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  • Store Manager
    Store Manager
    15 days ago
    £33000–£35000 yearly
    Full-time
    South Kensington, London

    Store Manager – TEASE South Kensington Location: London Salary: £32,000–£35,000 per annum, depending on experience Contract: Full-time Reporting to: Head of Operations About the role TEASE is looking for an experienced, commercially driven and hands-on Store Manager to lead our team at South Kensington. We are looking for a manager who understands how to deliver a premium guest experience while maintaining excellent operational standards and strong commercial results. The Store Manager will take full responsibility for the day-to-day operation and performance of the store, including sales, profitability, labour management, product quality, food safety, team development and customer satisfaction. This is a hands-on leadership role. You will be visible on the shop floor, lead by example and actively support the team during busy trading periods. Key responsibilities Leadership and team development Lead, motivate and inspire the team to deliver an exceptional customer experience. Recruit, onboard, train and retain high-performing team members. Coach and develop Supervisors, Baristas and other team members through regular feedback and performance reviews. Create a positive, professional and accountable store culture. Lead daily briefings and regular team development meetings. Manage attendance, conduct and performance matters fairly and professionally. Identify and develop future Supervisors and Assistant Managers. Ensure all required training and development records are completed and kept up to date. Build and maintain a strong, professional relationship with the Act as the main day-to-day store contact for Bicester Village. Ensure the appearance and atmosphere of the store remain appropriate for a premium luxury retail destination. Customer experience Ensure every guest receives warm, attentive and personalised service. Ensure all food and drinks are prepared consistently according to TEASE recipes, quality and presentation standards. Handle customer feedback and complaints professionally, resolving issues quickly and appropriately. Maintain excellent customer satisfaction and mystery shopper results. Minimise refunds by addressing the root causes of service or product issues. Continuously identify opportunities to improve the customer journey. Commercial performance Take ownership of store sales, labour, gross profit, waste, average transaction value and overall profitability. Deliver weekly and monthly sales targets. Prepare rotas that support the needs of the business while maintaining effective labour control. Plan staffing carefully around weekends, public holidays, seasonal events and periods of increased visitor numbers. Maximise team productivity throughout the trading day. Review business reports, identify performance trends and implement clear action plans. Identify opportunities to increase revenue, customer conversion and average transaction value. Control unnecessary expenditure while protecting product quality and customer service. Store operations Maintain exceptional standards of cleanliness, organisation and store presentation. Ensure all opening, closing and daily operational procedures are completed correctly. Manage stock levels, ordering, deliveries and product availability. Complete regular stock counts and investigate any variances. Minimise waste, losses and unnecessary costs. Ensure correct stock rotation and FIFO procedures are followed. Work closely with TEASE’s Central Kitchen, suppliers and support teams. Ensure equipment is properly maintained and faults are reported promptly. Maintain accurate weekly reports, payroll information and operational records. Food safety and compliance Take full responsibility for food safety, HACCP, health and safety, fire safety, COSHH and accident-reporting requirements. Maintain excellent standards in preparation for Environmental Health, internal and Bicester Village audits. Ensure all compliance documentation is accurate, complete and submitted on time. Conduct regular quality and safety checks. Ensure consistent portion control, product presentation and speed of service. Coach the team immediately when standards are not being met. What we are looking for Essential At least two years’ experience managing a fast-paced hospitality, café or retail operation. Proven experience leading, coaching and developing a team. Strong commercial awareness and the ability to understand store performance. Experience managing sales targets, rotas, labour budgets, stock and waste. Exceptional customer-service standards. Excellent communication and relationship-management skills. Strong organisational and problem-solving abilities. Confidence working with POS systems and Microsoft Office or Google Workspace. A hands-on management style and willingness to support the team wherever needed. Flexibility to work weekends, public holidays and peak trading periods. Highly desirable Previous experience working within Bicester Village. Experience within a luxury retail destination, premium hospitality environment or high-profile shopping location. Experience serving an international customer base. Knowledge of Bicester Village’s operating standards, systems or management structure. Experience within speciality coffee, cafés, matcha or premium food and beverage. Food Safety Level 3 qualification. First Aid or Personal Licence qualification, where applicable. The person we are looking for You will be: A confident and natural leader. Warm, polished and professional. Commercially minded and results-driven. Calm and solutions-focused under pressure. Highly organised with excellent attention to detail. Comfortable developing relationships with external stakeholders. Passionate about premium hospitality and exceptional customer service. Able to balance the needs of TEASE with the standards and expectations of Bicester Village. Flexible, adaptable and comfortable operating in a busy, high-profile environment. Committed to developing people and building a strong, positive team culture. What success looks like Success in this role means building an engaged and high-performing team, delivering consistently exceptional products and customer experiences, achieving the store’s commercial targets and maintaining outstanding operational and food-safety standards. You will also establish TEASE as a trusted and valued operator within Bicester Village by maintaining a positive, collaborative relationship with the Village team and ensuring the store consistently reflects the quality expected from one of the world’s leading luxury shopping destinations. How to apply Please submit your CV together with a short introduction explaining your management experience and why you would be a strong fit for TEASE at South Kensington.

