Trabajos noc en Reino Unido

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit _ Job Title: Senior Patch Management Engineer Location: London, UK (Hybrid mode at client location) Experience: 3 – 6 years in network engineering / operations ROLE SUMMARY The L2 Senior Network Patch Management Engineer owns the firmware and software lifecycle across a multi-vendor network estate (LAN, WAN, data centre fabrics, firewalls, load balancers, and wireless). Responsibilities include risk assessment, automated patching workflows, vulnerability-led prioritisation, and cross-team co-ordination for zero-disruption maintenance. The role serves as an escalation point for L1 and leads continuous improvement of network patching practices. KEY RESPONSIBILITIES • Manage the firmware / software lifecycle for routers, switches, firewalls, load balancers, and wireless controllers across multi-vendor environments (Cisco, Juniper, Aruba, Palo Alto, F5, Fortinet)., • Assess vendor advisories (Cisco PSIRT, Juniper JSA, Palo Alto Security Advisories) and map CVEs to required upgrades; prioritise based on business impact and CVSS score., • Develop and maintain device-specific patching runbooks including pre-check scripts, upgrade procedures, rollback steps, and post-validation checks., • Automate network patch workflows using Ansible, Netmiko, NAPALM, or vendor APIs (Cisco NSO / DNA Centre)., • Lead maintenance window planning: impact analysis, rollback testing, stakeholder communication, and CAB submission., • Oversee configuration backup integrity (RANCID / Oxidised / Cisco NSO) before every patching activity., • Conduct structured rollback for failed upgrades; perform root cause analysis and document findings., • Integrate network vulnerability data from Qualys / Tenable into the patch prioritisation workflow., • Monitor network stability post-patching using NMS/IPAM tools (SolarWinds, NetBrain, Infoblox)., • Act as L2 escalation for L1 patch-related issues and routing/connectivity incidents., • Produce patch compliance reports and present to network management and security teams., • Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE • Expert-level CLI skills: Cisco IOS / IOS-XE / NX-OS, Juniper JunOS, Aruba AOS, Palo Alto PAN-OS., • Deep understanding of network protocols: OSPF, BGP, EIGRP, MPLS, VRF, STP, HSRP/VRRP., • Experience with automated patching toolchains: Ansible, Netmiko, NAPALM, Python (Paramiko)., • Vendor firmware lifecycle knowledge including feature releases, maintenance releases, and ED/MD trains (Cisco SMU, Juniper package management)., • Firewall firmware management: Palo Alto, Fortinet FortiOS, Cisco ASA/FTD upgrade procedures., • Load balancer firmware: F5 BIG-IP or Citrix ADC upgrade methodology., • Network management platforms: Cisco DNA Centre, SolarWinds NPM/NCM, NetBrain, Infoblox., • Vulnerability management: parsing Cisco PSIRT, Juniper JSA, and NVD CVE data., • ITSM integration: ServiceNow change management, CMDB for network asset tracking., • SD-WAN patching exposure (Cisco Viptela, VMware VeloCloud) is advantageous. SOFT SKILLS & COMPETENCIES • Strong risk assessment skills: balances urgency with network stability., • Excellent planning skills for complex, multi-device maintenance windows., • Clear communicator with NOC, application, and security teams., • Methodical documentation – detailed runbooks, RCAs, and change records., • Proactive – stays current with vendor EOL/EOS notices and security advisories. PREFERRED CERTIFICATIONS • Cisco Certified Network Professional (CCNP Enterprise or Security), • Juniper Networks Certified Professional (JNCIP-ENT or JNCIP-SEC), • Palo Alto Networks Certified Network Security Engineer (PCNSE), • CompTIA Security+ or CySA+, • ITIL 4 Foundation or Managing Professional Benefits • A supportive, diverse, and global team with a brilliant culture., • Competitive compensation and benefits that includes vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land., • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects., • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few., • To know more about us visit – _, • For more information on how we process your personal data, please refer to HCLTech’s _.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit _ Job Title: Patch Management Analyst Location: London, UK (Hybrid mode at client location) Experience: 2 years in network operations / NOC ROLE SUMMARY The L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers. KEY RESPONSIBILITIES • Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records., • Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access., • Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision., • Monitor device health post-patching: verify interface states, routing table, and connectivity., • Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy)., • Maintain network device firmware inventory and flag devices with outdated or end-of-support software., • Communicate maintenance windows to impacted stakeholders and NOC teams., • Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately., • Assist in generating weekly patch compliance reports for the network estate. TECHNICAL SKILLS & KNOWLEDGE • Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics., • Familiarity with Cisco IOS CLI commands (show version, copy commands, reload)., • Awareness of device backup processes (TFTP/SCP configuration backups)., • Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar)., • Ability to follow detailed step-by-step patching runbooks., • Understanding of ITSM change management and maintenance window concepts. SOFT SKILLS & COMPETENCIES • Accurate and methodical – capable of following change procedures without deviation., • Clear communication for co-ordinating maintenance windows with NOC and application teams., • Comfortable working in shift / on-call environments including nights and weekends., • Escalates promptly and accurately when issues arise. PREFERRED CERTIFICATIONS • Cisco Certified Network Associate (CCNA), • CompTIA Network+, • ITIL 4 Foundation Benefits • A supportive, diverse, and global team with a brilliant culture., • Competitive compensation and benefits that includes vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land., • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects., • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few., • To know more about us visit – _, • For more information on how we process your personal data, please refer to HCLTech’s _.

