Are you a business? Hire people development candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Be part of our ambition to be the world’s leading Pharmacy-led retailer. Our patients are at the heart of everything we do, and we’re proud to offer legendary care every day; it’s what sets us apart from other UK Pharmacies This is a great opportunity to develop your Pharmacy career and make a d...
... for children and young people with emotional and behavioural difficulties. To be the OFSTED ... To be responsible for the effective development and d... ZIPC1_UKTJ
Your development We are committed to developing our people, to help you in reaching personal and commercial goals, we will support you via our people development offering. Colleagues have continuous ...
I mean it. You will be part of a new development within the company, exploring new ventures and ... You will be working within a well-established company that actually values their people, you will ...
... for people who use our services. If you are looking to join a values-driven, forward thinking ... development, and should be able to build meaningful working relationships quickly with both ...
Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people! * Dare to Learn: Access to our amazing on line training ...
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We embrace people's differences and encourage you to Be You, and so long as you've got the passion to make someone's life better, we can give you all the skills and development opportunities you need ...
We can support UK relocation and have a dedicated People team on standby to assist you and your ... Be part of a development led, business development team, becoming a trusted advisor and senior ...
If you're interested in making a difference to people's lives, HM Treasury can offer you an ... The branch has a strong focus on personal development, where you will be encouraged to pursue ...
Development and review of Process Flow Diagrams, Piping and Instrumentation Diagrams, Layout ... Skills, talent, and our people's ability to dare are the only things that matter !. Bring your ...
Work with the Development Manager and People team to ensure that performance is managed, objectives are set, feedback is provided, holidays and other absence is managed and that team members have the ...
This is you: a self-starter, with great communication & sales skills, a persuasive 'people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development ...
... development opportunities, great benefits and a people focussed reward and recognition offering.
One of RSE's key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer? To ...
Our values are at the core of everything we do and are a key reason why people choose to build a ... Engage in professional development with internal/external PD opportunities, including provider days ...
To be an expert user of people related systems, maximising their potential. Finding opportunities for developments and improvements. * Support the People team with a variety of projects, helping to ...
Financial Services and/or Software Consulting experience We're committed to providing our people with a great environment to work in. You can expect ongoing skills-based development, career ...
... people safer, healthier, and better connected worldwide. Improving the services that matter the ... NECSWS is committed to continued professional development and career growth to enable you to reach ...
You will also be responsible for supporting talent acquisition and development in our business ... ICL employs around 11.000 people worldwide and is active in many European countries. For more ...
About us We are a small team of ambitious, passionate, and committed people who have come together ... Ongoing development of the Bank's credit risk appetite capabilities (limits, monitoring, etc
... people driven role. The studio has a long-standing history in creating some of the best games on ... They also offer amazing perks such as an onsite cinema, personal development plans, custom games ...
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