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RESIDENT LIAISON OFFICER JOB DESCRIPTION Our business • Established in 1922 and incorporated in 1940, Chas Berger Limited is a Main Contractor providing a complete building service to companies and organisations throughout London and the South East of England, • From general building works for public and private clients, refurbishment and building contracts in excess of £1m through to multi million-pound framework agreements, Chas Berger Limited prides itself on its reputation for good quality service and excellent customer support Role overview • Working as part of a team on the company’s Planned Maintenance Social Housing and Refurbishment projects • Promote the company ethos of working in an open, honest and transparent manner at all times, • Responsible for ensuring that work is delivered safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for Chas Berger and its clients, • To understand, implement and adhere to the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times Working hours • 8am to 5pm, Monday to Friday, with one hour for lunch • 25 days’ annual leave excluding public holidays MAIN DUTIES SHEQ • Ensure that company SHEQ policy and strategy is followed by all and highlight any concerns immediately to the Site Manager, • Liaise with line management, the Management Team and SHEQ Manager to ensure that SHEQ initiatives are implemented successfully, • Support, promote and develop an open, honest and transparent SHEQ culture at all levels, • Support and assist the Site Manager as required in compliance with SHEQ requirements, including but not limited to having a clear understanding of the Construction Phase Plan and engaging fully with all company SHEQ initiatives, • Assist the Site Manager with maintaining good order within site office and compound environment in accordance with both the company and legislative requirements, ensuring that all entering the office and compound do the same, • Assist the Site Manager with gathering any information required for handover packs and H&S Files, • Gather resident feedback as required during the course of the work Resident engagement, • Daily management of all resident engagement, liaison and communication on the project(s), • Leading on the development, review, updating and distribution of all resident communication documentation/material, ensuring high quality and compliance with client/project requirements, • Leadership on all resident issues, queries and/or complaints ensuring non-adversarial resolution is achieved, • Under the guidance of the Site Manager, provide a structured approach to resident liaison taking into full consideration health and safety, execution methods and quality, • Ensure that all systems in place to ensure works are completed in accordance with the company’s values and client’s requirements, reporting any exceptions to the Site Manager, • Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach keeping residents fully informed with regards to the programme, • Assessing where high risk/vulnerable/at risk residents are present and ensuring that the team tailors works according to the associated risk level, ensuring that any Safeguarding issues are reported to the Site Manager, • To report to the Site Manager as regards any events/issues, current or potential, which may affect our service, • Visit each resident prior to work commencing to introduce the company and communicate the scope of works, providing residents with contact numbers and a pack detailing the full RLO process, • Establish residents’ individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly, • Work with site staff to implement effective practices in terms of service delivery, communication and resident engagement, • Carry out a property condition survey and appliance survey with photographs where necessary with the resident before works start in the property, • Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues, • Manage complaints in line with our complaints procedure, • Attend community events as required, in or out of hours, including but not limited to presentations to resident groups, visits to schools etc, • Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service, • Recognise and encourage excellent performance amongst your colleagues and our supply chain, • Monitor and inspect works daily/continuously to ensure that service quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved, reporting any exceptions to the Site Manager Reporting • Report to the Site Manager, • Provide honest, open and transparent reporting to line management, the Management Team and Directors as requested, at all times and in a consistent manner/format, • Attendance, preparation and reporting as required for all meetings in relation to the project, • Ensure that the required level and quality of information flows in a timely manner to the management team and client team Planning & Programming • Be familiar with any project KPIs and ensure that daily site activities support and underpin strong KPI results, highlighting any exceptions or issues accordingly and immediately, • Liaise with our supply chain, Site Manager and residents to ensure that daily attendance schedules are clearly communicated between all parties, including any changes thereto, • Keep residents fully aware of any programme changes, • Assist as required with booking and arranging access to residents’ homes Client Liaison, • Liaison with the client and contract administrator on both a formal and informal basis, • Ensure high client satisfaction is being achieved and constantly look to improve our client relationship SKILLS & KNOWLEDGE • Excellent people skills • Confident oral and written communication skills • Communicate in a timely and effective manner with all those who have a stake in the work • Effectively manage time in order to meet deadlines • Previous experience within resident liaison • Must have planned maintenance experience within the social housing sector Place of Work Your designated location for administrative purposes is the Bishops Stortford office of Chas Berger,current address The Lodge, Thremhall Park, Start Hill, Bishops Stortford, Hertfordshire, CM22 7TD, but as you are a mobile worker you will have no regular place of work. Chas Berger reserves the right to change your designated location to any other location in the London or the Home Counties/London suburban areas as may reasonably be required. Chas Berger will take account of your personal circumstances and give you reasonable notice before changing your designated location

