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Regional Sales Manager - The Role We are hiring a driven, mission-led Regional Sales Manager to help grow Abler across the UK. We are open to candidates across all regions and will be hiring multiple Regional Sales Managers as we continue to expand our presence. You will own your territory and play a key role in expanding our presence. While this is a high-ownership role with a strong focus on new business, you will not be starting from zero. Abler already works with a growing number of well-known organisations across the UK, from Premier League and EFL clubs to grassroots and community programmes, giving you a strong foundation, credibility, and network to build on. You will introduce Abler to clubs, community programmes, foundations, and sports organisations, helping them modernise how they operate and how they serve their participants. You will run the full sales cycle, from prospecting and discovery through to demos, proposals, and closing deals, while also leveraging existing relationships, references, and introductions to accelerate growth. You will be trained on our playbook and equipped with the tools needed to succeed. The role begins as a contractor position with a clear path to a full-time role as you demonstrate impact and as our UK team continues to grow. What You'll Do • Prospect & Build Pipeline: Design and execute multi-touch out bound campaigns across email, LinkedIn, and phone. Research accounts carefully and use outbound tools such as Apollo, Lemlist, or Smartlead to build a strong pipeline., • Own the Sales Cycle: Prepare and run discovery calls, conduct product demonstrations, send proposals and contracts professionally, and manage negotiations through to close., • Build Relationships: Develop long-term relationships with sports organisations across your territory and become a trusted advisor to clubs and administrators., • Maintain a Clean Pipeline: Log all activity accurately in our CRM so the team always has a clear picture of pipeline and opportunities., • Collaborate with the Team: Share what is working in the field and bring customer insights back to product, marketing , and leadership. What We're Looking For • Experience in sales, SDR, or AE role, ideally in B2B, SaaS or technology, • A genuine background and passion for sport, whether as a coach , administrator, athlete, or someone who has worked within a sports organisation, • A track record of hitting or exceeding outreach and pipeline targets, • Strong written and verbal communication skills, • Comfortable working independently and remotely, • Based in the UK with the right to work, • Comfortable using sales tools and learning new technology quickly, • Familiarity with HubSpot or similar CRM systems is a plus, • Experience selling into sports clubs, leisure, or membership-based organisations is a plus, • Experience contributing to playbooks or mentoring junior SDRs is a plus What we value We are looking for people who are not only skilled and capable, but who bring the right mindset. Experience and qualifications matter, but mindset matters more. We believe that a strong work ethic, a drive to improve, and a willingness to take ownership are what truly determine long-term success. With the right mindset, you can learn fast, grow into the role, and create real impact, even if you don’t have all the answers from day one. We value people who take responsibility, push through challenges, and keep raising their level. People who bring energy to the team, challenge others, and help move us forward together. About Abler Abler is a mission driven SaaS company building the operating system for sports organisations. We create digital tools that help clubs, coaches, and communities run better programmes, reach more people, and create real impact through sport. We are a growing, international team with different backgrounds and perspectives, united by a shared belief in what we are building. We value open communication, direct feedback, and high standards. We challenge each other, support each other, and believe that strong teams are built through trust, ownership, and a shared drive to improve. Backed by strong investors and with a proven track record in our home market, we are now expanding internationally. We already work with a growing number of well-known organisations across the UK, from Premier League and EFL clubs to grassroots and community programmes, and are building something that has not been done before. How to apply If you are excited about the opportunity, join our talented team and make a significant impact on the future of our next generation. We look forward to hearing from you soon! Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position. All applications will be reviewed and treated with full confidentiality. If you have any questions about the application process or before you apply, please feel free to reach out to the hiring manager directly _. Sport matters.

