Service Analyst (SC Cleared)
20 days ago
Gosport
Role Overview Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements. Key Responsibilities Day to Day: • Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets, • Provide oversight of the management of the CI & Asset status throughout their lifecycle, • Support the Product process manager in conducting configuration audits, • Identify and report on CI & Asset related anomalies where there is no linkage to an incident, request or approved change activity, • Provide guidance and support as part of the onboarding process, • Support SMO process owner and Product managers in the creation of processes & procedures, • Knowledge of ITIL service management processes and practices, • Knowledge of Asset and Configuration management processes, • Recognised ITIL Foundation Computer Sciences Certificate or equivalent, • 3 years of experience in a SACM role, • Hands on experience with ServiceNow and PowerBI, • Knowledge of or hands on experience with GITLAB or other similar repositories, • The ability to build p...