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  • Assistant Reservation Manager
    Assistant Reservation Manager
    hace 24 días
    £40000 anual
    Jornada completa
    London

    We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency. Duties Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings. Respond professionally to guest enquiries via telephone, email, and online booking platforms. Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements. Assist with training, developing, and supervising reservations team members to ensure consistent service excellence. Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities. Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements. Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives. Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests. Support the smooth coordination between the reservations team and front-of-house operations. Requirements Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations. Previous supervisory or team-lead experience with strong leadership and coaching abilities. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Exceptional communication skills in British English, both written and verbal. Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous. Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar). High level of professionalism, discretion, and guest-focused service. Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times. Job Type: Full-time Benefits: Health & wellbeing programme Private medical insurance Work Location: In person

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  • Sales Accounts and Business Development Manager
    Sales Accounts and Business Development Manager
    hace 26 días
    £38000–£45000 anual
    Jornada completa
    London

    Key Purpose of the Role: To drive revenue growth for Battersea Chef Limited T/A Varanasi Chefs by developing new business, managing key customer accounts (dine-in, takeaway and delivery), and implementing sales and marketing initiatives that promote the restaurant’s authentic cuisine, online ordering, and special offers. Main Duties & Responsibilities: • Sales Strategy & Planning: Develop and implement a sales and business development plan to increase dine-in reservations, takeaway orders and home delivery sales for Varanasi Chefs., • Set, monitor and report on weekly and monthly sales targets across restaurant, collection, and delivery channels., • Market Research & Business Development: Conduct local market research in Battersea and surrounding areas to identify corporate clients, event organisers, hotels, and local businesses for regular catering, group bookings and private functions., • Analyse customer feedback and market trends to recommend new offers, packages and promotional activities suitable for an authentic Indian cuisine restaurant., • Customer Accounts Management: Develop and maintain strong relationships with key customers, including corporate clients, party organisers and repeat local customers., • Negotiate and manage contracts, pricing, and payment terms for group bookings, party menus and regular corporate catering., • Ensure timely invoicing and follow-up for B2B accounts to maintain healthy cash flow and minimise aged debtors., • Online Ordering & Promotions: Oversee and grow the performance of the restaurant’s online ordering and delivery channels, including the website ordering system and any third-party platforms, ensuring accurate menus, pricing and availability., • Plan, implement and track promotional campaigns such as collection and delivery discounts on orders over a set value, loyalty initiatives and seasonal offers to increase order frequency and basket size., • Monitor digital metrics (online orders, conversion rates, customer reviews) and propose continuous improvements., • Brand & Marketing Support: Work with management to promote Varanasi Chefs’ brand as a fine, authentic cuisine provider, highlighting quality ingredients, speciality dishes and signature menu items in all sales communications., • Coordinate with any external marketing/IT providers (e.g. website management company) to keep offers, gallery images, and contact information up to date and aligned with sales campaigns., • Support social media and local community engagement (flyers, local partnerships, events) to drive table bookings and online orders., • Reservations & Capacity Management: Work closely with the restaurant manager and head chef to forecast demand for peak periods, special events and seasonal occasions and align staffing and stock levels accordingly., • Promote advance table reservations and pre-order menus for busy nights to maximise covers and ensure smooth service., • Sales Reporting & Analysis: Compile and analyse daily/weekly sales figures by channel (dine-in, collection, delivery, online) and by product category., • Prepare regular sales and market reports for senior management, including performance of promotions, customer trends, and recommendations for menu pricing or product focus., • Quality & Customer Service Support: Liaise with front-of-house and kitchen teams to ensure that service quality and customer satisfaction reflect the restaurant’s promise of high-quality food and excellent customer service., • Monitor online reviews and direct customer feedback, identifying service or product issues and working with management to resolve them and prevent recurrence., • Team Support & Training: Provide guidance to front-of-house staff on upselling techniques, promotion details and key selling points of special dishes and offers., • Where required, support the induction of new staff by explaining current promotions, key customer accounts and service standards relevant to sales., • Compliance & Company Standards: Ensure all sales activities, pricing, promotions and representations of Varanasi Chefs are accurate, honest and compliant with UK consumer and advertising standards., • Protect the company’s reputation by maintaining professionalism in all dealings with customers, suppliers and partners.

