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  • Assistant Front Office Manager
    Assistant Front Office Manager
    6 days ago
    £30004 yearly
    Full-time
    Dunblane

    Job Ref: 13216 Branch: Apex Dunblane Hydro Hotel Location: Apex Dunblane Hydro Hotel, Dunblane Salary/Benefits: Competitive salary plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Shift pattern: 5 on 2 off Hours per week: 40 Posted date: 16/06/2026 Closing date: 02/08/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as an Assistant Front Office Manager in Dunblane. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again. Role Overview: Your responsibilities will include: • Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts, • Developing and implementing departmental strategies that will grow customer performance and excellence delivery, • High visibility during key guest demand periods delivering a total lobby experience, • Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets, • Taking responsibility for dealing with any issues, • Coaching team members to improve and develop., • Managing the department in the absence of the Manager., • Ensuring communication is maintained between key departments, • Generating ideas to drive the business forward. About you: You will have excellent attention to detail in order to provide consistent standards. This is a vital leadership role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. The Customer Experience is at the centre of everything you do.You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests . We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Excellent standards, • Self-aware and able to evaluate their own work, • Can lead a Team, • You will have previous experience with a Hotel Recepetion at Supervisor/Duty Manager level You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover. Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested,Click apply! We look forward to hearing from you.

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