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Your new company You'll be joining a forward‑thinking organisation delivering a large‑scale transformation programme. This is an environment where structure, consistency and clear governance are essential. You'll be part of a collaborative team committed to improving ways of working through robust programme management, transparent reporting and a strong focus on coordination and delivery excellence. Your new role As a Project Support Officer (PSO), you will play a key role in maintaining effective programme operations. You will support governance, planning, documentation management, reporting and stakeholder engagement - ensuring the programme runs efficiently and according to established standards. Your key responsibilities will include: Deploying and maintaining the PMO Handbook as the central guide for governance, roles, responsibilities and agreed ways of working. Managing the RAIDD Log, ensuring all risks, assumptions, issues, dependencies and decisions are accurately recorded, tracked and escalated. Supporting programme planning by maintaining roadmaps, delivery plans, milestones, timelines and dependencies. Preparing and coordinating Steering Committee documentation, including pre‑reads, minutes, decision logs and follow‑up actions. Owning the weekly Programme Highlight Reports, gathering updates and synthesising them into clear, concise summaries. Organising and coordinating workshops, including logistics, attendee management, materials preparation and follow‑up actions. Creating and distributing both Fortnightly and Quarterly Newsletters, ensuring accurate, engaging updates for stakeholders. Maintaining the Ongoing Change Manual, ensuring processes and guidance remain current as the programme evolves. Managing programme documentation through SharePoint, ensuring strong version control, clear structure, permissions management and a single source of truth for all deliverables. Tracking team availability through the Time Off Tracker to support effective scheduling and resource planning. What you'll need to succeed To thrive in this role, you'll bring: Strong organisational and administrative skills, with the ability to manage detailed logs, trackers and documentation. Excellent verbal and written communication skills, with the confidence to work effectively with stakeholders at all levels. A proactive, detail‑driven approach with strong follow‑through and a commitment to maintaining high governance standards. Experience supporting projects, programmes or PMO functions, ideally within structured or complex environments. Confidence using collaboration tools such as SharePoint, along with an understanding of document management and version control. The ability to manage multiple priorities, organise workloads and maintain clear oversight across programme activities.A mindset focused on consistency, continuous improvement and professional curiosity will be highly valued. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)