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  • Credit Controller
    Credit Controller
    hace 27 días
    £38000–£42000 anual
    Jornada completa
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Waiter / Waitress
    Waiter / Waitress
    hace 1 mes
    £13.69 por hora
    Jornada completa
    London

    W LONDON - CONTROL YOUR BEAT Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. THE PERCEPTION BAR & W LOUNGE W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene. Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished. Those who aren’t afraid to bring their full selves to work. YOUR ROLE IN THE SPOTLIGHT • Showcase Expertise: Present our curated food and beverage offerings with confidence, ensuring every recommendation enhances the guest experience., • Engage with Elegance: Interact with guests warmly and professionally, anticipating their needs and creating personalized moments that make their stay unforgettable., • Attention to Detail: Ensure every table setting, dish presentation, and service touchpoint meets the highest standards of luxury hospitality., • Collaborate Seamlessly: Work closely with the restaurant and kitchen teams to guarantee smooth service and timely delivery of dishes., • Maintain Excellence: Keep your section immaculate and well-prepared, because flawless service begins with meticulous preparation., • Precision in Transactions: Handle billing and payments accurately and discreetly, ensuring a seamless experience from first greeting to final farewell., • Whatever/Whenever Service: Embody our signature service philosophy by going above and beyond to personalize every interaction and create lasting memories., • Team Spirit: Be flexible and ready to support other departments when needed — because in a luxury hotel, every role contributes to the guest’s overall experience. YOUR EFFORTS, OUR APPRECIATION • Complimentary Meals - Enjoy tasty and varied meals every day in our Green Room canteen., • Monthly Service Charge - Receive a service charge payment each month., • Learning & Development - Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments., • Apprenticeships -Take advantage of apprenticeship programmes designed to support your growth and development in your role., • Holiday Entitlement - 28 days of holiday including public holidays, with enhanced benefits based on length of service. (Pro rata), • Refer a Friend Scheme - Earn £250 when you successfully refer a new team member. (Terms & Conditions apply), • Company Pension Scheme - Plan for your future with our secure and supportive pension offering., • Recognition & Celebration - We celebrate success through awards, recognition events, and career milestone celebrations., • High Street Discounts - Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more., • Monthly Associate Events - Participate in a vibrant calendar of fun, associate-focused events., • Long Service Recognition - Dedicated appreciation events to honour your career milestones with the company., • Global Marriott Stay Discount - Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International., • Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing., • Food & Beverage Discount - Receive 20% off in all food and beverage outlets within Marriott properties., • Spa Discount - Relax and recharge with 30% off treatments in our Away Spa. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process. At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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  • Education Consultant
    Education Consultant
    hace 1 mes
    Jornada completa
    London

    🌟 We’re Hiring! Join Our Team at M&N Education🌟 📍 London, United Kingdom 💼 Full-Time Job Title: Education Consultant Salary: £35000 - £42000 (Based on Experience) Closed on: Dec 20, 2025 Key Duties and Responsibilities: • Advise students on suitable universities, programmes, and academic pathways based on individual backgrounds and career goals., • Assess student academic records and provide guidance on eligibility for higher education programmes., • Support students throughout the university application process, including reviewing documentation and ensuring timely, accurate submission., • Conduct one-to-one consultations, interviews, and counselling sessions addressing both academic and personal concerns., • Deliver presentations, workshops, and information sessions on UK higher education and admissions procedures., • Maintain accurate records of student interactions, progress, and applications for internal monitoring and compliance., • Liaise with universities, colleges, and partner institutions to facilitate application and admission processes., • Provide guidance on scholarships, student finance options, and funding opportunities., • Stay updated with UK education policies, university admissions standards, and relevant immigration rules., • Ensure all activities comply with organisational policies, data protection, and Home Office sponsor duties. Required Skills and Qualifications • Bachelor’s degree or higher in Education, Social Sciences, Business, or a related field., • Strong understanding of the UK higher education system and admissions processes., • Excellent communication, advisory, and interpersonal skills., • Ability to assess academic backgrounds and provide professional guidance.

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  • Bartender
    Bartender
    hace 1 mes
    £14.5–£17 por hora
    Jornada completa
    London

    Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2025 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. What's the Gig, you ask? Summary of position & key attributes Our Bar Team is key to the experience and theatre of our business, you will be producing and serving drinks at high volume in a fast pace exciting environment. We are looking for highly skilled Bartenders who have extensive experience in the bar industry. You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve mixology prep of our unique innovative cocktail menu, preparing and setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. You will work closely with the kitchen and front of house team to deliver exceptional standards of service. We are looking for a self-driven individual that strives for excellence. Ideally with 2-3 years experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities • Preparing drinks, • Committing drink & food specifications to memory, • Engaging with our products and offering, • Execution of private and corporate events, • Delivering uniform drinks as per Clays guidelines, • Communicating the business and technology to our guests, • Understanding of our technology, • Making incredible recommendations based on your knowledge and training, • Setting up for service, • Maintaining Health & Safety expectations, • Cooperate and communicate effectively with floor, host and kitchen staff in a calm and professional manner, • Completing curriculum of the Clayers Academy, • Be a brand champion maintaining expectations and delivery at all times. Skills and desired qualifications • 2 - 3 years experience in a cocktail bar., • Excellent knowledge of classic cocktails, • Ability to work under pressure, • Experience in high volume bars, preferred not essential, • Excellent written and verbal communication in English, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.50 per hour as well as weekly Tronc service charge distribution. Our great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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  • Event Supervisor
    Event Supervisor
    hace 2 meses
    £15.5 por hora
    Jornada completa
    London

