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  • Waiter / Waitress
    Waiter / Waitress
    8 days ago
    £14–£15 hourly
    Full-time
    London

    Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

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  • Chef (all-levels)
    Chef (all-levels)
    22 days ago
    Full-time
    Richmond

    Location: Kew Village Start Date: Immediately Salary: Competitive, based on experience About Us: A fresh culinary chapter is beginning in the heart of Kew. We are an ambitious new opening focusing on a vibrant brunch service by day and a sophisticated small plates menu by night. Our mission is to blend artisanal ingredients with creative flair in a high-energy, beautiful space. We are building our founding kitchen team from the ground up and are looking for passionate, forward-thinking chefs who want to make their mark on the Richmond food scene. The Roles: We are recruiting for all levels, including Head Chef, Sous Chefs, Junior Sous, CDPs, and Commis Chefs. Whether you are an experienced leader ready to run the pass or a rising talent, you will play a vital role in launching this new concept. You will work in a collaborative environment where creativity is encouraged, and the standards are high. Key Responsibilities (Role Dependent): -Head Chef: Lead the kitchen launch, design seasonal menus, manage GP margins, and mentor the full brigade. -Sous Chef: Support the Head Chef in daily operations, kitchen management, and team leadership. -All Levels: Prepare and present innovative brunch dishes and refined small plates to a consistently high standard. -Operational Excellence: Maintain rigorous hygiene, food safety, and HACCP compliance. -Stock & Prep: Manage fresh produce and daily prep lists to ensure zero waste and peak quality. -Collaboration: Work as a cohesive unit to deliver a seamless guest experience during high-volume services. Requirements • Proven experience in a fast-paced kitchen (specific role requirements depending on level)., • A genuine passion for modern brunch culture and contemporary small plates., • Strong organisational skills and a "can-do" attitude essential for a new opening., • Ability to remain calm and professional under pressure., • Local to Kew or surrounding areas is highly preferred., • Valid Food Hygiene certification., • Why Join Us?, • Growth: Be part of a brand-new launch—see your influence on the menu and culture from Day 1., • Progression: We prioritise internal promotion as we grow., • Environment: A supportive, professional, and dynamic workplace that values creative input., • Balance: Competitive pay and a focus on building a sustainable team culture.

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