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  • Credit Controller
    Credit Controller
    1 day ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Manager of Client Care
    Manager of Client Care
    2 days ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Support Worker
    Support Worker
    4 days ago
    Full-time
    Southall

    Support Worker – Semi-Independent Supported Accommodation Company: Helping Hands Supported Living CIC Location: Multiple locations in Middlesex, London Hours: Full-time or Part-time Start: Immediate We are looking for reliable and compassionate Support Workers to join our team, supporting Vulnerable young people and adults in Semi-Independent Accommodation. Our clients include Care Leavers, individuals experiencing homelessness, Ex-offenders, and people with Mental Health or substance misuse needs. Role Responsibilities: • Deliver regular support sessions and welfare checks, • Support residents with tenancy responsibilities, cleaning rotas, and house rules, • Assist with Universal Credit updates, form-filling, appointments, and daily living skills, • Help clients with college applications, job searches, and accessing external services, • Provide emotional support and signposting to mental health teams, GP, and other agencies, • Maintain accurate support logs, risk assessments, and documentation, • Work collaboratively with social workers, probation and local authorities, • What We’re Looking For:, • Caring, patient, and confident working with vulnerable people, • Strong communication and organisational skills, • Good computer skills — able to write support logs, emails and update client records, • Ability to work independently and manage your caseload, • Previous experience in support work is helpful but not essential, • Willingness to travel between properties What We Offer: • Training and development opportunities, • Supportive team environment, • Career progression, • The opportunity to make a real difference Apply now to join our growing team!

    No experience
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  • Public Relations officer
    Public Relations officer
    1 month ago
    £42000–£43000 yearly
    Full-time
    Northwood

    Company overview: World Leisure Developments specialises in the development and international licensing of competitive social entertainment concepts. Our work combines creative design, strategic brand development, and partnership management to bring innovative leisure experiences to markets worldwide. With a growing presence across multiple regions, we collaborate with global partners to deliver high-quality, technology-driven entertainment brands that connect people through shared social experiences. Our first venue is currently under design, and we are preparing for an exciting global launch, including expansion into Greater China and other key international markets. Job description: We are now seeking a talented Public Relations Officer to support the company’s communication and brand-building efforts. The successful candidate will play a key role in enhancing the organisation’s visibility, strengthening relationships with stakeholders and partners, and ensuring consistent, high-quality messaging across all markets. This is an excellent opportunity for a communications professional who thrives in a creative, fast-evolving international environment. Responsibilities: • Work with senior colleagues to identify communication opportunities around strategy, brand, and international expansion, ensuring PR aligns with corporate goals., • Create and adapt written and visual content, including partnership proposals, brand updates, promotional materials, and social media campaigns for diverse audiences., • Build and maintain relationships with stakeholders—partners, licensors, venue operators, and community contacts—to strengthen the company’s global profile., • Support planning and delivery of promotional events, venue launches, and partnership showcases, ensuring consistent brand presentation., • Monitor public sentiment, competitor activity, and industry trends, providing insights to inform brand strategy and communications., • Serve as a cultural and linguistic bridge for international operations, leveraging Mandarin and cross-cultural understanding for Greater China and other markets., • Support communications in sensitive or high-profile situations, applying judgement, adaptability, and problem-solving to safeguard reputation. Skills and Qualifications • A Bachelor’s degree., • Minimum of 5 years’ professional experience., • Excellent written and verbal communication, with the ability to craft engaging content for diverse audiences., • Proven ability to build and maintain relationships with business partners, licensors, community representatives, and other key stakeholders., • Experience planning and executing promotional events, launches, or public-facing campaigns., • Ability to identify communication opportunities aligned with business strategy and brand objectives., • Familiarity with social media platforms and digital communication channels for audience engagement., • Strong cultural awareness; Mandarin language skills highly desirable for international operations., • Ability to monitor public sentiment, competitor activity, and industry trends, and translate insights into actionable recommendations., • Skilled in supporting communication during sensitive or high-profile situations, demonstrating sound judgement and problem-solving., • Strong project management, prioritisation, and multitasking abilities.

    No experience
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  • Sales Representative: High-Ticket Closer & Setter (Commission Only)
    Sales Representative: High-Ticket Closer & Setter (Commission Only)
    2 months ago
    Part-time
    London

