-11pm or 7am -3pm)on any 5 of 7days. We are looking for someone with personality, who might consider themselves a people person and is very comfortable in meeting and speaking with new people. The person will also be able to demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The main responsibilities of the role are: Dealing with guests enquiries in a courteous and professional manner while displaying clear and comprehensive knowledge of the hotel, facilities and local area in accordance with Company standards. Proceeding check-in and check-outs as well as payments and cashier closures in accordance with Company standards. To register and check full and accurate bookings details in accordance with Company and hotel procedures. Dealing with email correspondence (Confirmation, offers, information) The ideal candidate for this position: •Must be courteous and focused on providing a consistently high standard of customer service •Must be standards driven and detail-orientated •Must have the ability to multi-task in fast-paced environment •Must have excellent self-presentation If you match the above criteria then please send a copy of your CV immediately. Only successful candidates will receive a reply.