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Service Now/Atlassian Product Owner This is a flexible, hybrid role and can be based from either of our offices in Peterborough, Manchester, Chesterfield, Stoke or Sunderland. We also have largely remote options available. Role Purpose: As the Atlassian & ServiceNow Product Owner, you are the strategic and operational owner of the organisation’s Jira, Confluence, and ServiceNow platforms. You define the vision, roadmap, and daily management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely with Technology, PMO, Transformation, COO teams, and business stakeholders to translate requirements into practical, scalable solutions that reinforce standard ways of working, maintain data integrity, and provide clear, actionable insight into work and delivery. Key Accountabilities & Responsibilities: Product Ownership & Strategy • Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals, • Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution, • Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk, • Make informed decisions on product direction, adoption priorities, and technical trade-offs Backlog Management & Change Delivery • Own, refine, and prioritise the Jira backlog across features, improvements, and fixes, • Review configuration change requests, approving or rejecting based on value, standards, and impact, • Coordinate delivery of changes with administrators, engineers, third parties, and vendors Stakeholder Engagement & Requirements • Build strong relationships across PMO, Transformation, COO teams, and business stakeholders, • Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes, • Communicate upcoming changes, new capabilities, and best-practice guidance clearly and proactively Design, Configuration & Standards • Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow, • Define and enforce usage standards, including issue types, workflows, fields, and naming conventions, • Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance Training, Support & Adoption • Provide expert guidance on Jira usage, workflows, and best practices, • Maintain user guides, FAQs, and enablement resources Insights, Reporting & Data Quality • Define KPIs for Jira adoption, value, and platform health, • Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery Testing, Governance & Compliance • Translate business requirements into configuration needs and test scenarios, • Coordinate and perform UAT, ensuring changes meet acceptance criteria, • Maintain governance for Jira configuration, change requests, and approval processes, • Ensure Jira usage aligns with organisational policies and regulatory requirements Ecosystem Management • Ensure platform stability, performance, integrations, and licensing are effectively managed, • Provide product requirements to inform technical decisions relating to infrastructure or integrations Key Skills, Experience & Knowledge: • Atlassian certifications (e.g. ACP-100, ACP-120, ACP-620), • Proven experience administering Atlassian and ServiceNow products in a medium or large organisation, • Strong understanding of Agile, Scrum, and Kanban methodologies, • Knowledge of ITSM best practices and modern delivery frameworks, • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation, • Strong stakeholder management and requirements-gathering skills, • Ability to balance team-level flexibility with enterprise-wide governance and standardisation, • Experience with Atlassian Cloud migrations or large-scale Jira implementations, • Experience with automation, scripting, or REST APIs (preferred) What we offer in return? • A collaborative and fast paced work environment, • Health care cash plan, • Opportunity for a yearly bonus scheme, • 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service), • Life Assurance 4x annual salary Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.

As the Atlassian & ServiceNow Product Owner, you are the strategic and operational owner of the organisation's Jira, Confluence, and ServiceNow platforms. Service Now/Atlassian Product Owner.

Location: Peterborough Rate: £36 FCSA Umbrella (inside IR35) OR £26 PAYE Duration: 12 months We are looking for an SEO Specialist to accelerate organic growth for the international eCommerce storefront of a global automotive company based in Peterborough. In this role, you will own the SEO / GEO strategy end-to-end—driving technical and on-page improvements, suggesting category and product page recommendations, partnering with Marketing and Product to close content gaps and making suggestions on other improvements to the product owner when applicable. Using insights from GA4 and Google Search Console, you will identify opportunities, prioritise actions, and deliver measurable gains in visibility and traffic. Responsibilities: Search Engine Optimisation. Own the SEO roadmap for the international store. Run technical SEO audits and lead fixes. Work with the eCommerce product owner to suggest optimised category (PLP) and product (PDP) templates. Collate and interpret data. Collaborate with Marketing on link building initiatives.Requirements: GA4 and Google Search Console experience. SEO experience...