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  • Newly Qualified (NQ) Solicitor
    Newly Qualified (NQ) Solicitor
    18 days ago
    Full-time
    London

    Newly Qualified (NQ) Solicitor Practice Areas: Special Educational Needs & Disabilities (SEND), Housing, Welfare Benefits, Social Care & Deputyship Law Location: Central London Working Model: Hybrid – 3 days in the office, 2 days from home. Salary: £35,000 basic salary + uncapped performance bonus On-Target Earnings: £48,000+ per annum Experience: Newly Qualified Solicitor – previous specialist experience in our practice areas is not essential Funding Model: 100% privately funded practice – no legal aid caseload Progression: A growth role in an expanding firm, with a clear route towards senior responsibility for a practice area and, in time, a role in the leadership of the firm. About the Firm We are a highly specialised London law firm dedicated to protecting the rights, welfare and interests of vulnerable individuals, children and families. Our work focuses on Special Educational Needs and Disabilities (SEND), housing, welfare benefits, social care and deputyship matters, including civil litigation, administrative law, tribunal proceedings and Court of Protection work. We operate on a 100% privately funded basis and do not undertake legal aid work. This enables us to maintain focused caseloads and provide a high standard of individual attention, strategic advice and client care. We are a growing practice. This role has been created because our caseload is expanding and the person we appoint will help shape how the firm develops over the coming years. The Opportunity. We are looking for a motivated and compassionate Newly Qualified Solicitor. You do not need extensive previous experience in SEND, housing, welfare benefits, social care or deputyship law. We are interested in potential, strong legal foundations, excellent communication skills and a genuine willingness to learn. The successful candidate will receive structured training, close senior supervision and increasing responsibility as their experience develops. This is intended to be a long-term career opportunity for a solicitor who wants to develop strong technical expertise while gaining meaningful experience across several specialist and closely connected areas of law. Because our practice areas are so closely connected, a single client or family will often have needs across several of them. A SEND matter may reveal a housing problem, a welfare benefits entitlement or the need for a deputyship. We want a solicitor who learns to see the whole picture of a client’s circumstances, not just the matter in front of them and who is trained from the outset to identify where the firm can properly help further. Key Responsibilities As your experience develops, your responsibilities will include: * Managing a privately funded caseload under close senior supervision; * Advising individuals and families on SEND, housing, welfare benefits, social care and deputyship matters; * Providing clear, compassionate and professional client care; * Drafting legal correspondence, representations, applications, witness statements and other formal documents; * Preparing grounds and supporting documentation for tribunal appeals; * Preparing cases for First-tier Tribunal and county court proceedings; * Undertaking advocacy and representation where appropriate to your experience; * Conducting legal research and contributing to case strategy; * Maintaining accurate time recording and effective file management; and * Developing commercial awareness and working towards agreed billing objectives. • Taking ownership of your matters from first enquiry to conclusion, so that each client has a single, reliable point of contact;, • Identifying, within your existing matters and client