Trainee Project Manager Placement Programme Please note that this is a career training programme including placement, and fees apply. Is Project Management the right career choice for you? Without realising it many of us are project managing daily through general tasks, or duties required in both our working and personal life. If you enjoy organising and planning and consider yourself a great communicator, then a career in Project Management could be perfect for you. Project Management roles in high demand and well renumerated, making it a great career choice. Are you looking to start a new career in Project Management? If you are organised, competent, dependable and can communicate well and motivate those around you; you could have a truly rewarding future in project management. We specialise in placing candidates within the project sector using our career progression and placement program. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience project worker as we will be looking primarily at entry level roles. However, if you have no vocational certifications such as PRINCE2 or PMQ you may still be able to benefit from this programme. Using our experience in providing project management training online for 15 years and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Project Management. The courses in the package have been identified by our recruitment partners as industry standards and necessary for the project management roles in the UK and Europe. Skills shortages across all sectors and industries are increasing the demand for qualified, entry-level career seekers and career changers into the world of project management. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - APM (Association for Project Management) Qualification The first step is completing the APM Project Fundamentals Qualification (PFQ) This professional industry-recognised qualification teaches you the fundamental principles of the project profession. The APM are the only chartered project management group in the world. Study time for the qualification is approximately 20 hours and qualification achieved by completing a 1-hour multiple choice exam. Our course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a Chartered Project Professional with additional study and experience. Step 2 - PRINCE2 Foundation • PRINCE2 is the most recognised methodology used by Project Managers worldwide and therefore an essential qualification for anybody looking to work in Project Management., • It is a process driven methodology and often referred to as a waterfall methodology., • Study time is approximately 15-20 hours and qualification obtained through a 1-hour multiple choice exam., • The course is provided online and comes complete with exam simulators and revision tools., • You will be provided with access to a 1-hour online revision workshop prior to sitting your exam. Step 3 - Project Management Simulation • With our exclusive online Simulated Project Assignment, you will have the opportunity to make your way through a simulated project which shadows a project manager., • These projects and scenarios are based on real world project and scenarios., • Once completed, our tutor will grade your work and issue a certificate of completion. Step 4 - Recruitment Support • Now you are qualified for an entry level project management position our recruitment support team will now begin collaborating with you to help you secure your first role in the project management sector., • We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot., • Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector., • They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Typically, an initial deposit of around £180 is required to start the training meaning many candidates are placed in their first role before completing the 12 months finance. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Project Management career aspirations. We look forward to receiving your new application and putting you on the pathway to a new and financially rewarding career in project management

Veterinary Receptionist - Southampton.If you enjoy providing great service and working in a team, we have just the opportunity for you at our Southampton Practice.What your typical day will look like:.Your focus is to provide an exceptional service to our clients and the best care possible to their

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.In 20

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

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Qualified Social Worker with current. Children’s Social Worker (Experienced) – Temporary.

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Temporary Medical Receptionist (Remote).Remote (Supporting a GP Surgery).Temporary 1st June until approximately September (end date TBC).We are seeking a reliable and organised.GP surgery team on a temporary remote basis from.This is an excellent opportunity for someone with previous GP or healthcar

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.We are a local residential care provider xrnqpay offering high-quality support to children and young people with emotional and behavioural difficulties, as we.

Social Worker Location: Kent / Hybrid (3 days doing face 2 face in East-West Kent) Job Type: Temporary Duration of bo

Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.At the heart of everything we do is a commitment to Empower

Residential Childcare Support Worker (Sessional/Casual). Residential Childcare Support Workers to work on a casual basis, covering shifts within the business as and when needed.

Childrens Residential Support Worker. As a Childrens Residential Support Worker, you will.

Female Support Worker Make Every Day Matter!.

Are you looking for a rewarding career where you feel valued and supported? A role where you feel like you can really make a difference? Why not join the team and begin your career as aResidential Support Workerhere at Madiba.

Salary after probation: Base salary of £30,252.

Female* Extra Care Support Worker. We are currently recruiting Support Workers/Care Assistants to join our friendly and dedicated team at Barfields Court in Lymington.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care.Join us in our mission to improve health and improve lives.Receptionist and Facilities Management Coordinator.

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Other job titles you may be searching for may include: Welfare Worker, Case Manager, Social Work Practitioner, Children's Services Practitioner, Child Protection Social Worker, Children and Families Social Worker, Safeguarding Social Worker, Family Support Social Worker, Senior Case Manager, Advance

Hull & East Riding of Yorkshire.You must have a Diploma/Degree in Social Work and the right to work in the UK (no VISA sponsorship).This organisation is committed to safeguarding and promoting the welfare of Children and their families and work with a therapeutic approach.They are very creative with

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Job DescriptionYou can view the full Job Description at the bottom of the advertStill unsure? Wed love to hear from you Joe Winter (Head Of Operations) <span

We are looking for an Adult's Social Worker to join a Mental Health Discharge Team.

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We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service set in the beautiful rural location of Wiveliscombe. This grade two listed building with its own orchard, log cabin art hub and pond and a welcoming and friendly environment, this service

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We are currently recruiting experienced and compassionate Residential Child Support Workers to join our growing agency team supporting children and young people across residential childrens homes and supported accommodation settings. As a Residential Child Support Worker, you will provide practical

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Waking Night Support Worker Make Every Day Matter!. As a Support Worker, youll help people live. To learn more about this role and SeeAbility, check out ourDay in the Life of a Support Workervideo below!.