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IT Programme Manager – competitive base + car allowance - Leatherhead (occasional UK travel) We’re looking for an IT Programme Manager to join the one of our clients where you’ll be involved in shaping and delivery of multiple major IT projects. The role will involve defining, initiating and shaping projects from inception, managing change, delivering large transformation programmes and running project teams. The nature of the role will be to manage your own projects as well as leading a team of Project Managers and Business Analysts looking after multiple £M+ value projects. You will take responsibility for delivering both business and IT focused programmes. Key responsibilities: • Shaping Projects – Ability to shape projects from business inception, consider and document all angles and develop projects that are clear with thought out journeys to achieve end goals, • Leadership – The ability to lead teams ensuring that you get the best out of them, • Budgets – Manage multiple project and resourcing budgets, • Defining and agreeing project scope, outputs, timescale, quality and cost criteria to ensure business requirements are understood and agreed., • Defining and establishing the project structures, roles and teams to ensure efficient and effective project delivery., • Planning, managing, monitoring and reporting on the work of programme and project teams to deliver the outputs to the agreed timescale, quality and cost criteria., • Building and maintaining relationships with senior internal and external stakeholders to enable the achievement of project objectives., • Manage risks and issues effectively and take accountability for problem resolution, • Effective management and reporting of all project stages to provide structure and control throughout project lifecycle including management of entry / exit criteria for each stage, • Delivering your programme of projects to agreed scope, cost and timeframes Key skills and experience: • Demonstrable evidence of shaping programmes and projects from inception to completion, • Programme management experience, • Evidence of hands-on management multiple projects, • Experience of delivering complex projects using a formal delivery methodology, • Demonstrable understanding of project management principles, • A track record in delivering a broad range and diverse scale of technical and business projects including IT and business integration projects, • Strong organisational skills and the ability to deal with conflicting demands, • An advanced attention to detail when developing plans and estimates, • A self-starter who enjoys a challenge and takes the initiative to get the job done, • Proficient in Microsoft 365, • Prince 2, PMI, MSP or equivalent certification expected.

Lead Support Engineer – Azure + M365, Networking (Twickenham or Epsom) - £80,000 • Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?, • Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?, • Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business. You’ll be joining a close-knit team in London (Twickenham or Epsom) Key skills: • Proven 3rd Line support experience in a busy MSP or IT Services environment, • Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra, • Solid networking experience in Cisco and Fortigate, • Confidence dealing with major incidents, escalations and tricky support issues, • Comfortable with scripting (e.g. PowerShell) and endpoint management tools, • A clear, confident communicator who enjoys solving problems and helping others, • Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: • Acting as the final escalation point for complex tickets and service desk issues, • Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services, • Taking ownership of major incidents and problems – including post-incident analysis, • Working alongside professional services during project transitions and onboarding, • Helping junior engineers develop – peer reviews, guidance, and knowledge sharing, • Creating and updating internal documentation and best-practice procedures, • Representing the technical team in client conversations and internal reviews Ideal Certifications: • AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102 This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch! Lead Support Engineer – Azure + M365, Networking (Twickenham or Epsom) - £80,000

WHO WE ARE Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. Purpose of the Role Are you passionate about delivering seamless IT experiences and keeping infrastructure running smoothly? As our IT Infrastructure Specialist, you’ll be at the heart of our technical operations — managing Active Directory, supporting our VMware environment, and resolving IT issues with precision and care. You’ll work closely with the IT Infrastructure Manager and collaborate across teams to ensure our systems are secure, efficient, and user-friendly. This is a hands-on role where your technical expertise and customer-first mindset will make a real impact across the business. Responsibilities You’ll be responsible for: • Managing and maintaining Windows Server environments (2012–2019), • Providing expert-level support for Active Directory, Group Policy, and Windows Deployment Services, • Administering and optimizing Office 365 and Azure environments, • Supporting Citrix, VMware, and core server infrastructure, • Troubleshooting hardware and networking issues (TCP/IP, DNS, DHCP), • Deploying images using SCCM and supporting Windows 10/11 OS, • Delivering excellent support for Microsoft Teams, • Monitoring server backups and ensuring software/hardware orders are fulfilled, • Managing Microsoft licensing and ensuring compliance, • Following ITIL-aligned service management practices and improving processes, • Ensuring all installations are recorded and licenses verified, • Reporting software process violations and supporting daily operations checks What we are looking for You are someone who thrives in a fast-paced environment and brings a mix of technical depth and customer focus. To thrive in this role, you will need Technical Skills & Experience in the following: • Microsoft certification or equivalent experience, • Proven experience with Office 365 / Azure Administration (Essential), • Strong knowledge of Active Directory, VMware, and Windows Server, • CCNA or equivalent networking experience, • Hands-on experience with desktop and server hardware (2nd line support), • Familiarity with ITIL service management practices (Advantageous)

