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Job Title: Service Desk Engineer Location: Exeter (4 days per week on-site) Contract Type: 6-Month Contract (FTC) Start Date: ASAP Salary: £33k Overview A leading technology-driven organisation is seeking a Service Desk Engineer to join their IT team on a 6-month contract basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical issues, and is passionate about delivering excellent user support. You’ll be working on-site in Exeter 4 days a week, supporting internal users and ensuring smooth day-to-day IT operations. The role sits within a collaborative team and reports to the 1st Line Team Leader. Key Responsibilities • Provide first-line support via the service desk and approved support channels., • Troubleshoot and resolve issues related to:, • Microsoft 365 (O365), • Windows OS and desktop support, • Microsoft applications, • Cloud services, • Printers and peripheral devices, • Administer Active Directory (user accounts, permissions)., • Manage SharePoint and OneDrive access and troubleshooting., • Set up and configure devices using Microsoft Autopilot., • Support onboarding/offboarding processes (device setup, account management)., • Maintain accurate documentation of support activities and system configurations., • Communicate effectively with users and escalate issues when necessary. Skills & Experience Essential: • Previous experience in a 1st or 2nd line IT support role., • Strong working knowledge of Microsoft 365 and Windows environments., • Familiarity with service desk tools and methodologies., • Excellent communication and interpersonal skills. Desirable: • ITIL v3/v4 Foundation certification., • Degree in IT, Computer Science, or related field., • UK driving licence (advantageous for occasional travel).

Security Engineer Permanent £35k - £39k (Public Sector) Your new company Join a forward-thinking organisation committed to delivering excellence through robust digital infrastructure. As part of an expanding technology team, you'll work in an environment that values innovation, security, and collaboration. We're dedicated to protecting critical systems while enabling seamless service delivery across the organisation and partner networks. Your new role • Design, implement, and maintain cutting-edge security solutions across cloud, hybrid, and on-premise environments., • Deliver hands-on technical expertise across Microsoft Azure, Microsoft 365, virtualisation platforms, and endpoint security solutions, • Work closely with senior security leadership to translate security requirements into technical deliverables, • Ensure systems meet stringent SLAs whilst maintaining the CIA triad (Confidentiality, Integrity, and Availability), • Play a pivotal role in mentoring wider teams and creating comprehensive documentation, • Shape future security architecture and monitor threats in real-time, • Collaborate with diverse internal teams and external suppliers to safeguard critical business services What you'll need to succeed • Extensive hands-on experience with cloud platforms (Microsoft Azure IaaS) and virtualisation environments (Hyper-V, VMWare), • Strong knowledge of core Microsoft technologies including Active Directory, SCCM, Intune, and Microsoft 365, • Proven experience with security tools: antivirus solutions (SOPHOS, Microsoft Defender), vulnerability scanning (Tenable Nessus), mail/web filtering (Clearswift, Fortinet), • Proficiency with monitoring platforms such as SolarWinds and Azure Monitor, • Excellent analytical skills and ability to create comprehensive design documentation, • Experience working with ITIL frameworks, • Collaborative mindset with strong vendor relationship management skills, • Ability to work effectively across technical and non-technical teams, • Comfortable with occasional data centre work and complex security implementation projects What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Mobile IT Support Engineer Owner Driver Essential Location: Exeter, South Devon, Salary: Competitive + Benefits We are seeking a Mobile IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high-quality customer service, and is keen to progress their career in IT. The Role: Act as the customer-facing representative of the IT support service, delivering a first-class experience. Provide on-site technical support to users, ensuring issues are resolved quickly and effectively. Collaborate with the service desk team to meet SLA targets and escalate issues when required. Troubleshoot a variety of IT issues, keeping customers updated throughout the process. Support a wide range of IT equipment including laptops, tablets, AV equipment, and networking. The role will suit someone based around Derby/Burton-on-Trent, ideally located between the M1 and M6 for travel efficiency. What we’re looking for: Excellent customer focus, communication and problem-solving skills. Strong time management and ability to prioritise workloads. Technical knowledge equivalent to CompTIA A+ (or similar experience). Hands-on experience with: Desktop & mobile devices (Windows, Chromebooks, tablets) Peripherals (printers, scanners, interactive AV equipment) Wired and wireless networking basics Microsoft 365 and/or Google Workspace Imaging and deployment tools (Microsoft/Apple devices) Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous. What’s on offer: Competitive salary Private medical healthcare, life assurance & pension scheme Options to buy additional annual leave, dental plan, cycle-to-work scheme & more Performance-related bonus (role dependent) Career progression and professional development opportunities All our roles are UK based. When submitting your application to Colossus, please ensure the following • Your CV has your address and postcode., • You also have your correct phone number and email address so we can contact you asap regarding your application., • For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.