    The Event Supervisor is responsible for overseeing the day-to-day operations of events at the hotel, ensuring that all events are executed smoothly and that guest service standards are met. This role requires strong leadership, excellent communication skills, and the ability to manage events while delivering a seamless guest experience. The Event Supervisor will work closely with the event management team, front of house staff and management and other departments to ensure flawless event execution and customer satisfaction. This is a Front of House F&B position. In the absence of events, the Events Supervisor will be part of the front of house team, reporting to the onsite F&B manager. This position is ideal for someone with a background in F&B or events, with leadership skills, and a passion for delivering outstanding service, who is looking to grow into a management position. Duties Event Operations: · Supervise event setups and breakdowns, ensuring that events are executed according to client specifications and company standards. · Oversee event logistics, including room setups, audiovisual equipment, catering services, and other event-related needs. · Coordinate with the kitchen, AV, and other departments to ensure smooth service delivery. · Monitor and ensure the smooth flow of events, adjusting as necessary to accommodate guest or client needs. Staff Supervision & Leadership: · Lead and supervise the event staff, ensuring they are trained, prepared, and perform according to the highest standards. · Provide guidance and support to team members throughout the duration of each event. · Conduct regular team briefings before and after each event to ensure all staff are aligned on expectations and feedback. · Lead by example in maintaining high service standards and professionalism. Guest Relations: · Provide exceptional guest service, ensuring that event attendees' needs are met in a timely and courteous manner. · Address any guest concerns or complaints promptly, ensuring a positive resolution while maintaining a calm and professional demeanor. · Foster a welcoming atmosphere, anticipating guest needs and delivering exceptional service. Event Planning & Coordination: · Assist the event planning team with event preparation, from pre-event coordination through to on-site execution. · Help ensure that all event details are properly communicated to staff, including timing, guest preferences, and any special requests. · Ensure the correct staffing levels and equipment are allocated for each event. Operational Excellence: · Ensure the event space is always presented to the highest standard before, during, and after each event. · Monitor and adjust event logistics to maximize operational efficiency, ensuring all event requirements are met. · Support the Event Manager in maintaining event timelines and schedules. Health & Safety Compliance: · Ensure that all events are compliant with health, safety, fire, and security regulations. · Adhere to company policies on food safety, hygiene, and safety standards during events. · Ensure all emergency procedures are followed during events, and staff are properly trained in emergency protocols. Technology & Systems: · Utilize event management software to track event details, staff schedules, and operational requirements. · Ensure staff are proficient with event-related technologies, such as AV equipment and event management systems. Training & Development: · Assist with training event staff, ensuring they understand the standards and expectations for event service. · Promote a culture of continuous improvement and learning within the event team. · Stay up-to-date with industry trends to introduce new ideas and improve service quality. What we will offer you! Here at The Zetter Group, we are all about working hard, yet having fun whilst we do it! Food & Drink Discount in all Zetter Lounges Referral Bonus – Up to £500! Friends & Family Hotel Rate – 50% off for all family & friends Employee of The Month Reward Paid day off on your birthday... and much more! Note: The purpose of this Job description is to list the most important aspects of the job role. This job description is not intended to be a complete list of every duty, and it is therefore expected that the day-to- day performance of the job will frequently include tasks not listed above. All your tasks are not limited and / or restricted to this job description, as you must comply with any reasonable requests, from your manager, to perform any other duties. By signing this job description, you acknowledge and understand all the key performance areas and standards required. Please sign all pages. We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.

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  • Barback
    Barback
    hace 2 meses
    £14.35–£16.85 por hora
    Jornada completa
    London

    Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2025 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. What's the Gig, you ask? Summary of position & key attributes Our Bar Team is key to the experience and theatre of our business and you will be supporting the bartenders and floor team in a fast pace exciting environment. You will work closely with the kitchen and front of house team to deliver exceptional standards of service. We are looking for highly motivated barbacks that have a desire to be trained to become bartenders in the business. You will be provided extensive training and be expected to achieve execution criteria and consistency. We could have you upskilled and promoted in 6 months if you apply yourself and a role is available. Day to day duties will involve preparation for general service, preparing and setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. We are looking for a self-driven passionate individual that strives for excellence. Ideally with some experience in the hospitality industry. Duties & Responsibilities • Supporting the preparation drinks, • Supporting the delivery of service, • Providing assistance to all service staff, • Understanding of our technology, • Engaging with our products and offering, • Maintaining the cleanliness of the bar, • Ensure that the bar is stocked throughout service, • Maintenance and cleanliness of all stock areas, • Preparation and break down of the bar, • Acceptance and recording of deliveries, • Maintaining Health & Safety expectations, • Completing curriculum of the Clayers Academy, • Be a brand champion maintaining expectations and delivery at all times. Skills and desired qualifications • Some hospitality experience preferred but not essential, • Demonstrate an interest and drive for the hospitality industry, • Experience in high volume bars, preferred not essential, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.35 per hour as well as weekly Tronc service charge distribution. Our great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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  • Marketing and commercial managers
    Marketing and commercial managers
    hace 2 meses
    £48000–£53000 anual
    Jornada completa
    London

