Account Manager
6 days ago
Basildon
Account Manager, Basildon Salary: £30,000 - £35,000 I’m delighted to be supporting my client in their search for a confident and organised Account Manager to take ownership of a key customer programme. You’ll be responsible for keeping things running smoothly across delivery, cost, quality, and customer communication, while working closely with teams across the business. This is a hands‑on role where you’ll have real influence, driving performance, solving problems, and stepping in early if a programme needs recovery. Key responsibilities will include: • Managing a major customer account and acting as the main point of contact, • Making sure parts are delivered on time, to cost, and to the right quality standard, • Producing clear programme updates for internal teams and customers, • Planning and managing despatch schedules, • Owning and tracking key QCD performance metrics, • Maintaining and improving customer demand signals, • Leading recovery activity if performance slips, • Creating visual dashboards to track progress against targets, • Working with cross‑functional teams on improvement and growth projects, • Leading by example and promoting positive standards of behaviour Criteria: • Strong knowledge of production environments and customer relationship management, • Experience working in busy, performance focused operations, • A practical problem‑solver who can make sound decisions under pressure, • Commercially aware with a strong customer focus, • A confident communicator with good negotiation skills, • Experience using project management tools and ways of working, • Comfortable working independently, but equally strong in a team environment, • Experience with:, • MRP, • Lead time analysis, • Capacity planning, • Structured problem‑solving