    🚀 Work Remotely | Flexible Hours | Uncapped Earnings Are you a confident, driven, and heart-led communicator who knows how to close high-ticket offers with ease? Do you thrive in conversations, love helping people step into their power, and want to be part of a growing self-development brand empowering women globally? If yes — keep reading 👇 🧠 About Us I’m Nàdia Dias - Psychologist, Mindset Coach & Founder of Nua Academy. My mission is to help women transform their mindset, heal deeply, and step into their most magnetic, abundant, and confident selves through powerful 1:1 coaching experiences and digital programs. I’m building a dream team to scale this mission to the next level and I’m looking for an experienced closer/setter who’s ready to grow with me. 📝 Role Overview We’re looking for a Closer & Setter (commission-only) to join the team. Initially, you’ll handle both setting and closing qualifying leads, booking calls, and enrolling clients into our 12-week high-ticket coaching program. As we grow, the role can evolve into a full closing position or managing a small team of setters. 🌿 Responsibilities • Engage with warm leads via DM (Instagram, email, etc.), • Qualify leads through meaningful conversations., • Set and conduct enrolment calls confidently., • Follow a proven script while bringing your authentic energy., • Hit weekly/monthly conversion targets., • Provide feedback to help optimize our marketing & lead flow. 💰 Compensation • Commission Only (Generous 15% to 20%) no cap on earnings, • You’ll receive commission for every sale you close, starting with high-ticket offers (£1,997+), • High earning potential: £1,000+/month as lead flow scales 🌟 Ideal Candidate • Previous experience closing high-ticket coaching / service offers (£1,000+), • Excellent communication & emotional intelligence, • Comfortable leading powerful conversations that inspire action, • Self-motivated, organized, and hungry to grow., • Available part-time to start (flexible hours — perfect if you want to grow with a brand), • Female empowerment or self-development niche experience is a bonus 🌸 📈 Why Join Now This is a ground-floor opportunity to grow with a powerful personal brand. You’ll work directly with me, have freedom in your role, and grow as we scale to 6-figure months and beyond. Your voice matters here. Your wins are celebrated. And your income is directly linked to your impact. 📩 How to Apply Include: • A short intro about you, • Your experience with high-ticket sales, • Your average close rate / results, • Why this role excites you and why you should be part of the team. ✨ If you’re ready to help women transform their lives and get paid generously to do so I’d love to hear from you.

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  • Field Sales Representative
    Field Sales Representative
    2 months ago
    Full-time
    Hayes

    No Experience? No Problem. High Performers Wanted NOW! Are you ambitious, driven and ready to build a career in sales? At Destinations Sales Group, we’re looking for motivated individuals to join our growing team of sales representatives. Whether you're looking to break into the world of sales or want to take the next step in your sales career, here you will create real foundations and build a meaningful career full of growth, progression, scalability and endless opportunity. We're hiring for a Field Sales Representative Role. This allows you to earn based on your hard work and performance. No more being undervalued or overworked. What you put in is what you get out. What We Offer: • Earn £70-£90 per sign up! - UNLIMITED EARNING POTENTIAL!, • Weekly Payments Directly To You, • Fast-Track Leadership Program & Clear Progression Path - Run Your Own Team within 3 Months, • Full Training & Mentorship Provided - No Experience Required, • Daily, Weekly and Monthly Bonuses + Paid Work Trips for High Performers. The Role: • Door-To-Door Broadband Sales, • Learning directly from your team leader while applying skills in the field., • Building consistency and personal foundations to grow your career., • Working within a supportive team culture focused on growth and results. We're Looking For Someone: • Hungry for Success (You want more than the average person), • Outgoing, Confident and Eager to learn., • Comfortable speaking to new people daily, • Reliable and Consistent - We invest heavily in training/developing our team Ideal backgrounds in: Customer Service, Sales, Field Sales, Team Management, Leadership, Door-to-Door, Telesales, Car Sales, Estate Agency, Events, Promo Sales, Fundraising Interviews running throughout October. Immediate start dates available. It is time to take control of your income and invest into your future.

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  • Support Worker
    Support Worker
    2 months ago
    £12–£12.5 hourly
    Full-time
    Ealing, Northolt

    Role Overview We are seeking compassionate, reliable, and dedicated Support Workers to join our Supported Living team in Colchester. As part of our team, you will provide day-to-day support tailored to individual needs, ensuring service users are supported to live independently and achieve their personal goals. Key Responsibilities Provide person-centred care and support in line with individual care plans. Assist with daily living tasks including meal preparation, personal care, and household duties. Support service users in accessing community activities, education, and employment opportunities. Encourage independence, confidence, and personal development. Maintain accurate records and documentation in line with company policies and CQC requirements. Promote health, safety, and wellbeing at all times. Requirements Previous experience in care or supported living (preferred but not essential – full training provided). A genuine passion for supporting others and making a difference in people’s lives. Good communication and interpersonal skills. Ability to work effectively as part of a team and independently. Flexibility to work a variety of shifts, including evenings, weekends, and sleep-ins (as required). A valid UK driving licence (desirable). What We Offer Competitive pay rates. Full induction and ongoing training opportunities. Opportunities for career progression within Esther Care Services Limited. A supportive and friendly working environment. How to Apply If you are passionate about supporting people to live their best lives and want to be part of a caring and professional team, we would love to hear from you.

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