    Company Overview EPI Consultant Limited is a forward-thinking professional services firm based in London’s vibrant business district at 30 Churchill Place. Our mission is to drive continuous success and growth for our clients by providing innovative, customised consulting services. We offer expert solutions across legal, intellectual property, and business support, helping clients navigate complex challenges, protect their innovations, and achieve strategic objectives. Committed to becoming a trusted partner, we empower our clients to transform their businesses with confidence. As part of our ongoing growth, we are seeking ambitious Marketing and Commercial Managers to join our team and play a key role in expanding our market presence and strengthening client engagement. Key Responsibilities Develop and execute comprehensive marketing strategies aimed at enhancing brand visibility, increasing client acquisition, and supporting sustained business growth across legal, intellectual property, and professional services sectors, ensuring measurable impact on target markets. Plan and implement diverse commercial initiatives, including client campaigns, partnership programs, and targeted market outreach, to create new business opportunities, expand revenue streams, and strengthen long-term relationships with clients and strategic partners. Conduct thorough market research, analyse industry trends, track competitor activity, and provide actionable insights to inform strategic decision-making, optimise campaign performance, and ensure the company remains competitive and responsive to emerging market opportunities. Collaborate closely with internal teams across operations, legal, business support, and sales to ensure marketing initiatives are delivered effectively, messaging remains consistent, objectives are aligned, and client engagement is maximised across all channels. Prepare and present detailed performance reports on campaigns, commercial outcomes, and market intelligence, providing senior management with actionable data, insights, and recommendations to support strategic planning and evidence-based decision-making. We Offer Competitive annual salary of £48,000–£53,000, reflecting the impact and responsibility of the role. Opportunities for professional growth in a dynamic and supportive environment. A modern office at 30 Churchill Place, London, offering excellent connectivity in a central business hub. The chance to work with a dedicated team focused on innovation, client satisfaction, and delivering high-quality professional services.

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  • Sales accounts and business development managers
    Sales accounts and business development managers
    hace 2 meses
    £52000–£57000 anual
    Jornada completa
    London

    Company Overview: EPI Consultant Limited is a dynamic professional services firm located in London’s thriving business district at 30 Churchill Place. We provide innovative, customised consulting solutions that help clients navigate complex business challenges, protect their intellectual property, and achieve strategic objectives. Our services span legal, patent and copyright support, regulatory advisory, and specialist business consultancy designed to drive efficiency, growth, and long-term success. Guided by our mission to deliver continuous value and our vision to become a trusted strategic partner, we work closely with clients to provide insight-driven solutions that empower them to transform and grow their businesses. As we continue to expand, we are seeking ambitious, commercially minded Sales Accounts and Business Development Managers to join our team and contribute to our next phase of growth. Key Responsibilities: Manage a diverse portfolio of client accounts by proactively addressing any issues, delivering tailored professional solutions that meet each client’s unique needs, ensuring high satisfaction, fostering loyalty, and driving long-term business growth and engagement. Identify and target potential clients across legal, intellectual property, professional, and business support sectors, develop and execute strategic outreach plans, present compelling proposals, negotiate agreements, and generate consistent and sustainable revenue growth. Build deep understanding of client objectives and evolving business needs, provide consultative advice and customised solutions, maintain strong communication, and nurture long-term partnerships to secure repeat business and foster lasting strategic relationships. Collaborate closely with internal teams including operations, legal, technical, marketing, and business support to coordinate project execution, ensure timely and reliable delivery, maintain brand consistency, and optimise the overall client experience across all touchpoints. Conduct ongoing market research to monitor industry trends and competitive activities, analyse sales and business development data, identify gaps and new opportunities, and provide actionable, data-driven insights that inform and support senior management decision-making. We Offer: A competitive annual salary of £52,000–£57,000, reflecting the seniority and impact of the role. Opportunities for professional growth in a dynamic, fast-paced, and supportive environment. A central London office in the Canary Wharf, offering exposure to a diverse and multicultural community. The chance to join a dedicated team committed to excellence, innovation, and customer satisfaction.

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