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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

An exciting opportunity has arisen for a Band 6 dietitian to work in Critical Care. We are looking for a motivated and enthusiastic dietitian with excellent communication and team working skills, to work as an integral member of this team. You will share this commitment to work in Critical Care and demonstrate our Trust PRIDE values. As a integrated member of the critical care MDT, you will be responsible for providing highly specialist nutritional assessment and nutritional care planning for patients within critical care. Experience of complex nutritional support and gastro-intestinal surgery is essential. You will be working as a dedicated Dietitian within the Critical Care Team, providing expert assessment, monitoring and support for patients requiring nutritional intervention by using evidence based practice and conforming to national and international guidelines. Supported by our Lead Critical Care Dietitian and Lead Nurse, you will be actively involved in the review, design and implementation of audit and research that will directly impact patient care practices. The post offers excellent opportunities for professional and personal development due to the complexity of the clinical caseload and AHP strategy for the development and extension of AHP services and roles. To work as a dedicated Dietitian within the Critical Care Multidisciplinary Team (MDT), providing specialist, evidence based nutritional assessment, monitoring and support for patients requiring nutritional intervention by using evidence based practice and conforming to best practice guidelines. To manage a caseload within Critical Care; dealing with patients of varying degrees of nutritional complexity, without direct supervision and whilst exercising a large degree of autonomy. The post-holder will participate in the development and provision of teaching programmes and support education strategies and initiatives for health care professionals within the Critical Care MDT to raise the standards of care in the provision of adequate nutrition for critically ill patients. Multidisciplinary team working, close liaison between acute and community teams, and highly developed skills in communicating with patients, carers, and other service users is essential. To contribute to the Trust clinical governance programme by participating in audits and research, development and implementation of evidence based guidelines/protocols/policies and continuing professional development. We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week. The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer. For further details / informal visits contact: Name: Brigid Sharkey Job title: Lead Critical Care Dietitian Email address: Telephone number: #J-18808-Ljbffr

Main area Critical Care Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 162-7899-SURG Site Across sites Town Romford Salary £45,953 - £54,254 per annum inclusive Salary period Yearly Closing 04/10/2026 23:59 PEOPLE are at the HEART of everything we do This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here An exciting opportunity has arisen for a Band 6 dietitian to work in Critical Care. We are looking for a motivated and enthusiastic dietitian with excellent communication and team working skills, to work as an integral member of this team. You will share this commitment to work in Critical Care and demonstrate our Trust PRIDE values. As a integrated member of the critical care MDT, you will be responsible for providing highly specialist nutritional assessment and nutritional care planning for patients within critical care. Experience of complex nutritional support and gastro-intestinal surgery is essential. You will be working as a dedicated Dietitian within the Critical Care Team, providing expert assessment, monitoring and support for patients requiring nutritional intervention by using evidence based practice and conforming to national and international guidelines. Supported by our Lead Critical Care Dietitian and Lead Nurse, you will be actively involved in the review, design and implementation of audit and research that will directly impact patient care practices. The post offers excellent opportunities for professional and personal development due to the complexity of the clinical caseload and AHP strategy for the development and extension of AHP services and roles. To work as a dedicated Dietitian within the Critical Care Multidisciplinary Team (MDT), providing specialist, evidence based nutritional assessment, monitoring and support for patients requiring nutritional intervention by using evidence based practice and conforming to best practice guidelines. To manage a caseload within Critical Care; dealing with patients of varying degrees of nutritional complexity, without direct supervision and whilst exercising a large degree of autonomy. The post-holder will participate in the development and provision of teaching programmes and support education strategies and initiatives for health care professionals within the Critical Care MDT to raise the standards of care in the provision of adequate nutrition for critically ill patients. Multidisciplinary team working, close liaison between acute and community teams, and highly developed skills in communicating with patients, carers, and other service users is essential. To contribute to the Trust clinical governance programme by participating in audits and research, development and implementation of evidence based guidelines/protocols/policies and continuing professional development. We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week. The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer. For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. • Registered Dietitian with HCPC, • Degree in Nutrition & Dietetics or equivalent, • Post registration clinical course e.g. PENG, CCSG Critical Care course, • Evidence of recent significant experience in complex nutrition support and parenteral nutrition, • Experience in audit and research Before you apply Using AI We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies. AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge. We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience. Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements. AI should not be used to misrepresent your skills, qualifications, and experience. Flexible working We welcome applications from candidates seeking flexible working or job sharing where service needs allow. Pre-employment checks Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances. Certificate of Sponsorship In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles. Recruitment process We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly. Inclusion BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria. Safeguarding BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies. Smoke-free Trust BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy. You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Name Brigid Sharkey Job title Lead Critical Care Dietitian Email address Telephone number We have a wide range of flexible, temporary and part-time opportunities. #J-18808-Ljbffr

