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  • Reservation Agent
    Reservation Agent
    3 hours ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

    Immediate start!
    No experience
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  • Host/Hostess - UK
    Host/Hostess - UK
    10 hours ago
    £15.21 hourly
    Full-time
    London

    Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We're now looking for a Host/Hostess to join our team! The role As a Host/Hostess at Big Mamma, you'll be the first person our guests meet, creating a warm, professional and welcoming experience from the moment they arrive. You will: • Greet and seat guests, allocate tables and accommodate walk-ins, • Master our bookings system and ensure every enquiry is managed efficiently, • Solve problems proactively when bookings or service don't go as planned, • Support your colleagues during service with a positive, friendly attitude, • Create memorable moments for guests with a warm, professional approach About you • Big smile and passion for Italian food, • High energy, proactive attitude and team spirit, • Excellent customer service and communication skills, • Previous experience as a Host/Hostess in a busy restaurant, • Flexible availability, including evenings and weekends What Big Mamma offers • Permanent, full-time position, • £ 15.21 per hour + Tronc Point, • Daily staff meals, • 15% discount across all Big Mamma restaurants (UK and Ireland), • £500 employee referral bonus, • Wagestream -- access your pay between paydays, • Continuous training and career progression, • Mobility across UK and European venues BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

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  • Multi Drop Driver
    Multi Drop Driver
    2 days ago
    £30000–£32000 yearly
    Full-time
    London

    Disotto Foods, a reputable food distribution company based in London, is actively seeking a diligent and dependable Multi Drop Driver to enhance our logistics team. In this role, you will be instrumental in the timely and secure delivery of a variety of food products to our valued customers throughout the London area. This position requires careful route planning, efficient execution of multiple deliveries, and maintaining the integrity of products from dispatch to delivery, all while upholding our commitment to excellent customer service. Key Responsibilities: • Operate a delivery vehicle safely and responsibly, adhering to all traffic laws and company guidelines., • Plan and optimize multi-drop delivery routes for maximum efficiency across London., • Accurately load, unload, and secure food products, ensuring they are transported in optimal conditions., • Complete all necessary delivery documentation with precision., • Conduct routine vehicle inspections and maintain vehicle cleanliness., • Interact professionally and courteously with customers, ensuring a positive delivery experience. Candidate Requirements: • Possess a valid UK driving license with a clean record., • Demonstrated experience in multi-drop delivery, ideally within the food service or distribution industry., • Strong geographical knowledge of London's road networks., • Capable of performing physical tasks, including lifting and carrying packages., • Exceptional organizational and time management abilities., • A dedicated work ethic, coupled with strong reliability and punctuality., • Effective communication skills. Join Disotto Foods and play a key role in ensuring our quality food products reach their destinations efficiently and professionally.

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  • Waiter / Waitress
    Waiter / Waitress
    4 days ago
    £12.21 hourly
    Full-time
    London