The Director of Sales will be expected to work with other members of the Sales Management Team as well as across other departments such as Finance, Product Management, IP Engineering, IP Operations, NOC, and Customer Engineering to help with or lead specific projects pertaining to GIN revenue genera

NOC Engineer – High Frequency TradingQuant Capital is urgently looking NOC Engineer to join our high profile client. As a NOC Engineer you will have expertise in infrastructure engineering and support. As a NOC Engineer you will be responsible for:Monitoring network performance and troubleshooting

NOC Engineer - London Location: Central London (Office based 5 days a week) Salary: £35,000 - £45,000 An established IT infrastructure and managed services provider is seeking a skilled NOC Engineer to join its growing technical team in Central London. Escalate complex issues to senio

Escalate complex issues to senior engineers where required.

CBSbutler Ltd. is seeking an experienced SOC Manager/Analyst to support a high-profile, mission-critical environment in Hounslow Park on a long-term 3-year contract. The role requires current MOD DV clearance and sole UK nationality. It combines operational leadership with technical awareness to maintain situational awareness across multiple domains. You will coordinate incident response, lead cross-team actions, and ensure effective decision-making in a live SOC/NOC setting. #J-18808-Ljbffr

SOC Engineer Hybrid - Milton Keynes - 3 Days per Week £40,000 - £45,000 + On Call Must be Eligible for Security Clearance We are looking for a hands-on SOC Engineer to join a highly skilled Cyber Security Operations Centre within a leading internationally advanced technology solutions provider. Working across customers in sectors including Finance, Manufacturing, Utilities and Retail, you'll play a key role in maintaining and improving the technology, telemetry and automation that enables the SOC to detect, investigate and respond to cyber threats across critical infrastructure. This is a technically focused role where you'll combine security operations with engineering, helping to strengthen monitoring capabilities, improve visibility and automate SOC processes. Key Responsibilities Operate, tune and support security monitoring and alerting platforms. Maintain and optimise log ingestion pipelines across multiple data sources. Develop and refine detection rules, alerts and playbooks with SOC Analysts. Support security investigations, incident response and containment. Automate repetitive SOC tasks using PowerShell, Python or Bash. Onboard new services and infrastructure into SOC monitoring. Troubleshoot internal and customer cyber engineering incidents. Maintain technical documentation and operational procedures. Work with engineering teams to improve security visibility and telemetry. Experience Required You'll have experience in a similar operational or security environment, with: Hands-on experience supporting security operations, detection, response or log collection tools. Scripting or automation experience using PowerShell, Python or Bash. Strong networking knowledge, including TCP/IP, DNS, firewalls and proxies. Working knowledge of Windows and Linux systems, particularly logging and monitoring. Experience within a SOC, NOC or 24/7 operational environment. Experience with alert tuning, detection logic or security playbooks. Understanding of monitoring hybrid on-premises and cloud infrastructure. Awareness of security frameworks and structured detection methodologies. If you have the skills and ambition required and want to join and company that can offer career progression opportunities then please send your CV to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

About the Team Field Engineering play a key role in building, testing and supporting customer access and core networks. This high-performance converged network is essential to deliver services for all commercial and residential customers across the UK, using cutting edge technology to deliver the best service for our customers. This is a high performing and dynamic team, with a varied work pattern which includes travel, working at night, 24/7 on call support and remote work. Team members are expected to support each other, share knowledge and provide reports through KPI’s. About the Role The purpose of the Field Engineer (FE) is to install, commission and maintain the multi-vendor equipment deployed within the network. They will be responsible for completing all tasks as set by the Regional Field Manger (RFM), Senior Field Engineer (SFE) or TSOC/NOC Engineers. They will be expected to provide onsite co-operation with internal departments and external contractors and form part of a 24/7 on call rota. This is a dynamic role requiring flexibility in working hours. What you will be working on • Install new hardware equipment from a multitude of vendors to support Network expansion. Commission new hardware equipment as per vendors procedures. Connect and commission new circuits via fibre optics or Cat5e cable. Connect and commission new power circuits via 50 v DC power systems. Faults analysis of all service affecting faults to a satisfactory resolution (including network and power related issues). Identify specific issues with space & power that may prevent further equipment installations. Ensure the welfare and H & S of themselves and colleagues. QA equipment installation to ensure standards are adhered to. Perform self-scheduling of work tasks (for BAU and project when required). * Ensure budgets are adhered to and challenge spend. What do I need to be successful in this role? Essential: • Telecommunications Experience Knowledge of BT Exchanges and Data Centres DC Power Trained · Operational experience on access network switches Desirable: • Optical Networks Experience Required: • Full UK Driver’s License Based in Hounslow, TW3 and surronding areas Right to Work in UK Licence/Certification: * Driving Licence in UK (required) Work authorisation: * Reino Unido (required) Willingness to travel: * 50% (preferred) Work Location: On the road

