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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our Pet Care Centres bring together grooming, retail, a

Stylist - Dog Groomer - Colchester.Love pets? Love grooming? Join our team.Our Pet Care Centres bring together grooming, retail, and veterinary care to give pets the very best, and we're looking for a passionate.You'll deliver high-quality grooms with care and precision, building great relationships

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communi

The ideal candidate would ideally hold a Counterbalance Forklift Licence or who is willing to go through the FLT Training to join our team at the Tamworth Operations Centre to assist with our Washrooms, Healthcare and Floorcare Divisions. The ideal candidate for a Warehouse Operative role at phs wi

NE European Recruitment Ltd is looking for a reliable Van Driver and Warehouse Operative. Experience in commercial driving and warehouse tasks, along with excellent communication skills, is essential. The position offers a pay rate of £14.

The role involves receiving and processing deliveries, operating Counterbalance and Reach Truck forklifts, and ensuring all goods are checked accurately. This temporary ongoing position offers a competitive pay rate of £13. Adecco is seeking a Warehouse Operative (FLT Driver) in Peterborough.

At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. At Pets at Home, everything we do is about understanding and caring for pets. Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic indivi

Warehouse Operative, Warehouse Person, Picker, Packer, Goods In, Goods Out, Fork Lift Truck Driver, FLT Operator, Forklift Truck Operator, Forklift, Warehouse Driver, FLT Driver, Counterbalance, Counter Balance, MHE, Manual Handling Equipment, Logistics Assistant, Logistics Operative, Distribution O

Warehouse Operative preparing orders, with various shift options available, in a state-of-the-art facility.

Seeking a warehouse operative for general duties including loading, unloading, and preparing orders for dispatch in Basingstoke.

Retail Manager – Pets at Home – Nationwide. What’s even better, is that sharing our. You’ll see that customers have an exceptional shopping experience by confidently approaching them, making them feel welcome, asking the right questions and thanking them for their visit.

Strong experience building React Native apps (TypeScript, Redux, RTK Query, Navigation, Firebase). Leading the design and development of complex mobile features in our React Native app. We take our inspiration from pets, and we value and respect difference in all its forms.

They are driven by a shared passion for delivering meaningful differences for patients, working collaboratively—both locally and globally—to bring innovative healthcare solutions to life. They believe all employees play a role in fostering a patient-focused culture and integrating this mindset i

The role is home based, with the expectation of attending at least one day per week at our Oxford office. Following a major renovation in 2022 and supported with UK specific creative brand marketing investment, sales have accelerated ahead of the category over the last 3 years. With a natural, highl

By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. A home location in the South of England, with easy access to the motorway network and a willingness to travel extensively throughout the UK and Ireland. Confidence selling premi

This is a fantastic opportunity for a commercially minded relationship-builder who is passionate about delivering exceptional customer experiences whilst supporting occupancy growth within a high-quality care environment. Work collaboratively with operational teams to ensure a seamless customer jour

Creative and proactive approach to prospecting and lead generation - we want to hear from candidates that use innovative approaches to open doors to new opportunities. This role has been created to accelerate growth through the acquisition of profitable new customers and strategic accounts. This rol

This is an onsite key role focused on export customer onboarding, order management, and regulatory compliance, working cross-functionally with Sales, Operations, and Technical teams. This is a fantastic opportunity to be part of an organisation that has a bigger life purpose while maintaining a good

Excellent communication, presentation and relationship-building skills. This is an excellent opportunity to join a well-established consultancy with ambitious growth plans, a strong delivery capability and an impressive track record supporting government organisations with digital transformation, cl

A £multibillion turnover, privately-owned company with nearly 200 locations globally, they are looking for a Commercial Specification Sales Manager to cover London & the South East. Generating product/system specifications in line with targeted expectations. Working closely with commercial fabricat

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The role offers significant scope to shape the operational future of the organisation while working alongside an experienced Executive Team in a business that places strong emphasis on customer experience, innovation, and operational exc. As part of this growth, they are now seeking an exceptional G

