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We're Hiring: Servicing Team Manager -Payments management 9 months Secondment Location: Remote UK residents only Start date: June 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits About the Role The Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations. As a team manager , you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be Doing • Effectively manage and lead the team to ensure that all work is delivered in line with service level agreements., • Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives., • Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members., • Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning., • Ensure the team are aware of all relevant business-related communications covering corporate and local updates., • Actively promote a culture that delivers high performance, motivation and engagement through effective leadership., • Client relationship management including participation in operational review meetings., • Identify and resolve risk incidents and manage relevant risk controls in line with company policy, • Review departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies., • Role model all company values., • Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable)., • Experience of managing in a front or back-office operation., • Experience of working in a target driven environment centred on customer delivery., • A good understanding of Microsoft office applications., • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service., • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements, • CeMAP/CeRCC preferable, or willingness to study, • Effective time management., • Able to implement tactical plans to deliver strategic objectives in a timely manner., • Effective communication (both oral and written) and influencing skills., • Ability to remain resilient in a challenging environment., • Balancing customer requirements with operational objectives. At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

We're Hiring: New Business Consultant Location: Remote Department: Sales Hours: Monday - Friday 09:00-17:30 Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service? We are looking for a New Business Consultant to join our growing team and play a key role in supporting broker with any enquiries about policy and criteria • To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties., • Adhere to the service standards as set out in the Policy & Procedures Manual, • Handle all communication from stakeholders in accordance with Policy & Procedures Manual, • Act fairly and reasonably in all dealings with intermediaries, solicitors and valuer's, • Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate, • Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective, • Providing pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions, • Manage the receipt of mortgage application and administration fees, • Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times., • Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product, • Action all correspondence in accordance with the Policy & Procedures Manual, • Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary, • To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company's internal policies, • To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey., • Regulatory Knowledge as applicable to role, • Solid awareness of the mortgage market and Kensington's product range, • Adhere to the policy & procedures keeping up to date with any amendments, • Be aware and accountable for the mitigation of risk in the day-to-day performance of your role., • Complaints are to be handled in accordance with the procedures, • Ability to competently use all the systems relevant to the role, • Ensure key business targets and performance indicators are achieved, • Demonstrates knowledge of main competitors and their service levels/key products and criteria., • Product Knowledge - Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products, • Criteria Knowledge - Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries, • Experience of handling large volumes of incoming calls in a sales/operational, • Experience in a processing of administration environment, • Financial Services experience Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.

Our Basingstoke based client is seeking a detail-oriented Mortgage Administrator to join their team . The successful candidate must have experience supporting mortgage applications from submission through to completion. Skilled in managing application pipelines, handling inbound and outbound broker calls, chasing documentation and supporting underwriters to ensure cases progress efficiently and accurately. You will be known for delivering excellent customer service, maintaining strong regulatory compliance and working collaboratively with brokers, solicitors and internal teams to meet service levels and completion targets while ensuring customers are treated fairly. Key responsibilities: • Process mortgage applications, • Be the first point of contact on the telephone for the Intermediary panel, providing quick and clear responses., • Make outbound calls following up on documentation, second charge consent, valuations and escalate any cases where you feel timescales are not being met to the Underwriter responsible for the case, Senior Underwriter or Underwriting Manager, • Provide technical assistance to the Intermediary panel in respect of the Broker Portal & Global Iris, payment collection services, • Ensure you challenge yourself and the underwriters you are supporting, to ensure the company only ask for the correct documentation and information required to make a lending decision and no more. To ensure the accuracy of all notes, requirements and conditions added to an application, • Manage a pipeline of mortgage applications from receipt through to completion, ensuring telephone calls are made to chase up or obtain clarification of information, • Work with the underwriting team and completions team, to ensure prompt issue of documentation, valuation instruction and offer production, • Work as part of the Lending team, to achieve the required completion target, assisting the completions team where required with quick and concise answers to questions and points of clarification they may raise, • Assisting with the production and preparation of monthly reporting Skills and experience: • Experience of manually writing mortgage applications, rather than decision backed systems, • Excellent telephone manner and customer service skills, • Experience of working within a busy team environment, • Experience in managing own workload and bring flexible where required in the approach to day-to-day activities., • Strong analytical skills and attention to detail, • Working in in line with the agreed Lending Manual & Processing Manual and process documents, • Build relationships with the external Sales Business Development Team

Self-Employed Mortgage Broker / Financial Services Advisor. Mortgage Broker / Financial Services Advisor. This role is ideal for a Mortgage Broker / Financial Services Advisor who wants consistent, high-quality leads, strong earnings, the backing of proven systems and without onerous network interfe

Mortgage and Protection Broker – Self-Employed. Access to the Whole of Market, including lenders unavailable to many other Brokers. Our client is an established firm of Independent Mortgage and Protection Consultants based in Colchester, Essex, supporting clients across the UK.

Mortgage and Protection Broker - Self-EmployedRemote | Uncapped EarningsWinstree Financial Services is an established firm of Independent Mortgage and Protection Consultants based in Colchester, Essex, supporting clients across the UK. With over 25 years of industry experience, we specialise in help

Mortgage Broker Opportunity Join One of the Busiest Brokerages in the North WestAL Mortgage Solutionsis expanding again and were looking for two hungry, driven Mortgage Brokers to join our growing team. Over the last 8 years, weve built one of the strongest reputations in the industry, becoming on

Self-Employed Mortgage BrokerOTE £100,000+ | Uncapped EarningsRemote / London (Mayfair Office Available)We are working with a growing London-based mortgage brokerage who are looking to partner with experienced Self-Employed Mortgage Brokers looking for flexibility, strong earning potential, and the

Self-Employed Mortgage Broker / Financial Services AdvisorAn award-winning UK mortgage brokerage is looking to add an experienced, ambitious self-employed Mortgage Broker / Financial Services Advisorto their growing team. This role is ideal for a Mortgage Broker / Financial Services Advisor who want

This Mortgage and Commercial Finance Broker role in New Milton is with a directly authorised firm which provides an excellent opportunity to broaden your exper. Are you an ambitious Mortgage Adviser looking to take the next step in your career with a role that offers greater earnings, more flexibili

A recruitment agency in the UK is seeking experienced Mortgage and Protection Brokers to join their team. Brokers will provide expert advice, manage client journeys, and maintain compliance while building long-term relationships. Ideal candidates are CeMAP qualified, have mortgage sales experience,

Due to an exciting period of growth our client is looking for a driven candidate to join the business as a Trainee Mortgage Broker. This is an excellent opportunity for a Trainee Mortgage Broker to join a thriving business who are leaders within their field. Our client, a leading business the in the

A respected financial services firm is seeking a proactive Mortgage Administrator in Nottingham to support Mortgage Brokers with case management and gather essential documentation. This position provides a clear development path into a Mortgage Broker role, encouraging ambition and collaboration wit

Synonyms: Mortgage adviser, Mortgage Broker. Working as a broker in this business, the firm will support you to develop in the world of HNW mortgages. This role is perfect for those who are a self employed broker looking to operate in the HNW space in London.

A mortgage brokerage is seeking a Mortgage Broker to provide tailored advice and manage client cases from first enquiry to completion. Ideal candidates will be CeMAP qualified with experience in mortgage advice and strong communication skills.

A leading recruitment firm seeks a dedicated Mortgage Broker for their Hornchurch office, offering a competitive salary package ranging from £27,000 to £40,000, uncapped commission earnings, and quarterly bonuses.

We are seeking a highly skilled (re)insurance placement broker to join our London team at. Proven track record in credit lines (preferably structured credit and mortgage reinsurance placements).

Their mortgage division is thriving thanks to an ongoing flow of remortgage and new business enquiries, with much of the marketing and administrative workload handled in-house—so you can focus on advising and earning. Mortgage Adviser - Hybrid | Up to £40k Base + 50% Commission + Remortgage Pipel

A leading mortgage brokerage in Greater London is seeking motivated and qualified mortgage brokers to work on a self-employed basis.

A leading recruitment agency is seeking an Employed Mortgage Broker for an office-based role in Havering, covering Hornchurch, Romford, Upminster, and Dagenham.

Fram is working with a growing mortgage business who are experiencing sustained client demand and is looking to engage with an experienced Mortgage Broker to support that volume. The role involves advising clients on residential mortgage needs, with administration and case progression handled by an

A financial services brokerage in Greater London is seeking a Mortgage Broker to provide tailored mortgage and protection advice to clients. This role offers flexible working arrangements and requires strong knowledge of mortgage processes. Ideal applicants will have CeMAP qualifications and relevan

Strong knowledge and experience as a Mortgage Broker or Mortgage Adviser. As a Mortgage Broker, you will play a key role in delivering tailored mortgage and protection advice to a diverse range of clients. If you are an ambitious and client-focused Mortgage Broker looking to take the next step in yo

Minimum 2 years’ experience as a mortgage adviser within a European market. Strong understanding of European mortgage markets and regulations. International Mortgage Adviser – London / Travel to Europe.