MS Power Platform Developer with AI Chatbot Location: Esher (two days WFH) Must have the Right to Work in the UK (cannot provide sponsorship) This person will contribute directly to the organisations digital transformation roadmap by embedding automation and AI into our operations and business. This will involve building AI-powered conversational agents and automating business processes using Microsoft Power Platform tools like Power Apps, Power Automate, and Power Virtual Agents (part of Microsoft Copilot Studio). Their key responsibilities will be: • Chatbot Development: Design, build, and implement AI chatbots using Power Virtual Agents/Copilot Studio to streamline interactions and automate tasks., • Process Automation: Create automated workflows and processes using Power Automate to improve efficiency and reduce manual tasks, often incorporating AI capabilities., • Application Development: Develop intelligent business applications with Power Apps, leveraging AI Builder and other tools to enhance functionality., • Integration: Integrate Power Platform solutions with Microsoft 365 services (like Teams and SharePoint) and other third-party systems or APIs., • Data & AI Integration: Utilize AI Builder and machine learning models to add intelligence to applications and automations., • Collaboration: Work closely with business analysts, stakeholders, and end-users to understand requirements and ensure solutions meet business objectives. Essential Skills & Knowledge: • Microsoft Power Platform: Deep knowledge of Power Apps, Power Automate, Power BI, and Dataverse., • AI & Machine Learning: Experience with AI automation tools, machine learning models, and AI Builder for enhanced functionality., • Copilot Studio: Expertise in building and deploying conversational AI solutions with Copilot Studio., • Programming Languages: Proficiency in languages like C# and JavaScript is often beneficial., • Database Knowledge: Familiarity with relational databases and their administration., • Microsoft 365: Understanding of services such as Teams and SharePoint for integration purposes.

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. PURPOSE OF JOB: The Internal Commercial Executive (ICE) role is a sales role is to support the Commercial Executives with proactively managing Microsoft Agreement to help drive profitability within the Microsoft Practice. KEY RESPONSIBILITIES: Working with the CEs to manage the Inbox and Internal queries relating to licensing, commercials and cost model creation. This person will supporting the corporate CEs. Understand customer funding sources for assessments, workshops and deployment and be able to articulate what a customer gets within each assessment or workshop. INDIVIDUAL RESPONSIBILITIES: Manage the MS Licensing Inbox • Be the first point of contact for all incoming queries & respond within our standard 4-hour., • Work collaboratively with the CEs to support in commercial opportunity. Azure to CSP Migrations • Understand the internal process and who to go to for each step., • Be able to explain the benefits of moving to CSP with Bytes., • Explanation of RI and HB potential savings to customer (using Quantum) Incentives • Understand all incentive programs and how to make money through Microsoft., • Look to introduce Program utilisation when engaging with customers. Microsoft Licensing Agreement Management • Internal Commercial Executive should understand all pricing, offers, promotions and concessions (understand recent concessions offered), • Understand Commercial Agreements, • Be able to cost model options for Microsoft renewals with upsell opportunities., • Including Enterprise Agreement True ups., • MPSA Renewals, • CSP Renewals, • Assist with training of salespeople., • Assist account managers through the entire renewal process through to completion; includes CPS creation, PCC, and Contract Questionnaire submission., • Engage with account managers on new opportunities and new logos and commercial responses. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: • ESSENTIAL: GCSE grades A*-C or equivalent in English and Mathematics, • DESIRABLE: GCSE grades A*-C or equivalent in ICT or Business Studies Professional Qualifications • Current Microsoft Licensing Sales Expert (MLSE), • Azure Fundamentals, • M365 Fundamentals Years of Experience Minimum 1 years working with Microsoft licensing Other Requirements • Detailed understanding of all Volume Licensing Programs / Contracts, • SMB Programs: OV, OVS etc., • MPSA: Program rules, OLS self-provisioning, sign-up process., • Enterprise Agreement, • Cloud: CSP, Microsoft 365 licence terms, • Azure: Licensing options, understanding of how to price basic workloads., • Intermediate / Advance Excel skills for creating customer facing cost models, • Knowledge of Volume License Central and other Microsoft Systems, • Experienced in Microsoft Price List and Program utilisation

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