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Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We’re looking for an Operations Process & Change Lead to design, implement and continuously improve core operational processes across our salon network. This role sits within our Central Operations team and is responsible for ensuring operational changes are structured, clearly communicated and successfully embedded across our UK and US company-owned and partnership salons. You’ll play a key role in driving consistency, commercial performance and building a scalable operational framework to support international growth. KEY RESPONSIBILITIES • Design, document and implement scalable operational processes aligned to commercial performance and best practice, • Ensure processes drive improvements in utilisation, productivity, revenue and cost control across the salon network, • Establish clear operational standards and governance across UK and US company-owned and partnership salons, • Continuously review and optimise processes to improve efficiency, quality and customer experience, • Lead a structured change management approach, prioritising initiatives to ensure smooth adoption with minimal operational disruption, • Assess the operational and financial impact of proposed changes and track adoption and performance outcomes, • Lead the rollout and optimisation of operational systems (e.g. POS/booking, workforce management, CRM, LMS and reporting tools), • Partner cross-functionally to ensure operational changes are aligned, coordinated and effectively implemented, • Own operational communications to salons, ensuring messaging is clear, timely and commercially focused, • Support the development of training materials and toolkits to enable successful adoption of new processes and systems, • Contribute to the development of a scalable global operational framework to support future market expansion ABOUT YOU • Experience in Management Consulting, Operational Change or a similar transformation-focused role, • Proven experience delivering operational improvements or change initiatives with measurable commercial impact, • Strong understanding of operational performance drivers within multi-site businesses, • Experience implementing operational systems (POS, workforce planning, CRM, LMS or reporting platforms), • Highly organised and process-driven, with excellent communication and stakeholder management skills, • Strong commercial judgement, with the ability to prioritise effectively and challenge where appropriate, • Experience designing structured change programmes, including communications, training and adoption tracking, • Comfortable working cross-functionally and influencing stakeholders across multiple levels and geographies, • Experience in hospitality, retail, beauty or other consumer-facing service environments is desirable, • Proactive, solutions-focused and comfortable managing multiple initiatives in a fast-paced environment, • Motivated by the opportunity to build operational capability that supports international growth LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high. Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles! Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts – Save money with a wide range of discounts on top brands. Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ – our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We have an exciting opportunity for a Learning & Development Content Designer to join our Talent Development team at Townhouse. In this role, you’ll be at the forefront of creating, branding, and maintaining high-quality learning materials that power our training programmes and wider employee development initiatives. From designing training protocols and manuals to producing engaging videos, digital content, and communication campaigns, you’ll play a key role in ensuring that every Townhouse learning experience is impactful, professional, and aligned with our brand. You’ll also manage our Learning Management System, ensuring our content is innovative, interactive, and engaging for all salon team members. This role is perfect for someone who is creative, highly organised, and passionate about bringing learning content to life in a way that inspires, educates, and supports the growth of our people. RESPONSIBILITIES • Write, update, and standardise training protocols and manuals, ensuring clarity, consistency, and brand alignment., • Plan, script, film, and edit engaging video content that enhances our training and wider learning programmes., • Produce digital learning assets such as infographics, animations, and short-form content to reinforce key learning outcomes., • Design and publish training guides, handbooks, and communication materials that support a culture of continuous learning., • Manage our LMS: upload and maintain modules, ensure smooth learner experience, and drive engagement with gamified activities., • Collaborate with trainers, subject matter experts, and stakeholders to ensure content is innovative, accessible, and effective., • Monitor learner progress and feedback to identify opportunities for improvement and ensure high-quality learning experiences., • Partner with the Marketing and Communications teams to ensure all materials reflect Townhouse’s premium brand standards. ABOUT YOU • Proven experience in learning design, content development, or digital learning (ideally within hospitality, retail or beauty/wellness)., • Proficiency in content creation tools, such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and video editing software., • Strong writing and editing skills with an eye for detail and clear communication., • Experience managing an LMS and creating engaging learning modules., • Familiarity with instructional design principles and adult learning theory., • Graphic design or animation skills (desirable)., • Highly organised, with the ability to manage multiple projects and deadlines., • Collaborative, creative, and able to engage stakeholders with confidence. LOCATION This is a full-time, 12-month Fixed Term Contract role based at our Support Centre in Central London, with travel to salons as needed. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high., • Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering., • Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days., • Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!, • Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks., • Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs., • Shopping discounts – Save money with a wide range of discounts on top brands., • Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply now and be part of our exceptional team!

