End User Device Technician - Contract
3 days ago
Gloucester
EUD Technician Gloucester (travelling to sites in Gloucestershire 5 days per week) 6 Month Contract Rate: £200 per day (Inside IR35) Essential Skills: EUD device support experience, AD, Excgange, Windows 10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence) This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work. You'll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies. • Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals., • Diagnose and resolve hardware and software issues across Windows and mobile platforms., • Manage device lifecycle activities including upgrades, replacements, and disposals., • Respond to and resolve incidents and service requests in line with SLAs., • Maintain accurate asset records and contribute to asset lifecycle planning., • Support and improve conferencing technologies (e.g., Teams Rooms, AV setups)., • Collaborate with other ICT teams to ensure seamless service delivery., • Identify opportunities for service improvement and contribute to process enhancements. Skills and Experience: • Eligibility for Security Clearance, • 2+ years proven experience in an EUD Engineer role or similar, • Strong knowledge of:, • Windows 10/11, • Microsoft 365 (Outlook, Office, SharePoint), • Active Directory and Exchange Management Console, • Intune device management, • Good understanding of ITIL-based processes (incident, change, problem, configuration)., • Excellent communication skills and a strong customer service approach., • Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment.