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  • Support Worker
    Support Worker
    hace 30 días
    £12.21 por hora
    Jornada completa
    Uxbridge

    Job Purpose To provide high-quality learning, personal and wellbeing support to adults with learning disabilities and additional needs. The post holder will support service users to access education, community activities and life-skills programmes, promoting independence, dignity, inclusion, and positive outcomes in line with the Centre’s ethos, vision, and values. Ethos, Vision, and Values The post holder will: • Demonstrate and promote the Centre’s ethos, vision, and values, • Maintain a strong belief that students can and do achieve, • Respect service users as individual adults with rights, dignity, and autonomy, • Promote equality, diversity, and inclusive practice, • Act as a positive role model at all times Main Duties and Responsibilities Teaching and Learning Support • Engage with service users during lessons and break times, promoting independence and communication, • Follow guidance from the Class Lecturer and Senior Teaching Aide to reinforce learning and support individual targets and destinations, • Prepare learning environments for internal and external activities, ensuring resources are available and cleared appropriately, • Create learning resources under guidance using Microsoft Office 365 and specialist software following training, • Encourage progression towards employment, community participation and independent living, • Promote self-reliance, self-regulation, and increased self-esteem, • Support a wide range of curriculum activities, including community-based learning, swimming, sports, and trampolining., • Promote the use of ICT in learning, including tablets (iPads) and internal systems, • Following training, support the consistent use of hi-tech communication aids and assistive technology, • Record service users progress using written observations, photographs, and videos, contributing to ongoing and end-of-term evaluations, • Support basic skills programmes for individuals and small groups, including in community settings, • Provide physical support where required, including mobility, wheelchair use, personal and intimate care and responding to emergencies Positive Behaviour Support • Support service users with a range of needs, including behaviours of concern, • Understand, implement, and contribute to Personal Support Plans (PSPs), • Collect, record, and share relevant data as requested, • Support participation in meaningful activities by:, • Ensuring at least one activity is always available, • Encouraging participation in essential but less preferred tasks using motivation and rewards, • Introducing new activities to broaden choice, • Supporting skill development for increased independence, • Maintaining a balanced and varied programme of activities Safe, Consistent and Predictable Environments • Use strategies such as visual timetables and social stories, • Support structured routines and informed choices, • Identify and reduce environmental factors that may contribute to challenging behaviour, • Support service users to cope with unfamiliar or challenging environments Nursing, Medical and Personal Care • Support service users’ health and wellbeing by following individual care and medical plans, • Undertake basic first aid and administer PRN medication (e.g., EpiPen) following training, • Provide personal and intimate care with dignity, respect, and sensitivity Therapy and Physical Support • Support manual handling needs in line with individual guidelines, including walking support, wheelchair use and hoists, • Implement individual programmes under guidance from the Integrated Services Team, including:, • Communication guidelines, • Eating and drinking plans (following training and sign-off), • Physiotherapy programmes, • Contribute to multi-disciplinary discussions regarding service users progress and provision Safeguarding, Compliance and Professional Responsibilities • Safeguard and promote the welfare of all service users and report concerns in line with safeguarding procedures, • Follow key documentation including Risk Assessments, Care Plans, PSPs, and Behaviour Support Plans, • Adhere to Health and Safety policies at all times, • Participate in training and professional development, • Promote and follow all Centre policies, including Safeguarding, Equality & Diversity and Health & Safety, • Work flexibly, • Undertake other duties of a similar nature as required by the principal

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  • IT Support Analyst
    IT Support Analyst
    hace 2 meses
    £32000–£38000 anual
    Jornada completa
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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