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We’re looking for an experienced Learning & Development Manager to lead the design and delivery of our management and senior leadership development strategy. This role will build a strong internal leadership pipeline, elevate management capability across our salons and support teams, and drive a high-performance, values-led culture as we scale. Reporting to the Head of Talent Development, you’ll shape leadership frameworks, succession planning, and development programmes while mentoring Area Training Partners and partnering with senior stakeholders to ensure learning drives real commercial impact. KEY RESPONSIBILITIES • Design and implement a comprehensive management and senior leadership development strategy aligned to Townhouse growth plans, • Own and evolve the leadership competency framework for Shift Leaders, Salon Managers and Area Managers, • Develop structured development programmes for first-time managers through to senior operational leaders, • Build clear, scalable career pathways to support internal progression and succession planning, • Design and facilitate senior leadership workshops focused on commercial leadership, performance, strategic thinking, change and coaching, • Provide coaching and development support to senior managers and high-potential talent, • Oversee end-to-end design of blended learning solutions, including workshops, digital and peer learning, • Ensure programmes are operationally practical and commercially relevant for multi-site environments, • Build internal facilitation capability and drive consistency in training standards across locations, • Define and track leadership development KPIs, using data to measure impact, ROI and continuous improvement, • Present regular insight and impact reporting to the Head of Talent Development and senior leadership, • Embed a culture of feedback, coaching and continuous development aligned to Townhouse values ABOUT YOU • Proven experience designing and delivering management and leadership development programmes, • Strong facilitation skills with experience working at senior leadership level, • Experience coaching senior managers and high-potential talent, • Commercially minded, with a strong understanding of operational business environments, • Confident using data and insights to measure learning impact and drive improvements, • Able to influence and build credibility with senior stakeholders, • Experience in a multi-site retail, hospitality or service-led environment (desirable), • Coaching qualification (ILM, ICF, CIPD L&D or similar) is advantageous, • Experience working with LMS or digital learning platforms is beneficial LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high. Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles! Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts – Save money with a wide range of discounts on top brands. Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our Values: Here at Townhouse, we live by our three core values; Details matter Passionate in everything we do Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind hearted people to join our mission to revolutionise the industry. ABOUT THE ROLE The Digital Designer (Midweight) plays a key role in bringing Townhouse campaigns to life across multiple digital touchpoints. You’ll be responsible for creating high-quality, performance-driven digital assets across organic social, paid media and performance marketing creative, ensuring our brand stands out in a competitive landscape. This is a hands-on, fast-paced role within the Creative Team, where you’ll work across both static and motion design, supporting everything from day-to-day performance marketing to wider brand projects. KEY RESPONSIBILITIES • Design and deliver digital assets across paid advertising channels, including Meta, TikTok and Google., • Create engaging visuals for CRM and email marketing, optimised for performance and conversion., • Produce creative assets for organic social media and brand campaigns., • Design digital assets for e-commerce and website activity, including banners and promotional launches., • Create motion graphics and short-form video content for paid and social using tools such as After Effects and Premiere Pro., • Utilise AI-powered creative tools and platforms to support ideation, content creation and efficient production. ABOUT YOU • Highly creative with a strong eye for design, layout and detail., • Experienced in digital-first design, with a strong portfolio showcasing campaign thinking., • Confident working across paid media, CRM/email and e-commerce design., • Proficient in Adobe Creative Suite, including Photoshop, Illustrator, After Effects and Premiere Pro., • Comfortable creating both static and motion-based content, including social-first video., • Strong understanding of social media formats and digital advertising specifications., • Able to manage multiple projects and work efficiently in a fast-paced environment., • Collaborative, while also confident working independently when needed., • Interested in performance marketing and how creative drives results., • Curious and proactive in using AI tools to enhance creative workflows. LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles. Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts – Save money with a wide range of discounts on top brands. Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Field Based Key Account Manager - OPI Territory: North London & surrounding areas Contract type: Permanent, Full time Salary: Up to £38,000 per annum plus a performance-related bonus plus company car & fuel card Work for Standout Field Marketing, representing one of the most iconic beauty brands in the world. Are you a strategic sales professional with a passion for beauty and a talent for building lasting client relationships? Do you thrive in a fast-paced, client-focused environment where no two days are the same? Standout Field Marketing is proud to represent OPI – the world’s #1 salon nail brand and one of the most iconic names in beauty. We're looking for a Field Based Key Account Manager to elevate and expand OPI’s professional presence across the salon and spa industry. This is more than a sales role — it’s about championing a globally loved brand while helping salon professionals grow their businesses through best-in-class nail innovation, education, and service. What You’ll Do: As our Field Based Key Account Manager, you’ll be out in the field, at the heart of our professional channel — nurturing relationships, driving sales, and uncovering new growth opportunities. Your impact will include: • Client Relationship Management: Be the trusted advisor and go-to partner for our existing salon and spa clients. You’ll take a consultative approach to help our salon partners grow their business by leveraging OPI’s full portfolio of products and services., • Sales Growth & Business Development: Proactively identify and convert new salon and spa accounts through prospecting, networking, and in-person visits. You’ll expand OPI’s footprint with passion and purpose., • Product Expertise & Education: Collaborate with your educator to deliver engaging demos, training sessions, and product launches, ensuring clients are confident, inspired, and successful., • Target Achievement: Exceed revenue goals by strategically upselling, cross-selling, and ensuring clients are fully stocked with the latest collections, tools, and promotions., • Industry Insight: Stay ahead of salon trends, competitor activity, and client feedback to bring fresh thinking and recommendations to the business., • Cross-Functional Collaboration: Work closely with education, marketing, customer service, and distribution teams to ensure a seamless experience for every client., • Data & Reporting: Keep accurate records in our AFS systems to track performance, analyse sales data, and identify growth opportunities. Who You Are: • Experienced in B2B sales or account management — ideally within the professional beauty industry (bonus points for nail care or salon background!), • Knowledgeable about the salon and spa business, with a strong understanding of its unique challenges and opportunities, • A natural relationship builder with excellent communication, presentation, and negotiation skills, • A self-starter with a growth mindset — driven to set goals and achieve them, • Confident in delivering product education and training to professionals, • Proficient with CRM systems and sales reporting tools, • Passionate about the beauty industry and excited to represent a bold, creative brand like OPI Why Join OPI? When you join OPI, you're not just taking a job — you're becoming part of one of the most recognised and iconic brands in beauty. Backed by industry-leading innovation, a cult following, and a deep commitment to the professional salon industry, OPI offers an exciting and dynamic career opportunity. • Work with a globally renowned beauty brand in a field-based, purpose-driven role, • Competitive base salary + performance-related bonus opportunities, • Company car & fuel card provided, • Comprehensive benefits package (health, dental, vision, pension, and more), • Product perks, brand events, and ongoing education, • A collaborative culture that celebrates creativity, colour, and community This is your chance to work with a global beauty leader through a company that values your growth, ideas, and ambition. Apply today to join Standout Field Marketing and represent OPI in the professional beauty space!

The ideal candidate will have a love for nail care, a deep understanding of manicure and pedicure services, and the ability to offer expert advice on nail treatments and products. Job Title: Nail Specialist (Manicure, Pedicure & Nail Treatments). NVQ Level 2 or 3 in Nail Technology, Beauty Therapy,

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Here at Townhouse, we live by our three core values;.