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OCC Supervisor Warwick Permanent Contract Full Time Salary (£33,603.00 - £39,276.00) Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to Supervise staff and the overall performance of the Operations and Communications Centre ensuring that a high-quality service is delivered to members of the public, police officers and partner agencies across Warwickshire Police. Ensure that the response to all incoming contact is managed effectively meeting organisational and national standards, prioritising the highest risk Main Responsibilities: Effectively supervise the management of calls for service and management of incidents, ensuring that service delivery standards are met and prioritisation is given to those most vulnerable. The initial assessment, authorisation and management of incidents where a vehicle pursuit is required, in line with APP Roads Policing. To support the analysis and interpretation of performance data and identify recommendations for continual improvement of service. To deliver and monitor operational quality assurance, dealing with escalations and internal/external complaints relating to service delivery ensuring compliance with national policies, guidelines and Force service standards. To supervise staff and ‘real time’ contact demand, utilising all available performance management tools. Maintain sufficient staffing levels to meet service demand as required by internal and external customers. To provide operational support to the FIM (Force Incident Manager) as required in relation to management of major and critical incidents. Work with stakeholders to ensure service delivery is maintained within the OCC through any system outages, implementing full Business Continuity Plans/Disaster recovery, including that of the critical 999 lines to ensure that Warwickshire Police emergency service is maintained at all times. To be responsible for people management activities, including absence management, performance reviews, providing and delivering evidence for furtherance of capability and disciplinary procedures. To maintain up-to-date knowledge of IT systems, security of information and working practices. To conduct employee communication briefings, encourage team working, share best practice and develop level of competence of OCC staff through mentoring and coaching. To manage small projects To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: 5 GCSE’s at Grade A-C or equivalent, including English Language and Maths. NVQ Level 3 Supervisory qualification or equivalent. Desirable: Knowledge of National Contact Management Principles and Guidelines, National Standards of Incident Recording and Incident Deployment Principles. Experience: Proven experience of managing staff in a supervisory capacity within a contact centre / emergency service environment. Experience of mentoring, tutoring and/or coaching staff. Desirable: Management of small projects. Key Skills: Ability to analyse and interpret performance reports, supported by IT Systems. Proven ability to work to strict deadlines, managing a variable and diverse workload. Proven ability to communicate verbally and in writing with a wide range of people, including conducting employee briefings. Ability to analyse, review and present information in various formats. Ability to work on own initiative and as part of a team. Coaching and Facilitation Skills. Objective thinking, good investigation, problem solving and decision-making skills. Proficient in use of IT systems including Microsoft Office. Special Conditions: Shift working over a 24/7 period including night working Dealing with disturbing/unpleasant situations DSE Assessor Trained Fire Co-ordinator and First Aid at Work duties We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

Joining us as a Deputy Depot Night Manager you’ll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. Experience of planning and effectively executing a night operation. With ni

Position:Night Nurse Manager - RMN, RNLD, RGNCare home:Laurel PlaceLocation:Gudmensen Avenue, Bishop Auckland, DL14 6RGContract type:Full time, 42 hours per week (Nights)Rate:£21. Night Nurse ManagerWhen registering to this job board you will be redirected to the online application form.

Joining us as a Deputy Depot Night Manager you’ll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. With nightly miracles delivered by an extensive network of distribution cen

Were looking for a talented Night Traffic Manager to join us on a full-time, permanent b.

Freelance Engineer / Site Manager (Night Shift)Location: GloucesterRate: £400 per day (CIS)Shift: Monday Friday | 20:30pm 06:30amNB! Candidates MUST reside with in 20 miles from Gloucester We are currently seeking an experienced Freelance Engineer / Site Manager to join a major retail developmen

As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day, night after night. Managing operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager. Night Shifts | 30-35 days holiday (pro rata) | 10% in-store discount |

A leading construction recruitment agency is seeking an experienced Site Manager for retail fit out projects in Essex, including Frinton, Colchester, and Maldon.

A leading provider of luxury elderly care homes is seeking an experienced Unit Manager to join their team at Droitwich Mews Care Home in Droitwich Spa. This role requires night shifts and offers an opportunity to make a difference in residents' lives.