relationships, further areas in which the firm can properly assist and opening those matters in consultation with senior colleagues;, • Contributing to the growth of the firm by developing referral relationships, attending relevant events and helping to build the firm’s profile in its specialist areas; and, • Playing an active part in the day-to-day running of the practice, including improving precedents, processes and compliance systems and taking on defined operational responsibilities as the firm grows. Billing Target & Support As your experience, confidence and caseload develop, you will work towards an annual billing target of £180,000. We recognise that an NQ solicitor requires time, training and support to develop a sustainable caseload. You will therefore receive close senior supervision and structured technical training as you progress. The billing target provides transparency around performance expectations while creating a clear link between individual performance and financial reward. Fees generated on matters you have identified within existing client relationships, or on clients you have introduced to the firm, count fully towards your target. Bringing work in is therefore rewarded through the same bonus structure as doing the work. Salary & Uncapped Performance Bonus Guaranteed Basic Salary £35,000 gross per annum Your basic salary is guaranteed and is not dependent upon achieving the annual billing target. On-Target Performance Bonus The firm operates a transparent performance bonus structure. For qualifying annual fees up to the £180,000 target, the bonus is calculated at 10% of net qualifying fees, after deduction of: * £35,000 basic salary; and * £15,000 fixed annual office cost allocation. At £180,000 in qualifying annual fees, this produces: £35,000 basic salary + £13,000 performance bonus = £48,000 total annual earnings. Over-Performance Bonus Performance above the £180,000 annual threshold is rewarded at a higher rate. Qualifying fees above £180,000 attract an additional 15% bonus, without the £35,000 salary or £15,000 office cost deductions being applied again to those additional fees. There is no upper cap on the over-performance bonus. By way of illustration, qualifying fees of £220,000 in a year would produce total earnings of £54,000 (£35,000 basic salary + £13,000 target bonus + £6,000 over-performance bonus). Comprehensive Specialist Training We recognise that an NQ solicitor is at the beginning of their professional career. You will therefore receive structured training and supervision across our principal practice areas. Training will include: * SEND law, including EHCPs, annual reviews, mediation and First-tier Tribunal appeals; * Housing law and relevant civil and administrative law procedures; * Welfare benefits and associated appeals; * Social care law and disputes involving statutory services; * Deputyship and Court of Protection work; * Legal research, case strategy and professional drafting; * Client interviewing and case management; * Tribunal and court preparation; and * Advocacy and representation. • Identifying related legal needs across our practice areas: for example where a SEND matter also raises housing, welfare benefits, social care or deputyship issues and opening further matters where it is in the client’s interests;, • Business development for a specialist practice, including building referral relationships with schools, SENCOs, charities, parent and carer groups, advocates and other professionals; and, • The running of a modern law practice: file management systems, precedents, time recording, compliance and the commercial management of a caseload. You will initially work closely with senior members of the firm and will take on greater responsibility and independence as your knowledge, skills and confidence develop.

