Client Relationship Manager
hace 8 días
Exeter
Client Relationship Manager - New Homes Location: Exeter City Centre Salary: £32,000–£34,000 Hours: Monday – Friday (including 1 in 3 Saturdays) Benefits • Private healthcare available following successful completion of probation, • Long-term progression opportunities, • You get your birthday off to celebrate, • Holiday increasing with length of service, • Employee Assistance Programme, • Annual Health Assessment, • Team socials and regular office treats, • Long term progression opportunities About the Company An established and highly respected independent property business is looking to hire a Client Relationship Manager to join its growing New Homes team in Exeter. This is an excellent opportunity for somebody with estate agency experience with a background in either property administration, sales progression, customer service or property co-ordination. Working closely with the Head of New Homes and wider team, you will play a key role in supporting the day-to-day running of the department, ensuring buyers, developers and internal stakeholders remain informed, organised and on track throughout the sales process. The Role This is a varied position combining client co-ordination, sales progression support, administration, reporting and operational support. You will act as a central point of contact within the department, helping to manage buyer enquiries, maintain CRM accuracy, support marketing launches, co-ordinate sales activity and ensure clients receive a high level of service throughout their journey. This role would suit somebody who enjoys structure, organisation and communication, whilst still wanting a position that offers variety and progression. Key Responsibilities • Manage new homes enquiries and buyer communication, • Support developers and clients with regular updates, • Maintain accurate CRM records and sales information, • Assist with sales progression and reservation administration, • Support marketing launches and development campaigns, • Co-ordinate brochures, photography, floorplans and portal listings, • Produce client reports and support departmental performance tracking, • Liaise with internal sales, marketing and administration teams, • Assist with open days, launches and client events, • Conduct market research and comparable property analysis, • Provide day-to-day support to the Head of New Homes and wider team, • Ensure a consistently high level of organisation across the department What We're Looking For • Experience within estate agency, property administration, sales progression, customer service or a similar property-related role, • Strong organisational skills and attention to detail, • Excellent communication and relationship-building abilities, • Confident using CRM systems and Microsoft Office, • Proactive and solutions-focused mindset, • Ability to manage multiple priorities simultaneously, • Professional and client-focused approach, • Positive, team-oriented attitude, • Full UK driving licence Estate agency experience is strongly preferred. Experience in developer sales, property customer service or a similar property-related role would also be considered. If you're looking for a position where you can become a key part of a successful specialist property team whilst continuing to develop your career, we'd love to hear from you. Please contact Sarah at ARK Recruitment at Sarah@ark-recruitment.com for further information.