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  • Assistant Night Manager
    Assistant Night Manager
    3 days ago
    £13.9 hourly
    Full-time
    Dunblane

    Job Ref: 13525 Branch: Apex Dunblane Hydro Hotel Location: Apex Dunblane Hydro Hotel, Dunblane Salary/Benefits: £13.90 per hour plus excellent company benefits and perks Contract type: Permanent Hours: Full Time Shift pattern: 5 nights over 7 Hours per week: 40 Posted date: 09/09/2026 Closing date: 21/10/2026 Why Join Apex Hotels ? You'll be welcomed into Apex Hotels with genuine warmth as you join us as an Assistant Night Manager in Dunblane. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay. Main Responsibilities: • Be present in lobby and reception during peak times and support your team, • Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks, • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues, • Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly., • Ensure compliance with all Apex financial, privacy, data security and H&S procedures, • Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action., • Ensure all procedures are followed and all night jobs are complete., • Producing any nightly reports. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Can deliver excellent standards, • Uses initiative, • Is self-aware and able to evaluate their own work, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests, • Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!

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  • Night Manager
    Night Manager
    3 days ago
    £30007 yearly
    Full-time
    Dunblane

    Job Ref: 13501 Branch: Apex Dunblane Hydro Hotel Location: Apex Dunblane Hydro Hotel, Dunblane Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 02/09/2026 Closing date: 14/10/2026 Why Join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Night Manager in Dunblane. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: We have an exciting opportunity for a Night Manager . You will be the main point of contact for all hotel emergencies and represent the Front Office Manager, Operations Managers, and the GM in their absences. You will assist the Front Office Manager in the running of the Night's operation. You will ensure effective processes, procedures and systems are in place, aligned with our Purpose and Values and standards. As the Night Manager, you will ensure the team delivers an effective and enjoyable experience to all guests. Main Responsibilities: • Responsible for execution of tasks outlined in the Night Managers Manual., • Liaise with all department heads on a daily basis to ensure we create memories guests will want to share., • In the absence of Senior Managers, HODs, Assistant HODs, act as the main point of contact for the Hotel and coordinate all departmental activities as appropriate., • Plan and communicate VIP arrivals to the hotel team., • Ensuring the all H&S audits and Night Security walk arounds are completed, • Ensure the Night teams have appropriate tools and training to complete their tasks, • Be present in lobby and reception during peak times and support your team, • Promote a selling culture amongst the Night team and review results daily, • Lead the Night team to deliver exceptional customer service at all points of the guest journey., • Act on all guest feedback, positive and negative. Respond to guest reviews and update guest profiles accordingly. About you: You will be well organised, be an excellent communicator and be committed to building and developing the team. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential., • Knowledge of the hospitality industry., • Can deliver excellent service and is customer centric, • Knowledge of H&S procedures, • Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage., • Proficient with Microsoft Office and IT systems. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Contributions to a pension scheme, • Employee of the quarter and annual recognition schemes, • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you!

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  • Assistant Groups, Conference and Events Manager (Fixed Term)
    Assistant Groups, Conference and Events Manager (Fixed Term)
    6 days ago
    £31827 yearly
    Full-time
    Dunblane

    Job Ref: 13459 Branch: Apex Dunblane Hydro Hotel Location: Apex Dunblane Hydro Hotel, Dunblane Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Fixed Term Hours: Full Time Hours per week: 40 Posted date: 18/08/2026 Closing date: 29/09/2026 Why Join Apex Hotels ? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Group, Conference & Events Assistant Manager in Dunblane. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. This role can be based in either Dunblane or Dundee. It is fixed term for 12 months to cover maternity leave. Role Overview: To drive and manage conference, events and group sales and confirmed bookings, ensuring exceptional service delivery from enquiry to execution. Key support to the GCE Manager, this role plays a key part in maximising revenue, efficient coordination, and outstanding client relationship management while delivering exceptional client experiences across all conference and event spaces. Specific Tasks • Support the GCE Manager with the day-to-day leadership, development and performance of the Events & Groups team., • Convert group, meeting and event enquiries into confirmed bookings, maximising revenue opportunities across bedrooms, meeting rooms and event spaces., • Build and maintain strong relationships with corporate, leisure and agency clients to drive repeat business and customer loyalty., • Conduct client meetings and site visits, showcasing hotel facilities and services to secure new business., • Coordinate event requirements with operational departments to ensure seamless delivery and an exceptional guest experience., • Prepare and manage function sheets, ensuring all event details and client requirements are communicated accurately., • Attend and support events as required, proactively resolving issues and ensuring client satisfaction., • Maintain accurate booking, client and event records within hotel systems and databases., • Produce reports on sales performance, booking trends and customer feedback to support business decision-making., • Monitor team productivity and identify opportunities to improve processes, efficiency and service standards. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Proven experience in events or group sales, ideally within a hotel or hospitality environment., • Strong leadership and supervisory skills., • Strong commercial awareness and target-driven mindset., • Excellent communication and negotiation skills., • Ability to multitask and manage multiple events simultaneously., • Proficiency in booking systems (e.g. Infor, Opera, Delphi) and Microsoft Office. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!

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