A luxury hotel collection in Kings Cross is seeking an experienced Night Hotel Manager to oversee guest experiences and ensure compliance with health and safety standards. Responsibilities include managing check-ins/outs, conducting night audits, supervising the night receptionist team, and maintain

We’re recruiting an experienced Night Hygiene Manager / Night Production Manager / Night Shift Hygiene Manager / Hygiene manager to lead my clients night operations within a busy food manufacturing site near Shepton Mallet. Night Hygiene Manager / Night Production Manager Location: Near Shepton Ma

A leading recruitment agency is seeking a Hygiene Manager for a food manufacturing company in Mid Suffolk.

Night Hotel Manager – The Megaro Collection. We are now ready to enlarge our family and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. Coordinate with fellow Night Manager to ensure seamless operations

To join us as a Night Nurse Manager, you’ll need to be a Registered Nurse (RGN) with a current NMC registration. Clinical Lead / Clinical Deputy Manager / Clinical Manager. As a Night Nurse Manager at a Barchester care home, you’ll use your compassion and initiative to make sure our residents ge

A leading printing company is seeking an Account Manager for the financial and account reporting market, specifically for night shifts.

A leading foodservice wholesaler is seeking an experienced Warehouse Manager (Nights) in the Liverpool City Region. You will be responsible for leading the night warehouse operations, focusing on safe and efficient stock handling while providing leadership and development to your team.

The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoo

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex.We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy

A premier 4-star hotel in London is seeking a dynamic Reception Manager - Night to oversee Front of House operations during late hours. This role requires a strong background in hotel night-time service and a passion for guest satisfaction. Responsibilities include managing the night shift team, ens

A leading healthcare recruitment firm in the UK is seeking an experienced Night Nurse Manager to lead the night care team in a 60-bedded nursing home.

A leading electrical subcontractor is seeking an experienced Electrical Site Manager based in Barking Station, United Kingdom.

A leading plant hire company in Wembley is seeking a Plant Manager to oversee night-time operational activities.

A luxury hotel collection in Greater London is seeking an experienced Night Manager to oversee night operations and ensure exceptional guest experiences. Responsibilities include managing the night receptionist team, conducting audits, and maintaining high customer service standards.

A leading private care provider in Greater London is seeking an experienced Clinical Unit Manager to lead the nursing team at their Fulham location.

A leading food hygiene service provider in the United Kingdom is seeking an experienced Hygiene Manager to lead their night shift hygiene team.

A leading recruitment agency is seeking a Senior Quality Manager in the United Kingdom. The role involves managing the QA team on night shifts, ensuring compliance with food safety standards, and driving continuous improvement in quality.

A leading hospitality company in Covent Garden is seeking an experienced General Manager to lead a busy premium wet led gastro pub.

The position of Production Manager will work on a shift basis working a night shift across 4 days to ensure the smooth flow of production across a large Fresh Produce packaging facility, meeting orders and customers’ requirements through the effective management of a dedicated production team. Eff

Night Manager Responsibilities. Managing the Front of House Operations during the Night shift, including, but not limited to ensuring staffing levels are adequate within all Departments to fulfil all departmental duties required such as room service, concierge, kitchen, switchboard, security, shift

We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.

Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store Passion to th

Key responsibilities of the Night Shift Manager include:. Previous experience in a Shift Manager, Production Manager, or Senior Team Leader role. Elevation Recruitment Group are proud to once again be exclusively supporting a global food manufacturer in their search for a Permanent Night Shift Manag

Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store Passion to th

A well-established food manufacturer in Staffordshire is currently expanding its production leadership team and is looking to appoint an experienced Night Shift Manager to take responsibility for operations during the night shift. This is a fantastic opportunity for a capable Night Shift Manager to

Provide general administrative assistance to the wider team and support in the absence of the Office Manager.

Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store Passion to th

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Cleaner - Ipwich.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for 14Forty, contracted to 34 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences fo

Cleaner - Temple Herdewyke.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Defence, contracted to 30 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest expe