Unyk Solutions are delighted to be partnered with a leading business operating within the temporary works and engineered construction solutions space, who are looking to appoint a Sales Manager to take ownership of a Midlands-based region. The patch covers the Midlands and surrounding areas. Buildin

This hybrid role is ideal for someone who thrives in a fast-paced environment, enjoys balancing relationship management with strategic prospecting, and approaches customer engagement with a consultative, value-driven mindset. We do not tolerate any type of discrimination against or harassment of our

As an Assistant Store Manager at Aldi, you’ll need lots of energy, have great leadership skills and a passion for success (just like us). Company maternity, paternity and adoption leave after 2 years. All employees have access to a 24/7 online wellness portal offering information and guidance on (

Due to the nature of the work applicants must be Sole UK nationals and eligible for SC Clearanc. Background within Defence, Government, Aerospace, Engineering, Infrastructure, or a regulated indust. Develop procurement and commercial strategi.

We provide medical communication services, market access consulting and regulatory writing support with deep domain expertise to effectively navigate complex disease areas. Support Client Services colleagues with internal and external financial management tasks including developing scopes of work, m

Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. Key words: HPLC, UPLC, UHPLC, LC, LCMS, LCMS/MS, LC-MS, chromatography, liquid chromatography, scientific sales, account m

The ideal candidate will have a strong understanding of delivery partners including Uber Eats, Deliveroo and Just Eat but applications will also be considered from commercial candidates from FMCG or retail businesses where you can demonstrate commercial awareness and analysis of pricing and promotio

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Coupled with our collaborative team approach, single platform worldwide and renowned personal service, we are the independent broker of choice. We are a global brand with offices located across the US, Canada, Latin America, Australia, Europe and Asia with both a strong, local focus and understandin

Selling an innovative AI platform into financial advisers and wealth management firms at a time when AI adoption is accelerating. Poised to replicate the same extraordinary growth story in the UK, with the opportunity for early hires to play a defining role in that success. Join one of the most exci

Educate clinics on how the platform helps generate bookings, visibility, trust, and operational growth. You’ll be part of building something from the beginning, helping shape relationships, growth strategy, and the future of the platform. Compare Cosmetic is a new safety-first aesthetics marketpl

Building pipeline from scratch and driving revenue. Becoming the go-to person for growth, with a path into leadership. If you’re in a bigger environment and want to run your own show, this is that opportunity.

A truly fabulous opportunity to join a well-established and growing business operating within the premium food, gifting and retail sectors - a great company with great products!. Owing to continued growth, they are looking to recruit an experienced National Account Manager to develop and manage key

The successful candidate will be a brand ambassador, delivering an elevated and personalised service while driving sales performance and supporting the wider boutique team. Support management with daily operations and commercial performance. Strong clienteling skills with the ability to build long-t

We are a location-independent Personal Development business that operates in a professional environment linked to an established award-winning leadership and personal development organization operating in 100+ countries. Contribute to a high-performance, global learning environment, sharing insights

Maintain an engaged, motivated team with clear expectations, development pathways and support mechanisms. Quest Global is an organisation at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognised expertise in the top

Manage the communication and co-ordination of the designated Account Team with other Fusion departments (Catalyst – design studio/ Event Production/ Operations and Logistics etc. Assist Client Account Manager with preparation for presentations and internal departmental status meetings. Assist with

Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations. Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network. Ove

If you are a good communicator and team player with a tenacious ‘can do’ attitude along with a love for business you could be a great fit to run one of our Regional Franchises and build the BBX community in your region. We serve micro and small enterprise businesses with a unique marketing / pay

If you are passionate about patient access, healthcare innovation, and bringing transformative therapies to those who need them most, we would love to hear from you. You will act as a critical link between national strategy and local implementation, helping to identify and overcome barriers to patie

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Confident communicator with a consultative approach to relationship building. Ability to analyse data and translate it into actionabl