Description Location: Remote - UK working hours Remote | Full-time Compensation: £90K - £110K We are hiring on behalf of our client, a high-performance financial technology organization specializing in advanced integration service products. The client develops and delivers an innovative, hosted integration platform that enables global financial institutions to maintain a flexible operational infrastructure without requiring internal engineering resources to address connectivity challenges across diverse trading venues. The successful candidate will join a multi-disciplinary Site Reliability Engineering (SRE) team that actively champions a comprehensive automation culture. The mandate of this department is broad and impactful, covering everything from desktop and laptop infrastructure support to sophisticated data center server provisioning and global vendor network connectivity. While each team member brings distinct areas of technical specialization, the department operates under a shared-responsibility model for the entire production environment. The client is seeking a collaborative, growth-oriented professional who can meaningfully contribute to operational excellence while continuously developing their technical capabilities. Key Responsibilities • Automated Infrastructure Provisioning: Architect and build automated provisioning systems for global server and network architectures across both physical bare-metal environments and public cloud infrastructure (AWS, GCP)., • Continuous Delivery Pipeline Management: Evolve, maintain, and optimize the Continuous Delivery (CD) pipeline responsible for provisioning servers, configuring network switches, and deploying core software updates., • External Stakeholder Interfacing: Interact directly with hardware vendors, telecommunications providers, and external financial institutions to manage connectivity and optimize remote operations., • Collective System Ownership: Take shared ownership of the stability, performance, and monitoring of the end-to-end production environment alongside a tight-knit engineering team. Requirements Core Technical Competencies: • Foundational Coding Capability: Practical experience with software engineering is required. While expert-level software engineering is not mandatory, proficiency in basic programming within a language of choice is necessary to construct functional code and utilities independently., • Infrastructure Automation: Demonstrated experience working with software automation tools (specifically Ansible), combined with the coding agility needed to automate all configuration environments., • Systems & Network Administration: Proven experience operating as a Systems Administrator or Network Engineer, paired with a balanced, comprehensive understanding of both domains. Professional & Interpersonal Attributes: • A constructive, open-minded, and self-motivated approach to technical problem-solving., • A strong belief in lifelong learning and an awareness of evolving technologies., • High professional autonomy, with a proven ability to take the initiative within a collaborative, team-oriented ecosystem., • Experience managing third-party relationships, negotiating with vendors, procuring hardware, and supporting remote workforce initiatives via phone and email. Preferred (Non-Essential) Qualifications: • Familiarity with enterprise Authentication Protocols (e.g., SAML, OAuth2, Active Directory, Kerberos)., • Technical proficiency in Microsoft and Azure Active Directory., • Hands-on exposure to Database High Availability (HA) frameworks, including clustering and replication models (e.g., PostgreSQL). Benefits • Competitive Base Compensation: Up to £110,000 per annum, commensurate with experience and skill set., • Equity Participation: Allocation of company share options., • Corporate Benefits: A comprehensive standard benefits package., • Workplace Flexibility: Remote-first working philosophy with flexible arrangements within the UK and Europe, complemented by a modern workspace in Moorgate, London. Interview Process The client utilizes a transparent, structured four-stage evaluation process to ensure deep alignment across technical competencies and professional values: • Initial Screening Call: An introductory conversation with the Talent Acquisition/HR team to evaluate background, operational scope, and career trajectory., • Hiring Manager Interview: A 1-hour in-depth technical domain screen focusing on core systems engineering, network topology, and architecture principles., • Technical Evaluation: A 2-to-3-hour practical interview incorporating a live coding and infrastructure automation exercise., • Executive Interview: A final strategic conversation with the firm’s three Founders to discuss corporate vision and collective cultural fit. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking to hire a Senior Cloud & Network Infrastructure to work within our Group IT team. Our Group IT team at Sword are responsible for the design, security, and operation of the group’s internal IT platforms, maintaining core security and systems availability, maximising benefits from existing technology investments, and undertaking a programme of ongoing improvements to ensure the platforms that underpin Sword’s business remain secure, efficient, and aligned across all regions. The team operates globally across multiple business units, delivering secure, standardised services across Microsoft 365, Azure, networking, identity, and security platforms. What the role will look like: • You will join a small, focused internal IT team, reporting to the Group IT Manager, working closely with regional business units and security stakeholders across the group., • A normal week will see you supporting a range of activities including providing senior technical escalation support, designing and implementing improvements to core platforms, contributing to security and infrastructure projects, and helping deliver group-wide initiatives such as cloud adoption, firewall migrations, and Zero Trust security improvements, • The role will involve working across multiple technologies including Azure, Microsoft 365, enterprise networking, firewalls, identity, and security tooling, with opportunities to contribute to architecture decisions and long-term platform improvements., • There will be opportunities for you to refine and build new skills on the job, with the team expected to support one another across the range of technologies being leveraged., • The role is entirely internal, with no external customer-facing component You must be able to demonstrate significant experience delivering operational IT support and infrastructure projects within a medium-sized or enterprise organisation, including a range of technical skills drawn from across the following technologies. Primary Skills • Networking and security architecture (LAN/WAN design, routing, switching, VPN, hybrid cloud networking), • Enterprise firewalls and secure connectivity (Palo Alto, Fortinet, or similar), • Experience with Zero Trust / ZTNA principles and secure remote access solutions, • Azure Cloud Platform (IaaS / PaaS, networking, RBAC, Policy, Backup, Monitoring), • Azure networking (VPN, Load Balancer, Application Gateway, Firewall, Private Endpoints, Front Door) Beneficial Skills • Microsoft Windows platforms (Server / Endpoint management, Intune, SCCM, DNS, security features, authentication), • Active Directory / Entra ID (on-premises and cloud, SAML, Conditional Access, RBAC, PIM, Identity Governance), • Infrastructure as Code / automation (ARM, Bicep, PowerShell, scripting, or similar), • Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Defender, E5 security technologies), • SIEM / Security monitoring platforms (Azure Sentinel, Defender, or similar), • Systems monitoring and alerting (Azure Monitor, Log Analytics, PRTG, SCCM, or similar), • Centralised backup platforms (Azure Backup, Commvault, or similar), • Experience supporting governance / compliance frameworks (ISO 27001, Cyber Essentials, NIST, or similar), • Experience working in environments with multiple regions / tenants / business units, • Evidence of the following qualifications or equivalent on-the-job experience would be beneficial, • Relevant Microsoft certifications (Azure, Microsoft 365, Security, Identity, or Networking), • Azure Administrator / Architect / Security certifications, • Networking or firewall certifications (Palo Alto, Fortinet, CCNA, or equivalent) At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: • Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth., • Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can., • A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Job Role Repairs Manager/Claims Administrator Salary - £28,000 to £30,000 Location Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities • Manage inbound calls from customers, clients, and repair teams in a professional and timely manner, • Oversee and administer incoming repair claims and allocate works to appropriate network partners, • Manage work in progress using systems, • Liaise confidently with clients, loss adj...

Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities · Manage inbound calls from customers, clients, and repair teams in a professional and timely manner · Oversee and administer incoming repair claims and allocate works to appropriate network partners · Manage work in progress using systems · Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers · Coordinate emergency repairs within agreed timescales · Monitor claim progress to ensure all KPIs and SLAs are achieved · Obtain estimates, reports, surveys, and supporting documentation · Ensure customers are kept informed throughout the claims process · Handle complaints and customer concerns professionally and efficiently · Produce reports and estimates using Microsoft Office applications · Manage delegated authority limits and seek approvals where required · Complete claim closure checks and prepare files for invoicing Essential Skills & Experience · Previous customer service experience within insurance claims, property repairs, or a related environment · Excellent verbal and written communication skills · Strong telephone manner and customer-first approach · Ability to work effectively in a fast-moving environment with SLAs and KPIs · Excellent organisation and prioritisation skills · Ability to remain calm under pressure and manage multiple tasks · Experience using Microsoft Office packages · Strong attention to detail and accuracy in all correspondence and system updates · Proactive, adaptable, and able to use initiative · Positive and professional approach when handling difficult situations Desirable · Experience using job management or claims management systems · Knowledge of household insurance claims · Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: · Be part of a growing and innovative business · Help shape new ways of working within a modern customer operations team · Work collaboratively across Customer, Technology, Operations, Finance, and People teams · Opportunity to develop your skills and grow with the business · Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today

Business Analyst Placement Programme - No Experience Required Our training will help you kick-start a new career in Business Analysis. We are recruiting for companies who are looking to employ our Business Analyst Traineeship graduates to support their continued growth. The best part is, you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion of the training programme. Whether you are working full time, part time or currently unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 simple steps and can be completed in as little as 3-6 months. Step 1 – Online Training Complete a selection of professional and industry recognised Business Analysis courses through our online learning platform. You will study from home using video tutorials, presentations and quizzes while working towards recognised BCS certifications. Step 2 – Practical Training Put your new skills into practice by completing real-world Business Analysis projects and case study scenarios. Our tutors will provide guidance and support throughout, helping you build practical experience that can be added to your CV. Step 3 – Official Exams At the final stage, we will prepare you to sit your official BCS Business Analysis exams. Exams can be taken online or at one of the approved test centres across the UK. Guaranteed Job Placement Once you have completed the Business Analyst Traineeship, our recruitment support team will help place you into an entry-level Business Analysis role within your local area. You could work in positions such as: • Junior Business Analyst, • Business Analyst Administrator, • Change Analyst, • Project Support Analyst, • Business Change Coordinator Through our employer network across the UK, we guarantee you will be offered a role upon completion of the programme or we will refund 100% of your course fees. At a one-off cost of £1499, or 13 interest-free monthly instalments of £130, this represents a fantastic opportunity to start a rewarding new career in Business Analysis with real long-term progression opportunities. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. Please note that this is a training course and fees apply

Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities · Manage inbound calls from customers, clients, and repair teams in a professional and timely manner · Oversee and administer incoming repair claims and allocate works to appropriate network partners · Manage work in progress using systems · Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers · Coordinate emergency repairs within agreed timescales · Monitor claim progress to ensure all KPIs and SLAs are achieved · Obtain estimates, reports, surveys, and supporting documentation · Ensure customers are kept informed throughout the claims process · Handle complaints and customer concerns professionally and efficiently · Produce reports and estimates using Microsoft Office applications · Manage delegated authority limits and seek approvals where required · Complete claim closure checks and prepare files for invoicing Requirements: · Previous customer service experience within insurance claims, property repairs, or a related environment · Excellent verbal and written communication skills · Strong telephone manner and customer-first approach · Ability to work effectively in a fast-moving environment with SLAs and KPIs · Excellent organisation and prioritisation skills · Ability to remain calm under pressure and manage multiple tasks · Experience using Microsoft Office packages · Strong attention to detail and accuracy in all correspondence and system updates · Proactive, adaptable, and able to use initiative · Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now

Accounting & Finance Placement Programme - No Experience Required Our training will help you kick-start a new career in Accounting & Finance. We are recruiting for companies who are looking to employ our Accounting Traineeship graduates to support their continued growth. The best part is, you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion of the training programme. Whether you are working full time, part time or currently unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 simple steps and can be completed in as little as 3-6 months. Step 1 – Online Training The first step is completing the AAT level 2 & 3 courses. You will study core bookkeeping and accounting principles through multimedia-rich video tutorials, presentations and quizzes via an online portal that can be accessed from home. The course includes training towards recognised AAT qualifications, helping you build the knowledge employers are actively looking for within the accounting industry. Step 2 – Practical Training Now that you have learned the theory, it’s time to put your new skills into practice. You will complete practical bookkeeping and accounting exercises designed around real-world business scenarios. Step 3 – Official Exams At the final stage, we will prepare you to sit your official AAT exams. Exams can be taken online or at one of the approved exam centres across the UK. Guaranteed Job Placement Once you have completed the Accounting Traineeship, our recruitment support team will help place you into an entry-level accounting role within your local area. You could work in positions such as: • Accounts Assistant, • Finance Administrator, • Bookkeeper, • Payroll Assistant, • Purchase Ledger Clerk Through our employer network across the UK, we guarantee you will be offered a role upon completion of the programme or we will refund 100% of your course fees. At a one-off cost of £999, or 13 interest-free monthly instalments of £92, this represents a fantastic opportunity to start a rewarding new career in Accounting & Finance with real long-term progression opportunities. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. Please note that this is a training course and fees apply

Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities · Manage inbound calls from customers, clients, and repair teams in a professional and timely manner · Oversee and administer incoming repair claims and allocate works to appropriate network partners · Manage work in progress using systems · Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers · Coordinate emergency repairs within agreed timescales · Monitor claim progress to ensure all KPIs and SLAs are achieved · Obtain estimates, reports, surveys, and supporting documentation · Ensure customers are kept informed throughout the claims process · Handle complaints and customer concerns professionally and efficiently · Produce reports and estimates using Microsoft Office applications · Manage delegated authority limits and seek approvals where required · Complete claim closure checks and prepare files for invoicing Requirements: · Previous customer service experience within insurance claims, property repairs, or a related environment · Excellent verbal and written communication skills · Strong telephone manner and customer-first approach · Ability to work effectively in a fast-moving environment with SLAs and KPIs · Excellent organisation and prioritisation skills · Ability to remain calm under pressure and manage multiple tasks · Experience using Microsoft Office packages · Strong attention to detail and accuracy in all correspondence and system updates · Proactive, adaptable, and able to use initiative · Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now

Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities · Manage inbound calls from customers, clients, and repair teams in a professional and timely manner · Oversee and administer incoming repair claims and allocate works to appropriate network partners · Manage work in progress using systems · Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers · Coordinate emergency repairs within agreed timescales · Monitor claim progress to ensure all KPIs and SLAs are achieved · Obtain estimates, reports, surveys, and supporting documentation · Ensure customers are kept informed throughout the claims process · Handle complaints and customer concerns professionally and efficiently · Produce reports and estimates using Microsoft Office applications · Manage delegated authority limits and seek approvals where required · Complete claim closure checks and prepare files for invoicing Essential Skills & Experience · Previous customer service experience within insurance claims, property repairs, or a related environment · Excellent verbal and written communication skills · Strong telephone manner and customer-first approach · Ability to work effectively in a fast-moving environment with SLAs and KPIs · Excellent organisation and prioritisation skills · Ability to remain calm under pressure and manage multiple tasks · Experience using Microsoft Office packages · Strong attention to detail and accuracy in all correspondence and system updates · Proactive, adaptable, and able to use initiative · Positive and professional approach when handling difficult situations Desirable · Experience using job management or claims management systems · Knowledge of household insurance claims · Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: · Be part of a growing and innovative business · Help shape new ways of working within a modern customer operations team · Work collaboratively across Customer, Technology, Operations, Finance, and People teams · Opportunity to develop your skills and grow with the business · Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today