Job Title: Service Desk Engineer Location: Exeter (4 days per week on-site) Contract Type: 6-Month Contract (FTC) Start Date: ASAP Salary: £33k Overview A leading technology-driven organisation is seeking a Service Desk Engineer to join their IT team on a 6-month contract basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical issues, and is passionate about delivering excellent user support. You’ll be working on-site in Exeter 4 days a week, supporting internal users and ensuring smooth day-to-day IT operations. The role sits within a collaborative team and reports to the 1st Line Team Leader. Key Responsibilities • Provide first-line support via the service desk and approved support channels., • Troubleshoot and resolve issues related to:, • Microsoft 365 (O365), • Windows OS and desktop support, • Microsoft applications, • Cloud services, • Printers and peripheral devices, • Administer Active Directory (user accounts, permissions)., • Manage SharePoint and OneDrive access and troubleshooting., • Set up and configure devices using Microsoft Autopilot., • Support onboarding/offboarding processes (device setup, account management)., • Maintain accurate documentation of support activities and system configurations., • Communicate effectively with users and escalate issues when necessary. Skills & Experience Essential: • Previous experience in a 1st or 2nd line IT support role., • Strong working knowledge of Microsoft 365 and Windows environments., • Familiarity with service desk tools and methodologies., • Excellent communication and interpersonal skills. Desirable: • ITIL v3/v4 Foundation certification., • Degree in IT, Computer Science, or related field., • UK driving licence (advantageous for occasional travel).

Senior Quantity Surveyor Location: Exeter Sector: Construction Consultancy Salary: £50,000-£65,000 + Excellent Package The Opportunity As a Senior Quantity Surveyor, you’ll take the lead on high-profile, purpose-driven projects spanning healthcare transformation, education facilities, research environments, and private client developments. With project values typically between £5m and £50m, you’ll have full commercial ownership of schemes that make a genuine impact on local communities. Role Overview As a Senior Quantity Surveyor, you will: • Take ownership of pre- and post-contract cost management across multiple projects., • Deliver expert budgeting, cost planning, procurement, and contract administration., • Lead value engineering, risk management, and financial reporting., • Administer contracts under JCT and NEC frameworks., • Support and mentor junior surveyors as part of a collaborative, growing team., • Build and maintain strong client relationships, ensuring excellence at every stage. About You • Minimum 4+ years’ PQS / consultancy experience in cost management., • MRICS qualified (or close to completion)., • Strong technical knowledge of construction methodologies, procurement, and contract administration., • Skilled communicator with experience handling client-facing responsibilities., • Confident using Microsoft 365 and cost management tools such as CostX, iTWO, or CADMeasure. What’s in it for you? • Competitive salary + annual bonus, • Hybrid working & flexible hours, • 38 days holiday (including public holidays) + your birthday off, • Enhanced maternity & paternity leave, • 6% employer pension contribution, • Life cover (3x salary) & Aviva Digicare+ wellbeing access, • Ongoing training, CPD, and chartership support, • Volunteering & charitable initiatives, • Regular social, professional, and community events