Senior SOC Engineer £60,000 GBP Onsite WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Senior SOC Engineer A leading organisation is seeking a Senior SOC Engineer to strengthen its security operations capability and drive continuous improvement across detection, response, and automation. This pivotal role requires deep expertise in IBM QRadar, with a strong focus on playbook development, analytical rule creation, and threat modelling. The Senior SOC Engineer will play a key role in building and optimising detection and response strategies, ensuring robust protection against evolving threats. Key Responsibilities SIEM Engineering & Management Deploy, configure, and maintain the QRadar SIEM platform. Onboard and normalise log sources across on-premises and cloud environments. Develop and optimise analytical rules for threat detection, anomaly detection, and behavioural analysis. Playbook Development & Automation Design and implement incident response playbooks for scenarios such as phishing, lateral movement, and data exfiltration. Integrate playbooks with SOAR platforms (e.g., Microsoft Logic Apps, XSOAR) to streamline triage and automate response. Refine playbooks based on threat intelligence and incident insights. Threat Detection & Response Monitor and analyse security alerts and events to identify potential threats. Conduct investigations and coordinate incident response activities. Collaborate with threat intelligence teams to enhance detection logic. Threat Modelling & Use Case Development Lead threat modelling exercises using frameworks such as MITRE ATT&CK, STRIDE, and Cyber Kill Chain. Translate threat models into actionable detection use cases and SIEM rules. Prioritise detection engineering based on business risk and impact. Reporting & Collaboration Produce reports and dashboards to communicate security posture and incident trends. Partner with IT, DevOps, and compliance teams to enforce secure configurations. Provide mentorship to junior analysts and engineers. Maintain documentation of security procedures, incident response plans, runbooks, and playbooks. Contribute to monthly reporting packs in line with contractual obligations. Additional Contributions Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages such as KQL, SPL, AQL. Scripting experience with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and thrive in a 24/7 on-call environment. Education & Experience 3-5 years' experience in the IT security industry, ideally in a SOC/NOC environment. Cybersecurity certifications preferred (e.g., ISC2 CISSP, GIAC, SC-200, IBM QRadar Certified Specialist, Splunk Certified Admin/Power User, Google Chronicle Security Engineer). Hands-on experience with ServiceNow Security Suite. Familiarity with cloud platforms (AWS and/or Microsoft Azure). Proficiency in Microsoft Office products, particularly Excel and Word. Reference: AMC/RHU/SOC #ryhu TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The FLM Engineer supports telecom projects across the South East , with some travel required. Responsibilities include first line maintenance, installation, and commissioning of small works, on a 1-in-3 shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond to NOC requests, communicate professionally, and assist in team training. Full training will be provided to support all technical duties. What youll bring? • You will be competent in using power tools, ladders, and hand tools, with a strong set of IT skills including Microsoft products, basic DOS commands, and VT software., • You will be able to operate and understand new equipment, with analytical skills to assist in fault resolution., • You will have a solid understanding of telecoms systems and components., • You will demonstrates an excellent work ethic, vibrant personality, and adaptability to a fast-paced environment., • Strong verbal, written, and organisational skills, conscientious and flexible, with the ability to forecast demand and respond promptly to tasks., • You'll need to be within reasonable commuting distance of our East and West London sites (ideally 1015 miles) and able to respond to site requirements promptly.Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; • Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!, • Discretionary bonus scheme, • 25 days annual leave plus bank holidays, • Recommend a friend get rewarded for introducing people to us!About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPTIND3 #LI-AJ2 JBRP1_UKTJ