The Barking, Havering and Redbridge University Hospitals NHS Trust is recruiting a Band 6 Dietitian to join the Critical Care MDT in Romford.

You will provide highly specialist nutritional assessment and care planning for critically ill patients, with exposure to complex nutrition support and GI surgery. The post requires HCPC registration, a nutrition and dietetics degree, and post-qualification critical care training.

You will assess, diagnose and manage adults with nutrition-related conditions, including pre-diabetes, type 2 diabetes, weight management, frailty and malnutrition, supported by an MDT and GP colleagues.

Main area Critical Care Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 162-7899-SURG Site Across sites Town Romford Salary £45,953 - £54,254 per annum inclusive Salary period Yearly Closing 04/10/2026 23:59 PEOPLE are at the HEART of everything we do This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here An exciting opportunity has arisen for a Band 6 dietitian to work in Critical Care. We are looking for a motivated and enthusiastic dietitian with excellent communication and team working skills, to work as an integral member of this team. You will share this commitment to work in Critical Care and demonstrate our Trust PRIDE values. As a integrated member of the critical care MDT, you will be responsible for providing highly specialist nutritional assessment and nutritional care planning for patients within critical care. Experience of complex nutritional support and gastro-intestinal surgery is essential. You will be working as a dedicated Dietitian within the Critical Care Team, providing expert assessment, monitoring and support for patients requiring nutritional intervention by using evidence based practice and conforming to national and international guidelines. Supported by our Lead Critical Care Dietitian and Lead Nurse, you will be actively involved in the review, design and implementation of audit and research that will directly impact patient care practices. The post offers excellent opportunities for professional and personal development due to the complexity of the clinical caseload and AHP strategy for the development and extension of AHP services and roles. To work as a dedicated Dietitian within the Critical Care Multidisciplinary Team (MDT), providing specialist, evidence based nutritional assessment, monitoring and support for patients requiring nutritional intervention by using evidence based practice and conforming to best practice guidelines. To manage a caseload within Critical Care; dealing with patients of varying degrees of nutritional complexity, without direct supervision and whilst exercising a large degree of autonomy. The post-holder will participate in the development and provision of teaching programmes and support education strategies and initiatives for health care professionals within the Critical Care MDT to raise the standards of care in the provision of adequate nutrition for critically ill patients. Multidisciplinary team working, close liaison between acute and community teams, and highly developed skills in communicating with patients, carers, and other service users is essential. To contribute to the Trust clinical governance programme by participating in audits and research, development and implementation of evidence based guidelines/protocols/policies and continuing professional development. We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week. The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer. For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. • Registered Dietitian with HCPC, • Degree in Nutrition & Dietetics or equivalent, • Post registration clinical course e.g. PENG, CCSG Critical Care course, • Evidence of recent significant experience in complex nutrition support and parenteral nutrition, • Experience in audit and research Before you apply Using AI We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies. AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge. We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience. Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements. AI should not be used to misrepresent your skills, qualifications, and experience. Flexible working We welcome applications from candidates seeking flexible working or job sharing where service needs allow. Pre-employment checks Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances. Certificate of Sponsorship In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles. Recruitment process We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly. Inclusion BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria. Safeguarding BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies. Smoke-free Trust BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy. You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Name Brigid Sharkey Job title Lead Critical Care Dietitian Email address Telephone number We have a wide range of flexible, temporary and part-time opportunities. #J-18808-Ljbffr

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