£35k - £45K DOE | Hybrid | Exeter Our client is a well-established and forward-thinking IT solutions provider based in Exeter. Renowned for delivering exceptional managed services, they partner with organisations across multiple sectors to provide robust, efficient, and secure IT support. With a culture built on collaboration, continuous improvement, and technical excellence, this business is committed to empowering its people to deliver first-class service. The Role: This is an excellent opportunity for a technically capable and people-focused professional to lead a dynamic 1st Line Service Desk team. The Service Delivery Team Leader will play a key role in ensuring client satisfaction, overseeing day-to-day operations, and driving efficiency through process improvement. Working closely with senior colleagues, this individual will ensure the highest standards of service delivery and team performance. Key Responsibilities of the Service Delivery Team Leader: • Lead, coach and develop a team of Service Desk Analysts to deliver outstanding technical support and meet SLAs., • Oversee the logging, triage, and progression of all support tickets, ensuring timely resolution and effective escalation where necessary., • Monitor team performance, customer satisfaction (CSAT), and service metrics, driving continuous improvement in quality and efficiency., • Collaborate with senior engineers and management to enhance processes, identify training needs, and maintain a culture of excellence and accountability. Requirements of the Service Delivery Team Leader: • Proven experience in a service desk or IT support environment, ideally with prior leadership or mentoring responsibility., • Strong technical knowledge across Microsoft 365, Windows Server, networking, and cloud-based systems., • Exceptional communication and problem-solving skills, with the ability to manage priorities in a fast-paced environment., • A proactive, customer-centric approach with the confidence to make sound operational decisions and inspire others Company benefits include: • Competitive salary of £35,000 – £45,000 DOE, • Hybrid working – minimum three days in the Exeter office, • 23 days annual leave (plus Bank Holidays), rising with service, plus your birthday off, • Company pension scheme with up to 7% employer contribution, • Mileage allowance, EAP, Office 365 subscription, EV & Cycle to Work schemes, • Ongoing professional development and accreditation support, • A supportive, collaborative culture with regular social and charitable events This is a fantastic opportunity for a motivated IT professional seeking to combine technical expertise with leadership responsibility. If you’re ready to take the next step in your career and lead a high-performing team within a respected IT services business, we’d love to hear from you. Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship either now or in the future. Recruitment Consultant: Dan Martin Ref: 11047

£35k - £45K DOE | Hybrid | Exeter Our client is a well-established and forward-thinking IT solutions provider based in Exeter. Renowned for delivering exceptional managed services, they partner with organisations across multiple sectors to provide robust, efficient, and secure IT support. With a culture built on collaboration, continuous improvement, and technical excellence, this business is committed to empowering its people to deliver first-class service. The Role: This is an excellent opportunity for a technically capable and people-focused professional to lead a dynamic 1st Line Service Desk team. The Service Delivery Team Leader will play a key role in ensuring client satisfaction, overseeing day-to-day operations, and driving efficiency through process improvement. Working closely with senior colleagues, this individual will ensure the highest standards of service delivery and team performance. Key Responsibilities of the Service Delivery Team Leader: • Lead, coach and develop a team of Service Desk Analysts to deliver outstanding technical support and meet SLAs., • Oversee the logging, triage, and progression of all support tickets, ensuring timely resolution and effective escalation where necessary., • Monitor team performance, customer satisfaction (CSAT), and service metrics, driving continuous improvement in quality and efficiency., • Collaborate with senior engineers and management to enhance processes, identify training needs, and maintain a culture of excellence and accountability. Requirements of the Service Delivery Team Leader: • Proven experience in a service desk or IT support environment, ideally with prior leadership or mentoring responsibility., • Strong technical knowledge across Microsoft 365, Windows Server, networking, and cloud-based systems., • Exceptional communication and problem-solving skills, with the ability to manage priorities in a fast-paced environment., • A proactive, customer-centric approach with the confidence to make sound operational decisions and inspire others Company benefits include: • Competitive salary of £35,000 – £45,000 DOE, • Hybrid working – minimum three days in the Exeter office, • 23 days annual leave (plus Bank Holidays), rising with service, plus your birthday off, • Company pension scheme with up to 7% employer contribution, • Mileage allowance, EAP, Office 365 subscription, EV & Cycle to Work schemes, • Ongoing professional development and accreditation support, • A supportive, collaborative culture with regular social and charitable events This is a fantastic opportunity for a motivated IT professional seeking to combine technical expertise with leadership responsibility. If you’re ready to take the next step in your career and lead a high-performing team within a respected IT services business, we’d love to hear from you. Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship either now or in the future. Recruitment Consultant: Dan Martin Ref: 11047

Deliver hands-on technical expertise across Microsoft Azure, Microsoft 365, virtualisation platforms, and endpoint security solutions Work closely with senior security leadership to translate security requirements into technical deliverables Ensure systems meet stringent SLAs whilst maintaining the

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