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To assist the TMO’s Manager in providing: MUST have experience in Housing, managing tenancies, signing up new tenants. 1. Walkabout of the estate checking grounds & blocks raising any concerns 2. Answering telephone enquires 3. Answering e-mails and general enquiries 4. Contacting H.I.H when tenants need repairs which are not dealt with by the T.M.O. 5. Dealing with Caretakers/maintenance team when repairs are needed on site 6. Processing work/job sheets for repairs and updating PC 7. Maintaining P.I.M.I reports for HiH 8. Contacting applicants for viewings 9. Property viewings with applicants 10. Arrange and complete tenancy reviews 11. Arranging for electrical Inspections/gas inspections 12. Photocopying, laminating, scanning, emails 13. Arranging settling in visits/tenancy viewings and new sign-ups. 14. Liaise with S.N.T police team on Estate issues 15. Letters to Residents regarding overflows, rubbish, parking, etc. 16. Speak/Confronting residents on A.S.B, dropping of litter, dog fouling or any issues/complaints raised 17. Liaise with caretakers on cleaning, grounds maintenance, repairs 18. Running the office in the absence of the Manager on annual leave, sickness, meetings or away from the office. 19. Photographing incidents or objects relating to A.S.B. 20. General office duties if required 21. Clutter reporting / checks using Photobook / Havering tablet