    W LONDON - CONTROL YOUR BEAT Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. THE PERCEPTION BAR & W LOUNGE W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene. Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished. Those who aren’t afraid to bring their full selves to work. YOUR ROLE IN THE SPOTLIGHT • Showcase Expertise: Present our curated food and beverage offerings with confidence, ensuring every recommendation enhances the guest experience., • Engage with Elegance: Interact with guests warmly and professionally, anticipating their needs and creating personalized moments that make their stay unforgettable., • Attention to Detail: Ensure every table setting, dish presentation, and service touchpoint meets the highest standards of luxury hospitality., • Collaborate Seamlessly: Work closely with the restaurant and kitchen teams to guarantee smooth service and timely delivery of dishes., • Maintain Excellence: Keep your section immaculate and well-prepared, because flawless service begins with meticulous preparation., • Precision in Transactions: Handle billing and payments accurately and discreetly, ensuring a seamless experience from first greeting to final farewell., • Whatever/Whenever Service: Embody our signature service philosophy by going above and beyond to personalize every interaction and create lasting memories., • Team Spirit: Be flexible and ready to support other departments when needed — because in a luxury hotel, every role contributes to the guest’s overall experience. YOUR EFFORTS, OUR APPRECIATION • Complimentary Meals - Enjoy tasty and varied meals every day in our Green Room canteen., • Monthly Service Charge - Receive a service charge payment each month., • Learning & Development - Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments., • Apprenticeships -Take advantage of apprenticeship programmes designed to support your growth and development in your role., • Holiday Entitlement - 28 days of holiday including public holidays, with enhanced benefits based on length of service. (Pro rata), • Refer a Friend Scheme - Earn £250 when you successfully refer a new team member. (Terms & Conditions apply), • Company Pension Scheme - Plan for your future with our secure and supportive pension offering., • Recognition & Celebration - We celebrate success through awards, recognition events, and career milestone celebrations., • High Street Discounts - Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more., • Monthly Associate Events - Participate in a vibrant calendar of fun, associate-focused events., • Long Service Recognition - Dedicated appreciation events to honour your career milestones with the company., • Global Marriott Stay Discount - Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International., • Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing., • Food & Beverage Discount - Receive 20% off in all food and beverage outlets within Marriott properties., • Spa Discount - Relax and recharge with 30% off treatments in our Away Spa. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process. At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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  • People Administration & Payroll Manager
    People Administration & Payroll Manager
    6 days ago
    £38000–£42000 yearly
    Full-time
    Bankside, Southwark

    Inspired by: People Director We're looking for a People Administration Payroll Manager who thrives working in detail, has expert HR knowledge and wants to get stuck into the data to support our People function thrive. The Role You will be responsible for running a payroll of 500+ team members, working with and managing our external Payroll provider to ensure a smooth process for both salaried and hourly team, provide accurate reporting on people across multiple data points and provide efficient HR administrative support to the People Team As part of the People Team you will share our passion for people and for ensuring every process is adhered to, using the lens of data to support our decision making, meticulously in detail and a lover of Excel. You are action orientated, task focused and ticking tasks off your list. We expect you to be curious, diligent, thirsty for knowledge, fast paced and adaptable. We Expect You To: Manage and process payroll end to end, ensuring processes are efficient, robust, and accurate with no detail left unchecked including monthly tronc breakdowns and payments Manage all joiners, moves, and leavers from both a payroll and administrative perspective Handle SSP, SMP, PAYE, NI payments and reconciliations across the business Uphold and maintain the relationship with the pension provider Complete year-end processes including P11Ds Respond to all payroll queries in a timely manner Generate reporting and narrative on TRONC, pay bandings, and other key data points Collaborate with the finance team on monthly payroll journals balance sheets Be an expert in Right to Work legislation, supporting the Talent Engagement team to ensure 100% compliance Manage all people-related documentation including HR policies, contracts, job descriptions, and other administrative materials, ensuring they are up to date, compliant with current employment law, and distributed as required Own and maintain the Workforce Management platform working in collaboration with Operations, Talent Systems Support and execute projects set out by the People Director including Gender Pay Gap reporting and HR legislation research -- ensuring we are a fully compliant employer Create and maintain emails for new starters, joiners, and leavers, including management of email groups, signatures, and system logins Ensure laptops are tagged and logged, keeping track of who is using what equipment Email employees' pension auto-enrolment letters and manage the opt-out process, ensuring correct documentation and follow-up Draft and manage all disciplinary documentation templates, working with stakeholders across the group to ensure due process is followed Assist with all salary sacrifice benefits Liaise with and guide management teams through PDS submissions, ensuring all data supplied is accurate Maintain holiday entitlement records and generate leave balance reports to support holiday planning Draft, email, and post formal employee letters such as contract variations, welfare meetings, disciplinary invites, pay increases, and proof of employment Provide references for leavers upon request Generate HR metrics and reports including headcount, turnover, and absence data to support business insights Who You'll Be A Payroll specialist with 2 years' experience running both salaried hourly Payroll structures Someone who loves living in detail English literate -- proficient in letter policy writing Adaptable, with the ability to move at pace whilst maintaining strong attention to detail Proficient in Excel, analytics reporting Be able to demonstrate a proactive working style and someone who moves through a task list efficiently An independent worker, with a diligent and solution-based approach Reliable, someone who shows up who the team and is happy to jump in and support utilising all opportunities to learn Proactive about driving change and implementing process improvements The ability to notice and interpret details without explicit guidance Implementation of a system project work desirable Benefits \& Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

