Maintenance Supervisor - Residential
2 days ago
City of London
Criterion Hospitality is a forward-thinking, guest-focused hospitality group renowned for creating exceptional living environments across our residential and hotel portfolio. We take pride in delivering high-quality accommodation, outstanding service, and safe, well-maintained properties for all residents. We are now seeking an experienced Residential Maintenance Supervisor to join our team and play a key role in ensuring our buildings remain safe, functional, and well-presented at all times. The Role As the Residential Maintenance Supervisor, you will lead the day-to-day engineering and maintenance operations across our residential estate. You will supervise a small maintenance team, manage contractor performance, and ensure all preventative and reactive maintenance tasks are completed to the highest standards. This is a hands-on role suited to someone with strong technical knowledge, excellent communication skills, and a passion for delivering great service in a residential environment. Key Responsibilities • Oversee and coordinate all planned preventative maintenance (PPM) and reactive repairs across the property., • Supervise a team of maintenance operatives, providing leadership, support, and task allocation., • Ensure all building systems (mechanical, electrical, plumbing, fire safety, HVAC) operate effectively and are compliant with statutory regulations., • Conduct regular property inspections, identifying risks, defects, and improvement opportunities., • Manage contractors and suppliers, ensuring high-quality workmanship, safe practices, and adherence to SLAs., • Maintain accurate maintenance logs, records, and compliance documentation., • Respond promptly to resident requests, ensuring issues are resolved efficiently and professionally., • Support refurbishment, upgrade, and project works as required., • Promote a culture of safety, quality, and outstanding resident experience. About You • Previous experience in a maintenance supervisor or senior maintenance technician role, ideally within residential, hospitality, or commercial buildings., • Strong technical knowledge across building services (electrical, plumbing, heating, general repairs)., • Excellent organisational and problem-solving abilities., • Confident in leading a team and managing contractors., • Strong communication skills with a customer-focused approach., • Ability to work proactively, think ahead, and remain calm under pressure., • Relevant trade qualification (electrical, plumbing, HVAC or similar) – desirable.