We are recruiting on behalf of a mortgage brokerage specialising in providing trusted financial solutions for later life. Equity Release Mortgage Broker. You’ll provide expert advice on lifetime mortgages and equity release products to clients aged 55+, guiding them through one of the most importa

Regal Mortgages, a leading whole-of-market mortgage broker, is seeking talented and ambitious individuals to join our expanding team. At Regal Mortgages, we are committed to providing our clients with the most comprehensive and competitive mortgage and insurance solutions available. We are looking f

A leading consulting firm in Ealing is seeking an experienced Mortgage Broker or Adviser to provide expert advice to clients. Successful candidates will have an excellent knowledge of mortgage products, ideally hold a CeMAP qualification, and be committed to delivering professional advice.

Applications will be considered from Mortgage Brokers, Mortgage Advisers, Mortgage Advisors, Mortgage Consultants and other Mortgage Professionals if they can show a good track record in mortgage sales, if the CeMAP, CF6 or MAQ qualification along with CAS has been attained. Excellent opportunity fo

As a Mortgage Broker, you will focus on Residential, Buy to Let, and Semi-Commercial Mortgages, helping clients secure the best mortgage solutions while delivering outstanding service. Mandarin-Speaking Mortgage Broker - Residential, Buy to Let & Semi-Commercial Mortgages - Remote-Based - Ideal for

Ideal candidates possess strong knowledge of the UK mortgage market and excellent communication skills. A leading financial services group in Greater London is seeking an Ignite Relationship Manager to strengthen relationships within the UK mortgage market. This exciting role involves managing a por

A financial services brokerage in London seeks brokers to join their hybrid working team, offering 40-70% commission splits and full access to the market. The role caters to both volume and growth brokers, providing opportunities to improve processes and tackle complex deals in property finance.

Adjustable broker fees (from £499 up to 1% of the mortgage amount) paid at mortgage offer. About the job Employed Mortgage Broker Hornchurch. Mortgage Broker - Office Based Hornchurch.

We are seeking a highly skilled (re)insurance placement broker to join our London team at. Proven track record in credit lines (preferably structured credit and mortgage reinsurance placements).

Adjustable broker fees (from £499 up to 1% of the mortgage amount) paid at mortgage offer. Mortgage Broker - Office Based Havering (Covering Hornchurch, Romford, Upminster & Dagenham). One of the largest and well‑respected mortgage broker networks in the UK.

They are looking to expand their team with a driven and client focused CeMAP qualified Mortgage Broker with the primary focus being management of their existing client bank and mortgage renewals. A rare opportunity has arisen within an established Mortgage Brokerage in Essex. Mortgage Broker - Clien

A leading estate agency is seeking experienced mortgage brokers for hybrid and fully remote positions in London and the South East. Candidates must have at least 2 years of experience advising on whole of market mortgage products.

A prominent mortgage brokerage in Greater London is seeking a Mortgage Broker to join their dynamic team.

Award winning London Mortgage Broker requires motivated and qualified mortgage brokers to join their team on a self employed and fully remote basis. About the job SELF EMPLOYED MORTGAGE BROKER.

If you're a Mortgage Broker exploring your next move, we'd welcome a confidential conversation. Due to continued growth and an influx of new enquiries, they are now seeking a Mortgage Broker to help manage and convert client demand. Provide tailored mortgage advice across a range of lending scenario

Retain more clients at remortgage. Broker fee levels (without damaging conversion). Write high-volume residential and remortgage business.

Our client is a highly reputable and well‑established mortgage brokerage that provides bespoke mortgage solutions to their clients. Self-Employed Mortgage Broker (Leads Provided for Experienced Brokers) Remote. Utilise your extensive broker experience (minimum 3 years) to provide expert mortgage a

A family-run business is looking for an experienced self-employed mortgage broker to join their team. In this supportive environment, brokers will receive guidance and mentoring to enhance their skills.

A leading financial brokerage in the UK is seeking a Commercial Mortgage Broker to join its expanding team. Brokers will manage a steady flow of qualified leads while advising clients on commercial mortgage solutions.

We are always looking for Self Employed Mortgage & Protection Brokers to join our growing team. Advising on all aspect of mortgages and the various schemes. You must hold a relevant mortgage qualification such as CeMAP and be able to satisfy the FCA’s Fit and Proper test.