Noc Engineer We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for NOC Engineer with to help us monitor and manage the Quickline Next-Generation Hybrid Network. Could that be you? If all things networks gets you out of bed in the morning, then we would love to find out more about you. This role is based onsite at our Willerby Office. Here's why you'll love this role… - Monitoring & Management of the Quickline Infrastructure, Radio & 5G Networks - Rapid reaction to Issues, Outages, and Alarms - Key Management of Quickline Problem and Change Policy - Incident Manage & Reporting on potential Issues affecting the Quickline Network - Managing Security on the Quickline Network Including Access to Sites, Street Cabinets and Key Secure Locations Here's why you'll be great in this role… - Experience working as a NOC Engineer or a Similar Role - Experience in Network switching, FWA 5Ghz, VLANS, Subnetting and Routing Protocols - Comfortable Working in a Fast-Paced Network Environment - Excellent systems, Microsoft packages working knowledge. Skills with a Critical Eye for Attention to Detail - Experience of Working on RCA's and RFO's - Working Knowledge of SONAR and Zabbix preferred but not essential The benefits… - Pension – 5% employer / 5% employee contribution. - Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns' - Social Events – Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role #LI-onsite TPBN1_UKTJ

Job Title: NOC Engineer Salary: up to 41k pa DOE (32k pa + 9k pa shift allowance) Location: Belfast Contract: Permanent, full-time Work Pattern: 4 on / 4 off rotating days and nights (7am-7pm / 7pm-7am) What's in it for you? Join a leading technology services organisation supporting critical IT infr

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You'll play a key role in keeping our sites running smoothly by coordinating and managing all aspects of supplier and contractor access. You’ll arrange and verify site access, ensuring every visit fully complies with customer‑approved procedures and security standards. You’ll also work closely with external stakeholders – including landlords – to secure and validate permits to work so everything is in place before anyone steps on site. You'll validate that everyone requesting access holds the correct security clearances, and you’ll raise, update, and close access tickets across internal systems, customer platforms, and approved third‑party tools. Precision matters, so you’ll maintain accurate, high‑quality records within agreed SLAs. You’ll coordinate with field engineers and logistics partners to confirm attendance, track departures, and ensure maintenance activities are supported and ready to go. And when something can’t be resolved or a stakeholder challenge gets in the way, you’ll escalate swiftly to second‑line teams to keep operations moving. We’ll need you to be organised, detail‑focused, and confident managing multiple tasks at pace. You’ll keep documentation up to date, communicate clearly with all stakeholders, and complete all mandatory training modules on schedule. Working Pattern Monday to Friday on a rotating shift: Week 1: 08:00 – 16:00 Week 2: 09:00 – 17:00 What you’ll bring? Strong verbal and written communication skills, enabling you to engage confidently and professionally with a range of stakeholders. A detail‑orientated approach, ensuring accuracy and high standards in every task. Solid problem‑solving ability and good analytical judgement to resolve issues effectively. Great time‑management skills, with the ability to prioritise your workload in a fast‑moving environment. Confidence using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and collaboration tools such as Microsoft Teams. Experience working in a Service Desk or NOC environment, bringing an understanding of operational workflows. A resilient and adaptable mindset, staying calm and proactive when challenges arise. A helpful, can‑do attitude and willingness to go the extra mile to support colleagues and customers. A growth mindset, always looking for ways to learn, improve and develop. Experience handling difficult conversations with stakeholders while maintaining professionalism. Previous customer service experience, giving you a strong foundation in supporting others and delivering excellent service. What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPT IND3

SOC Team Lead, SOC Shift Lead, Senior SOC Analyst or Incident Response Lead. SOC Shift Lead | London | £70,000–£84,900 + 25% Shift Premium. Take operational accountability for the SOC during your shift in the absence of the SOC Manager / NOC Lead.

NOC Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: £50,000 - £55,000 As NOC Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls and wireless access pointsTeam Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions.Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards.Customer Service & Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction. Communicate effectively during incidents, outages and service-impacting events. Identify recurring issues and implement preventative measures

NOC Engineer - London Location: Central London (Office based 5 days a week) Salary: £35,000 - £45,000 An established IT infrastructure and managed services provider is seeking a skilled NOC Engineer to join its growing technical team in Central London. This is an excellent opportunity for an ambitious IT professional looking to develop their expertise across enterprise networking, Wi-Fi technologies, cloud platforms and infrastructure support while working with a diverse portfolio of customers across the hospitality sector. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls and wireless access pointsKey Responsibilities Provide technical support across networking, infrastructure and end-user environments. Troubleshoot and resolve hardware, software, connectivity and Wi-Fi issues. Manage and respond to support tickets in line with agreed service levels. Escalate complex issues to senior engineers where required. Deliver remote and onsite support to customer environments. Assist with infrastructure installations, upgrades and migrations. Configure and support network switches, routers, firewalls and wireless solutions. Maintain accurate technical documentation and support records. Work closely with customers to ensure exceptional service delivery.Requirements Wi-Fi troubleshooting and support Solid Experience with LAN / WAN CCNA certification (or equivalent networking qualification)