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  • Sky Bar Manager - 53rd Floor Piano Lounge
    Sky Bar Manager - 53rd Floor Piano Lounge
    24 days ago
    £16–£20 hourly
    Full-time
    Millwall, Tower Hamlets

    London's highest piano lounge | 53rd floor, Wardian, Canary Wharf E14 Full-time | Tips and service charge | Immediate start Some bars have a view. This one has all of them 🌇🍸💫 Fifty-three floors up, the windows wrap the whole way round. Canary Wharf on one side, Greenwich on the other, and the full London skyline laid out in between. On the right evening the cloud sits below the glass and the room feels genuinely untethered from the city underneath it. That is where you'd be making drinks. The Observatory is London's highest piano & cocktail lounge. Live piano, a proper cocktail list, and a food menu built to be eaten slowly with friends. We opened just over a year ago and have spent that time turning it into something people are quietly protective of. We're now looking for a Bar Manager to take charge of the bar and carry that on. 🎹 THE VENUE The Observatory sits at the top of Wardian, exclusively for the residents of the two towers below it. Around 2,000 people have access, and a good number of them are in every week. That changes the job completely. You're not turning over strangers. You're building a room of regulars who know your name and expect you to know theirs, and who will tell you honestly what they think of the new menu. It has the warmth of a members' club without any of the stiffness. The bar itself is the centerpiece of the venue and deliberately so. That means the Bar Manager here spends most of their time exactly where they should be: behind the bar, making drinks, talking to guests, with an eye across the whole venue. This is not a role that disappears into an office. Live piano is weekly and our signature 'Piano Plates' are a tapas-style sharing menu designed to be picked at across a long evening with a cocktail in the other hand. Food runs seven days. 🥃 YOUR CRAFT, VALUED If you care about what goes in the glass, you'll be somewhere it counts. We want someone with genuine opinions about dilution, about garnish, about the difference between a drink that's technically correct and one that's actually good. You'll have real input into the list, work directly with suppliers, and build seasonal serves that sit properly alongside the food and the piano. The room gives you permission to be ambitious. Guests come here for an occasion, they're not in a rush, and they'll try what you recommend. That's a rare thing and it's wasted on someone who just wants to pour. 🚀 THE ROLE You'll run the bar. Standards, stock, ordering, prep, consistency. The cocktail quality is yours to own and yours to push. You'll lead a small team. A handful of people, hands-on, side by side. You'll set the standard by working to it rather than talking about it, and train the team properly as they come through. You'll host. Learning names, remembering orders, reading the room. The best nights here are the ones where the manager is visibly enjoying themselves. You'll support events. The Observatory hosts a steady calendar of private hires, birthdays, engagements, weddings and seasonal parties. To be clear: our events team handles the planning and the logistics. Your part is the drinks, the bar and the delivery on the night, plus being the familiar face residents come to first. Events experience is a bonus, not a barrier - if you've got the bartending and the hosting, we'll bring you up to speed on the rest. You'll help shape what's next. Menus, promotions, ideas for the room. We're a year in and still building. You'd be joining early enough for your fingerprints to be on it. --- 💥 WHAT WE OFFER • Sociable hours. We open at 4pm on weekdays, midday at weekends. No breakfast shifts, no split shifts, no 3am finishes., • Tips and service charge, • Real ownership of a venue with a genuine identity, not a site on a spreadsheet, • Input that goes somewhere. Menu development, supplier tastings, seasonal launches, • Room to progress. We're a growing London group - Beringers, Lockdown, Supershakes, The Eleventh Hour - and we promote from within wherever we can, • Staff food and drinks on shift, plus discounts across every venue, • The backing of an experienced events and senior management team, • Immediate start available 🔥 WHO WE'RE LOOKING FOR • Strong bartending behind you, ideally with time in a senior or management role, • Real cocktail knowledge and the consistency to deliver it on a full Saturday, • Comfortable leading a small team by example, • A natural host. Warm, present, genuinely interested in people, • Organised enough to run the operational side without being asked twice, • Calm through a busy service and a full events diary, • Someone who notices the detail, because our regulars absolutely do You don't need years of events management. You don't need a group background. If you're an excellent bartender who wants to run a room and look after people properly, that's the person we're looking for. ⚡ ONE MORE THING We'd like this to be a long stay. Everything good about this job compounds. The regulars, the reputation of the room, the events diary, the list you build. A year in, it's a genuinely different job to the one you start. That only pays off for someone who wants to stay and build it, and we'd rather be honest about that now than six months in. If you're looking for the next step rather than the next stopgap, this is one of the best rooms in London to take it in. 👋 HOW TO APPLY Hit apply, and tell us one drink you'd put on our list. That's the whole application. One drink, one line on why. We read every one and reply to everyone. If it looks like a fit, we'll set up a quick video chat, then get you in to see the place, meet the team and take in the view - followed by a paid trial shift so you can decide for yourself. The 53rd floor is very difficult to describe and very easy to show you.

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