    No experience
    Easy apply
  • Shift Leader
    Shift Leader
    13 days ago
    £11–£12.75 hourly
    Full-time
    New Barnet

    Job Overview The Queens Arms is looking for a proactive, friendly, and dependable Shift Leader to support the smooth running of the pub. You’ll take responsibility for opening and closing the venue, leading the team during busy shifts, and helping deliver great customer experiences. This role also involves supporting events, social media activity, and occasionally hosting our monthly quiz night. Responsibilities • Opening and closing the pub, including cashing up, keyholder duties, and ensuring the building is secure., • Leading shifts to maintain excellent service standards and a welcoming atmosphere., • Delivering outstanding customer service, handling queries and resolving issues confidently., • Supporting the General Manager with events, including planning, setup, staffing, and smooth on-the-day execution., • Potentially hosting the monthly quiz night, engaging with guests and creating a fun, lively environment., • Assisting with social media content, such as capturing photos, sharing updates, and promoting events., • Supervising and motivating the team, delegating tasks and ensuring procedures are followed., • Managing stock levels, accepting deliveries, and maintaining proper rotation., • Previous pub or hospitality experience is preferred., • Strong communication and leadership abilities., • Confident with customer interaction and problem‑solving., • Comfortable working 12‑hour shifts when required., • Reliable, organised, and trustworthy with keyholder responsibilities., • Creative mindset for social media and event support is a bonus.

    Immediate start!
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  • Kitchen Supervisor
    Kitchen Supervisor
    25 days ago
    £13.7–£14.2 hourly
    Full-time
    London

    We are looking for an experienced, ambitious and enthusiastic Kitchen Supervisor, with high standards and a true passion for great food and people, to join our young and expanding farmily! Supporting the kitchen Manager with the daily kitchen operations, costs, health and safety, productivity and food quality, the Kitchen Supervisor will also be responsible for the kitchen team performance and standards. What We Offer: Starting hourly rate of £13.70 Daily food allowance during shifts with unlimited coffee. 50% discount across all our restaurants when off duty. Unlimited coffee on shift. You will never work on your Birthday and be paid for it! Healthcare cash plan. Discount on our Pantry selection like a tahini chocolate spread. Monthly team socials and annual parties. Opportunities for development in the company. Green Commute – Cycle Scheme. Employee Assistance program (supporting mental health and well-being). Key Responsibilities: Delivering the highest food quality from prep to cook. Training, coaching and developing the kitchen team. Supervising all aspects of the kitchen health & safety in accordance with the law. Supporting the Kitchen Manager keeping the operational costs within budget. What makes a great Farmer? Experience running a fast-paced kitchen. Colourful personality and individuality, being Bold but Humble. Passion for great food and people. Caring for your team, driving their progression. At Farmer J we prepare the most delicious food; we cook from scratch with the best ingredients, and we source locally where we can from high-welfare UK farms. We take pride in what we do, and we wear bandanas! Does this sound like you? Apply here! We are looking forward to hearing from you!

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  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £12.21–£13 hourly
    Part-time
    Romford

    We are looking for experienced waitress to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 1. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve any internal team issues or conflicts. 1. Customer Service Greet guests and handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers. 1. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and smoking indoors (depending on location). Maintain licenses related to tobacco use, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety. 1. Financial Management Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Help set pricing, promotions, or loyalty programs. Report financial and performance metrics to owners. 1. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings). Run or oversee social media accounts and local advertising. Collaborate with influencers or loyalty schemes. Job Requirements: • Previous experience in a restaurant or shisha lounge environment is preferred, • Flexibility to work evenings and Working hours betweImmediate start

    Immediate start!
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