Volunteering Development Senior Officer (Learning and Development)
hace 3 días
London
Position: Volunteering Development Senior Officer, Learning and Development Hours: Full-time (35 hours a week) Contract: Permanent Location: Office based in London N4, with flexibility to work remotely Salary: Starting from£33,705 per annum plus excellent benefits Salary Band and Job Family: Band 2, Charity \n You’ll start at our entry point salary of £33,705 per annum, increasing to £35,812 after 6 months service and satisfactory performance and to £37,918 after a further 6 months. \n About us \n We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. \n Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. \n Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. \n Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. \n About this job \n We're looking for a Volunteering Development Senior Officer (Learning and Development) to lead the development and delivery of high-quality, accessible and inclusive learning and development opportunities that enable volunteers and volunteer managers across the MS Society to thrive in their roles. \n You'll design, develop and evaluate engaging learning solutions that help over 3,000 volunteers and volunteer managers feel confident, capable and supported in their roles. You'll also oversee the day-to-day operation of our volunteer learning systems and processes, ensuring learners can easily access training, stay up to date with requirements and receive timely support throughout their volunteering journey. \n Using insight, feedback and data, you'll continuously improve our volunteer learning and development programme, developing new learning resources and training for emerging volunteer roles while enhancing existing content and processes. You'll also provide expert advice and support to colleagues, helping to embed excellent volunteer management practice and a culture of learning across the organisation. \n What you'll be doing \n\n • Designing, developing and evaluating learning solutions, resources and training programmes for volunteers and volunteer managers\n, • Reviewing and continuously improving the volunteer learning and development programme to ensure it remains relevant, accessible and effective\n, • Working collaboratively with volunteers and volunteer managers to co-produce new learning content and improve existing resources\n, • Developing training packages and learning pathways for new volunteer roles and opportunities\n, • Delivering engaging volunteer training, induction sessions and development opportunities through a range of formats\n, • Providing advice, guidance and support to staff, volunteers and volunteer managers on volunteer learning and development matters\n, • Collecting, analysing and using data, feedback and insight to inform improvements and measure impact\n, • Working with local teams across the organisation to support the delivery of volunteer learning and development activity\n, • Supporting the implementation of organisational volunteering priorities and changes in practice, particularly relating to learning and development\n, • Managing and maintaining volunteer learning and development tools, systems and resources\n\n What we're looking for \n\n • Experience of developing and delivering learning solutions, including e-learning, online events and blended learning approaches\n, • Experience of using learning management systems or virtual learning environments to support learning and development activity\n, • Experience of working with volunteers and a good understanding of volunteer management and development\n, • Ability to design inclusive learning experiences for people with different needs, experiences and barriers to participation\n, • Strong communication and relationship-building skills, with the ability to work effectively with a wide range of colleagues and volunteers\n, • Experience of using data, feedback and insight to evaluate impact and drive continuous improvement\n, • Strong organisational skills, with the ability to manage multiple priorities and deliver high-quality work independently\n, • A collaborative approach and a commitment to creating positive volunteer experiences\n\n Closing date for applications: 9:00 on Friday 27th November 2026 Anticipated interview date: 14th and 15th December 2026 \n Interested? \n More information can be found by downloading the attached documents in ‘supporting documents’ and then to apply for this role please submit the following: \n\n • An updated CV.\n, • A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.\n\n We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds. \n We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. \n Disability Confident Employer \n We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. \n You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. \n If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. \n More about our recruitment and selection process \n\n • The first round of our recruitment and selection process includes an interview with competency-based questions.\n, • Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation. \n, • We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.\n, • You might also be invited for a second interview. We’ll let you know about this during the selection process.\n\n More about our employee benefits: \n We have a wide range of employee benefits including (but not limited to): \n Encouraging work life balance \n\n • 39 days paid annual leave (including bank holidays), pro-rata for part-time\n, • More annual leave entitlement, based on length of employment\n, • Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) \n, • Flexible working options \n\n Caring for you and your family \n\n • Generous sick pay entitlement\n, • More sick pay entitlement, based on length of employment \n, • Opportunity to buy and sell annual leave in each calendar year \n, • Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis \n, • Enhanced leave for new parents \n, • Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information\n, • Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)\n, • 10 days paid disability leave a year, pro-rata for part-time \n, • 10 days paid carers’ leave a year, pro-rata for part-time \n, • Cycle to work scheme \n, • Death in service scheme\n, • New family-friendly benefits, including paid leave: \n \n, • In the event of miscarriage or still birth \n, • To support fertility treatments\n, • For antenatal appointments for both parents\n \n\n Thinking about your finances \n\n • Enhanced salary sacrifice pension scheme\n, • Discounted season ticket loan and interest-free emergency loans\n, • Give as you earn to support other charities of your choice before tax\n, • New employee portal including lifestyle savings vouchers and personal wellbeing \n\n Enriching your life at work \n\n • Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager\n, • Yearly internal apprenticeship opportunities \n, • New, modern offices that embrace working together both in-person and remotely \n, • Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) \n, • Active and supportive internal employee networking groups for collaboration and peer support \n, • 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) \n, • 2 days paid leave a year for volunteering with other charities during normal\n\n Safeguarding \n We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. \n This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. \n We recognise our particular responsibility to make sure vulnerable adults and children are protected. \n We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. \n Your right to work in the UK \n You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. \n You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications. \n No agencies please.